ServiceNow Certified Implementation Specialist - Software Asset Management (SAM) Exam Specification

Transcription

1 ServiceNow Certified Implementation Specialist - Software Asset Management (SAM) Exam Specification 1Q2018

2 Introduction The ServiceNow Certified Implementation Specialist Software Asset Management (SAM) Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow SAM Implementation Specialist. Exam Purpose The ServiceNow Certified Implementation Specialist Software Asset Management (SAM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM application. Audience The ServiceNow Certified Implementation Specialist Software Asset Management (SAM) exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow SAM Certified Implementation Specialist. Prerequisites ServiceNow recommends completion of the following pre-requisites in preparation for the ServiceNow Certified Implementation Specialist - SAM exam. Certifications Certified System Administrator (CSA) or Certified Platform Administrator Certified Platform Implementation Specialist Education ServiceNow Platform Fundamentals (formerly ServiceNow System Administration) ServiceNow Platform Implementation ServiceNow Software Asset Management Fundamentals General Knowledge General familiarity with industry terminology, acronyms, and initialisms. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 2

3 Exam Scope Specific SAM Applications Client Software Distribution SCCM Cost Contract Procurement Service Catalog Asset Configuration (CI) Application Concepts For each SAM application, know the following: Baseline Application Functionality Basic and advanced features in baseline installation of the current release Functionality and features added or changed in the current release State model and default process flow Basic and advanced operations performed by users and the system Architecture and Security Key tables used in the application Relationships among application tables Roles and default Access Controls Primary application components (Script Includes, Business Rules, etc.) Integration capabilities Business Cases / Use Cases Value proposition Key Performance Indicators and Benchmarks Selection of appropriate features and functions to meet business requirements Proven Practices for Implementation Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability Implementation solutions that work in conjunction with baseline application functionality ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 3

4 Exam Preparation Exam questions are based on official ServiceNow training materials, the ServiceNow Documentation site, and the ServiceNow Developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination. Exam Structure The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain. Learning Domains 1 Software Asset Core Overview & Fundamentals - Plug-ins, Roles and Groups - Understanding Data Structure 2 Data Integrity Attributes and Sources for the Data - Discovery Sources (ServiceNow and Supported Integrations) - Importing Data and Entitlements - CI s and Client Access 3 Practical Management of Software Compliance - Reconciliation - License Metrics 4 Practical Management of Software Processes - Reporting and Dashboards - Reclamation - Procurement and Request Process 5 Extending SAM - Client Software Distributions - Custom License Metrics and Products Percent of Exam 15% 25% 25% 25% 10% Question Formats and Responses Total 100% A variety of questions are used on the exam. Each question contains distractors, which represent incorrect or incomplete answers a candidate with incomplete skill or knowledge may choose. Distractors are plausible options that fit into the topic area defined by a test objective, but do not represent the correct response. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 4

5 Multiple Choice (single answer) For each Multiple-Choice question on the exam, there are four (4) possible responses. The person taking the exam reviews the response options and selects ONE (1) response which most accurately answers the question. Wrong answers, called distractors, represent incorrect or incomplete answers a candidate with incomplete skill or knowledge may choose. Distractors are plausible options that fit into the topic area defined by a test objective, but do not represent the correct response. Multiple Select (select all that apply) For each Multiple Select question on the exam, there are four (4) possible responses. The person taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple Select questions may have one (1), two (2), three (3), or four (4) correct responses. Partial credit is awarded for each correct response. True or False An examinee is presented with a statement and is asked to select the correct answer from the two options; the statement is either true or false. Testing Process Each candidate must register for the exam. During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the CIS SAM exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center. Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided certain requirements are met. NOTE: A special accommodation version of the exam is available. Contact Training@serviceNow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 5

6 Exam Results After completing and submitting the exam, results are immediately calculated and displayed to the candidate. A Pass or Fail message is displayed giving the candidate immediate results. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 6

7 Exam Content Description Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. This ServiceNow CIS - SAM Exam Blueprint includes test objectives, weighting, and sample questions. The sub-skills within each Learning Domain listed to clarify the test objectives include a few examples but should NOT be considered an all-inclusive list of exam content. Learning Domain 1 Software Asset Core Overview & Fundamentals A. Plug-ins, Roles and Groups B. Understanding Data Structure What is the purpose of the Software Asset Management (SAM) Overview Module? A. Displays the architecture diagrams and workflows for SAM B. Instructions on how to set-up mobile devices C. Provides software asset information in charts and graphs to make decisions on how to manage software assets D. User guide on how to utilize SAM Learning Domain 2 Data Integrity Attributes and Sources for the Data A. Discovery Sources (ServiceNow and Supported Integrations) B. Importing Data and Entitlements C. CI s and Client Access Models identified by a discovery tool are linked to. A. asset models B. reporting models C. hardware models D. software models ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 7

8 Learning Domain 3 Practical Management of Software Compliance A. Reconciliation B. License Metrics Matching: For the Reconciliation Results form, match the fields to their description. 1. Ran for A. Unique identifier that is generated during the reconciliation process 2. Last reconciled B. Publishers either specific or all publishers 3. Number C. Date Learning Domain 4 Practical Management of Software Processes A. Reporting and Dashboards B. Reclamation C. Procurement and Request Process Select the benefits of implementing an automated process to reclaim software: (Select all that apply.) A. Increase audit proficiencies B. Decrease costs of software licenses C. Ensuring that devices are allocated to the correct users D. No longer need to import data ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 8

9 Learning Domain 5 Extending SAM A. Client Software Distributions B. Custom License Metrics and Products The sam_admin role is required to read the custom metric script. A. True B. False ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 9