PMP Exam Prep Classroom Course Fact Sheet

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1 ITpreneurs Project and Program Management PMP Exam Prep Classroom Course Fact Sheet Certificate: PMP Duration: 4-Days, 35 hours Course Delivery: Classroom, Virtual Classroom, Blended (combined with Classroom) Course ID: PPM3210CL Language: English Credits: 35 PDU, 35 CPEs PMI s Project Management Professional (PMP ) credential is the most important, industry-recognized certification for project managers. Globally recognized and demanded, the PMP credential demonstrates that you have the experience, education and competency to successfully lead and direct projects. For corporate customers there is a special Blended Program that saves 50% employee away time. More information on the Blended Program can be requested from your ITpreneurs Contact Person. The ITpreneurs 35-hour, elearning PMP Exam Preparation Course provides a high quality training program that prepares candidates to both pass the PMP exam, as well as learn to apply the PMBOK in real life. PMP candidates are encouraged to enhance their learning experience by completing Sharkworld. This online, interactive project management simulation puts participants in the role of a project manager for a fictional company. You are challenged with the task to build the largest shark aquarium in the world. Faced with sharp deadlines and performance expectations, you have to manage the project by planning, negotiating and communicating with all of the stakeholders involved. Sharkworld received the following awards: Japan Prize st Prize Continuing Education Category Accenture Award 2009 Best Gaming Concept European Innovative Games Award st Prize Dutch Game Award st Prize Best Serious Game Course Description: This Classroom course is aimed at people who work, or would like to work, on projects on a daily basis and would like to achieve the PMP Certification. More specifically, this course is for project managers who want to master the Project Management Body Of Knowledge (PMBOK ) and improve their skills in managing projects. The ITpreneurs approach to project management education is application driven. You will be immersed in project management through use of a comprehensive case study, exercises, examples and war stories. At the end of this program, you will be able to pass the exam and at the same time know how to use PMBOK in practice as a project management professional. This program contains 14 highly interactive and modular course units. The course is enriched with engaging questions from real-life project situations. Through a series of sample-exam questions you will be optimally prepared to take and pass the exam.

2 Audience: Those considering adopting the PMI Project Management Body of Knowledge Project managers Project team managers and leaders Project coordinators Project support staff Project assurance staff Project officers Consultants and contractors Prerequisites: There are no formal prerequisites for participating in the PMP Exam Preparation course, however, there are specific prerequisites prior to scheduling the PMP exam. Course preparation: Learners need to do a pre-course assessment of 40 sample exam questions before starting with the Classroom. You will receive online access to the pre-course assessment and are expected to have finished the 40 questions when coming to class the first day. Eligibility requirements for registering for the PMP exam: Educational background Project Management Experience Project Management Education Secondary degree (High School) Minimum of five years/60 months of unique, non-overlapping professional management experience during which at least 7,500 hours were spent leading and directing project tasks 35 hours of formal education Four-year degree (Bachelor s) Minimum three years/36 months unique, non-overlapping professional project management experience during which at least 4,500 hours were spent leading and directing project tasks 35 hours of formal education Learning Objectives: At the end of this course, you will: Be able to pass the PMP Exam become a certified project management professional (PMP ) Gain the skills and knowledge of project management based on the PMBOK Guide and real-life project management practices Know how to use the tools and techniques you learned while studying for the PMP exam Apply project management techniques useful in the real world Share a common lexicon of project management terms and principles Classroom Agenda Pre-Course Online Assessment Pre-Course Online Mock Exam (40 questions, 1 hour, will be discussed in class at Day 1) Day 1 Day 2 1. Course Introduction 5. Project Scope Management (continued) 2. Guidelines for the PMP Exam Preparation 6. Project Time Management 3. Project Management Framework 7. Project Cost Management

3 4. Project Integration Management 8. Project Quality Management 5. Project Scope Management Day 3 Day 4 8. Project Quality Management (continued) 11. Project Risk Management 9. Project Human Resource Management 12. Project Procurement Management 10. Project Communication management 13. PMP Professional Responsibility 14. Course Wrap-Up Post-Course Online Assessment Post-Course Online Sample Exam (200 questions, 4 hours) Why Select an ITpreneurs PMP Exam Preparation Training Course: ITpreneurs provides you with comprehensive training materials and a unique learning experience. Your Classroom program includes everything you need to pass the exam. This course provides 14 modules that can be taken at any time and at your own pace. The modules are well-rounded blocks of information, making the learning experience smooth and easy. ITpreneurs works with a global network of partners to deliver PMP training courses; this means that, there is always a partner in your area, and we can (generally) deliver courses in your own language, if English is not your first language. About the Examination: The PMP examination is comprised of 200 multiple-choice questions. Of the 200 questions, 25 are considered pretest questions. Pretest questions do not affect the score and are used in examinations as an effective and legitimate way to test the validity of future examination questions. All pretest questions are unmarked and randomly placed throughout the examination. The 200 questions cover the vast body of project management terms, concepts, principles, and application. The time allotted to complete the exam is four hours, the exam is computer based. Pass/Fail results are provided at the conclusion of the exam. There are no scheduled breaks during the exam, although candidates are allowed to take a break(s), if needed; however, during the break the clock continues to count down. Enrolling and paying for exams is done through PMI. Training companies are not able to sell exam vouchers. For more information, download the PMP Exam FAQ document or review the PMI PMP handbook. More Information To find more detailed information on the PMP Exam and the application process, please review the PMI PMP Handbook. Other Courses of Interest: The Certified ScrumMaster course enables learners to become accomplished Scrum Team Members and to successfully implement Scrum Projects in organizations. The PRINCE2 Foundation course prepares candidates to take and pass the PRINCE2 Foundation exam. The ITIL Foundation course focuses on providing knowledge and comprehension of the key concepts, structure, terminology, and processes of ITIL. This course will help you master ITIL at the Foundation level and prepare you for the ITIL Foundation Exam. FEE: N75, ITpreneurs is a Registered Education Provider with the Project Management Institute (PMI)

4 COBIT 5 Foundation Course Certificate: COBIT 5 Foundation Course Duration: 2 or 3 days (Plus) Course Delivery: Classroom, Virtual Classroom Course ID: GOV1230 / GOV1240 Language: English Credits: 19.5 CPE units, 14 PDUs (2 days), 21 PDUs (3 days) Course Description The COBIT 5 Foundation course is an interactive, classroom-based learning experience. Participants learn about the need for an IT governance framework and how COBIT addresses this need by providing the latest insights into enterprise-wide governance of IT. This course explains the elements and supporting materials of the COBIT framework, using a logical and example-driven approach for anyone interested in obtaining COBIT foundation level knowledge. COBIT 5 Foundation is the first step, and a prerequisite, to enroll into the advanced level courses that ISACA has planned for release in COBIT 5 Foundation Plus We offer COBIT 5 Foundation as a 2-day or a 3-day Plus course. The 3-day course offers essential COBIT 5 learning that was not originally part of the COBIT 5 syllabus. Plus, the exam and extensive exam training are included in Day 3, and we spend more time on each module and exercise. About COBIT COBIT 5 provides the next generation of ISACA s guidance on the enterprise governance and management of IT. It builds on more than 15 years of practical usage and application of COBIT by many enterprises and users from business, IT, risk, security and assurance communities. Today, more than ever, information and related technologies need to be governed, managed and operated in a holistic manner with a single, integrated process model that provides end-to-end coverage of the roles, responsibilities and practices required. COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. It helps enterprises create optimal value from IT by maintaining a balance between realizing benefits and optimizing risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in both the full end-to-end business and IT functional areas of responsibility, while considering the IT-related interests of internal and external stakeholders. COBIT 5 is generic, and is useful for enterprises of all sizes; whether commercial, not-for-profit or in the public sector. Audience A wide range of business managers, IT management consultants, IT governance professionals, and auditors who wish to gain a better understanding of COBIT 5 and what the framework can provide their organization. Learning Objectives At the end of this course, participants will gain competencies in: Key challenges of using IT IT governance concepts and benefits COBIT 5 framework, principles, and enablers Relationship between stakeholder needs and governance Implementation approach for the use of COBIT 5 Structure of COBIT 5 process reference model Governance and management domains Components of COBIT 5 processes Need for capability assessments COBIT 5 ISO/IEC approach Application of COBIT 4 maturity model approach with COBIT 5 Other COBIT 5 enablers for IT governance and management Benefits At the end of this course, participants will enjoy these benefits: Master COBIT 5 at a foundation level

5 Interact and learn from peers in this intensive, group-learning exercise Apply COBIT in their day-to-day practice The course is a steppingstone for the COBIT Implementation Methodology course, as well as other COBIT 5 courses. Flexible delivery: the course is available in the traditional classroom, virtual classroom, and elearning formats. Case Study Scenario-driven learning has always been one of the key success factors of the COBIT Foundation course, since it puts participants in the right mind-set to apply the principles of COBIT in real life. The new case study takes this into account and builds on it by: Providing more business-focused challenges through situations and cases Presenting a real world connect using situations that can occur in the day-to-day life of participants Discussing the application of COBIT with others Course Organizational Logistics Classroom setting Whiteboard, flipchart and projector Maximum 16 participants, no minimum Prerequisites There are no formal prerequisites. However, it is recommended that participants have experience in the IT governance domain. Course Material Participants receive a copy of the classroom presentation materials and the Participant Workbook, which contains reference material. About the Examination The COBIT 5 Foundation Exam (and preparation) are only included in the 3-day course. The 3-day course includes an Exam Preparation module, which prepares participants to take the COBIT 5 Foundation Exam on the third day of the course. The exam is in closed-book format with 50 multiple-choice questions. The pass score is 50%. The exam lasts for 40 minutes. The exam is available as web-based or paper-based. Agenda Day 1 Time Day 2 Time 1. Course Introduction 00:30 Recap of Day One 00:45 2. Why COBIT? IT Governance and 01:00 6. COBIT 5: the COBIT Processes 00:45 Management Challenges Break 00:15 Break 00:15 3. COBIT 5: An Introduction 01:00 Assignment 3: Stakeholder Concerns and IT 01:00 Governance Principles Assignment 1: IT Challenges for Callwick 01:00 7. COBIT 5: The COBIT Process Components 00:30 Lunch 01:00 Lunch 01:00 4. COBIT 5: Meeting Stakeholder Needs 00:45 8. COBIT 5: Process Capability Assessments 01:00 Assignment 2: The Goals Cascade 01:15 Break 00:15 Break 00:15 Assignment 4 Identifying IT processes, practices 01:00 and goals 5. COBIT 5: Introduction to COBIT 5 01:00 9. COBIT 5: Other Governance and Management 00:45 Enabling Processes Enablers Closure and Homework 00:15 Recap of Day 2 - Quiz and Questions 00:45 Total 08:15 08:00 (Day 3 continued on the next page) Day 3 (optional) Time Exam preparation guidance 00:45 Revision Recap Key COBIT 5 facts for the exam 00:45 Break 00:15 Practice Exam 01:00

6 Self Study 00:30 Lunch 01:00 Exam 01:00 Total 05:15 FEE: N165, Course Credits ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN Website: Cloud Essentials Classroom Course Certificate: CompTIA Cloud Essentials Exam Duration: 2 days Course Delivery: Classroom, Virtual Classroom (Group Live) Course ID: VCC1220CL Language: English, Portuguese, Japanese Credits: 11 PDUs, 14 CPEs Course Description: The Cloud Essentials Course is a 2-day, interactive, classroom-based learning experience. This introductory course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It will also explain how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated CompTIA Cloud Essentials Exam to become Cloud Essentials Certified. In addition, the course complements the Virtualization Essentials course, which they can do either before or after they have taken the Cloud Essentials course. This course has been designated as CompTIA Approved Quality Content. Cloud Essentials courseware is tested by ProCert Labs Cloud Essentials Courseware is accredited by the Cloud Credential Council. Course Approach: Scenario-driven learning has always been one of the key success factors of ITpreneurs courses, because it puts participants in the right mind-set to apply the principles in a realistic setting. The role-play activities included in this course present a real world connection, using situations that can occur in the day-to-day life of participants. Moreover, interactivities such as brainstorms, quizzes, and discussions add to the interactive nature of this course. Audience: IT Support Staff IT Consultants Business Managers Business Analysts Small and Mid-Size Business Owners Specialist (IT, security, infrastructure, services, systems, test, and so on) Business Process Owners IT Developers Service Providers System Integrators Architects

7 Consultants IT Management Learning Objectives: At the end of this course, participants will be able to: Understand the common terms and definitions of cloud computing. Understand the business benefits and business considerations of cloud computing. Understand cloud computing from a technical perspective and recognize the various techniques, methods, challenges, and types of clouds. Understand the impact and changes of cloud computing on IT service management. Explain typical steps that lead to the successful adoption of cloud computing and understand the implications for organizations. Recognize the compliance, risk, and regulatory consequences of cloud computing and its financial and strategic impact on an organization. Course Logistics: Classroom U-shaped setup preferred Whiteboard, flipchart, and projector Participants maximum of 16 Virtual Classroom Software (provided by ITpreneurs), in the event of a virtual classroom delivery Prerequisites: There are no formal prerequisites. However, it is recommended that participants have experience in the IT domain. Course Material: Participants receive a copy of the classroom presentation material and the Participant Handbook, which contains Reference Material. In addition, a sample exam is provided. About the Examination: The course includes an Exam Preparation module, preparing participants to complete the CompTIA Cloud Essentials Exam on the second day of the course. The exam consists of 50 questions, the passing score is 720 (on a scale of 900), and is web-based in English, Japanese and Portuguese. Professionals who have passed both the CompTIA Cloud Essentials Exam, as well as the CCC Virtualization Essentials Exam are eligible for the Cloud Technology Associate Certificate ( Agenda: Day 1 Day 2 1. Course Introduction 5. Operating in the Cloud 2. Introduction to Cloud Computing 6. Governing the Cloud 3. Business Perspective 7. Exam Preparation 4. Technical Perspective Exam 4. Adopting the Cloud FEE: N108, Course Credits: ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN Website:

8 PRINCE2 Foundation Classroom Certificate: PRINCE2 Foundation Duration: 2-5 hour self-study, 3 day classroom Course Delivery: Classroom Course ID: PPM1210 Language: English Credits: 18 PDUs PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de-facto standard for Project Management and is practiced worldwide. ITpreneurs 3-day PRINCE2 Foundation course (based on PRINCE2:2009) provides an optimal mix of classroom lectures, interactive case studies, assignments, additional reading materials, and exam preparation material. Participants in this course will enjoy learning about the PRINCE2 methodology, and will concurrently learn the skills needed to practically apply this knowledge in real life. Sample exams and a thorough review of course materials during the course help participants prepare for taking on and passing the PRINCE2 Foundation Exam. Course Description: PRINCE2 (Projects IN Controlled Environments) provides common processes, management products, roles, and language for use throughout an organization s projects. PRINCE2 is the most successful Project Management method in the world it has become the de facto standard in both the private and public sectors. This course is aimed at people who work, or would like to work, on projects on a daily basis. This course is designed to provide you with that information and working-level understanding of structured Project Management, as presented in PRINCE2. At the end of this course, you will be able to use this knowledge to manage a project and pass the APMG PRINCE2 Foundation examination. Audience: Those considering adopting PRINCE2 Project managers Project team managers and leaders Project coordinators Project support staff Project officers Consultants and contractors Learning Objectives: At the end of this course, you will understand: The principles of the PRINCE2 Project Management method How to start, control, and close projects How to manage quality How to manage risk How to deliver projects on time, within budget, and to the specified business case How to tailor PRINCE2 to different project environments Prerequisites: There are no formal prerequisites Why PRINCE2 Training Course: ITpreneurs provides you with quality training materials and a unique learning experience. Your course workbook includes everything you need to prepare for and successfully pass the exam. You

9 receive pre-course reading materials that help you understand the basics in an interactive and fun way, even before you come to the class. PRINCE2 training courses are presented by APMG-approved instructors, who have undergone a stringent quality assessment as part of the approval process. Training materials are up to date and in line with the most recent version of PRINCE2 - PRINCE2:2009. ITpreneurs works with a global network of partners to deliver PRINCE2 training courses; this means that almost certainly, there is a partner in your area, and we can deliver courses in your language Course Material: Copy of the classroom presentation material, practice exam, case study, homework, and assignments. A PDF with pre-course reading materials that sets the scene for what you can expect from the course and allows you to check your current level of readiness. Optional reading material (recommended) Managing Successful Projects with PRINCE2: 2009 Edition, ISBN: (not included with course learner material). Examination: The exam is in multiple-choice format, with 75 questions per paper Five questions are marked as trial and not counted in the score You require 35 marks (out of 70) to pass - 50% Agenda: Self-Study Self-study pre-course materials Classroom Day1 Day2 Day3 1. Introduction Homework Review 10. Sample Exams 2. Principles, Themes, and Processes 5. Quality 11. Review of Themes Using Processes 6. Plans Lunch 3. Business Case 7. Risk 12. Review of Themes Using Processes (Contd.) 4. Organization 8. Change 13. (Optional) PRINCE2 Foundation Exam 9. Progress and Exam Tips Homework Additional Courses of Interest: The PRINCE2 Practitioner course will help you apply and tailor PRINCE2 to the needs and problems of a given project scenario. This 2-day course is the logical next step after the Foundation course and is typically conducted immediately after the Foundation course (in the same week). The ITIL Foundation course focuses on providing knowledge and comprehension of the key concepts, structure, terminology, and processes of ITIL. This course will help you master ITIL at the Foundation level and prepares you for the Foundation Exam. ITpreneurs Training Material Accreditation Status ITpreneurs is an Accredited Training Organization for PRINCE2 ITpreneurs is an Accredited Training Organization for PRINCE2.

10 ITpreneurs ISO/IEC Foundation Course Achieve a foundation level understanding of the international best practice for implementing and managing an Information Security Management System (ISMS) based on ISO 27001

11 SEC1210CL ISO/IEC Foundation Course Certificate: PECB Certificate Duration: 2 days Course Delivery: Classroom Languages: English Course Description: This course enables participants to learn about the best practices for implementing and managing an Information Security Management System (ISMS) as specified in ISO/IEC 27001:2005, as well as the best practices for implementing the information security controls of the eleven domains of the ISO This training also helps to understand how ISO and ISO relate with ISO (Guidelines for the implementation of an ISMS), ISO (Measurement of information security) and ISO (Risk Management in Information Security). Audience: Members of an information security team IT Professionals wanting to gain a comprehensive knowledge of the main processes of an Information Security Management System (ISMS) Staff involved in the implementation of the ISO standard Technicians involved in operations related to an ISMS Auditors CxO and Senior Managers responsible for the IT governance of an enterprise and the management of its risks Learning Objectives: At the end of this course, the participant will gain competencies in: To Understand the implementation of an Information Security Management System in accordance with ISO27001 To Understand the relationship between an Information Security Management System, including risk management, controls and compliance with the requirements of different stakeholders of the organization To Know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Information Security Management System To Acquire the necessary Knowledge to contribute in implementing an Information Security Management System (ISMS) as specified in ISO Practical Information about the Course Prerequisites: None Whiteboard, flipchart, projector 16 participants maximum About the Examination: The Certified ISO/IEC Foundation exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains: Domain 1: Fundamental principles and concepts of information security Domain 2: Information Security Management System (ISMS) The Certified ISO/IEC Foundation exam is available in different languages (the complete list of languages can be found in the examination application form) Duration: 1 hour For more information about the exam, refer to PECB section on ISO Foundation Exam A certificate of Certified ISO/IEC Foundation will be issued to participants who successfully passed the exam and comply with all the other requirements related to this credential For more information about ISO certifications and PECB certification process, refer to PECB section on ISO Foundation Course Agenda Day 1: Introduction to Information Security Management System (ISMS) concepts as required by ISO Introduction to the ISO family of standards Introduction to management systems and the process approach Fundamental principles information security General requirements: presentation of the clauses 4 to 8 of ISO 27001

12 Implementation phases of ISO framework Continual improvement of Information Security Conducting an ISO certification audit Day 2: Implementing controls in information security according to ISO and Certification Exam Principles and design of information security controls Documentation of an information security control environment Monitoring and reviewing the information security controls Examples of implementation of information security controls based on ISO best practices Certified ISO/IEC Foundation exam ITIL Awareness Certificate: None Duration: ½ day Course Delivery: Classroom Course ID: ITL9310 Language: English Credits: None in the ITIL scheme Course Description: The ½ day Awareness course provides learners with the unique opportunity to receive an introduction to the concepts of ITIL and ITSM. It provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. This non-certificate course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations, thus ensuring high quality services to their customers. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization. Audience: The Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers. Learning Objectives: At the end of this course, you will be introduced to: Current business challenges Frameworks, Standards, Best Practices & Governance where does ITIL fit? ITIL description and value

13 IT Service Management concepts ITIL qualifications Certificate: ITIL Foundation Duration: 3 days Course Delivery: Classroom (Group Live) Course ID: ITL9320CL Language: English Credits: 2 Credits to ITIL Expert PMI PDUs: 18 NASBA CPEs: 21 The Lifecycle approach to Service Management ITIL s processes within the Lifecycle context Concepts & terminology of each phase in the Lifecycle Additional information on key processes Implementation considerations Course Organizational Logistics: A maximum of 25 students can attend this course with 1 instructor Classroom with U-shaped seating arrangement Whiteboard, projector, flipchart Prerequisites: None Course Student Material: Students receive a copy of the classroom presentation material. About the Examination: There is no exam associated with this course. Credits: None in the ITIL scheme FEE: N71, ITpreneurs Training Material Accreditation Status ITIL Foundation Course Certificate: ITIL Service Strategy Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam Course ID: ITL9335 Language: English Credits: 3 Credits to ITIL Expert PMI PDUs: 24

14 Course Description: This exciting and dynamic 3-day course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses. The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Audience: IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators Learning Objectives: At the end of this course, you will be able to: Identify the key principles and concepts of IT Service Management. Identify the benefits of implementing ITIL in an organization. Identify the Service Management processes and how they map to the Service Lifecycle. Identify the basic concepts and definitions related to the Service Lifecycle. Identify the activities and roles involved with the Service Lifecycle. Identify the relationship of each component of the Service Lifecycle and how they map to other components. Identify the factors that affect the effectiveness of the Service Lifecycle. Course Organizational Logistics: Classroom with U-shaped seating arrangement Whiteboard, projector, flipchart 25 students maximum Course runs 08:30 5:00 each day If required, the exam can be scheduled from 4:00 5:00 on the last day Prerequisites: None, although a familiarity with IT service delivery will be beneficial. Course Student Material: Students receive a copy of the classroom presentation material. There are no direct reference materials required for this course; however Training Providers do have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for the Training Providers in their consideration for supplemental material: ITIL Core Reference Material: Service Strategy ISBN: Service Design ISBN: Service Transition ISBN: Service Operation ISBN: Continual Service Improvement ISBN: Lifecycle Publication Suite ISBN: Some of these books are also available as electronic.pdf and online subscription versions. About the Examination:

15 Accredited Foundation training is strongly recommended but not a prerequisite. The exam is a closed book, forty (40) multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes. Credits: Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme. Project Management Institute Professional Development Units (PDUs) = 18 NASBA CPEs 21 Agenda: Day1 Day2 Day3 1. Introduction 5. Service Design 8. Continual Service Improvement 2. Service Management as a 6. Service Transition 9. Technology and Architecture Practice 3. Service Lifecycle Lunch 3. Service Lifecycle 6. Service Transition 10. Exam Preparation 4. Service Strategy 7. Service Operation Course Evaluation 5. Service Design 7. Service Operation Exam Homework (review of day s material) FEE: N120, ITpreneurs Training Material Accreditation Status ITpreneurs is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN Website: ITIL Service Strategy Lifecycle Classroom Certificate: ITIL Service Design Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam Course ID: ITL9336 Language: English Credits: 3 Credits to ITIL expert PMI PDUs: 24 Course Description: This 3-day course immerses learners in the overall concepts, processes, policies and methods associated

16 with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Service Strategy Lifecycle course will be of interest to: Individuals who have their ITIL Foundation Certificate Individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of strategy activities within the Service Lifecycle Learning Objectives: At the end of this course, the learner will gain competencies in: Understanding Service Management as a Practice and Service Strategy principles, purpose and objective Understanding how all Service Strategy processes interact with other Service Lifecycle processes The activities, methods and functions used in each of the Service Strategy processes The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence How to measure Service Strategy performance Understanding technology and implementation requirements in support of Service Strategy The challenges, critical success factors and risks related with Service Strategy Course Logistics: A maximum of 18 people can attend this course with 1 instructor Classroom with U-shaped seating arrangement 2 break out rooms where available- Whiteboard, flipchart, projector Previous ITIL Certificate numbers need to be provided prior to the start of the course Course runs 08:00 A.M. 5:00 P.M. each day the exam can be schedule from 3:30 P.M. 5:00 P.M. on the last day Prerequisites: Candidates for this course must: Hold an ITIL Foundation Certificate There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable Course Material: Participant reference material contains the concepts that are covered in the class and a workbook that contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample exams released by APMG.

17 Examination: Evidence of ITIL Foundation Certificate and completion of the Service Strategy Lifecycle course from an Accredited Training Provider is required to sit the exam It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination The syllabus can be downloaded from: The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks Pass score is 28/40 or 70% Credits: Upon successful passing of the ITIL Service Strategy Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme. Project Management Institute Professional Development Units (PDUs) = 24 Agenda: Day 1 Day 2 Day 3 1. Introduction & to Service Strategy 3. Service Strategy Processes 5. Organizing for Service Strategy 2. Service Strategy Principles 6. Technology Considerations Lunch 2. Service Strategy Principles 3. Services Strategy Processes 7. Implementating Services Strategy 8. Challenges, Critical Success Factors and Risks 4. Governance 9. Exam Preparation / Mock Exam Homework (review of day s material) Homework Exam FEE: N165, ITpreneurs Training Material Accreditation Status

18 ITIL Service Design Lifecycle Course Description: This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Audience: The Service Design Lifecycle course will be of interest to: Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications. Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization. IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved. Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules. Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite. A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle. Learning Objectives: Upon completion of this course and examination, the learner will gain competencies in: Understanding Service Management as a Practice and Service Design principles, purpose and objective Understanding how all Service Design processes interact with other Service Lifecycle processes The sub-processes, activities, methods and functions used in each of the Service Design processes The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence How to measure Service Design performance Understanding technology and implementation requirements in support of Service Design The challenges, critical success factors and risks related with Service Design Course Organizational Logistics: A maximum of 18 people can attend this course with 1 instructor Classroom with U-shaped seating arrangement 2 break out rooms where available Whiteboard, flipchart, projector Previous ITIL Certificate numbers need to be provided prior to the start of the course Course runs 08:00 5:00 each day the exam can be schedule from 3:30 5:00 on the last day Prerequisites: Candidates for this course must: Hold an ITIL Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL, e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this course)

19 There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable Course Material: Participant reference material contains the concepts that are covered in the class and a workbook that contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample exams released by APMG. Examination: Evidence of ITIL Foundation Certificate and completion of Service Design Lifecycle course from an Accredited Training Provider is required to sit the exam It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design book in preparation for the examination. The syllabus can be downloaded from: The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. Pass score is 28/40 or 70% Distinction pass score is under consideration Credits: Upon successful passing of the ITIL Service Design Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme. Project Management Institute Professional Development Units (PDUs) = 24 Agenda: Day 1 Day 2 Day 3 1. Introduction & Introduction to SD 3. Service Design Processes 4. Service Design Technology Related Activities 2. Service Design Principles 5. Organizing for Service Design Lunch 6. Consideration of Technology 2. Service Design Principles 3. Service Design Processes 7. Implementation and improvement of Service Design 3. Service Design Processes 8. Exam Preparation/Mock Exam Homework (review of day s material) ITpreneurs Training Material Accreditation Status Exam ITIL Service Transition Lifecycle

20 Course Description: This 3-day course immerses learners in the overall concepts, processes, policies and methods associated Certificate: ITIL Service Transition Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam Course ID: ITL9337 Language: English Credits: 3 Credits to ITIL expert PMI PDUs: 24 with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Audience: The Service Transition Lifecycle course will be of interest to: Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications. Individuals who require understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization. IT professionals working in or new to a Service Transition environment and requiring a detailed understanding of the concepts, processes, functions and activities involved. Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers. Learning Objectives: At the end of this course, the learner will gain competencies in: Understanding Service Management as a Practice and Service Transition principles, purpose and objective Understanding how all Service Transition processes interact with other Service Lifecycle processes The subprocesses, activities, methods and functions used in each of the Service Transition processes The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence How to measure Service Transition performance Understanding technology and implementation requirements in support of Service Transition The challenges, critical success factors and risks related with Service Transition Course Organizational Logistics: A maximum of 18 people can attend this course with 1 instructor. Classroom with U-shaped seating arrangement 2 break out rooms where available- Whiteboard, flipchart, projector Previous ITIL Certificate numbers need to be provided prior to the start of the course Course runs 08:00 5:00 each day the exam can be schedule from 3:30 5:00 on the last day

21 Prerequisites: Candidates for this course must: Hold an ITIL Foundation Certificate holders of Foundation certificate from an earlier version of ITIL, e.g.: earlier ITIL qualifications, must pass the current ITIL Foundation exam before attending this course) There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable Course Material: Participant reference material contains the concepts that are covered in the class and a workbook that contains all the exercises and includes answers in the appendix. The Exam Preparation Guide contains the two sample exams released by APMG. Examination: Evidence of ITIL Foundation Certificate and completion of the Service Transition Lifecycle course from an Accredited Training Provider is required to sit the exam It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination. The syllabus can be downloaded from: The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. Pass score is 28/40 or 70% Distinction pass score is under consideration Credits: Upon successful passing of the ITIL Service Transition Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme. Project Management Institute Professional Development Units (PDUs) = 24 Agenda: Day 1 Day 2 Day 3 1. Introduction 4. Service Transition Processes Part 2 5. Service Transition Processes Part 3 7. Organizing for Service Transition 8. Technology Considerations 2. Service Transition Principles 9. Implementing and Improving Service Transition Lunch 2. Service Transition Principles 5. Service Transition Processes - Part 3 3. Service Transition Processes Part 1 4. Service Transition Processes Part 1 Homework (Review of the Day s Materials) 6. Managing People Through Service Transition 10. Challenges, CSFs and Risks 11. Exam Preparation/Mock Exam Exam

22 ITpreneurs Training Material Accreditation Status ITIL Service Operation Lifecycle Classroom Course Description: Certificate: ITIL Service Operation Lifecycle Duration: 3 days Course Delivery: (Virtual) Classroom, Exam Course ID: ITL9338 Language: English Credits: 3 Credits to ITIL Expert PMI PDUs: 24 This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Service Operation Lifecycle course will be of interest to: Individuals who have their ITIL Foundation Certificate and who want to purse the intermediate and advanced level ITIL certifications Individuals who require understanding of the ITIL Service Operation phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization IT professionals working in or new to a Service Operation environment and requiring a detailed understanding of the concepts, processes, functions and activities involved Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle Learning Objectives: Upon completion of this course and examination, the learner will gain competencies in: Understanding Service Management as a Practice and Service Operation principles, purpose and objective Understanding how all Service Operation processes interact with other Service Lifecycle processes The subprocesses, activities, methods and functions used in each of the Service Operation processes