Error Codes Appendix E

Transcription

1 Error Codes Appendix E E 1

2 Servicing Compaq Server Products POST Error Codes Power-On-Self-Test (POST) is a series of diagnostic tests that runs automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: Keyboard Power supply System board Memory Memory expansion boards Controllers Diskette drives Hard drives If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code is displayed on the screen during POST or after resetting the system, follow the instructions in the following table. The error messages and codes listed include all codes generated by Compaq products. Your system generates only those codes that are applicable to your configuration and options. E

3 Error Codes Compaq Server POST Error s Error # Beeps Probable Source of Problem Audible No Visible Error 3L Processor Self-test Audible No Visible Error 2L Memory Map failure Audible No Visible Error Power is cycled - temperature too hot or 2L, 2S processor fan not installed/spinning None (Run System Configuration Utility = "F10" key) None Configuration error occurred during POST None XX000Y ZZ Parity Check 2 None RAM parity failure Hard Drive Parameter Table or BIOS Audible Error 3L Configuration or hardware failure None IOCHECK Active, Slot X None Defective board in Slot X None Bus Master Time-Out Slot X None Defective board in Slot X Audible No Visible Error 1S Power-On Successful Audible No Visible Error 2S Power-On Successful None (RESUME="F1" KEY) None As indicated to continue 101 I/O ROM error None Option ROM checksum 101 ROM error 1L, 1S System ROM checksum 102 System Board Failure None DMA or timers 102 System or Memory Board Failure None High-order addresses 104 ASR Timer Failure None System Board Failure 162 System Options Error 2S No diskette drives or mismatch in drive types 162 System Options Not Set (Run SETUP) 2S System SETUP 163 Time & Date Not Set 2S Invalid time or date in configuration memory 164 Memory Size Error 2S Memory size discrepancy 170 Expansion Device not Responding (Run SETUP) None EISA or PCI Expansion board failure 172 Configuration Nonvolatile Memory Invalid None CMOS Corrupt or Jumper installed Configuration Nonvolatile Memory Invalid None CMOS Corrupt 173 Slot ID Mismatch None CMOS not Updated 174 Configuration/Slot Mismatch Device Not Found None Plug & Play Board not found 175 Configuration/Slot Mismatch Device Found None CMOS not updated (Plug & Play) 176 Slot with Not Readable ID Yields Valid ID 1S EISA or PCI board in slot that should contain an ISA board 177 Configuration Not Complete 1S EISA Configuration not complete 178 Processor Setup Invalid None Processor SETUP Invalid 179 System Revision Mismatch None Board installed with different revision date E 3

4 Servicing Compaq Server Products Error # Beeps Probable Source of Problem 201 Memory Error None RAM Failure 203 Memory Address Error None RAM Failure 205 Cache Memory Error / Option- Cache Memory Error None Cache/Option Cache Memory error 206 Cache Controller Error None Cache memory controller error 207 Invalid Memory Configuration - Check SIMM Installation None Memory module installed incorrectly 208 Invalid Memory Speed - Check SIMM Installation 1L, 1S Memory speed is too slow where XX00=expansion board and 00YY=system board 211 Cache Switch set Incorrectly None Switch not set properly 212 System Processor Failed/Mapped Out 1S Processor in slot X failed 213 Cache Size Error (ProSignia VS Only) None Invalid Optional Cache Size 213 System Processor Not Installed 1S System processor configured for slot indicated is missing 301 Keyboard Error None Keyboard error 301 Keyboard Error or Test Fixture Installed None Keyboard test fixture ZZ Keyboard Error None Keyboard failure (ZZ represents the Keyboard Scan Code) 303 Keyboard Controller Error None Keyboard controller error 304 Keyboard or System Unit Error None Keyboard interface 401 Printer Error None Printer controller 40X Port X Address Assignment Conflict 2S External and Internal Port assignments to Port X 402 Monochrome Adapter Failure 1L, 2S Monochrome Display controller 501 Display Adapter Failure 1L, 2S Video display controller 601 Diskette Drive Controller Error None Diskette drive controller 602 Diskette Drive Boot Record Error None Diskette media not bootable 605 Diskette Drive Type Error 2S Wrong drive type used in the computer setup utility 607 Diskette Drive Controller Error 2S Configuration error 611 Primary Diskette Drive Assignment Conflict 2S Configuration error 612 Secondary Diskette Drive Assignment Conflict 2S Configuration error 702-A Coprocessor Detection Error 2S Add coprocessor or configuration error 703 Coprocessor Detection Error 2S Add coprocessor or configuration error 1125 Internal Serial Port Failure 2S Defective internal serial port 1150-xx Comm Port Setup Error 2S Setup not correct (run SETUP) 1151 COM1 Address Assignment Conflict 2S External and Internal Port assignments to COM1 E

5 Error Codes Error # Beeps Probable Source of Problem COM2 Address Assignment Conflict COM3 Address Assignment Conflict COM4 Address Assignment Conflict Port 4 Address Assignment Conflict 32-bit System Manager/R Board Failure Temperature violation detected. Waiting for System to Cool 2S 2S 2S 2S 2S 2S External and Internal Port assignments to COM2 External and Internal Port assignments to COM3 External and Internal Port assignments to COM4 Incorrect COM4 assignment Configuration Mismatch Ambient system temperature too hot Fan Failure detected 2S Required fan not installed or spinning 1612 Primary Power supply failure 2S Primary Power supply has failed 1730 Fixed Disk 0 does not support DMA mode None Configuration Mismatch 1731 Fixed disk 1 does not support DMA mode None Configuration Mismatch 1740 Fixed disk 0 failed Set Block Mode Command None Configuration Mismatch 1741 Fixed Disk 1 failed Set Block Mode Command None Configuration Mismatch 1750 Fixed Disk 0 failed Identify command None Wrong drive Type 1751 Fixed Disk 1 failed Identify command None Wrong Drive Type 1760 Fixed Disk 0 does not support block mode None Configuration Mismatch 1761 Fixed Disk 1 does not support block mode None Configuration Mismatch Primary Disk Port Address Assignment Conflict Secondary Disk Port Address Assignment Conflict Drive Array SCSI Port Termination Error Drive Array External ProSignia VS Drive Subsystem Error Drive Array Resuming Automatic Data Recovery Process None None None None None Internal and External hard drive controllers assigned to primary address Internal and External hard drive controllers assigned to secondary address External and Internal SCSI drives are both configured to Port 1 Cooling Fan failure, internal temperature alert or open side panel Controller reset/power cycle began Auto Data Recovery 1780 Hard Drive 0 Failure None Hard drive/format error 1781 Hard Drive 1 Failure None Hard drive/format error 1782 Hard Drive Controller Failure None Hard drive controller error E 5

6 Servicing Compaq Server Products Error # Beeps Probable Source of Problem 1784 Drive Array Drive Failure, Physical Drive None Defective Drive and/or cables 1785 Drive Array not Configured None Configuration error (run SETUP) 1786 Drive Array Recovery Needed None Interim Data Recovery mode. Data has not yet been recovered 1787 Drive Array Operating in Interim Recovery Mode. None Hard drive X failed or cable is loose/defective 1788 Incorrect Drive Replaced None Drives are not installed in original positions 1789 Drive Not Responding None Cable or Hard drive failure 1790 Hard Drive 0 Error None Wrong drive type used in SETUP 1791 Hard Drive 1 Error None Wrong drive type used in SETUP Drive Array Reports Valid Data found in Array Accelerator Drive Array Accelerator Battery Depleted Drive Array Accelerator Battery Charge Low Drive Array Accelerator Configuration Error Drive Array Accelerator Not Responding - temporarily disabled Drive Array Accelerator Read Error Drive Array Accelerator Write Error Drive Array Disabled due to Array Accelerator Data Loss None None Cached data in Accelerator - will be written to drive data in accelerator memory is lost (error 1794 also displays) None battery charge is below 75% None None None None None Data in accelerator memory does not correspond to array - power was interrupted Accelerator is defective or has been removed Hard Parity error while reading data from posted writes memory Hard Parity error while writing data to posted writes memory Volume failed due to loss of data in postedwrites memory E

7 Error Codes Diagnostic Error Codes Processor Test The 100 series of Diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacement of system boards or processor assemblies (either processor boards or system boards that include the processor) CPU test failed Bit CPU test failed Multiplication test failed Numeric coprocessor initial status word incorrect Numeric coprocessor initial control word incorrect Numeric coprocessor tag word not all ones Numeric coprocessor tag word not all zeros Numeric coprocessor exchange command failed Numeric coprocessor masked exception incorrectly handled Numeric coprocessor unmasked exception incorrectly handled Numeric coprocessor wrong mask bit set in Status register Numeric coprocessor unable to store real number Numeric coprocessor real number calculation test failed Numeric coprocessor speed test failed Numeric coprocessor pattern test failed Numeric coprocessor is inoperative or socket is unoccupied Weitek coprocessor not responding Weitek coprocessor failed register transfer test Weitek coprocessor failed arithmetic operations test Weitek coprocessor failed data conversion test E 7

8 Servicing Compaq Server Products Diagnostic Error Codes - Memory Test The 200 series of Diagnostic error codes identify failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly Real Memory Size Changed Extended Memory Size Changed Invalid Memory Configuration Extended Memory Size Changed CLIM Memory Size Changed Memory Machine ID test failed Memory system ROM checksum failed Failed RAM/ROM map test Failed RAM/ROM protect test Memory Read/Write test failed Error while saving block under test in read/write Error while restoring block under test in read/write Memory address failed Error while saving block under test in address test Error while restoring block under test in address test A20 address test failed Page hit address test failed Walking I/O Test failed Error while saving block under test in Walking I/O test Error while restoring block under test in walking I/O test 206-xx Increment pattern test failed Memory increment pattern test Error while saving memory in increment pattern test Error while restoring memory in increment pattern test Memory random pattern test Error while saving memory in random memory pattern test Error while restoring memory in random memory pattern test E

9 Error Codes Diagnostic Error Codes - Keyboard Test The 300 series of Diagnostic error codes identify failures with keyboard and system board functions. Corrective action may require replacement of the keyboard or the system board assembly Keyboard short test, 8042 self-test failed Keyboard short test, interface test failed Keyboard short test, echo test failed Keyboard short test, keyboard reset failed Keyboard short test, keyboard reset failed Keyboard long test, failed Keyboard LED test, 8042 self-test failed Keyboard LED test, reset test failed Keyboard LED test, reset failed Keyboard LED test, LED command test failed Keyboard LED test, LED command test failed Keyboard LED test, LED command test failed Keyboard LED test, LED command test failed Keyboard LED test, command byte restore test failed Keyboard LED test, LEDs failed to light Keyboard repeat key test failed Unable to enter mode Incorrect scan code from keyboard No Make code observed Cannot disable repeat key feature Unable to return to normal mode E 9

10 Servicing Compaq Server Products Diagnostic Error Codes Parallel Printer Test The 400 series of Diagnostic error codes identify failures with parallel printer interface card or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly Printer failed or not connected Printer Data register failed Printer control register failed Printer Data register and Control register failed Printer loopback test failed Printer loopback test and Data register failed Printer loopback test and Control register failed Loopback test, Data register, and Control register failed Printer interrupt test failed Printer interrupt test and Data register failed Printer interrupt test and Control register failed Printer interrupt, Data register, and Control register failed Printer interrupt test and loopback test failed Interrupt test, loopback test, and Data register failed Interrupt test, loopback test, and Control register failed Interrupt test, loopback test, Data/Control registers failed Unexpected interrupt received Printer pattern test failed Printer failed or not connected E

11 Error Codes Diagnostic Error Codes - Video Display Unit Test The 500 series of Diagnostic error codes identify failures with video or system board functions. Corrective action may require replacement of the video board or the system board assembly Video controller test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed 802-xx Video memory test failed 824-xx Monochrome video text mode test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Lightpen Text mode test failed, no response Lightpen Text mode test failed, invalid response Lightpen Medium Resolution test failed, no response Lightpen Medium Resolution test failed, invalid response ECG memory test failed ECG shadow RAM test failed ECG ROM checksum test failed ECG attribute test failed ECG 640 x 200 Graphics mode failed ECG 640 x color set test failed E 11

12 Servicing Compaq Server Products ECG 640 x color set test failed ECG monochrome Text mode test failed ECG monochrome Graphics mode test failed x 480 Graphics test failure x 200 Graphics (256-color mode) test failure Advanced VGA controller test failed column Advanced VGA test failed Advanced VGA 256-color test failed Advanced VGA Bit BLT Test Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test Failed AGC controller test Failed AGC memory test, AGC board Failed AGC memory test, expansion board Failed AGC memory test, dual-port memory Failed AGC memory test, program memory Failed AGC 640 x 480 Graphics test, 16-color Failed AGC 640 x 480 Graphics test, 256-color Failed AGC 1024 x 768 Graphics test, 16-color Failed AGC 1024 x 768 Graphics test, 256-color 5240-xx Failed shared memory arbitration test E

13 Error Codes Diagnostic Error Codes - Diskette Drive Test The 600 series of Diagnostic error codes identify failures with diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette, the diskette drive, or the system board assembly. 600-xx Diskette drive ID test Failed to reset controller Failed to get drive type 601-xx Diskette drive format Failed to reset controller Failed to format a track Failed to set drive type in ID media 602-xx Diskette read test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading 603-xx Diskette drive read/write compare test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading Fatal error while writing Failed compare of read/write buffers 604-xx Diskette drive random seek test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading 605-xx Diskette drive media test Failed to get drive type Failed to read diskette media Failed to verify diskette media 606-xx Diskette drive speed test Failed to read media in speed test Failed speed limits 607-xx Diskette wrap test Failed sector wrap test E 13

14 Servicing Compaq Server Products 608-xx Diskette drive write-protect test Failed write-protect test 609-xx Diskette drive reset controller test Failed to reset controller 610-xx Diskette drive change line test Failed to get change line status Failed to clear change line status Pin 34 not cut on 360-Kbyte diskette drive Diskette type error 6xx-01 Exceeded maximum soft error limit 6xx-02 Exceeded maximum hard error limit 6xx-03 Previously exceeded maximum soft error limit 6xx-04 Previously exceeded maximum hard error limit 6xx-05 Failed to reset controller 6xx-06 Fatal error while reading 6xx-07 Fatal error while writing 6xx-08 Failed compare of read/write buffers 6xx-09 Failed to format a track 6xx-10 Failed sector wrap test 6xx-20 Failed to get drive type 6xx-22 Failed to clear change line status 6xx-23 Failed to set drive type in ID media 6xx-24 Failed to read diskette media 6xx-25 Failed to verify diskette media 6xx-26 Failed to read media in speed test 6xx-27 Failed speed limits 6xx-28 Failed write-protect test Diskette drive speed not within limits Drive/media ID error - rerun SETUP E

15 Error Codes Diagnostic Error Codes - Serial Port Test The 1100 series of Diagnostic error codes identify failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly Serial port test, UART DLAB bit failure Serial port test, line input or UART failure Serial port test, address line fault Serial port test, data line fault Serial port test, UART control signal failure Serial port test, UART THRE bit failure Serial port test, UART DATA READY bit failure Serial port test, UART TX/RX buffer failure Serial port test, INTERRUPT circuit failure Serial port test, COM1 set to invalid interrupt Serial port test, COM2 set to invalid interrupt Serial port test, DRIVER/RECEIVER control signal failure Serial port test, UART control signal interrupt failure Serial port test, DRIVER/RECEIVER data failure Clock register initialization failure Clock register rollover failure Clock reset failure Input line or clock failure Address line fault Data line fault 1150-xx Communication port setup error (run SETUP) E 15

16 Servicing Compaq Server Products Diagnostic Error Codes - Modem Communications Test The 1200 series of Diagnostic error codes identify failures with the modem. Corrective action may require replacement of the modem xx Modem internal loopback test UART DLAB bit failure Line input or UART failure Address line fault Data line fault UART control signal failure UART THRE bit failure UART DATA READY bit failure UART TX/RX buffer failure Interrupt circuit failure COM1 set to invalid interrupt COM2 set to invalid interrupt DRIVER/RECEIVER control signal failure UART control signal interrupt failure DRIVER/RECEIVER data failure Modem detection failure Modem ROM, checksum failure Tone detection failure 1202-xx Modem internal test Modem time-out waiting for SYNC (local loopback mode) Modem time-out waiting for response (local loopback mode) Modem exceeded data block retry limit (local loopback mode) Time-out waiting for SYNC (analog loopback originate mode) Time-out waiting for modem response (analog loopback originate mode) Exceeded data block retry limit (analog loopback originate mode) Time-out waiting for SYNC (analog loopback answer mode) Time-out waiting for modem response (analog loopback answer mode) Exceeded data block retry limit (analog loopback answer mode) 1203-xx Modem external termination test Modem external TIP/RING failure Modem external DATA TIP/RING failure Modem line termination failure 1204-xx Modem auto originate test Modem time-out waiting for SYNC Modem time-out waiting for response Modem exceeded data block retry limit RCV exceeded carrier lost limit XMIT exceeded carrier lost limit Time-out waiting for dial tone Dial number string too long E

17 Error Codes Modem time-out waiting for remote response Modem exceeded maximum redial limit Line quality prevented remote response Modem time-out waiting for remote connection 1205-xx Modem auto answer test Modem time-out waiting for SYNC Modem time-out waiting for response Modem exceeded data block retry limit RCV exceeded carrier lost limit XMIT exceeded carrier lost limit Time-out waiting for dial tone Dial number string too long Modem time-out waiting for remote response Modem exceeded maximum redial limit Line quality prevented remote response Modem time-out waiting for remote connection 1206-xx Dial multi-frequency control test Tone detection failure 1210-xx Modem direct connect failure Modem time-out waiting for SYNC Modem time-out waiting for response Modem exceeded data block retry limit RCV exceeded carrier lost limit XMIT exceeded carrier lost limit Time-out waiting for dial tone Dial number string too long Modem time-out waiting for remote response Modem exceeded maximum redial limit Line quality prevented remote response Modem time-out waiting for remote connection E 17

18 Servicing Compaq Server Products Diagnostic Error Codes - Fixed Disk Drive Test The 1700 series of Diagnostic error codes identify failures with fixed disk drives, fixed disk drive controller boards, fixed disk drive cabling, and system board functions. Corrective action may require replacement of the fixed disk drive cables, fixed disk drive controller, fixed disk, or system board assembly. If your system uses a drive array controller, see the section for Drive Array Advanced Diagnostics (DAAD) xx Hard drive ID test Failed to reset controller Failed to format a track Failed to ID hard (drive not ready) Failed to recalibrate drive Failed to get drive parameters from ROM Invalid drive parameters found in ROM Failed to initialize drive parameter Failed to read drive size from controller Failed translate mode Failed non-translate mode 1701-xx Hard drive format Failed to reset controller Failed to format a cylinder Failed to recalibrate drive Failed to write sector buffer Failed to read sector buffer Failed to initialize drive parameter 1702-xx Hard drive read test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading Failed cylinder Exceeded maximum bad sectors per track Failed to read long Failed translate mode Failed non-translate mode Bad track limit exceeded Previously exceeded bad track limit 1703-xx Hard drive read/write compare test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit E

19 Error Codes Failed to reset controller Fatal error while reading Fatal error while writing Failed compare of read/write buffers Cylinder 0 error Cylinder 1 error Failed soft error rate Exceeded maximum bad sectors per track Failed to write long Failed to read long Failed translate mode Failed non-translate mode Bad track limit exceeded Previously exceeded bad track limit 1704-xx Hard drive random seek test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading Cylinder 0 error Cylinder 1 error Failed translate mode Failed non-translate mode Bad track limit exceeded Previously exceeded bad track limit 1705-xx Hard drive controller test Failed to reset controller Failed controller diagnostics Failed controller RAM diagnostics Failed controller to drive diagnostics 1706-xx Hard drive ready test Drive not ready 1707-xx Hard drive recalibrate test Failed to recalibrate drive 1708-xx Hard drive format bad track test Exceeded maximum hard error limit Failed to reset controller Format bad track failed Recalibrate drive failed Failed to write sector buffer Failed to read sector buffer 1709-xx Hard drive reset controller test Failed to reset controller E 19

20 Servicing Compaq Server Products 1710-xx Hard drive park head test Failed to get drive parameters from ROM Failed to park heads 1714-xx Hard drive file write test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading Fatal error while writing Failed compare of read/write buffers Failed diskette sector wrap during read Failed to move disk table to RAM Failed to read disk media in file write test Failed file I/O write test Failed file I/O read test Failed file I/O compare test Failed cylinder Exceeded maximum bad sectors per track Failed translate mode Failed non-translate mode Bad track limit exceeded Previously exceeded bad track limit 1715-xx Hard drive head select test Failed to get drive parameters from ROM Failed drive head register test Failed digital input register test 1716-xx Hard drive conditional format test Exceeded maximum soft error limit Exceeded maximum hard error limit Failed to reset controller Fatal error while reading Fatal error while writing Failed compare of read/write buffers Cylinder 0 error Failed to recalibrate drive Cylinder 1 error Failed to write sector buffer Failed to read sector buffer Failed to compare sector buffer Exceeded maximum bad sectors per track Failed to initialize drive Failed translate mode Failed non-translate mode E

21 Error Codes Bad track limit exceeded Previously exceeded bad track limit 1717-xx Hard drive ECC test Exceeded maximum soft error limit Exceeded maximum hard error limit Previously exceeded maximum soft error limit Previously exceeded maximum hard error limit Failed to reset controller Fatal error while reading Fatal error while writing Failed compare of read/write buffers Cylinder 0 failed Cylinder 1 failed Failed uncorrectable error Failed correctable error Exceeded maximum bad sectors per track Failed to write long Failed to read long Failed translate mode Failed non-translate mode Previously exceeded bad track limit 1719-xx Hard drive power mode test failed Invalid hard disk drive type 17xx-01 Exceeded maximum soft error limit 17xx-02 Exceeded maximum hard error limit 17xx-03 Previously exceeded maximum soft error limit 17xx-04 Previously exceeded maximum hard error limit 17xx-05 Failed to reset controller 17xx-06 Fatal error while reading 17xx-07 Fatal error while writing 17xx-08 Failed compare of read/write buffers 17xx-09 Failed to format a track 17xx-10 Failed sector wrap test 17xx-19 Controller failed to de-allocate bad sectors 17xx-40 Failed cylinder 0 17xx-41 Drive not ready 17xx-42 Recalibrate failed 17xx-43 Failed to format a bad track 17xx-44 Failed controller diagnostics 17xx-45 Failed to get drive parameters from ROM 17xx-46 Invalid drive parameters found in ROM 17xx-47 Failed to park heads 17xx-48 Failed to move hard drive table to RAM 17xx-49 Failed to read media in file write test 17xx-50 Failed file I/O write test E 21

22 Servicing Compaq Server Products 17xx-51 Failed file I/O read test 17xx-52 Failed file I/O compare test 17xx-53 Failed drive/head register test 17xx-54 Failed digital input register test 17xx-55 Failed cylinder 1 17xx-56 Hard drive controller RAM diagnostics failed 17xx-57 Hard drive controller to drive test failed 17xx-58 Failed to write sector buffer 17xx-59 Failed to read sector buffer 17xx-60 Failed uncorrectable ECC error 17xx-62 Failed correctable ECC error 17xx-63 Failed soft error rate 17xx-65 Exceeded maximum bad sectors per track 17xx-66 Failed initial drive parameter 17xx-67 Failed to write long 17xx-68 Failed to read long 17xx-69 Failed to read drive size from controller 17xx-70 Failed translate mode 17xx-71 Failed non-translate mode 17xx-72 Bad track limit exceeded 17xx-73 Previously exceeded bad track limit E

23 Error Codes Diagnostic Error Codes SCSI/IDE CD-ROM Drive Test The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drive, adapter board, or system board assembly. Corrective action may require replacement of the CD-ROM cabling, CD-ROM drive, adapter board, or system board assembly xx 1803-xx 1805-xx 1806-xx 1808-xx 1823-xx CD-ROM ID failed CD-ROM power failed CD-ROM read failed CD-ROM SA/Media failed CD-ROM Controller failed CD-ROM random read failed E 23

24 Servicing Compaq Server Products Diagnostic Error Codes SCSI Tape Drive Test The 6700 series of Diagnostic error codes identifies failures with tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly. Corrective action may require replacement of the tape cartridge, tape drive, media changer, tape drive cabling, adapter board, or system board assembly xx Tape ID failed Hard drive not installed Cartridge not installed Cannot identify hard drive Hard drive incompatible with controller Hard drive not installed in correct position 1901-xx Tape Servo Write Drive not installed Cartridge not installed Tape motion error Drive busy error Track seek error Tape write-protected error Tape already Servo written Unable to Servo write Drive recalibration error Servo pulses on second time, but not first Never got to EOT after Servo check Unable to erase cartridge Drive not compatible with controller Power lost during test, replace cartridge or bulk erase it 1902-xx Tape format Drive not installed Cartridge not installed Tape motion error Drive busy error Track seek error Tape write-protected error Unable to format Format mode error Drive recalibration error Tape not Servo written Tape not formatted Got Servo pulses second time, but not first Never got to EOT after Servo check Drive not compatible with controller Format gap error E

25 Error Codes 1903-xx Tape drive sensor test Drive not installed Change line unset Drive not compatible with controller 1904-xx Tape BOT/EOT test Drive not installed Cartridge not installed Tape motion error Drive busy error Track seek error Sensor error flag Drive not compatible with controller Exception bit not set Unexpected drive status Device fault Illegal command No data detected Power-on reset occurred 1905-xx Tape read test Drive not installed Cartridge not installed Tape motion error Drive busy error Track seek error Drive time-out error Block locate (block ID) error Soft error limit exceeded Hard error limit exceeded Write error (probable ID error) Drive not compatible with controller Exception bit not set Unexpected drive status Device fault Illegal command No data detected Power-on reset occurred 1906-xx Tape read/write compare test failed Drive not installed Cartridge not installed Tape motion error Drive busy error Track seek error Tape write-protected error E 25

26 Servicing Compaq Server Products Drive time-out error Block locate (block ID) error Soft error limit exceeded Hard error limit exceeded Write error (probable ID error) NEC fatal error Drive not compatible with controller Exception bit not set Unexpected drive status Device fault Illegal command No data detected Power-on reset occurred 1907-xx Tape write-protect test Failed write-protected test Exception bit not set Unexpected drive status Device fault Illegal command No data detected Power-on reset occurred 19xx-01 Drive not installed 19xx-02 Cartridge not installed 19xx-03 Tape motion error 19xx-04 Drive busy error 19xx-05 Track seek error 19xx-06 Tape write-protected error 19xx-07 Tape already Servo written 19xx-08 Unable to Servo write 19xx-09 Unable to format 19xx-10 Format mode error 19xx-11 Drive recalibration error 19xx-12 Tape not Servo written 19xx-13 Tape not formatted 19xx-14 Drive time-out error 19xx-15 Sensor error flag 19xx-16 Block locate (block ID) error 19xx-17 Soft error limit exceeded 19xx-18 Hard error limit exceeded 19xx-19 Write error (probable ID error) 19xx-20 NEC fatal error 19xx-21 Got Servo pulses second time, but not first 19xx-22 Never got to End of Tape (EOT) after Servo check E

27 Error Codes 19xx-23 Change line unset 19xx-24 Write-protect error 19xx-25 Unable to erase cartridge 19xx-26 Cannot identify drive 19xx-27 Drive not compatible with controller 19xx-28 Format gap error 19xx-36 Failed to set FLEX format mode 19xx-37 Failed to reset FLEX format mode 19xx-38 Data mismatched on directory track 19xx-39 Data mismatched on track 0 19xx-40 Failed self-test 19xx-91 Power lost during test E 27

28 Servicing Compaq Server Products Diagnostic Error Codes - Network Interface Controller The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers. Corrective action may require replacement of the 32-bit DualSpeed NetFlex-2/Token Ring Controller xx 6001-xx 6014-xx 6016-xx 6028-xx 6029-xx 6054-xx 6056-xx 6068-xx 6069-xx 6089-xx Pointing device interface Network Card setup failed Ethernet Configuration test failed Ethernet reset test failed Ethernet Internal loopback test failed Ethernet external loopback test failed Token Ring configuration test failed Token Ring reset test failed Token Ring internal loopback test failed Token Ring external loopback test failed Token Ring open E

29 Error Codes Diagnostic Error Codes - Server/R Board The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board. Corrective action may require replacement of the Server Manager/R board, the Integrated 2400-baud modem, voice ROM, or battery on the Server Manager/R board Processor (80186 timer) Processor (80186 registers) Processor (Watch Dog Timer) Processor (8570 RAM) Processor (8570 RTC) Memory Memory write/read Memory address Memory refresh alert Memory increment Memory random data Memory disturb address Memory HBM HBM IO HBM BMIC HBM Video ser_int ser_int ser_ext ser_ext ser_ext_int ser_ext_int mdm_int mdm_int mdm_ext mdm_ext mdm_ext_int mdm_ext_int mdm\c\analog Voice/DTMF Internal loopback Voice/DTMF Internal loopback Host ADC Measurements Battery E 29

30 Servicing Compaq Server Products Diagnostic Error Codes - Pointing Device Interface Test The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so forth) or the system board assembly. Corrective action may require replacement of the pointing device or the system board assembly xx Pointing device interface test failed E

31 Error Codes Critical Health Log Error Codes SCSI Device Names SCSI Test Names 65xx-xx Hard Drive xx00-xx ID 66xx-xx CD-ROM Drive xx05-xx Read 67xx-xx Tape Drive xx06-xx SA/Media xx23-xx Random Read xx28-xx Media Load/Unload Description Description xxxx-02 Drive not installed xxxx-32 Controller/drive not connected xxxx-03 Media not installed xxxx-33 Illegal controller command xxxx-05 Seek failure xxxx-34 Invalid SCSI bus phase xxxx-06 Drive timed out xxxx-35 Invalid SCSI bus phase xxxx-07 Drive busy xxxx-36 Invalid SCSI bus phase xxxx-08 Drive already reserved xxxx-39 Error status from drive xxxx-09 Reserved xxxx-40 Drive timed out xxxx-10 Reserved xxxx-41 SCSI bus stayed busy xxxx-11 Media soft error xxxx-42 ACK/REQ lines bad xxxx-12 Drive not ready xxxx-43 ACK did not de-assert xxxx-13 Media error xxxx-44 Parity error xxxx-14 Drive hardware error xxxx-50 Data pins bad xxxx-15 Illegal drive command xxxx-51 Data line 7 bad xxxx-16 Media was changed xxxx-52 MSG, C/D, or I/O lines bad xxxx-17 Tape write protected xxxx-53 BSY never went busy xxxx-18 No data detected xxxx-54 BSY stayed busy xxxx-21 Drive command aborted xxxx-60 Controller CONFIG-1 register fault 65xx-24 Media hard error xxxx-61 Controller CONFIG-2 register fault 66xx-24 Media hard error xxxx-65 Media not unloaded 67xx-24 Media hard error xxxx-90 Fan failure xxxx-25 Reserved xxxx-91 Over temperature condition xxxx-30 Controller timed out xxxx-92 Side panel not installed xxxx-31 Unrecoverable error xxxx-99 Autoloader tape not loaded properly E 31

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