2013 ISACA IT Risk/Reward Barometer India Consumer Results. October
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1 ISACA IT Risk/Reward Barometer India Consumer Results October Media Inquiries: Kristen Kessinger, ISACA, , Rachel D souza, Ketchum Sampark, , rachel.dsouza@ketchumsampark.com 1. Which, if any, of the following apply to you? I have a personal computing/mobile device that is not used for work purposes (PC, laptop, smartphone, tablet, etc.) At work, I have a work-supplied computing device (PC, laptop, etc.) I have a personal computing/ mobile device (PC, laptop, smartphone, tablet, etc.) that is not supplied by work that I also use for work purposes, such as sending or editing files. At work, I have a work-supplied mobile device (smartphone, tablet, etc.). I do NOT have access to a work-supplied computing/mobile device (PC, laptop, smartphone, tablet, etc.). 35% 59% 58% 29% 2% None of these 4% 1
2 2. During November and December (the holiday season, in some countries), how much time in total will you spend shopping online? a. Using a worksupplied computing or mobile device (PC, laptop, smartphone, tablet, etc.) Among respondents having a work-supplied computing/ mobile device b. Using a personal computer or mobile device (PC, laptop, smartphone, tablet, etc.) that I also use for work purposes Among respondents having a personal computing/mobile device that they also use for work purposes c. Using a personal device not used for work purposes Among total respondents TOTAL HOURS (n=618) (n=580) MEAN None 19% 13% 18% 1 to 3 hours 32% 34% 36% 4 to 5 hours 14% 15% 13% 6 to 8 hours 13% 10% 8% 9 to 12 hours 12% 10% 10% 13 to 16 hours 2% 4% 3% 17 to 20 hours 2% 5% 4% 21 to 29 hours 2% 2% 2% 30 to 39 hours 2% 2% 2% 40 to 49 hours 1% 2% 2% 50 or more hours NET: SPENDING 4+ hours MEAN (hours>0) 3% 5% 4% 50% 53% 47% 11.1 n= n= n=821 2
3 3. Compared to last year, do you plan to do more, less or the same amount of shopping online in November and December (the holiday season, in some countries)? a. Using a worksupplied computing or mobile device (PC, laptop, smartphone, tablet, etc.) Among respondents having a work-supplied computing/ mobile device b. Using a personal computer or mobile device (PC, laptop, smartphone, tablet, etc.) that I also use for work purposes Among respondents having a personal computing/mobile device that they also use c. Using a personal device not used for work purposes Among total respondents for work purposes (n=618) (n=580) More 44% 56% 49% Less 24% 16% 25% Same Amount 32% 28% 27% 4. If you were shopping at a store (in-person, not online), would you find any of the following to be invasive? A store texts you information about specials at 46% their store as you walk past. A store clerk you don t know greets you by name and knows you have been there before. The store sends a discount coupon to your phone when you walk through the door. I would not find any of these to be invasive. 38% 38% 27% 5. If you were shopping online, would you find any of the following to be invasive? The web site recommends products to you based on 46% your browsing history (at this site or other sites). 3
4 The web site recommends products to you based on your last purchase at the same web site. The web site knows your geographic location (e.g., city or zip code). I would not find any of these to be invasive. 43% 39% 27% 6. How often do you read privacy policies before sharing your information online? Among total respondents When downloading an app on your mobile phone, tablet, etc. When using web sites via a laptop or desktop PC/Mac Always 35% 36% Sometimes 31% 36% Rarely 24% 20% Never 11% 8% 7. Which, if any, of the following statements about passwords you use online applies to you? I would be happy to have my fingerprint replace my password 51% when using my mobile phone or tablet. I use the same 2-3 passwords across multiple accounts/web 50% sites. I write down my password(s) so I will remember them. 41% I do not have any online accounts. 3% 8. Have you ever used any of the following as a password? A family member s name 35% 4
5 A significant date (e.g., wedding anniversary, birthday) A number sequence beginning with 1234 A pet s name 31% 20% 15% The word password 15% None of the above 38% 9. Are you aware of the term Internet of Things? Among total respondents Yes 43% No 36% Unsure 22% 10. Internet of Things refers to machines, devices, sensors, cars, cameras, appliances and other items that are connected to the Internet and often to each other. Have you ever used any of the following Internet of Things devices? GPS navigation system 51% Smart TV (e.g., Apple TV, Samsung Smart TV) 38% Smart watch 20% Electronic toll collection device in your car 19% Wireless fitness tracker (e.g., FitBit, FuelBand) 19% Smart meter (e.g., an Internet-connected 16% thermostat or utility meter) None of the above 31% 11. What do you think is the biggest benefit of using Internet of Things devices (i.e., devices that connect with each other or to the Internet)? Time savings 32% Constant connectivity 27% They record information 14% 5
6 more accurately Cost savings 10% The ability to track my personal information 9% The ability to share personal information 6% Other 1% 12. Which of the following, if any, concern you most about the information delivered to Internet of Things devices (i.e. devices that connect with each other or to the Internet)? (Please select ONE.) Someone will hack into the device and do something 27% malicious. I don t know how the information that is collected by 19% these device(s) will be used. Companies/organizations will use my personal information to 17% market to me. Companies/organizations will sell my personal information to 15% other companies/organizations. Organizations will be able to track my life (e.g., actions, 13% whereabouts, etc.). I have no concerns. 10% 13. Which institution would you trust most with data about you that was collected via Internet of Things devices? (Please select ONE.) I don t trust any of them. 25% I trust all of them equally. 18% The federal government 16% Your mobile phone services provider 12% The makers of the apps on your phone 8% Your employer 8% Your utility company 7% Your doctor 6% 6
7 14. To what extent, if at all, do you agree with the following statements related to your online privacy? Among total respondents Completely agree Somewhat agree Do Not Agree At All I expect to have privacy I share important personal information I am concerned that my information will be stolen I have control over who has access to my information I have control over how web sites use my information. 56% 20% 39% 30% 28% 37% 41% 48% 46% 44% 7% 39% 13% 25% 28% Among total respondents I have checked the privacy settings on my social media profiles within the last six months. I know what to do to protect my personal information I find it useful when companies use online information they ve collected about me to send me coupons and offers related to my online searches. I think current privacy laws are adequate in protecting my online privacy. Completely 37% 34% 27% 23% agree Somewhat agree 48% 51% 55% 50% Do Not Agree At All 15% 15% 18% 28% 15. Which of the following best describes how you think of the IT department at your workplace? (Please select ONE.) Among those with an IT department (n=827) Valued Business Partner 50% Helper 28% Rule Maker 12% Obstacle 3% None of the Above 7% 7
8 N=1,001 total respondents for : 618 of total respondents have a work-supplied computing device/mobile device 580 of total respondents have a personal computing device or mobile device that they also used for work purposes Note: Due to rounding, percentages may not add up to 100 About the IT Risk/Reward Barometer The annual IT Risk/Reward Barometer is a global indicator of trust in information. Conducted by ISACA, a global association of 110,000 IT security, assurance, risk and governance professionals, the Barometer polls thousands of business and IT professionals and consumers worldwide to uncover attitudes and behaviors about essential technologies and information, and the trade-offs people make to balance risk and reward. The study is based on September online polling of 2,013 ISACA members from 110 countries. Additional online surveys were fielded by M/A/R/C Research among 1,216 consumers in the US, 1,001 consumers in India, and 1,001 consumers in Mexico. The US survey ran September, and the India and Mexico surveys ran 25 September 5 October. At a 90 percent confidence level, the margin of error for each individual country sample is +/- 2.8 percent. A UK survey of 1,000 employed consumers was conducted by OnePoll on 2 October with a margin of error of +/- 3.9 percentage points at the 95 percent confidence level. To see the full results, visit 8
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