SAFARICOM MANAGED WIDE AREA NETWORK. Safaricom MWAN CUSTOMER SERVICE MANAGEMENT: OR

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1 1 SAFARICOM MANAGED WIDE AREA NETWORK INQUIRIES AND SALES: SUPPORT: CUSTOMER SERVICE MANAGEMENT: OR

2 2 1 What is? Safaricom managed wide area network is a service that s built, operated, secured and managed by Safaricom for her customers. It is an outsourced network service that provides some or all the network solutions required by an Organisation. The service is delivered as a cloud infrastructure service or installed and managed in-house by Safaricom. MANAGEMENT FOR YOUR EASE The service provides an expert, fully outsourced solution to manage the routers/firewalls associated with your network solution. This seeks to simplify IT management, extends equipment, network management and expertise to your premises to give you end-to-end support for your WAN communications. The managed service includes installation, configuration, monitoring, management and maintenance of the routers/firewalls, with optional security packages, providing remote access to your network. Why?, benefits your business by accelerating LAN-like performance for your applications over a WAN that spans large geographical distances. You are assured of fast, reliable access to data and applications for your staff and customers, wherever they are. That leads to more effective collaboration and increased productivity. Benefits: ² Increase productivity throughout your organization : With Safaricom, you are assured of fast, reliable access to data and applications for your employees, wherever they are. That leads to more effective collaboration and increased productivity. ² Consolidate IT Infrastructure without sacrificing performance : Safaricom MWAN will ensure that users at your branch office will not experience any deterioration in the performance of their network and applications. ² Enhance performance and speed up business initiatives : Safaricom MWAN allows you to optimize existing business applications for future requirements, easily roll out new applications and deploy upgrades faster and more efficiently.

3 2 3 ² Receive expert management and advice : Safaricom experts will provide your business with ongoing support at all stages of service implementation from assessment and design to installation, configuration, maintenance and performance analysis. ² Cost effective : A WAN enables businesses to connect to one central server or data storage facility thus eliminating the need to invest in similar equipment. ² Flexible : Businesses can upgrade their internet connection capacity to fit their data demands. One-off Charges : Equipment Cost (Kshs ) Cisco 1941 Router 100,000 Cisco 2901 Router 140,000 HWICK Card 1 Port Interface 55,000 HWICK Card 2 Ports Interface 90,000 ² Secure and confidential : Safaricom Wide Area offers opportunity for businesses to have secure communication between branches. Product Details ² Multiple web content : Businesses on the Safaricom Wide Area can be able to run and access multiple web applications such as video streaming, data uploads and downloads and even voice. Discovery workshop to understand areas of efficiency Set up of demos to evaluate areas of opportunity to Subscription/ Registration Product packaging and pricing : Primary Access Secondary Access Capacity Assesment of your operationl environment Proposal, scope of works definition and review Contract sign up (Prpopsal and scope of work) Monthly Charges (Indicative) : Location Increase efficiency within your organization Monthly Price Kshs Excl. Dedicated Onsite Engineer Kshs Excl. Total Cost per Branch Incl. Managed Demarcation Customer Edge Customer Nairobi Nakuru Mombasa Eldoret 14,000 Managed Wide Area Interactive Diagram Corporate LAN Corporate WAN Desktop, Server, System, Switch Firewall, Router, WAN Optimization Provider

4 4 5 Query For businesses or organizations that require outsourced network services that provide some or all of the network solutions. Q. What is a Managed? A. A managed network is a type of communication network that s built, operated, secured and managed by a third party service provider. It is an outsourced network that provides some or all the network solutions required by an organisation. This service is delivered as a cloud infrastructure service or installed and managed in-house by the service provider. iii) By aligning your IT strategy with the business strategy, your systems will be able to meet the growing needs of the business, so you won t have to replace or upgrade your systems as frequently. Q. How does the Safaricom Managed work? A. By managing your network proactively, we can reduce the requirement for reactive manual intervention so you ll actually require less reactive support as time goes on, because we ll be refining the network to the point where there is very little that can actually go wrong. This means increased productivity from your staff. Q. What happens to my bill if I use x number of hours more than usual in any given month? Q. What if our network is already working fine? Frequently Asked Questions A. We realize that most networks are actually very far from healthy, though the client often doesn t realise it. There is a lot that can be done to improve the average network. Safaricom has the right technical skills, the right network management systems and are prepared to spend the time on proactively stabilising the network. Q. If it includes an unlimited number of hours, will it be expensive than normal IT support? A. Not at all in fact, over the long term, most of our clients enjoy lower IT Management costs than they did when they were still on the traditional break-fix IT support model. What s more, Managed s costs are completely predictable, whereas traditional break-fix IT support results in highly unpredictable expenses. Frequently Asked Questions A. Nothing. Your monthly bill is based on the number of machines under management, not on the number of hours of support that you require. Q. In brief, what makes Safaricom a more viable option for my business? A. This is because we believe you need: 1) Sound technical support for the IT issues that can pop up, little or big. 2) Strategic advice and planning to help you align your technology with your business goals. 3) A team of friendly technicians and engineers who genuinely care about your IT and your business. 4) An IT partner that believes you should have IT that works as seamlessly as a light switch! Q. How can Managed s help me to save money? A. In three ways: i) Manpower is a significant cost for most companies. The improved productivity you enjoy as a result of our Managed s will save you money, every day of the month. ii) Proper management of a network results in a longer lifespan of the various systems, so you won t have to upgrade your systems unnecessarily.

5 6 SAFARICOM MANAGED WIDE AREA NETWORK INQUIRIES AND SALES: SUPPORT: CUSTOMER SERVICE MANAGEMENT: OR