Case Study 1: KCIT. Scott Martin KINGSCLIFF INSTITUTE TAFE

Size: px

Start display at page:

Download "Case Study 1: KCIT. Scott Martin KINGSCLIFF INSTITUTE TAFE"

Ezra Barrett
6 years ago
Views:

1 Case Study 1: KCIT Scott Martin KINGSCLIFF INSTITUTE TAFE

2 Project KCIT Inc. Synopsis: You have been employed by a Consulting Company that specializes in the design and implementation of networks and systems for medium to large sized business. As part of one of their projects you have been asked to design and implement a solution for a Registered Training Organisation (RTO) to build a Virtualised solution for the RTO s lab environment. This build will utilise virtualisation technology, and will be used as a prototype to test the feasibility of using this technology in other labs for student project work. The Business: Your client, called Kingscliff Information Technology (KCIT) provides first and second level support for the Kingscliff campus for their RTO. They have a number of clients to which they would like to offer support to. These include; The Information Technology faculty (IT), The Creative Industry faculty (CI), and The Health, Aged Care and Nursing faculty (HACaN). This Client is a very important customer because it is envisaged that this business is going to grow significantly. Indeed this client site has over 19 faculties at the Kingscliff campus and it is KCIT goal is to provide the help desk support for all 19 of the sections. Obviously, Top Quality Customer Support is the Key Goal of your role in the development of the Help Desk. The KCIT campus encompasses about 10 hectares with 10 TAFE buildings and one building belonging to Kingscliff High School. The buildings are identified by letters starting at A through to O and are referred to Blocks. A block is the main Administration Block and D Block is where the IT Faculty is located. The Information Technology faculty has a similar structure to the rest of the faculty s within TAFE NSW, where the teachers report to the Head Teacher and the Head Teacher report to their respective Director. It is important to note that the IT and Creative Industries sections are combined under the one Head Teacher and collectively known as the ITCI (itchy) faculty. You will be reporting to the teachers of the IT Faculty identified below; Scott Martin Az desilva Scott.Martin@tafenew.edu.au azdesilva@gmail.com The Diagrams on the next pages shows the locations of each block and the organisational structure for your reference. CaseStudy1_2016S2_KC_V1.docx Page 1 of 11

3 Kingscliff TAFE Campus Map: CaseStudy1_2016S2_KC_V1.docx Page 2 of 11

4 TAFE ORGANISATIONAL CHART: CaseStudy1_2016S2_KC_V1.docx Page 3 of 11

5 This project will focus on the Information Technology faculty (IT) and particularly the IT faculty s Computer Labs. KIT currently uses 2 computer Labs which are located in D-Block in Rooms DG11 and DG29. These Labs are isolated from the rest of the corporate network for security reasons. In addition to the two labs, KCITinc also maintains a single computer room, located in a converted storage room (DG23) that is used to manage the two labs, as well as host their Web server. The web server is currently running on a small generic appliance server, and will ideally be replaced with a virtualized linux based web server. KCITinc currently have an agreement in place with Microsoft and VMware which gives the RTO and their student s free access to the company s products. It is expected that these agreements will be an ongoing agreement for the foreseeable future. In addition to hosting their own Web Server, KCITinc also run from their server room a number of other systems/services as identified below; KCITinc Infrastructure Servers System Service/Function Dell Server: VMware ESXi Server - Virtualised Windows Server 2008r2 DNS DHCP DHCP Multiple Networks (5 in total) Virtualised Vyatta Router Router Firewall Web Caching Proxy IBM Workststion : PFsence Logging server Webserver [Applance] To be replaced with a Virtualised Windows File Web Server [with welcome page only] Sharing solution HP/Compaq ML150 : VMware ESXi Server For Student Projects KCITinc use the following Non-Routable IP Address Ranges. KCITinc IP Ranges Range Function /24 DG29 Lab /24 DG29 Testing/ Workspace /24 DG11 Lab /24 DG11 Testing/Workspace /24 DG23 Server Network /24 DMZ You will need to select an appropriate address range to use for your project. The address range/s selected will need to be included in your documentation and approved before the Development phase begins. CaseStudy1_2016S2_KC_V1.docx Page 4 of 11

6 KCIT Strategic Plan: OUR AMBITION TAFE NSW Higher Education will continue to: Enhance and expand opportunities for students from all communities to attain higher education qualifications; Encourage the exploration and development of inquiry, applied skills and knowledge within a vocational and industry based learning environment. OUR INTENTIONS It is intended that through this strategic plan, TAFE NSW Higher Education will: 1. Extend the range of quality higher education programs through increased services and meeting industry needs. 2. Build market share and respect for the value and difference of TAFE NSW Higher Education. 3. Expand opportunities for staff to develop their academic capability. 4. Build and extend the capabilities of TAFE NSW Higher Education to support the consolidation and growth phase of higher education at TAFE NSW. OUR COMMITMENTS TAFE NSW Higher Education knows that our future strength rests on our values supporting our customers and our people in all we do. TAFE NSW Higher Education will be: PASSIONATE We love what we do and the difference we make. CONNECTED We share our ideas and learning across our networks and with our partners. CREATIVE We make things possible and say yes to opportunities and ideas to work smarter. PRACTICAL We have the know-how and experience to get the best results. TRUSTED People can count on us and our longstanding reputation of service as a public education provider. QUALITY TEACHING AND LEARNING TAFE NSW has been delivering training in NSW for over 120 years and has established a strong reputation for quality teaching and learning and responsiveness to industry needs. Through its network of ten TAFE NSW Institutes and 130 colleges, TAFE NSW delivers training to over half a million people each year. TAFE NSW now adds degrees to its range of courses. When you enroll in a TAFE NSW degree, you will receive a quality education delivered by industry qualified teachers in state-of-the-art facilities. PRACTICAL AND CAREER FOCUSED DEGREES TAFE NSW Higher Education degrees are designed to give you the academic knowledge and technical skills needed to excel in your chosen career. Our degrees offer a practical, career oriented focus to prepare you for professional practice. As well as developing practical and technical skills, you will also develop skills and knowledge required in all professional contexts such as: how to communicate effectively, skills in critical thinking and analysis, applying teamwork and leadership skills, and working collaboratively to solve problems and effect change. DYNAMIC LEARNING ENVIRONMENTS CaseStudy1_2016S2_KC_V1.docx Page 5 of 11

7 From classrooms to studios to internships, you will learn through a range of individual and group-based tasks in environments that simulate real world industry practices. KCITinc Business Need: Kingscliff Information Technology provides training for IT Students and as their Strategic Plan states, aims to give student practical and career focused education. In that light, KCIT would like to redesign their lab environments to support greater functionality. This greater functionality is brought about by a number of factors: KCIT considers its self a good corporate citizen, and as such would like to investigate the use of virtualization in this project both as a way of simplifying their tasks of maintain the labs for their classes but also in terms of finding a more sustainable solution. Desire to build a help desk environment, to allow student to participate (and gain work experience) in a realistic business environment and Provide a means for KCIT to generate an income by providing support to other faculties on campus. Desire to provide a more realistic business focused network for students to gain experience in. At this point in time KCIT would like to setup a network that would allow two networks (labs) to communicate with each other as well as the servers located on a 3rd network (Computer Room). The functionality of the networks must replicate that functions of the existing networks and systems, but must include an Active Directory domain for security. KCIT will also need a phone system to allow the creation of a help-desk environment. It is envisaged this phone system would be implemented using one of the many open-source IP phone systems in the open-source market. It is envisaged that an appropriate soft phone will be used initially so you will be required to select one and implement. KCIT is willing to add a bonus if an open source Help-Desk management System could be implemented. This would be used to setup the Help-Desk functions within the new network.. KCITinc, have identified one of their current Systems Administrator s as your point of contact, for any further questions that you might have. The company has stressed the importance to document any further questions asked (and responses) to ensure continuity in the documentation of the project. Correspondingly, all requests for further information should be made Via . Your Contact will be able to provide you with any relevant passwords as required. Your Contacts will be: Scott Martin. scott.martin@tafensw.edu.au Az de Silva. azdesilva@gmail.com In addition to the above, the company has provided the following Network Diagrams to assist with your planning. CaseStudy1_2016S2_KC_V1.docx Page 6 of 11

8 KCIT Labs Basic Network Layout TAFE Corporate LAN Microsoft KMS License Server Filtered Link Internet ADSL Router x PCs PE-VM#1 PE-VM#1 HP-VM#1 HP-VM#1 Endian Firewall DMZ Linux File Server FOG Deployment Boot Server x PCs NAS PowerEdge R710 HP Proliant ML150 Web Server- DMZ Cat 6 Backbone Cat 6 Backbone Dell PowerConnect 6248 Switch Lab- DG / /24 21 Workstations Cat 6 Backbone Dell PowerConnect 6224 Core Switch DG /24 Cat 6 Backbone Dell PowerConnect 6248 Switch Lab- DG / /24 20 Workstations Kingscliff TAFE IT Facility - Network Documentation : Lab Network Overview Page : 1 of 4 Last Updated : 11-October-2012 Author : Scott Martin CaseStudy1_2016S2_KC_V1.docx Page 7 of 11

9 PowerEdge R710 Esx1.kcit.local ESXi Hypervisor v5.0 RAM:21452 mb CPU: Mhz R710 Virtual Machine #1 Server- r710 (Svr 2008, DHCP, DNS for all Vlans) IP: R710 Virtual Machine #2 Server- r710 IP: Pfsence (Log Server) ADSL Router External IP : Internal IP : Configuration and Settings for DG23: HP Proliant ML150 [Student Project Server] Esx2.kcit.local ESXi Hypervisor v5.0 RAM: 7821 mb CPU: 6922 Mhz Dell PowerConnect 6224 Core Switch Sw0.noc.kcit.local Endian Firewall Web Server [DMZ] More Info Required PowerEdge R710 Server- ESXi- Server DNS- DHCP Configuration and Settings for DG23: /24 PowerEdge R710 PowerEdge R710 Server- ESXi- Server DNS- DHCP Server- ESXi- Server DNS- DHCP Endian Firewall ADSL Router /24 DMZ Web Server- DMZ /24 SW0.NOC.KCIT.LOCAL - Layer 3 Switch Dell PowerConnect 6224 Core Switch Sw0.noc.kcit.local SFP SFP SFP SFP Port 1: R710 Port 2: R710 Port 3: Port 4: Port 5: KCD0139 DET Link Port 6: Port 7: ML150 Port 8: Red IBM Lower Port 9: Port 10: - WebServer Port 11: Port 12: ADSL rtr Port 13: Port 14: Port 15: Port 16: Port 17: R710 Left Rear Port 18: Port 19: Port 20: Port 21: DG29 Port B Port 22: Port 23: DG11 Port A Port 24: DG11 Port B Kingscliff TAFE IT Facility - Network Documentation : DG23 Page : 2 of 4 Last Updated : 11-October-2012 Author : Scott Martin CaseStudy1_2016S2_KC_V1.docx Page 8 of 11

10 Configuration and Settings for DG29: Configuration and Settings for DG29: /24 Dell PowerConnect 6248 Switch DG29NAS [NAS Device] x IBM ThinkCentre i3 PCs Username : administrator Password : su NAS HP LaserJet P2055dn /24 19 x PCs SW2.NOC.KCIT.LOCAL - Layer 3 Switch Port 1: WS01 Port 2: WS02 Port 3: WS03 Port 4: WS04 Port 5: WS05 Port 6: WS06 Port 7: WS07 Port 8: WS08 Port 9: WS09 Port 10: WS10 Port 11: WS11 Port 12: WS12 Port 13: WS13 Port 14: WS14 Port 15: WS15 Port 16: WS16 Port 17: WS17 Port 18: WS18 Port 19: SVR1 Port 20: Teacher Spare Port 21: DG29NAS Port 22: Teacher PC Port 23: Spare (WiFi) Port 24: SPARE Port 25: Printer Port 26: Port 27: Port 28: Port 29: Port 30: New NAS Port 31: Port 32: Port 33: Port 34: Port 35: Port 36: Port 37: Port 38: Port 39: Port 40: Port 41: Port 42: Port 43: Port 44: Port 45: Port 46: Port 47: DG23 Port A Port 48: DG23 Port B SFP SFP SFP SFP Dell PowerConnect 6248 Switch Kingscliff TAFE IT Facility - Network Documentation : DG29 Page : 3 of 4 Last Updated : 11-October-2012 Author : Scott Martin CaseStudy1_2016S2_KC_V1.docx Page 9 of 11

11 Configuration and Settings for DG11: Configuration and Settings for DG11: /24 Dell PowerConnect 6248 Switch DG11NAS [NAS Device] To be replaced x IBM ThinkCentre PCs HP LaserJet P2055dn /24?? FOG Deployment Boot Svr/Linux File Server NAS [To be updated] Linux File Server FOG Deployment Boot Server x PCs SW1.NOC.KCIT.LOCAL - Layer 3 Switch Port 1: Port 2: Port 3: Port 4: Port 5: Port 6: Port 7: Port 8: Port 9: Port 10: Port 11: Port 12: Port 13: Port 14: Port 15: Port 16: Port 17: Port 18: Port 19: Port 20: Port 21: Port 22: Port 23: Port 24: Port 25: Port 26: Port 27: Port 28: Port 29: Port 30: Port 31: Port 32: Port 33: Port 34: Port 35: Port 36: Port 37: Port 38: Port 39: Port 40: Port 41: Port 42: Port 43: Port 44: Port 45: Port 46: Port 47: Port 48: SFP SFP SFP SFP Dell PowerConnect 6248 Switch Kingscliff TAFE IT Facility - Network Documentation : DG11 Page : 4 of 4 Last Updated : 11-October-2012 Author : Scott Martin CaseStudy1_2016S2_KC_V1.docx Page 10 of 11

12 Summary: Below is a summarized version of the project but it should be stressed, this summary should not replace the detailed deliverables identified within the Project document and is only included to give you an overview of what is required. Determine due dates for Project Milestones Develop an understanding of the business, the context that it conducts its business activities, and the context of the business needs. Determine the business problem and its requirements. Evaluate the business threats and risks to the ICT systems. Document disaster recovery plan and submit to appropriate person for review and sign-off Investigate advantages and disadvantages of current and proposed ICT systems Design and build a sustainable test network and systems to develop your project on. o For your design, your network design should include all equipment necessary to implement the project. Design and build one virtualised Windows Server that must reproduce the functionality of the existing network server. Design and build two (2) student PCs to allow the system to be booted into one of two virtualised desktop environments. (eg. 1xWindows 8 and 1xWindows 7) for each of the labs. The choice of the virtualisation software/host is up to you, but you will be required to briefly discuss what virtualisation software you considered, and why you selected/recommended your chosen solution. You will then have to replicate all the functionality of the existing networks including (but not limited to); o A server that provides a Microsoft Active Directory Domain environment, DNS and DHCP for all networks o The server must host a file server with two shared folders. One that allows ONLY Teachers to access, and One that allows Students to access as well as teachers o Configure two Teacher Accounts o Configure 6 Student Accounts o A minimum of 2 PCs per network (these will be used for testing as well as representing the Lab PCs for student use.) o An internal web server (intranet) [with a welcome page only] o Install software and configure and test voice over internet protocol (VoIP) and videoconferencing services o Configure an appropriate automated antivirus solution o Complete a comprehensive test phase for your final project. o Undertake ongoing monitoring of the viability and reliability of network security Fully Document the project in a professional report E N D o f D O C U M E N T CaseStudy1_2016S2_KC_V1.docx Page 11 of 11

Todmorden High School Job Description

Todmorden High School Job Description Post Title: ICT Manager. Salary: SO2 ( 28,485-30,153) Hours: 37 hours, Full time Annual Leave: 30 days plus standard bank holidays. Holidays must be taken during school