HP StorageWorks. Tape Blade. User Guide

Transcription

1 HP StorageWorks Tape Blade User Guide Part Number: Fourth edition: September 2010

2 Legal and notice information Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Linear Tape-Open LTO, the LTO Logo, Ultrium and the Ultrium Logo are registered trademarks of HP, IBM and Quantum in the US and other countries. Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation. UNIX is a registered trademark of The Open Group.

3 Contents About this guide... 9 Intended audience... 9 Related documentation... 9 Document conventions and symbols... 9 HP technical support Product warranties Subscription service HP websites Documentation feedback Before you start Supported Tape Blades Installation guidelines Partner server blade Onboard Administrator Your HP StorageWorks Tape Blade Using the HP StorageWorks Tape CD-ROM Drivers and backup software Install drivers SAS controller driver HP Ultrium Tape driver Installing on Windows Installing on UNIX Installing on IA Upgrade backup software Enabling encryption Installing an HP StorageWorks Tape Blade Before you start Installation with a half-height partner server blade Installation with a full-height partner server blade Powering the Tape Blade on and off Power up Power down Verify installation Understanding LEDs Tape Blade Chassis LEDs Troubleshooting with Tape Blade LEDs Tape Drive LEDs Tape Blade 3

4 Troubleshooting with Tape Drive LEDs Encryption LED, HP StorageWorks SB3000c Tape Blades only Loading and unloading cartridges and removing Tape Blade Inserting cartridges Removing cartridges Removing the Tape Blade Use the correct media Cartridges Data cartridges Cleaning cartridges HP Ultrium WORM data cartridges HP StorageWorks SB3000c Tape Blades and partitioning HP StorageWorks SB3000c and SB1760c Tape Blades and encryption When should I use encryption? How do I enable encryption? When will I be asked to enter the key? What happens if I don't remember the key? Does encryption affect tape drive performance? Does the tape drive encrypt media in an earlier Ultrium format? Where can I get more information? Cleaning the tape drive Write protecting cartridges Handling cartridges Operating and storage environment Using HP OBDR Compatibility What does HP OBDR do? Remote disaster recovery (ProLiant servers only) Testing for compatibility Running HP OBDR Troubleshooting When the Tape Blade does not power up Management and Diagnostic tools Onboard Administrator HP TapeAssure HP Library & Tape Tools Troubleshooting with Library & Tape Tools Problems with cartridges The cartridge is jammed Emergency reset The drive will not accept the cartridge (or ejects it immediately) Encryption troubleshooting Replacing a Tape Blade chassis or tape drive Before you replace a part Replacing the tape drive Remove the tape drive Install the new tape drive

5 Replacing the Tape Blade chassis Remove the Tape Blade Remove the coupler plate, full-height partner servers in a c7000 enclosure only Remove the tape drive Install the replacement chassis Returning the faulty part Index Tape Blade 5

6 Figures Front view of HP StorageWorks SB3000c Tape Blade Example Device Manager Half-height device bay numbering in a c7000 enclosure Half-height device bay numbering in a c3000 enclosure Paired locations in a c7000 enclosure with a half-height partner server blade Paired locations in a c3000 enclosure with a half-height partner server blade Removing the blank Removing the connector cover Installing the Tape Blade, partnered with a half-height server blade Paired locations in a c7000 enclosure with a full-height partner server blade Paired locations in a c3000 enclosure with a full-height partner server blade Removing the blank Installing the coupler plate Removing the connector cover Installing the Tape Blade, partnered with a full-height server blade System health LED Tape Blade chassis LEDs Tape drive LEDs in the HP StorageWorks SB3000c Tape Blade Tape drive LEDs in all other HP StorageWorks Tape Blades Inserting a cartridge Ejecting a cartridge Removing the Tape Blade Write protecting a cartridge Inserting cartridge for OBDR Keeping eject button pressed down, power on in OBDR mode Releasing the tape drive Disconnecting the SAS with power cable on the SB3000c Tape Blade Disconnecting the power and SAS cables on all other Tape Blades Removing the clip-on mounting rails on a faulty tape drive Replacing the clip-on mounting rails on a new tape drive Reconnecting the SAS with power cable to the tape drive in an SB3000c Tape Blade Reconnecting the power and SAS cables to the tape drive in all other Tape Blades

7 33 Installing the tape drive Removing the Tape Blade Disconnecting the coupler plate Releasing the tape drive Disconnecting the power and SAS cables, SB3000c Tape Blades Disconnecting the power and SAS cables, all other Tape Blades Removing the Tape Blade cover Removing the connector cover Reconnecting the power and SAS cables to the tape drive in an SB3000c Tape Blade Reconnecting the power and SAS cables to the tape drive in all other Tape Blades Installing the tape drive Cabling in the replacement chassis Replacing the Tape Blade cover Installing the coupler plate Installing the replacement chassis Tape Blade 7

8 Tables Document conventions... 9 Clean, Tape, Drive and Ready LED sequences Encryption LED, HP StorageWorks SB3000c Tape Blades only Data cartridge compatibility Cleaning cartridge compatibility Troubleshooting Tape Blade operation

9 About this guide This guide provides information about: Installing the HP StorageWorks Tape Blade Using the HP StorageWorks Tape Blade Troubleshooting the HP StorageWorks Tape Blade Intended audience This guide is intended for users who install, operate and maintain the HP StorageWorks Tape Blade. Related documentation The following documents provide related information: Start here' poster for an overview of the installation information in this guide (available in English, French, German and Japanese) You can find this document from the Manuals page of the HP Business Support Center website: In the Storage section, click Tape Storage and Media and then select your product. Document conventions and symbols Table 1 Document conventions Convention Blue text: Table 1 Blue, underlined text: Bold text Italic text Element Cross-reference links and addresses website addresses Keys that are pressed Text typed into a GUI element, such as a box GUI elements that are clicked or selected, such as menu and list items, buttons, tabs, and check boxes Text emphasis Monospace text File and directory names System output Code Commands, their arguments, and argument values Tape Blade 9

10 Convention Monospace, italic text Element Code variables Command variables Monospace, bold text Emphasized monospace text CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: Before contacting HP, collect the following information: Product model names and numbers Technical support registration number (if applicable) Product serial numbers Error messages Operating system type and revision level Detailed questions Product warranties For information about HP StorageWorks product warranties, see the warranty information website: Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: After registering, you will receive notification of product enhancements, new driver versions, firmware updates, and other product resources. 10 About this guide

11 After signing up, you can quickly locate your products by selecting Business support and then Storage under Product Category. HP websites For additional information, see the following HP websites: Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocs.feedback@hp.com. All submissions become the property of HP. Tape Blade 11

12 12 About this guide

13 1 Before you start In this chapter: Supported Tape Blades on page 13 Installation guidelines on page 13 Onboard Administrator on page 14 Your HP StorageWorks Tape Blade on page 14 Using the HP StorageWorks Tape CD-ROM on page 15 Supported Tape Blades This guide describes how to install and operate the following Tape Blades: the HP StorageWorks SB3000c Tape Blade, which is an Ultrium 3000 tape drive within a Tape Blade assembly the HP StorageWorks SB1760c Tape Blade, which is an Ultrium 1760 tape drive within a Tape Blade assembly the HP StorageWorks SB920c Tape Blade, which is an Ultrium 920 tape drive within a Tape Blade assembly. the HP StorageWorks Ultrium 448c Tape Blade, which is an Ultrium 448 tape drive within a Tape Blade assembly These Tape Blade assemblies may only be installed in an HP BladeSystem c-class enclosure, which must be running the correct firmware for it to support the Tape Blade. Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware. For the most up-to-date information about supported operating systems and configurations, refer to Before performing any procedures specific to the HP StorageWorks Tape Blade, install and configure an HP BladeSystem c-class enclosure. The most current documentation for HP BladeSystem components is available at the HP BladeSystem website ( Documentation is also available in the following locations: Documentation CD that ships with the enclosure HP BladeSystem Technical Resources website ( HP Business Support Center website ( HP Technical Documentation website ( Installation guidelines Observe the following guidelines when installing the HP StorageWorks Ultrium Tape Blade: An HP StorageWorks Tape Blade supports one partner server blade, and a partner server blade supports one HP StorageWorks Tape Blade. Tape Blade 13

14 The server blade and the HP StorageWorks Tape Blade must be adjacent to each other in the HP BladeSystem enclosure. Install the partner server blade first and ensure that it is powered down before installing the HP StorageWorks Tape Blade. Partner server blade The partner server blade may be half-height or full-height. When partnering the Tape Blade with a full-height server blade, an HP PCI Express Mezzanine Pass-Thru Card is required (option kit part number: B21). This must be installed prior to operation with the Tape Blade. When installing the HP StorageWorks Tape Blade with a half-height server blade: the Tape Blade may be installed in the upper or lower bay adjacent to the server blade. See Installation with a half-height partner server blade on page 22. When installing the HP StorageWorks Ultrium Tape Blade with a full-height server blade: In a c7000 enclosure, the Tape Blade must be installed in the lower bay adjacent to the server blade. In a c3000 enclosure, the Tape Blade must be installed immediately above the partner server blade in device bay 8. A half-height server blade can be installed in the empty bay next to the HP StorageWorks Tape Blade, but this server blade cannot be partnered with the HP StorageWorks Tape Blade. Before installing a server blade in the empty bay above the Tape Blade, c7000 enclosures require installation of a coupler plate (supplied with the Tape Blade), and c3000 enclosures require installation of a mini divider (supplied with the enclosure). See Installation with a full-height partner server blade on page 27. Onboard Administrator The blade enclosure must be running the correct firmware for it to support the Tape Blade. Onboard Administrator is used to power the partner server blade on and off, update firmware for the enclosure and configure it to function with the Tape Blade. Onboard Administrator version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all OA versions support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware. Your HP StorageWorks Tape Blade For a detailed product specification, please refer to our website ( documentation). 14 Before you start

15 . 1. Cassette door 2. Tape blade LEDs 3. Tape drive LEDs 4. Cartridge eject button 5 and 6. Mounting rails 7. Release latch Figure 1 Front view of HP StorageWorks SB3000c Tape Blade Using the HP StorageWorks Tape CD-ROM The HP StorageWorks Tape CD-ROM is a central source of information about your Tape Blade with utilities for getting the best performance from your Tape Blade. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation. It helps you to: Install your product, which includes access to drivers, and performance information and tools Learn about your product Register your product Buy media online Troubleshoot with HP Library & Tape Tools. Tape Blade 15

16 16 Before you start

17 2 Drivers and backup software In this chapter: Install drivers on page 17 Upgrade backup software on page 19 Install drivers Two drivers are required: A SAS controller driver for the Tape Blade assembly An HP Ultrium Tape driver for the tape drive IMPORTANT: The SAS controller driver must be installed first. SAS controller driver The SAS controller driver is only available from the HP website and must be installed before the HP Ultrium Tape driver. It can be installed from the link on the HP StorageWorks Tape CD-ROM or directly from the HP Support website, Different tape blade models may require different controller drivers. To identify the correct SAS controller for your product: You can identify the tape blade s SAS controller from the POST message (slot x <controller_name>) or from Windows Device Manager. The Tape Blade appears under the Storage Controller section of Device Manager. In the following example, the Tape Blade has a Smart Array P212 controller. Tape Blade 17

18 . Figure 2 Example Device Manager To download drivers: Drivers may be downloaded from the web at the following location: 1. Select Support & Drivers and select Download drivers and software (and firmware) in Step Enter the controller name, for example SmartArray P212 controller in Step 2 and click Go. 3. The Search results are displayed. (There are two items for the P212 controller. The Tape Blade uses the P212/Zero Memory Controller.) 4. Select your operating system and then select the Storage Controller Driver for download. HP Ultrium Tape driver Please refer to for the latest information about supported operating systems. NOTE: Certain backup applications require you to use their own Tape driver instead of the HP Ultrium Tape driver. Installing on Windows The CD-ROM contains a Tape driver install package for supported Microsoft Windows operating systems. If you prefer to use Windows Device Manager to install the tape drivers manually, you will find them in the drivers directory on the CD-ROM. Updates to the drivers will be provided on the HP StorageWorks BladeSystem website ( h18004.www1.hp.com/products/blades/components/c-class-storageworks.html) or on the HP Support website ( 18 Drivers and backup software

19 Installing on UNIX The recommended backup applications use the operating system's standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system. Installing on IA64 If you are installing on an IA64 system, such as an HP Integrity server, check h18004.www1.hp.com/products/blades/components/c-class-storageworks.html for the latest information on the availability of backup application upgrades and drivers. Upgrade backup software It is important to check c-class-storageworks.html for software compatibility and install any recommended upgrades. For optimum performance it is important to use a backup application that is appropriate for your system's configuration. HP, Symantec, Legato, Yosemite and Computer Associates all provide suitable products. Further details about these and other products that may be appropriate can be found on the HP connectivity website. 1. Go to and select Tape Blades. 2. Select your model of Tape Blade and select Support -> Compatibility & Tools. 3. Click on the Tape Blade tab and select your combination of operating system and tape drive model in the table. A list of supported backup applications is displayed. This will also tell you whether your configuration is compatible with HP One-Button Disaster Recovery, HP OBDR. (All HP StorageWorks tape drives and Tape Blades support HP OBDR. However, you can only use this feature if your system configuration and backup application also support it. See Compatibility on page 55.) 4. Make sure you have a backup application that supports HP StorageWorks Ultrium tape drives and download any upgrades or patches, if required. Enabling encryption The HP StorageWorks SB3000c and SB1760c Tape Blade includes hardware capable of performing data encryption while writing and data decryption while reading, both at full speed. This is only possible with Ultrium 3.0 TB or 1.6 TB media. See also HP StorageWorks SB3000c and SB1760c Tape Blades and encryption on page 49. If you wish to make use of the encryption capability, you must enable this feature via the backup software application. Refer to c-class-storageworks.html to find out which applications support this advanced data protection capability. Tape Blade 19

20 20 Drivers and backup software

21 3 Installing an HP StorageWorks Tape Blade In this chapter: Before you start on page 21 Installation with a half-height partner server blade on page 22 Installation with a full-height partner server blade on page 27 Powering the Tape Blade on and off on page 33 Before you start These installation instructions assume you have already: 1. Installed and configured an HP BladeSystem c-class enclosure. It must be running the correct firmware for it to support the Tape Blade. Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware. 2. Installed the partner server blade. It must be powered off before you install the Tape Blade. We recommend that you use the Shutdown command on the partner server blade to do this. 3. Installed any device bay dividers as recommended in the documentation provided with the c-class enclosure. NOTE: The most current documentation for HP BladeSystem components is available at the HP website ( You need one half-height device bay in which to install the HP StorageWorks Ultrium Tape Blade. The Tape Blade may be used with a half-height or a full-height server blade and must be installed next to the partner server blade. Tape Blade 21

22 .. Figure 3 Half-height device bay numbering in a c7000 enclosure NOTE: In c3000 enclosures devices are seated horizontally but the same installation rules apply. The Tape Blade resides in the adjacent device bay below or above the partner server blade. Slot combinations are 1&2, 3&4, 5&6, 7&8. Figure 4 Half-height device bay numbering in a c3000 enclosure Installation with a half-height partner server blade If you are installing with a full-height partner server blade, refer to Installation with a full-height partner server blade on page 27. NOTE: The partner server blade and any device bay dividers must be installed and powered down before you install the Tape Blade. See the documentation that ships with the server blade. 22 Installing an HP StorageWorks Tape Blade

23 CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all device bays are populated with either a component or a blank. Tape Blade 23

24 1. Identify the partner server blade to be installed with the HP StorageWorks Tape Blade. The two blades always occupy a pair of device bays. c7000 enclosures: Slot combinations are: 1 & 2, 3 & 4, 5 & 6, 7 & 8, 9 & 10, 11 & 12, 13 & 14, 15 & 16. Partner server blade in bay: HP Tape Blade in bay: odd-numbered bay even-numbered bay to the right even-numbered bay odd-numbered bay to the left Figure 5 Paired locations in a c7000 enclosure with a half-height partner server blade. c3000 enclosures: Slot combinations are: 1 & 2, 3 & 4, 5 & 6, 7 & 8. Partner server blade in bay: HP Tape Blade in bay: Installing an HP StorageWorks Tape Blade

25 . Figure 6 Paired locations in a c3000 enclosure with a half-height partner server blade. 2. Use the Shutdown command on the partner server blade to power down the partner server blade. 3. Remove the blank from the device bay. Squeeze in the release tabs (1) and pull the blank away from the assembly (2), as illustrated in Figure 7. In the following figure the partner server blade is installed in device bay 2. So, the blank has been removed from device bay 1. Figure 7 Removing the blank Tape Blade 25

26 . 4. Remove the connector cover on the rear of the Tape Blade assembly. Release the back of the cover (1) and pull it away from the Tape Blade (2), as illustrated in Figure 8. Figure 8 Removing the connector cover CAUTION: To prevent damage to the backplane connector, take special care when handling the Tape Blade assembly. If the Tape Blade is installed with a damaged connector, the enclosure backplane may also be damaged. 26 Installing an HP StorageWorks Tape Blade

27 5. Install the Tape Blade, ensuring that it is in the correct orientation: in a c7000 enclosure the latch is at the bottom of the blade assembly, as illustrated; in a horizontal orientation in a c3000 enclosure it is to the right of the Tape Blade. Carefully push the Tape Blade into the device bay (1) and push the latch in (2) to secure the blade in position. CAUTION: Take care as you push the blade into position. Do not press directly on the cassette door, because this may damage it. Figure 9 Installing the Tape Blade, partnered with a half-height server blade. 6. Now go to Powering the Tape Blade on and off on page 33. Installation with a full-height partner server blade If you are installing with a half-height partner server blade, refer to Installation with a half-height partner server blade on page 22. When partnering the Tape Blade with a full-height server blade, an HP PCI Express Mezzanine Pass-Thru Card is required (option kit part number: B21). The Mezzanine Card must be installed in mezzanine 3 connector in the server blade. The exact location of this connector varies according to the model of server blade. Please refer to the schematic on the server blade's panel or the server blade documentation for detailed instructions on installing the Mezzanine Card. NOTE: The partner server blade must be installed and powered down before you install the Tape Blade. The general guidelines provided in this section are correct for the majority of server blades. However, there are a few exceptions that allow different location pairings. Always refer to the documentation that ships with the server blade or the QuickSpecs on for the most up-to-date information. Tape Blade 27

28 CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all device bays are populated with either a component or a blank. 28 Installing an HP StorageWorks Tape Blade

29 1. Identify the partner server blade to be installed with the HP StorageWorks Tape Blade. The two blades always occupy a pair of device bays. c7000 enclosures: The Tape Blade is always located on the lower row of the enclosure (bays 9 to 16). Partner server blade in bays: 1/9 2/10 3/11 4/12 5/13 6/14 7/15 8/16 HP Tape Blade in bay: Figure 10 Paired locations in a c7000 enclosure with a full-height partner server blade. c3000 enclosures:the Tape Blade is always located in bay 8. Partner server blade in bays: HP Tape Blade in bay: 3 and 7 8 Tape Blade 29

30 . Figure 11 Paired locations in a c3000 enclosure with a full-height partner server blade. 2. Use the Shutdown command on the partner server blade to power down the partner server blade. If not already installed, install a HP PCI Express Mezzanine Pass-Thru Card in mezzanine 3 connector in the server blade. See the documentation that ships with the mezzanine card and the server blade documentation for more information. 3. Remove the blank from the device bay. Squeeze in the release tabs (1) and pull the blank away from the assembly (2). Figure 12 Removing the blank 30 Installing an HP StorageWorks Tape Blade

31 . 4. c7000 enclosures only: lnstall the supplied coupler plate. (This allows you to install a separate device in the upper bay above the Tape Blade, if required.) Align the slots, as illustrated, and slide forward to lock into place. Figure 13 Installing the coupler plate NOTE: If you need to return the Tape Blade for service, you must first remove the coupler plate. See Remove the coupler plate on page 72 for further details. NOTE: c3000 enclosures require a mini divider. This is supplied with the enclosure. Refer to the documentation provided with the enclosure for installation instructions. Tape Blade 31

32 . 5. Remove the connector cover on the rear of the Tape Blade assembly. Release the back of the cover (1) and pull the cover away from the Tape Blade (2). Figure 14 Removing the connector cover CAUTION: To prevent damage to the backplane connector, take special care when handling the Tape Blade assembly. If the Tape Blade is installed with a damaged connector, the enclosure backplane may also be damaged. 32 Installing an HP StorageWorks Tape Blade

33 6. Install the Tape Blade, ensuring that it is in the correct orientation: in a c7000 enclosure the latch is at the bottom of the blade assembly, as illustrated; in a horizontal orientation in a c3000 enclosure it is to the right of the Tape Blade. In Installing the tape blade, partnered with a full-height server blade on page 33 the partner server blade is installed in device bay 9. So, the Tape Blade must be installed in device bay 10. Carefully push the Tape Blade into the device bay (1) and push the latch in to secure the blade in position (2). Figure 15 Installing the Tape Blade, partnered with a full-height server blade. 7. Now go to Powering the Tape Blade on and off on page 33. When installing the HP StorageWorks Tape Blade with a full-height server blade, a half-height server blade can be installed in the empty bay next to the Tape Blade. (In a c7000 enclosure this is the bay above the Tape Blade. In a c3000 enclosure this will be bay 4.) This server blade cannot be partnered with the HP StorageWorks Tape Blade. If the bay is left empty, a blank must be fitted to maintain proper airflow for cooling. Powering the Tape Blade on and off Power up 1. Install the Tape Blade, as described in the previous sections. The system health LED (item 1 in Figure 16 on page 34) flashes red while the connection is established. (If it continues to flash red for more than 2 minutes, there is a fault. Make sure that the partner server blade is powered off and re-install the Tape Blade.) 2. When the Tape Blade is recognized, the system health LED (item 1 in Figure 16 on page 34) illuminates solid green. Tape Blade 33

34 . 3. Power up the partner server blade. See the server blade documentation for more information. This powers up the Tape Blade and the tape drive performs its hardware self-test. Figure 16 System health LED Power down Use the Onboard Administrator or the Shutdown command on the partner server blade to power down the partner server blade and Tape Blade. See the server blade and onboard administrator documentation for more information. 34 Installing an HP StorageWorks Tape Blade

35 4 Verify installation Once you have installed the Tape Blade assembly, check that drivers have been installed correctly and you have the correct version of backup software, and verify that the Tape Blade is functioning properly before you store your valuable data. NOTE: Check for the latest information on the availability of backup application upgrades and drivers. 1. Use the Onboard Administrator to power up the partner server blade, see Powering the Tape Blade on and off on page 33. This also powers on the Tape Blade. 2. The system health LED flashes red while the connection is established. When the Tape Blade is recognized, the system health LED (1) illuminates solid green. NOTE: If the System Health LED continues to flash red for more than 2 minutes, there is a fault. Make sure that the partner server blade is powered off and re-install the Tape Blade. 3. The tape drive will run its hardware self-test, which takes about 5 seconds. If self-test passes, the green Ready LED flashes and then shows steady green. If the test fails, the Drive Error and Tape Error LEDs flash, while the Ready and Clean LEDs are off. This continues until the drive is reset. See Tape Drive LEDs on page 38 for more information about front panel lights. Tape Blade 35

36 4. Make sure that the drivers are installed; two are required. SAS controller driver The correct SAS controller driver must be installed first. It is only available from the HP web site. It can be installed from the link on the HP StorageWorks Tape CD-ROM or directly from the HP BladeSystem Technical Resources website, blades/components/c-class-storageworks.html. HP Ultrium Tape driver The CD-ROM contains a Tape driver install package for Microsoft Windows operating systems. If you prefer to use Windows Device Manager to install the tape drivers manually, you will find them in the drivers directory on the CD-ROM or on the HP BladeSystem Technical Resources website, For other operating systems, the recommended backup applications use the operating system's standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system. NOTE: Certain backup applications require you to use their own Tape driver instead of the HP Ultrium Tape driver. 5. Verify that the tape drive installation was successful. HP StorageWorks Library & Tape Tools (L&TT) is the recommended diagnostic and support tool for your HP tape drive. Use it to verify installation and confirm that your tape drive is functioning correctly before you use it for backup. It is available free at tapetools. NOTE: L&TT tests tape drive operation only; use the Onboard Administrator to diagnose the Tape Blade. 6. For all operating systems ensure that you have downloaded any upgrades necessary for your backup application. Check for software compatibility and install any recommended upgrades. 7. Perform a backup and restore test to check that the drive can write data to tape. Use a blank cartridge. Windows Backup or Unix native backup applications can be used to check basic tape drive operation, but they will not support all the advanced features of your tape drive. We recommend that you upgrade your software application before running this test. 36 Verify installation

37 . 5 Understanding LEDs There are two sets of LEDs; one for the Tape Blade chassis and one for the Ultrium tape drive. In this chapter: Tape Blade Chassis LEDs on page 37 Tape Drive LEDs on page 38 Tape Blade Chassis LEDs Figure 17 Tape Blade chassis LEDs 1 UID LED Blue = Identified Off = Not identified 2 3 System health LED Reserved Green = Normal operation Flashing amber = Degraded condition Flashing red = Critical condition Not used Tape Blade 37

38 . Troubleshooting with Tape Blade LEDs The UID LED helps you identify the location of a specific Tape Blade, if several are installed in an enclosure. It can be toggled on and off. The system health LED flashes red whenever the Tape Blade connection is established with the enclosure; either immediately after installation or when the Tape Blade is removed and reinserted. If it continues to flash for more than 2 minutes, there is a fault. Make sure that the partner server was powered down before the Tape Blade was installed. If the fault condition persists, other causes are: c7000 enclosures only: The enclosure firmware is earlier than version (In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade.) For the best reliability, performance and new features update to the most recent version of the firmware. The adjacent blade is not a server blade The Tape Blade is adjacent to a full-height partner server blade but a mezzanine card has not been installed, see Installation with a full-height partner server blade on page 27. See the HP BladeSystem Technical Resources website blades/components/c-class-storageworks.html for more comprehensive troubleshooting information. Tape Drive LEDs HP StorageWorks SB3000c Tape Blade Figure 18 Tape drive LEDs in the HP StorageWorks SB3000c Tape Blade 38 Understanding LEDs

39 . 1 Encryption LED Off: no encryption On: encryption Flashing: Encryption related error 2 Clean LED Off: the drive does not require cleaning Amber: cleaning cartridge in use Flashing: the drive needs cleaning 3 Tape LED Off: no fault has been detected Flashing amber: the cartridge currently in the drive is faulty (damaged or unsupported). Discard the cartridge. 4 Drive LED Off: no fault has been detected Flashing amber: the drive mechanism has detected a hardware error 5 Ready LED Green: the drive is ready for use Off: the drive power is off or there was a failure during self-test Flashing: the drive is busy All other HP StorageWorks Tape Blades Figure 19 Tape drive LEDs in all other HP StorageWorks Tape Blades 1 Clean LED Off: the drive does not require cleaning Amber: cleaning cartridge in use Flashing: the drive needs cleaning Tape Blade 39

40 2 Tape LED Off: no fault has been detected Flashing amber: the cartridge currently in the drive is faulty (damaged or unsupported). Discard the cartridge. 3 Drive LED Off: no fault has been detected Flashing amber: the drive mechanism has detected a hardware error 4 Ready LED Green: the drive is ready for use Off: the drive power is off or there was a failure during self-test Flashing: the drive is busy Troubleshooting with Tape Drive LEDs The meaning of different patterns of tape drive LEDs is as follows. See the HP BladeSystem Technical Resources website c-class-storageworks.html for more comprehensive troubleshooting information. The LED sequences in the following table relate to the Clean, Tape, Drive and Ready LEDs. The HP StorageWorks SB3000c Tape Blade also has an Encryption LED that describes encryption status. This is described separately in Encryption LED on page 41. The meaning of different patterns of LEDs, without encryption enabled, is as follows: Table 2 Clean, Tape, Drive and Ready LED sequences LED Sequence All LEDs OFF. Cause Drive may not have power, may be faulty or may have been power cycled or reset during a firmware upgrade. Action required Check that the Tape Blade is installed correctly. Check the System Health LED is green. Use the Onboard Administrator to check the status of the Tape Blade. If the tape drive LEDs are still off, call for service. Ready and Clean OFF. Drive and Tape FLASH. Ready is ON. Ready FLASHES. Ready sequence FLASHES- ON- FLASHES. Ready FLASHES fast. The drive has failed to execute power-on self test (POST). The drive is ready for operation. The drive is carrying out a normal activity (read, write). The drive is in OBDR mode. The drive is downloading firmware. Power the server blade off and on again. If the error condition reappears, call for service. None. This is normal. None. If the drive is upgrading firmware, do not reset or power cycle it. See Running HP OBDR on page 56 for further details. None. Do not reset or power cycle the drive. Ready is OFF, others are ON. Firmware is being reprogrammed. None. Do not reset or power cycle the drive. 40 Understanding LEDs

41 LED Sequence Clean FLASHES. Cause The drive requires cleaning. Action required Load the Ultrium cleaning cartridge. See Cleaning the tape drive on page 50 for supported cartridges and instructions. If the Clean LED is still flashing when you load a new or known good data cartridge after cleaning, call for service. Ready FLASHES and Clean is ON. Cleaning is in progress. None. The cleaning cartridge will eject on completion. The cleaning cycle can take up to 5 minutes to complete. Tape FLASHES. The tape is ejected immediately and Tape FLASHES, or Drive FLASHES on unloading tape. Drive FLASHES. Drive, Tape and Ready FLASH. Drive and Ready ON with Tape and Clean OFF. Alternates repeatedly. The drive believes the current tape or the tape just ejected is faulty. The tape cartridge memory (CM) may be faulty. The drive mechanism has detected an error. There is a firmware download problem. The drive has a firmware error. Unload the tape cartridge. Make sure that you are using the correct format cartridge; an Ultrium data cartridge or Ultrium universal cleaning cartridge. (See Use the correct media on page 47.) Reload the cartridge. If the Tape LED still flashes or starts flashing during the next backup, load a new or known good cartridge. If the Tape LED is now off, discard the 'suspect' tape cartridge. If it is still on, call for service. Write-protect the cartridge by sliding the switch on the tape cartridge, see Write protecting cartridges on page 51. The tape can be loaded and the data read. Once the data is recovered, the cartridge must be discarded. Load a new cartridge. If the error persists, power cycle or reset the drive. If the Drive LED remains on, call for service. Insert a cartridge to clear the LED sequence. If the condition persists, call for service. Power cycle or reset the drive. Upgrade the firmware. If the condition persists, call for service. Encryption LED, HP StorageWorks SB3000c Tape Blades only The encryption LED may be blue or amber, as described in the following table. The state of the other LEDs depends upon the activity, as described below. Table 3 Encryption LED, HP StorageWorks SB3000c Tape Blades only Encryption LED (Blue or Amber) State Tape Blade 41

42 On Off Off with Ready flashing green On (solid blue) On (solid blue) with Ready flashing green Alternate flashing, blue and amber At power on The drive is idle and there is no encryption key. The tape drive is reading/writing unencrypted data from another host or unloading a cartridge. The drive is idle but the encryption key is loaded. The drive is ready to read/write encrypted data. The drive is reading/writing encrypted data. There is an encryption related error. This is cleared after unload executes or successful encryption/decryption resumes. See also Encryption troubleshooting on page 63. NOTE: The Encryption LED only functions if you are using backup software that supports hardware encryption and this feature is enabled in the backup application. See for backup application compatibility. 42 Understanding LEDs

43 6 Loading and unloading cartridges and removing Tape Blade In this chapter: Inserting cartridges on page 43 Removing cartridges on page 44 Removing the Tape Blade on page 44 Inserting cartridges 1. Arrow indicates leading direction 3. Label area 2. Cartridge door Figure 20 Inserting a cartridge. 1. Lift the cartridge door and insert the cartridge into the slot with the white arrow uppermost and facing the cartridge door. 2. Apply gentle pressure until the drive takes the cartridge and loads it. 3. The Ready light flashes green while the drive performs its load sequence. When the cartridge is loaded, the Ready light shows steady green. Tape Blade 43

44 Removing cartridges CAUTION: Never try to remove a cartridge before it is fully ejected. 1. Press the Eject button on the front panel. 1. Eject button Figure 21 Ejecting a cartridge. 2. The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload is still in progress. Removing the Tape Blade The Tape Blade is powered down from the partner server blade, see Powering the Tape Blade on and off on page 33. To ensure reliable operation, do not power down the partner server blade and remove power from the drive during read, write, fast-search, load and unload activities. Before removing the Tape Blade: Unload the cartridge as described in Removing cartridges on page 44. Make sure the partner server blade is powered down. This powers down the Tape Blade. (The Tape Blade is not a hot-plug device and should always be powered down before removal.) To remove the Tape Blade from the enclosure: 1. Grasp the metal latch, located at the bottom of the Tape Blade in a c7000 enclosure and to the right of the Tape Blade in a c3000 enclosure, and pull the latch forward as far as it will go to release the locking mechanism. 44 Loading and unloading cartridges and removing Tape Blade

45 . 2. Carefully slide the Tape Blade assembly out from the enclosure. Figure 22 Removing the Tape Blade CAUTION: Do not pull on the tape drive bezel when removing the Tape Blade. Tape Blade 45

46 46 Loading and unloading cartridges and removing Tape Blade

47 7 Use the correct media For best performance we recommend HP branded media. Order online at: storagemedia. In this chapter: Cartridges on page 47 Cleaning the tape drive on page 50 Write protecting cartridges on page 51 Handling cartridges on page 52 Operating and storage environment on page 52 Cartridges Data cartridges HP StorageWorks Tape Blades use Ultrium tape cartridges. These are single-reel cartridges that match your drive's format and are optimized for high capacity, throughput and reliability. Compatible media can be recognized by the Ultrium logo, which is the same as the logo on the front of your drive. Do not use other format cartridges in your tape drive and do not use Ultrium cartridges in other format tape drives. For optimum performance always use a cartridge that matches the specification of your tape drive, see Table 4 on page 47. A lower specification will have a lower transfer rate and may not support write activities; a higher specification will not support read or write activities. Use: Ultrium 3.0 TB 1, RW and Ultrium 3.0 TB 1 WORM cartridges with Ultrium SB3000c Tape Blades Ultrium 1.6 TB 1, RW and Ultrium 1.6 TB 1 WORM cartridges with Ultrium SB1760c Tape Blades Ultrium 800 GB 1, RW and Ultrium 800 GB 1 WORM cartridges with Ultrium SB920c Tape Blades Ultrium 400 GB 1 cartridges with Ultrium 448c Tape Blades 1 Table 4 Data cartridge compatibility Ultrium 200 GB data cartridge Ultrium 400 GB data cartridge Ultrium 800 GB data cartridge Ultrium 1.6 TB data cartridge Ultrium 3 TB data cartridge SB3000c Tape Blade not supported not supported read only read/write and write once/read many read/write (C7975A)and write once/read many (C7975W) recommended 1 Capacity assumes 2:1 compression. Tape Blade 47

48 Ultrium 200 GB data cartridge Ultrium 400 GB data cartridge Ultrium 800 GB data cartridge Ultrium 1.6 TB data cartridge Ultrium 3 TB data cartridge SB1760c Tape Blade not supported read only read/write and write once/read many read/write (C7974A) and write once/read many (C7974W) recommended not supported SB920c Tape Blade read only read/write read/write (C7973A) and write once/read many (C7973W) recommended not supported not supported 448c Tape Blade read/write read/write (C7972A) recommended not supported not supported not supported Cleaning cartridges You must use Ultrium cleaning cartridges with HP StorageWorks Tape Blades, as other cleaning cartridges will not load and run. HP recommends the HP Ultrium universal cleaning cartridge (see Table 5). Unlike some earlier Ultrium cleaning cartridges, the orange-colored HP Ultrium universal cleaning cartridge is designed to work with any Ultrium drive. Table 5 Cleaning cartridge compatibility Type of cartridge Cleaning Recommended cartridge HP Ultrium universal cleaning cartridge C7978A (Orange) Other options HP Ultrium cleaning cartridge C7979A (Blue). Do not use early, non-universal Ultrium cleaning cartridges from other manufacturers. HP Ultrium WORM data cartridges The HP StorageWorks SB3000c, SB1760c and SB920c Tape Blade include support for both re-writable and Write-Once, Read-Many, WORM, data cartridges. WORM cartridges provide for an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge. The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge, but the user will be unable to erase or overwrite data on the cartridge. Any attempt to modify a WORM cartridge to enable writing over existing data will result in the media becoming permanently write protected. It should still be readable in a WORM drive, depending upon the severity of the tampering, but no further appended backups will be possible. WORM data cartridges are clearly identified by their distinctive, two-tone cartridge color. They do not have a write-protect slider and can only be used with Ultrium tape drives that support the WORM feature. To check whether your backup or archive software application supports WORM cartridges, refer to the following web site: c-class-storageworks.html. 48 Use the correct media

49 HP StorageWorks SB3000c Tape Blades and partitioning The HP StorageWorks SB3000c Tape Blade supports two tape partitions, when used with Ultrium 3 TB R/W cartridges. Tape partitioning is not supported with WORM cartridges or with earlier generations of cartridge. It is not supported on earlier-generation tape drives. If you insert a partitioned tape into a tape drive that does not support partitioning, it will be ejected. To check for the latest information about support for partitioning and any required firmware upgrades, go to Refer to your backup application's documentation for information about creating and using partitions on the tape drive. HP StorageWorks SB3000c and SB1760c Tape Blades and encryption The HP StorageWorks SB3000c and SB1760c Tape Blade includes hardware capable of performing data encryption at full speed while writing data, and decrypting when reading. Encryption is the process of changing data into a form that cannot be read until it is deciphered, protecting the data from unauthorized access and use. HP StorageWorks Tape Blades use the strongest version of the industry-standard AES encrypting algorithm to protect your data. To make use of this feature you need: A backup application that supports hardware encryption Ultrium 3 TB media (C7975A or C7975W) or Ultrium 1.6 TB media (C7974A or C7974W); no encryption will be performed when writing earlier generations of tape When should I use encryption? Your company policy will determine when you need to use encryption. For example, it may be mandatory for company confidential and financial data, but not for personal data. Company policy will also define how encryption keys should be generated and managed. Backup applications that support encryption will generate a key for you or allow you to enter a key manually. NOTE: Encryption with keys that are generated directly from passwords or passphrases may be less secure than encryption using truly random keys. Your application should explain the options and methods that are available. Please refer to your application's user documentation for more information. How do I enable encryption? Hardware encryption is turned off by default and is switched on by settings in your backup application, where you also generate and supply the encryption key. Your backup application must support hardware encryption for this feature to work. The software supplied with the tape drive provides this support. See for an up-to-date list of other suitable backup software. When will I be asked to enter the key? Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed from another machine. You will be able to read and append the encrypted media without being prompted for a key as long as it is being accessed by the machine and application that first encrypted it. Tape Blade 49

50 There are two main instances when you will need to know the key: If you try to import the media to another machine or another instance of the backup application If you are recovering your system after a disaster What happens if I don't remember the key? CAUTION: You should keep a record or backup of your encryption keys and store them in a secure place separate from the computer running the backup software. If you are unable to supply the key when requested to do so, neither you nor HP Support will be able to access the encrypted data. This guarantees the security of your data, but also means that you must be careful in the management of the encryption key used to generate the tape. Does encryption affect tape drive performance? Hardware encryption can be used with or without compression and without speed or capacity penalties. Does the tape drive encrypt media in an earlier Ultrium format? No. Encryption is supported only on Ultrium 3 TB media (C7975A or C7975W) and Ultrium 1.6 TB media (C7974A or C7974W). Encrypted Ultrium 3 TB and 1.6 TB tapes can be read on any compatible Tape Blade that supports hardware encryption. (SB3000c Tape Blades can read and write encrypted Ultrium 3 TB media and Ultrium 1.6 TB media; SB1760 Tape Blades can read and write encrypted Ultrium 1.6 TB media.) Hardware encryption is not supported on Ultrium 800 GB and Ultrium 400 GB media. Where can I get more information? For more information about AES encryption, encryption keys, and using hardware encryption with your HPStorageWorks SB3000c and SB1760c Tape Blade, see products/storageworks/lto4encryp/index.html or refer to the White Papers on h18006.www1.hp.com/storage/tapewhitepapers.html. For detailed instructions about enabling encryption please refer to the documentation supplied with your backup application. This will also highlight any default states, for example when copying tapes, that may need changing if using encrypted tapes. Cleaning the tape drive HP StorageWorks Tape Blade tape drives do not require regular cleaning. An Ultrium universal cleaning cartridge should only be used when the amber Clean LED is flashing. 1. Insert the Ultrium universal cleaning cartridge. 50 Use the correct media

51 2. The drive will carry out its cleaning cycle and eject the cartridge on completion (which can take up to 5 minutes). During the cleaning cycle the amber Clean LED will be on solidly and the green Ready LED will flash. Each HP Ultrium universal cleaning cartridge (C7978A) can be used up to 50 times with Ultrium tape drives. (The blue HP Ultrium cleaning cartridges, C7979A, can only be used up to 15 times with any tape drive.) If the cleaning cartridge is ejected immediately with the Tape LED on, it has expired. Write protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten, you can write protect the cartridge. IMPORTANT: Always remove the cartridge from the tape drive before you change the write protection. To write protect a cartridge, push the switch to the right to prevent any data recording on the cartridge. Note the padlock on the tab that indicates that the cartridge is protected. To write enable a cartridge, push the switch to the left to allow data recording on the cartridge. Figure 23 illustrates the location of the write-protect tab. NOTE: Write-protection will not protect your cartridges against magnets. Write-protection will not prevent a cartridge being erased by bulk-erasure or degaussing. Do not bulk erase Ultrium format cartridges. This will destroy pre-recorded servo information and make the cartridge unusable. Tape Blade 51

52 . 1. Write-protect tab Figure 23 Write protecting a cartridge Handling cartridges Do not touch the tape media. Do not attempt to clean the tape path or tape guides inside the cartridge. Do not leave cartridges in the drive. The tape loses tension in the power-off state, which can lead to problems, particularly if the drive has been moved. Store cartridges in a vertical orientation. Do not leave cartridges in excessively dry or humid conditions. Do not leave cartridges in direct sunlight or in places where magnetic fields are present (for example, under telephones, next to monitors or near transformers). Do not drop cartridges or handle them roughly. Attach labels to the label area only. Do not bulk erase (or degauss) Ultrium format cartridges because this will render them unusable. Operating and storage environment To prevent condensation and for long life, the cartridge should only be operated or stored as follows: Operation: 10 C to 45 C (50 F to 113 F) Day-to-day storage (in plastic container): 16 C to 32º C (60 F to 90 F) Non-condensing relative humidity: 10% to 80% (operating), 20% to 60% (non-operating) Wet bulb temperature should not exceed 26 C (79 F) Store cartridges in a vertical orientation 52 Use the correct media

53 Tapes intended for long-term storage should be stored in the plastic containers, at temperatures between 5 C and 23 C (41 F and 73 F) and 20% to 60% relative humidity. Tape Blade 53

54 54 Use the correct media

55 8 Using HP OBDR In this chapter: Compatibility on page 55 What does HP OBDR do? on page 55 Remote disaster recovery (ProLiant servers only) on page 56 Testing for compatibility on page 56 Running HP OBDR on page 56 Compatibility HP One-Button Disaster Recovery, HP OBDR, is a standard feature on all HP StorageWorks Ultrium Tape Blades. However, it can only be used with specific configurations. To use HP OBDR with the HP StorageWorks Ultrium Tape Blade, it must be partnered with a ProLiant server blade. To check whether your system (server blade, operating system and backup software) is OBDR-compatible, please refer to our World Wide Web site For more specific information concerning the benefits of OBDR and the latest new features please refer to our World Wide Web site If your system does not support HP One-Button Disaster Recovery, you can still use your Tape Blade normally to back up and restore data. However, you must remember to create a separate set of emergency recovery disks for your operating system whenever you change your system configuration. What does HP OBDR do? Using just the Tape Blade and the most recent backup cartridge HP OBDR allows you to recover from the following types of system disasters: Hardware failures where the server blade is replaced by an identical component File corruption because of an operating system error File corruption because of an application software error Viruses that prevent you from booting your system correctly User errors that stop you from booting your system correctly When you run HP One-Button Disaster Recovery, your Tape Blade goes through the following sequence: 1. It goes into a special disaster recovery mode that enables it to restore your operating system and reboot. It acts like a bootable CD-ROM. (Your system's ability to boot from CD-ROM is normally enabled by default. If you have changed this setting, you will need to enable it again. Refer to your system BIOS manual for further details.) 2. It returns to normal Tape Blade mode and restores the data. Tape Blade 55

56 . Remote disaster recovery (ProLiant servers only) The HP Remote Insight Lights-Out Edition (RILOE) on ProLiant servers gives the IT Administrator the ability to completely recover a failed server at a remote location without physically traveling to where the server resides. The on-site non-technical person need only insert the bootable cartridge into the tape drive when asked to do so by the administrator. Refer to the HP OBDR web site at for more information about using this feature and compatibility. Testing for compatibility We recommend that you perform a full backup and test disaster recovery as soon as possible after installation if possible, onto a blank hard disk. If you do not have a blank hard disk and do not want to overwrite your system, you can safely cancel the disaster recovery process at step 3 in the Running HP OBDR procedure. Refer to our connectivity web site ( for more information about suitable backup applications. Running HP OBDR HP OBDR can only be used with backup applications that support one-button disaster recovery and methods of operating OBDR will vary between different software companies. Check our World Wide Web site ( for the latest information about software compatibility, firmware upgrades and troubleshooting before you use HP OBDR. 1. Insert the latest bootable cartridge in the tape drive. Every full backup with overwrite creates a bootable tape. Figure 24 Inserting cartridge for OBDR 56 Using HP OBDR

57 . 2. Power on the blade server for approximately 3 seconds then power off. This will reset the Tape Blade. Immediately hold down the eject button on the tape drive to invoke OBDR. Release the button as soon as the Ready LED on the front panel flashes in the OBDR sequence. This is a repeated flashing pattern. Once the Tape Blade is in OBDR mode, power on the blade server again. Figure 25 Keeping eject button pressed down, power on in OBDR mode Keyboard shortcut for HP ProLiant servers There is no need to press the Eject button. Just power on your server and press the [F8] function key during the Power On Self Test (POST). This invokes OBDR to restore your system. For more information and specific instructions please refer to our World Wide Web site at NOTE: The firmware for the embedded SC44Ge HBA may need to be upgraded to the latest version in order to take advantage of this feature. 3. Follow the on-screen instructions to restore your system. Once the operating system has been restored and rebooted, you may remove the backup cartridge. Tape Blade 57

58 58 Using HP OBDR

59 9 Troubleshooting Read this chapter for information about: When the Tape Blade does not power up, page 59 Management and Diagnostic tools, page 60 Problems with cartridges, page 61 Encryption troubleshooting on page 63 NOTE: For information about troubleshooting using Tape Blade and tape drive LEDs, see Understanding LEDs on page 37. When the Tape Blade does not power up If the Tape Blade does not start, use the following table to help resolve the problem: Table 6 Troubleshooting Tape Blade operation Possible reasons The Tape Blade is not installed in the correct location for the partner server blade. The partner server blade was not restarted after the Tape Blade was installed. The Tape Blade is not properly seated in the device bay. No mezzanine pass-thru card installed with a full-height server The c-class enclosure firmware is at the wrong version There is insufficient power or cooling Possible solutions Verify that the Tape Blade is installed adjacent to the partner server blade. See Installing an HP StorageWorks Tape Blade on page 21. Restart the server blade and verify that the Tape Blade front panel system health LED changes from flashing red to solid green. 1. Power down the partner server blade. 2. Reseat the Tape Blade in the device bay. 3. Restart the server blade and verify that the Tape Blade front panel system health LED changes from flashing red to solid green. Purchase and install the required card, option kit part number: B21. Firmware version 1.3 or later is required when installing in a c7000 enclosure. In a c3000 enclosure all versions of the firmware support the HP StorageWorks Tape Blade. For the best reliability, performance and new features update to the most recent version of the firmware. Use the Onboard Administrator to verify that sufficient power and cooling are available. Tape Blade 59

60 Management and Diagnostic tools HP BladeSystem Onboard Administrator is the management and diagnostic tool for the Tape Blade assembly. HP TapeAssure and HP Library & Tapetools provides diagnostic and troubleshooting tools for the tape drive. Onboard Administrator HP BladeSystem Onboard Administrator is the enclosure management processor, subsystem, and firmware base used to support the HP BladeSystem c Class enclosure and all the managed devices contained within the enclosure. Onboard Administrator provides a single point from which to perform basic management tasks on server blades, Tape Blades or switches within the enclosure. Utilizing this hardwired knowledge, Onboard Administrator performs initial configuration steps for the enclosure, allows for run-time management and configuration of the enclosure components, and informs you of problems within the enclosure through , SNMP, or the Insight Display. Please read the HP BladeSystem Onboard Administrator User Guide for more information. HP TapeAssure HP TapeAssure provides additional management tools for Windows users. It is a customized version of HP's powerful Command View for Tape Libraries software that is being made available free of charge with standalone tape drives. It provides valuable information about tape drive and media utilization, performance and health. If system health is not good, it also advises action to take. HP strongly recommends installation of TapeAssure. Visit for a free download. There are two elements to the download: An installation and configuration package that manages the data collection from the tape drive to the server running Command View The Command View for standalone tape download itself Detailed installation and operating instructions are provided with the downloads. HP Library & Tape Tools HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape drive product. It is available from a link on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems. HP recommends installation of Library & Tape Tools, so that it can be quickly accessed at any time. HP Support will also request that you use Library & Tape Tools should you need to contact them in the future, so it is a good idea to have it installed. See for compatibility information, updates and the latest version of the tool. Troubleshooting with Library & Tape Tools 1. When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your system and ask you to select the one to work with. At this time you can see the HBA configuration of your server and how your devices are connected. 60 Troubleshooting

61 2. Once you have selected your device you have a number of choices for troubleshooting. Device identification: shows part number, serial number and information about any cartridge loaded. Firmware upgrade: allows you to locate and upgrade to the latest firmware. To check for and download the latest firmware from the HP web site, the server on which Library and Tape Tools is running must have an internet connection. Run tests: allows you to run proactive tests on your drive, such as the drive assessment test, which will verify the functionality of your drive in around 20 minutes. HP recommends running this test before calling HP Support. You will need to provide a trusted' cartridge that can be written to during this test. Generate a support ticket: this is a full dump of the drive logs along with interpretation and is used by HP Support to learn about the condition of your drive. Most useful is the device analysis section which is the output from approximately 20 rules forming a comprehensive analysis of the health of your drive. These rules may give advice such as cleaning the head or trying a different tape if issues are found. The support ticket can be sent to HP Support for further analysis. Run the performance tests: the tests to measure the write/read performance of your tape drive and the data generation rates of your disk subsystem are also integrated into Library & Tape Tools. Use these tests to find the performance bottleneck in your system. Problems with cartridges If you experience any problems using HP branded cartridges, check: You are using an Ultrium cartridge. Compatible media can be recognized by the Ultrium logo, which is the same as the logo on the front of your drive. You are using the correct media type: Ultrium 3 TB* tape cartridges (C7975A or C7975W) for use with HP StorageWorks SB3000c Tape Blades; Ultrium 1.6 TB* tape cartridges (C7974A or C7974W) for use with HP StorageWorks SB1760c Tape Blades; Ultrium 800 GB* tape cartridges (C7973A or C7973W) for use with HP StorageWorks SB920c Tape Blades; Ultrium 400 GB* tape cartridges (C7972A) for use with HP StorageWorks Ultrium 448c Tape Blades. If you are using C7975W, C7974W or C7973W tape cartridges with the HP StorageWorks SB3000c, SB1760c or SB920c Tape Blade respectively, remember that you can only write to these cartridges once. The cartridge case is intact and that it contains no splits, cracks or damage. The cartridge has been stored at the correct temperature and humidity. This prevents condensation. See the insert included with the tape cartridge for storage conditions. The write-protect switch is fully operational. It should move from side to side with a positive click. The World Wide Web site for more detailed troubleshooting information: h18004.www1.hp.com/products/blades/components/c-class-storageworks.html. The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it, you can force eject the cartridge. Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact customer service at 1. Press and hold the Eject button on the front of the tape drive for at least 10 seconds. Tape Blade 61

62 2. Wait for the cartridge to be ejected. This process may take up to 10 minutes (the maximum rewind time). It is important that you allow sufficient time for the drive to complete this process. If you interrupt it, you may damage the media or the tape drive. The drive is then reset as though you had turned the power off and then on again. You may lose data if you force eject a cartridge. The tape may also become unreadable because an EOD (End of Data) mark may not be properly written. 3. If the cartridge is still jammed, the tape drive has failed. Contact customer service at Emergency reset As a last resort, if the drive has disappeared from the system and appears to have failed, it can be reset by holding the eject button down for 20 seconds. This will allow the drive to reset its internal hardware and potentially make it visible to a host again. The reset process may take up to 10 minutes (the maximum rewind time) to complete. NOTE: This form of reset will clear the internal buffers and, therefore, lose any data in them. If the drive was writing at the time, data may be lost and the cartridge will not have an EOD, which means that subsequent restores are likely to fail. Discard the cartridge. The drive will not accept the cartridge (or ejects it immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is a cleaning cartridge, it has probably expired and should be discarded immediately. For data cartridges: 1. Check that the drive has power (the power cable is properly connected and the Ready LED is on). 2. Check that you are using the correct media. Only use Ultrium media, (see Data cartridges on page 47). 3. Make sure that you have loaded the cartridge with the correct orientation (see Inserting cartridges on page 43). 4. The tape cartridge memory (CM) may be faulty. Write-protect the cartridge by sliding the switch on the tape cartridge, see Write protecting cartridges on page 51. If the tape can be loaded and the data read, recover the data. Discard the faulty cartridge and save the recovered data to a new cartridge. 5. Check for damage to your media and discard it if it is damaged. 6. Use a new or known, good piece of media and see if it loads during a backup. If it does, the original cartridge is faulty and should be discarded. 7. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original drive may be faulty. Before calling customer service, please check that the tape drive is responding. See Troubleshooting with Library & Tape Tools on page Troubleshooting

63 Encryption troubleshooting Ensure that you are using an HP StorageWorks SB3000c or SB1760c Tape Blade and Ultrium 3 TB or 1.6 TB media, respectively. Ensure that your software supports hardware encryption. It may be necessary to update the software. Consult or your software vendor for more information. Ensure that the correct key or pass phrase has been entered. Ensure that your HBA supports the encryption commands. It may be necessary to update the firmware. Consult for more information. Tape Blade 63

64 64 Troubleshooting

65 10 Replacing a Tape Blade chassis or tape drive In this chapter: Before you replace a part, page 65 Replacing the tape drive, page 65 Replacing the Tape Blade chassis, page 71 Returning the faulty part, page 79 Before you replace a part 1. Unpack your replacement part and retain the packaging. 2. Remove the data cartridge from the tape drive. There are two customer replaceable parts: The tape drive, see Replacing the tape drive on page 65. The replacement tape drive does not include cables or mounting rails. The Tape Blade chassis that encloses the tape drive, see Replacing the Tape Blade chassis on page 71. The partner server blade must be powered down before you replace a Tape Blade chassis or a tape drive. The replacement chassis is supplied with cables and all Tape Blade components, apart from the tape drive and its mounting rails and the coupler plate. Replacing the tape drive There are four stages to this process: Power down the Tape Blade Remove the faulty tape drive from the Tape Blade chassis and remove its mounting rails Attach the mounting rails to the replacement tape drive and install it in the Tape Blade Power up the Tape Blade. Tape Blade 65

66 . Remove the tape drive 1. Power down the partner server blade. This powers down the Tape Blade, see Powering the Tape Blade on and off on page 33. NOTE: Do not power down the partner server blade and remove power from the drive during read, write, fast-search, load and unload activities. 2. Press the mounting rails in towards the tape drive and slowly pull the tape drive away from the chassis until the power and data cables become accessible. If you pull too hard on the tape drive, you may disturb the cable routing and will not be able to install the replacement drive without removing the chassis cover, as described in Replacing the Tape Blade chassis on page 71. Figure 26 Releasing the tape drive 66 Replacing a Tape Blade chassis or tape drive

67 . 3. Disconnect the power and SAS cable at the rear of the tape drive. Figure 27 Disconnecting the SAS with power cable on the SB3000c Tape Blade Figure 28 Disconnecting the power and SAS cables on all other Tape Blades Tape Blade 67

68 .. 4. Remove the tape drive and then remove the clip-on mounting rails, one from each side of the faulty tape drive, and retain the rails for use with the replacement tape drive. Figure 29 Removing the clip-on mounting rails on a faulty tape drive. 5. Put the faulty tape drive into the packaging that contained the replacement item. Install the new tape drive 1. Attach the clip-on mounting rails to the new tape drive. They are marked right and left. (It is easier to clip in the rear end of the rails first.) Figure 30 Replacing the clip-on mounting rails on a new tape drive 68 Replacing a Tape Blade chassis or tape drive

69 . 2. Attach the power and SAS cable to the rear of the tape drive. NOTE: The tape drive in the HP StorageWorks SB3000c Tape Blade has a single socket. The power and data connectors are on a single SAS cable. The tape drive in all other Tape Blade models has two sockets; one for data and one for power. Figure 31 Reconnecting the SAS with power cable to the tape drive in an SB3000c Tape Blade Tape Blade 69

70 . Figure 32 Reconnecting the power and SAS cables to the tape drive in all other Tape Blades. 3. Slide the tape drive into the Tape Blade chassis and push on the mounting rail handles until the tape drive is fully inserted into the chassis, taking care not to catch any of the cables at the rear of the tape drive. Figure 33 Installing the tape drive 70 Replacing a Tape Blade chassis or tape drive

71 4. Power on the partner server blade. The tape drive will run its hardware self-test, which takes about 5 seconds. If self-test passes, the green Ready LED on the tape drive flashes and then shows steady green. Follow normal operating procedures to work with the Tape Blade. Follow the step-by-step instructions in this User Guide. Replacing the Tape Blade chassis There are five stages to this process: Power down the Tape Blade and remove it from the blade enclosure Full-height partner server blades only: Remove the coupler plate from the faulty Tape Blade chassis Remove the good tape drive from the faulty Tape Blade chassis Insert the tape drive into the replacement chassis Install the replacement Tape Blade and power it up Remove the Tape Blade 1. Power down the partner server blade. This powers down the Tape Blade, see Powering the Tape Blade on and off on page 33. NOTE: Do not power down the partner server blade and remove power from the drive during read, write, fast-search, load and unload activities. NOTE: If there is a half-height server blade in the device bay directly above the Tape Blade, please remove it before you remove the Tape Blade. See the server blade documentation for more details. 2. Grasp the metal release latch, at the bottom of the Tape Blade in c7000 enclosures and to the right of the Tape Blade in c3000 enclosures, and pull forward until the locking mechanism disengages. Tape Blade 71

72 . 3. Carefully pull the Tape Blade out from the enclosure. CAUTION: Do not pull on the tape drive bezel when removing the Tape Blade. Figure 34 Removing the Tape Blade 1. Pull latch forward 2. Pull Tape Blade away from the enclosure NOTE: If you are not replacing the Tape Blade immediately, you should insert a half-height blank into the empty device bay. Remove the coupler plate, full-height partner servers in a c7000 enclosure only If you are using the Tape Blade with a full-height partner server, you must retain the coupler plate for use with your replacement Tape Blade. (No coupler plate is shipped with the replacement product.) 1. Press a small pin into the last flat hole of the coupler plate. 72 Replacing a Tape Blade chassis or tape drive

73 .. 2. Gently start to slide the coupler plate in the opposite direction to installation Figure 35 Disconnecting the coupler plate 1. Location to insert release pin 2. Slide back and lift coupler plate 3. Retain the coupler plate for use with the replacement chassis. Remove the tape drive 1. Press the mounting rails in towards the tape drive and slowly pull the tape drive away from the chassis until the power and data cable become accessible. Figure 36 Releasing the tape drive Tape Blade 73

74 . 2. Disconnect the power and SAS cable at the rear of the tape drive. Figure 37 Disconnecting the power and SAS cables, SB3000c Tape Blades Figure 38 Disconnecting the power and SAS cables, all other Tape Blades 74 Replacing a Tape Blade chassis or tape drive

75 .. 3. Remove the tape drive completely and retain it for use with the replacement chassis. 4. Put the faulty Tape Blade chassis into the packaging that contained the replacement item. Install the replacement chassis 1. Unscrew the single screw and remove the cover from the replacement Tape Blade chassis. Figure 39 Removing the Tape Blade cover. 2. Remove the connector cover on the rear of the replacement chassis. Figure 40 Removing the connector cover 1. Release side clips 2. Pull cover away Tape Blade 75

76 .. 3. Slide the tape drive that you removed earlier into the Tape Blade assembly and attach the power and SAS cable to the rear of the tape drive. Figure 41 Reconnecting the power and SAS cables to the tape drive in an SB3000c Tape Blade Figure 42 Reconnecting the power and SAS cables to the tape drive in all other Tape Blades 76 Replacing a Tape Blade chassis or tape drive

77 .. CAUTION: Take care when routing the cables. If routed incorrectly, they may jam the tape drive or damage components. 4. Push on the mounting rails until the tape drive is fully inserted into the chassis, taking care not to catch any of the cables at the rear of the tape drive. Figure 43 Installing the tape drive Figure 44 Cabling in the replacement chassis Tape Blade 77