MYBUDDY MANUAL AND SUPPORT DOCUMENT VERSION 1 Support on Phone

Transcription

1 MYBUDDY MANUAL AND SUPPORT DOCUMENT VERSION 1 Support@huginnovations.com Support on Phone

2 EuroKids MYBUDDY Band Welcome to the world of MYBUDDY! MYBUDDY aims to assure safety within a secure, non-intrusive and connected environment; to address parental anxiety on their child s out of home experiences. MYBUDDY is a One Stop solution for parents to locate their child: Movement in / out of EuroKids for School / Field trips In Transit to and from EuroKids School Out of Home Tracking post school hours.

3 What's in the MYBUDDY Package The MYBUDDY package includes: 1. MYBUDDY device 2. Lanyard 3. Buckle 4. Magnetic charging cable 5. Strap 6. Quick Start Guide

4 MYBUDDY Device The rectangular orange button on the right hand side of the device is the universal button which can be used to switch on MYBUDDY. Long press the button to turn on the device. A green light will begin to blink when the device is switching on.

5 HOW TO INSERT A SIM IN MYBUDDY? You will find a SIM slot at the back of the MYBUDDY device. The device supports only Nano- SIM cards with Edge (2G) data. Before inserting a SIM into the device please ensure that the SIM has an active 2G Data and SMS Plan. The SIM should be inserted only when the device is switched OFF. Short press the SOS button on the device. If you see the light blinking, wait till the battery is drained and then insert the SIM. Based on the type of the carrier, it might take around minutes to show the location in the MYBUDDY Application. SIM Card supported by MYBUDDY Device

6 HOW TO CHARGE MYBUDDY? Attach the magnetic charger to the device. A yellow light will begin to blink while the device is being charged. The device needs to be charged for 1.5 hours. A continuous Green Light is seen when the device is fully charged. A red light will be seen when the device s battery is low. Action Short press the power On/SOS button and observe the Green colour If the colour is red then it means the state is SOS No blink on click of button Device Status Device Normal SOS Mode ON Device Switched off

7 HOW TO USE THE STRAP / LANYARD? Remove the strap and fix the lanyard buckle as shown in the illustrations. MYBUDDY can be worn on the wrist or around the neck.

8 Downloading the Mobile application etails?id=com.eurokids.mybuddy s-mybuddy/id ?mt=8

9 Installing the Mobile Application A total of 4 Mobile nos can be paired with one MYBUDDY Device. The first registration for each MYBUDDY Device is the Primary Parent, who also gets 2 additional features: 1. To add / delete secondary contacts 2. To Switch off MYBUDDY Device Enter IMEI / Scan the Bard code of the MYBUDDY Device Enter 1. Parent Name, Parent Mobile No, ID and set a 4 digit PIN CODE. Agree on Terms and conditions Enter the 5 digit OTP received via SMS / IVR Call

10 Dashboard and Features Navigation Menu MYBUDDY Device Profile Provides Battery information of the MYBUDDY Device Provides information of last recorded location and time of the MYBUDDY Device Location of the MYBUDDY Device Denotes the accuracy of location. Device Options

11 Updating the Mobile No. of MYBUDDY Click on the Edit (Pencil) Icon Enter the Mobile no. of the SIM card entered in MYBUDDY

12 Locate To Update realtime Location An SMS is sent from the Parent s Mobile to fetch the real-time location of the MYBUDDY Device. The Device Refreshes location automatically without any SMS every 3 Minutes (Default settings). The Device refresh rate can be changed in the settings.

13 Activity Log Activity Log provides the details of SOS, Switch off and Safe zone notifications.

14 Timeline Timeline events of the last 7 days can be seen for each MYBUDDY Device. Click on the Timeline menu Use the Navigation buttons to change the Dates. Click on the Green Menu to view the timeline in text format

15 Adding Safe Zone A total of 6 Safe Zones can be added for each MYBUDDY device. Minimum Radius of safe zone(s) is 100 Metres and Maximum Safe Zone(s) notifications are dependent on the Network and GPS Accuracy. Increased frequency update may lead to delayed Safe Zone(s) notifications. Click on the Slider to Increase or Decrease the Safe Zone Radius. Enter the name of the Safe Zone and Click Save Safe Zone(s) are Displayed as Green Areas on the Map

16 Safe Zone Alerts The Device sends notification when the MYBUDDY Device moves In and Out of the Safe Zone(s).

17 Deleting the Safe Zone(s) Select a Safe Zone and Click on the delete icon Click OK on the confirmation dialog The Safe Zone is deleted successfully

18 Device Switch Off A Notification is sent to the Parent Application The Mobile Application will display a Grey Bar MYBUDDY Switched off The device can be switched off only by the primary parent using the MYBUDDY application. While switching off a Red LED blinks for 3 times and the device vibrates once. The Switch Off function works using an SMS sent to the MYBUDDY Device from the Primary Parent s mobile number.

19 Satellite view Click on satellite view to Toggle satellite view of the Dashboard

20 SOS An SOS cannot be raised twice. When the MYBUDDY is in the SOS MODE, another SOS cannot be raised until the first SOS is dismissed. An SOS cannot be raised when the MYBUDDY Device is in the Safe Zone. The functionality of an SOS is dependent on the Network coverage. Amber alert is sent to all the parents with TRACK and DISMISS options Click DISMISS SOS Option in Dashboard to Disable the SOS.

21 Adding Additional Contacts A Total of 3 MYBUDDY Devices can be paired to a Parent s Mobile No. All Registered Contacts have to follow the registration process. For security reasons only the Primary Parent will get the option to Switch Off the MYBUDDY Device.

22 Pairing of Additional MYBUDDY Devices A Total of 3 MYBUDDY Devices can be paired to a Parent s Mobile No. Click on the + Icon to pair more MYBUDDY Devices Enter the 15 digit IMEI no. of the additional MYBUDDY devices

23 Device refresh rate Higher location frequency will increase the device s battery life, however will delay the notifications of In and Out of Safe Zones Click on the desired refresh frequency and click SUBMIT Click Sync Now to immediately change the Refresh Rate (SMS cost will be incurred)

24 Battery Life of MYBUDDY Device Refresh Rate Battery Life* Assumption on Usage* 1 minute 11 hours 3 minutes 34 hours 5 minutes 56 hours 10 minutes 112 hours 15 minutes 152 hours *Indicative 1 hour Outdoor 10 hours Indoor 3 hours Outdoor 31 hours Indoor 6 hours Outdoor 50 hours Indoor 11 hours Outdoor 101 hours Indoor 16 hours Outdoor 168 hours Indoor GPS usage (Outdoor Conditions) significantly increases battery consumption. Fully charged batteries kept idle, gradually lose charge, please charge the device prior to use. Use only the proprietary charger to charge the device. Higher location frequency will increase the device s battery life, however will delay the notifications of In and Out of Safe Zones. The Li-Ion battery also tends to be in reduced capacity with continued usage, hence it is recommended to switch off the device when not in use. A Li-Ion battery may be damaged by extensive overcharging, hence do not keep the battery on continuous charge.

25 Subscription The location subscription is valid for 1 year from the date of initial pairing.

26 Help and Support The Help and Support of the mobile application can be obtained via Call Live Chat

27 In case the Parent Logs in from a New/ Different Mobile The Parent is logged out of all devices automatically. Select Sign In option in the application Enter the Mobile No. and the 4 digit PIN and click Sign In

28 In case the Parent Forgets the 4 digit PIN Click on the Forgot PIN Option Enter the Mobile No. and the New 4-digit PIN An SMS is sent from HUGINN with the New 4-digit PIN

29 In case the Parent Changes Mobile No. / ID Click on the profile name to make changes to the Mobile No., ID and name Edit the details and Click SAVE CHANGES Enter the One Time Password received via SMS and click Proceed. You can also click on GET OTP via IVR Phone Call.

30 FAQ SIM Card and Network No Query Solution 1 Which SIM Card needs to be procured for MYBUDDY. 2 How much Data recharge is required for the MYBUDDY Device. 3 Which Type of SIM Card is supported by the MYBUDDY Device MYBUDDY supports all mobile operators having 2G Service. Kindly note RELIANCE JIO AND OTHER SERVICE PROVIDERS HAVE ONLY 3G/4G/CDMA Coverage, which are not supported. It is recommended to have a 200 MB Data Plan per month for the MYBUDDY Device. The MYBUDDY device also uses SMS for raising SOS and hence it is recommended to have sufficient balance in the SIM card inserted in the device. MYBUDDY supports Nano SIM Card type. 4 How to Check that the SIM Card in working Insert the Activated SIM card in a Mobile and check whether you are able to receive call, messages and whether the phone in able to connect to the internet. 5 Will EuroKids provide me SIM card? As per TRAI regulations, getting any SIM Card needs valid KYC documents. The SIM card needs to be procured by the parents. 6 I am not able to register my device. Whom do I contact? Please reach out to the MYBUDDY support no. 7 Does the device work only outdoors? No, the device locations works both Indoor and Outdoors. The accuracy of indoor locations depends on Wifi and GSM Signals.

31 FAQ Device 1/3 No Query Solution 1 Will MYBUDDY work outside India? MYBUDDY will operate only with 2G Operators in India. 2 What colour options are available in MYBUDDY device? MYBUDDY is available only in single colour (Green dial and Orange straps ) 3. What all components come with the box 1. MYBUDDY device 2. Lanyard 3. Buckle 4. Magnetic charging cable 5. Strap 6. Quick Start Guide 4. How can MYBUDDY be used? MYBUDDY is an omni wear device. You can attach the GPS Device to the School Bag/Belt loops in case the child is not comfortable wearing the device. 5 Is MYBUDDY Safe? The device conforms to the Indian SAR (Specific Absorption Radiation) levels. SAR Value for my buddy is 1.1 as compared to the maximum allowed value of 1.6 W / Kg 6. IS MYBUDDY Battery safe? MYBUDDY battery has been safety certified. 7. How does MYBUDDY Work? MYBUDDY work on GPS, GSM and Wifi Location Technology and transmits the location to the parent s mobile application using a 2G Network. 8 Is MYBUDDY water Proof? MYBUDDY is only splash resistant. It is recommended to be used in water-proof bags during the rains. 9 How strong is the MYBUDDY Device? MYBUDDY is tested for 1 Metre drop on a hard surface.

32 FAQ Device 2/3 No Query Solution 10 How is the MUBUDDY Device s battery life? Battery life depends on the network coverage and refresh cycle. Raising an SOS also reduces the battery life. It is recommended to charge the device prior to use. 11 My device is broken. Where do I get it repaired? Kindly provide the device to your school. Broken, damaged by moisture, etc., are not covered under the Warranty. 12 Can MYBUDDY device be used for Calling? MYBUDDY Device doesn t support Voice Calling 13. Does MYBUDDY Device make any noise? MYBUDDY Device is small, inconspicuous and does not make any noise at all. It is completely safe and school ready. 14. Can MYBUDDY Be tracked when Switched off? No. Similar to a cell phone, when it is turned off it cannot send or receive communications. However, you will get notification with last known location when the tracker is turned off. 15. What is the accuracy of MYBUDDY? MYBUDDY accuracy is accurate approx +/- 30 meters. In an open sky environment, users can see accuracy within +/- 10 meters. In absence of WIFI and GPS the accuracy is + / - 10 Metres 16 What is the difference between MYBUDDY and Smartphone? 17 How ling does the SOS Button needs to be pressed MYBUDDY is uniquely designed with a one button SOS feature that is preprogramed with designated phone numbers, making it easy for the child to connect with their caregiver immediately. MYBUDDY s primary purpose is to monitor Child s position, accurately and reliably. The SOS Button needs to be pressed for 3-4 Seconds, a Vibration is felt once the SOS is raised.

33 FAQ Device 3/3 No Query Solution 18 Is there a refund policy? No, the product is non refund policy on the product. 19 What is the warranty policy? Physical and Moisture damaged is not covered under warranty 20 Is there an extended warranty available? Currently there no extended warranty policy 21 What is the Size of MYBUDDY device? 3.8mm X 3.8 mm X 1.55mm (Without Straps) 22 Do I need to wait for the low battery to recharge the product? No. You can charge it anytime you d like. We recommend planning charging of MYBUDDY to ensure adequate battery life before usage by the child. Please note that charging it too often can deteriorate the battery.

34 FAQ Service 1/2 No Query Solution 1 What is the validity of the MYBUDDY location subscription? 2 How many Contacts can be registered per MYBUDDY Device? 3 Can multiple contact use the application using a single Mobile No. 4. Where do I download the MYBUDDY Mobile Application? 5. Do I need to pay separately for the mobile application and tracking? MYBUDDY location subscription is valid from 1 year from the date of first use. A total of 4 contacts can be saved per MYBUDDY Device. The first parent to register is the Primary parent and has exclusive rights to switch off the device and edit/add/delete secondary contacts. No, Each parent has to register using a 10 digit Mobile no. A Total of 4 Mobile no. can be paired to one MYBUDDY Device The MYBUDDY Mobile Application can be downloaded from GOOGLE PLAY and APPLE STORE. Mobile application can be downloaded free of cost from the respective app stores. The location subscription is free for the first year. 6. How does SOS work? In SOS, the device transmits the distress signal to the registered contacts. The functionality of an SOS is dependent on network coverage. 7. Will the SOS work in EuroKids centres. All EuroKids centers are tagged as Safezones and you will receive notifications of movement In and Out of EuroKids centres. 8. How can see the past location of the device? The device Timelines features allows to view past locations of Last 7 Days

35 FAQ Service 2/2 No Query Solution 9. What Happens if MYBUDDY is switched off or out of coverage area The Amber and SOS Alert will not be provided to the Parent as the functionality of an SOS is dependent on network coverage. If the product enters an area without GSM (or cell phone) coverage, the GPS feature will not be able to report its current location to server until it re-enters an area with network coverage. 10. How do I get support You can contact HUG toll free on Can anyone Track MYBUDDY paired to My mobile 12. Is the Accuracy of MYBUDDY Same everywhere? No, MYBUDDY data are hosted on secure clould platform, making it almost impossible for any unauthorized access. An user's account is protected by username/password. Only the persons you have shared the credentials with will be able to track. No, In suburban areas such as neighbourhoods, houses, schools, parks, and flatter regions MYBUDDY can receive a GPS signal better than areas with Tall buildings which block the line of sight from the product to the satellite. 13. Can I create unlimited safezones? No, Only a total of 6 Safezones can be saved for Each MYBUDDY Device. All EuroKids school locations are also tagged as Safezones. 14. How Many devices can I pair with one Mobile No. A total of 3 MYBUDDY Device can be saved to one contact 15. What is the radius of the Safe-Zones? The Safezone(s) can be created with a minimum radius of 100 Metres. 16. Can MYBUDDY application be used on Tablets? Certain features of MYBUDDY such as Update location and device switch off are SMS based features and may not work properly in an Tablet

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