Sylantro 24-Port Adapter Installation Guide

Transcription

1 Sylantro 24-Port Adapter Installation Guide Version 2.0 June 22, 2001 Sylantro Systems Corp. 910 E. Hamilton Ave. Campbell, CA USA Tel: Fax:

2 Copyright Copyright 2001, Sylantro Systems Corp. All rights reserved. Information in this document is subject to change without notice. This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization by Sylantro Systems and its licensors, if any. Portions of this product may include the following products and licenses: EMANATE subagent, master agent binary, and Lite for VxWorks are licensed from SNMP Research International, Inc. Golden Gateway Voice/Fax over IP DSP software is licensed from Telogy Networks, Inc. LDAP Directory Server is licensed from Netscape Communications Corporation. TimesTen Database is licensed from TimesTen Performance Software, Inc. VisiBroker for Java is licensed from Insprise Corporation. VxWorks, TrueFFS for Tornado, Tornado BSO, Stethescope, Windpower Tools, Tornado Object Manager, MIBWay and WebControl are licensed from Wind River Systems Corporation. XML4C is licensed from International Business Machines Corporation. Enhydra open source software is supported by Lutris Technologies Inc. RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the U.S. Government is subject to the restrictions set forth in subparagraph (c)(1) of the Commercial Computer Software Restricted Rights clause of FAR or subparagraph (c)(1)(a) of the Rights in Technical Data and Computer Software clause of DFARS , and any successor rules or regulations, whichever is applicable. The product described in this guide may be protected by one or more U.S. patents, foreign patents, or pending applications. Trademarks The Sylantro logo, Sylantro Communications Suite, Sylantro Communications System, PowerAgent, c-business, ComCierge, ComTraveler, ComMerchant, and ComRIO are trademarks of Sylantro Systems, Inc. in the U.S. and certain other countries. Adaptive Communication Environment (ACE ORB) and TAO are registered trademarks of Washington University. Java is a trademark or registered trademark of Sun Microsystems, Inc. in the US and other countries. Microsoft is a registered trademark of Microsoft Corporation. Netscape is a registered trademark of Netscape Communications Corporation. RapidControl for Web and MIBway are trademarks of Rapid Logic. XML Parser for C++ and XML4C are trademarks of International Business Machines Corporation. Enhydra is a trademark of Lutris Technologies Inc. TREX is a trademark of Thai Open Source Software Center, Ltd. All other trademarks are the property of their respective owners. Documentation Team Writers: Diana Goble and Sabine Cianciolo Art designer: David Lehmann

3 FCC Statements THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THIS DOCUMENT AND THE SALES AGREEMENT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR SYLANTRO SYSTEMS REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. Canadian Compliance This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada. Warranty Statements NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF SYLANTRO SYSTEMS ARE PROVIDED AS IS WITH ALL FAULTS. SYLANTRO SYSTEMS AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL SYLANTRO SYSTEMS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF SYLANTRO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In addition, the software and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and disclosure (which may incorporate by reference certain limitations and notices imposed by third parties).

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5 Contents About This Guide vii Chapter 1 Introduction to the Sylantro Communications System Introduction Features and Benefits Understanding the Adapter Physical Description Understanding the LEDs Adapter Software Chapter 2 Preparing for the 24-Port Adapter Installation Overview of the Installation Tasks Preinstallation Checklist System Requirements Site Power Requirements Network Requirements Cabling Requirements Safety Requirements Tools and Equipment Needed Unpacking the Adapter Chapter 3 Installing the 24-Port Adapter Mounting the Adapter Connecting the Power Connecting the Telephone Lines Configuring the Adapter Using a Telephone to Configure an Adapter Using the Serial Port to Configure an Adapter Making the Network Connections Completing the Installation Assigning Extensions to Phones Sylantro 24-Port Adapter Installation Guide v

6 Contents Chapter 4 Verifying and Troubleshooting the 24-Port Adapter Installation Verifying Adapter Operation General Troubleshooting Tips Diagnosing Electrical Problems Diagnosing Signal Ethernet Input/Output Problems Diagnosing Telephone Line Problems Appendix A 24-Port Adapter Specifications A-1 Index I-1 vi Sylantro 24-Port Adapter Installation Guide

7 Preface About This Guide This guide describes how to install and configure the Sylantro 24-port adapter. The adapters are an integral part of the Sylantro Communications System, which lets application service providers offer traditional and value-added voice capabilities to small and medium-sized businesses. Audience This guide should be used by the service provider (SP) technician or end-user technician responsible for installing telephone and data equipment at the customer site. This guide assumes that the reader understands how to make basic telephone and network connections within a wiring closet. Contents This guide is organized as follows: Chapter 1, Introduction to the Sylantro Communications System This chapter describes the features and benefits of the Sylantro Communications System, the Sylantro Communications Suite, and the Sylantro 24-port adapter. Chapter 2, Preparing for the 24-Port Adapter Installation This chapter describes the tasks you must perform before installing a 24-port adapter at a customer site. Chapter 3, Installing the 24-Port Adapter This chapter describes how to install the 24-port adapter. Sylantro 24-Port Adapter Installation Guide vii

8 Preface Chapter 4, Verifying and Troubleshooting the 24-Port Adapter Installation This chapter describes how to verify the installation and perform troubleshooting tasks. Appendix A, 24-Port Adapter Specifications This appendix describes all of the specifications of the adapter. Related Documentation Conventions For more information about using Sylantro products, refer to one or more of the following publications: Sylantro Communications Portal User s Guide Provides instructions about how to use the Communications Portal to configure and manage your personal communications features. Sylantro Management Portal User s Guide Provides instructions about how to use the Management Portal to configure and manage the communications features of an entire company. Sylantro System Administrator s Guide Provides instructions for administering the Sylantro Communications System within the carrier network. Release Notes for Sylantro Communications System Provides up-to-date information about the current version of the system, adapter information may also be included. Table 1 lists the typographical conventions used throughout this guide. Table 1 Typographical Conventions Convention Meaning Example boldface Names of items or buttons displayed in the user interface or the telephone. Commands that must be entered. Click the Incoming Calls tab. Click Submit. viii Sylantro 24-Port Adapter Installation Guide

9 Preface Table 1 Typographical Conventions Convention Meaning Example Italics Names of guides, directories, files, or URLs. Variables for which you must substitute another value. The address of the Sylantro home page is where sylantroserver is the name of the Sylantro Communications System you want to access. Click Click the left button on your mouse once. To view your current telephone configuration, click Configuration. A note uses the following convention: Note: Means that the reader should take note. Notes contain helpful suggestions or references to material not covered in the publication. A caution uses the following convention: Caution: Means that the reader should be careful. In this situation, you might do something that could result in equipment damage or loss of data. A warning uses the following convention: Warning: This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. A tip uses the following convention: Tip: Provides information that can be helpful to the user. Tips contain special information that can save the user time or make the product easier to use. Sylantro 24-Port Adapter Installation Guide ix

10 Preface Contacting Technical Support Sylantro Systems provides technical support to its distributors, resellers, and service-contracted customers via voice, FAX, and electronic mail. If you have purchased your Sylantro product from a distributor or authorized reseller, contact the technical support staff of that distributor or reseller for assistance with installation, configuration, troubleshooting, or integration issues. Technical support is available Monday through Friday 6am-6pm Pacific Time (GMT-8). To contact Sylantro Systems technical support: By voice, dial within the USA or outside the USA. By FAX, dial By electronic mail, send mail to support@sylantro.com. Through the World Wide Web at x Sylantro 24-Port Adapter Installation Guide

11 Chapter 1 1Introduction to the Sylantro Communications System Introduction This chapter describes the features and benefits of the Sylantro Communications System and the adapter. The following topics are covered: Introduction on this page. Features and Benefits on page 1-2. Understanding the Adapter on page 1-4. The Sylantro Communications System is an integrated system designed to give business users network-hosted telephone services.the carrier-grade platform provides an easy way to enable IP clients and a new class of telephone applications. It blends together the Internet and the old telephony world, bringing the spark of the Internet to business telephones. The Sylantro Communications System includes the following: Business telephone feature set Sylantro Communications Portal for Web-based provisioning of company-wide and personal telecommunications services IP-adapted telephones The system lets service providers offer enhanced telephone features to small and medium-sized businesses as a service from within the network. In addition, network-based telephony services and new applications can be deployed to end-users more quickly than with other switching technologies. Sylantro 24-Port Adapter Installation Guide 1-1

12 1 Introduction to the Sylantro Communications System After installation, customers can provision and manage their business telephone services along with their contact lists and telephone configuration directly from their desktop. Features and Benefits The Sylantro Communications System lets service providers offer voice services ranging from traditional business telephone features to value-added telecommunications applications. The Sylantro Communications System hardware and software provide the following features and benefits: In-band dual-tone multifrequency (DTMF) support for touch-tone dialing. Dial plan support that enables automatic dialing and automatic generation of a secondary dial tone. The ability to configure a label for phone identification purposes. Local call logs Lets the user view logs for missed, incoming, and outgoing calls. Speed dialing Lets the user program up to 20 entries (from their Communications Portal) in their accessible phone keys. Call forwarding Lets the user forward all calls to an alternate number, either a business extension or external number. Call transfer Lets the user transfer an active call to another extension through a series of keystrokes on their business phone. Call park Lets the user place an active call in a 'hold' state, where it can be retrieved (picked-up) by another user. Call pickup Lets the user retrieve a call that has been parked against an extension. Three or four-way calling Lets the user add up to three parties to a call. Do not disturb Lets the user specify 'do not ring this phone' from a button on the phone set, or from the Communications Portal. Call waiting Plays an audible tone to indicate that an incoming call is waiting. The user can then put the existing call on hold and accept the other call. The user can alternate between the two calls. 1-2 Sylantro 24-Port Adapter Installation Guide

13 Introduction to the Sylantro Communications System 1 Message waiting lamp A phone lamp and reserved key that notifies the user a message has been left on voice mail. Direct number dialing Allows users to initiate or receive a call using a standard E.164 number format in a local, national, or international format. Flexible feature mapping Lets the user designate any of the available features to any of the buttons on their business phone. Hunt groups Lets the office administrator enter a series of numbers to which calls are routed when the previous number tried does not answer. Last number redial Lets the user automatically redial the last dialed number by pressing a single button on the business telephone. Station to station dialing Lets the user call other extensions by pressing 2, 3, or 4 digit extensions within their office. Handset, speaker, and ring volume control. Click-to-call Lets the user call any valid, displayed number from their business phone LCD by pressing the appropriate softkey. Music on hold Provides incoming callers with a music selection while on hold for any reason, such as call transfer, conference, call hold, call park. Hands-free dialing Lets the user place calls without lifting the handset, by pressing the extension appearance key(s), or by pressing the speaker button to place a call. Sylantro 24-Port Adapter Installation Guide 1-3

14 1 Introduction to the Sylantro Communications System Understanding the Adapter The Sylantro adapter must be installed at the client site to enable service for analog and digital phones. The Sylantro adapter, installed at the customer site, converts voice traffic into IP packets for transmission to the carrier network. The Sylantro adapter turns your telephone into the ultimate thin client allowing the delivery of advanced applications to your telephone. The Sylantro adapter provides the following features to ensure the highest voice quality possible over an IP network: G.711 CODEC, which converts analog voice traffic from the connected telephones to IP packets and incoming IP packets from a media gateway or another adapter back to analog voice traffic. Jitter buffers The network can inflict a packet-by-packet time delay, which may be different for each packet. Jitter buffers deliberately delay incoming IP packets in order to create a fixed spacing, and also fix any out-of-order errors of the packets by looking at the sequence number in the RTP frames and reassembling the voice stream in the correct order. Echo cancellation Echo is the reflection back to the sender of a telephone call. This echo is eliminated by signal processors called echo cancellers. They sample the transmission and echo signal and insert an out-of-phase cancellation signal into the return channel, thus eliminating echo. 1-4 Sylantro 24-Port Adapter Installation Guide

15 Introduction to the Sylantro Communications System 1 The adapter interfaces customer analog or digital telephones with the IP network supplied by the service provider, as shown in Figure 1-1. Service provider Data network or Ethernet switch Data network Modem DSL modem FAX Customer Patch panel Digital Adapter Analog Adapter client adapter2 Figure 1-1 Sylantro Adapter Architecture Note: If the customer network is secured by a firewall, the client adapter must be installed on the outside of the firewall to work correctly or the firewall must be configured to allow SNMP, MGCP, and RTP packets. The following telephone devices are currently supported: Analog telephones (2500 set) Toshiba DKT2010-S digital telephone (10 button with speaker, no LCD) Toshiba DKT2010-SD digital telephone (10 button with speaker and LCD) Toshiba DKT2020-S (20 button with speaker, no LCD) Toshiba DKT2020-SD (20 button with speaker and LCD) IP phones from various vendors are also supported, but these phones do not require a Sylantro adapter. Sylantro 24-Port Adapter Installation Guide 1-5

16 1 Introduction to the Sylantro Communications System Physical Description Two different Sylantro 24-port adapters are available, one for analog devices (such as telephones, FAX machines, and modems) and one for digital telephones. Both adapters support 24 ports. The analog adapter has a 1U form factor and the digital adapter has a 2U form factor. Note: The size U, refers to the height of a device in a 19 rack, where 1U = 1.75 inches, and 2U = 3.5 inches. The front of the adapter is similar for the analog and the digital version and is shown in Figure 1-2. CA-224 Figure 1-2 Front of the 24-Port Digital Adapter The back of the analog adapter is shown in Figure 1-3. AC Power ETHERNET RS-232 ANALOG PORTS 1-24 CA-124r Figure 1-3 Back of the 24-Port Analog Adapter 1-6 Sylantro 24-Port Adapter Installation Guide

17 Introduction to the Sylantro Communications System 1 The back of the digital adapter is shown in Figure 1-4. DIGITAL PORTS 9-16 DIGITAL PORTS AC Power ETHERNET RS-232 DIGITAL PORTS 1-8 CA-224r Figure 1-4 Back of the 24-Port Digital Adapter The following ports are the same on both the analog and the digital adapter: One Ethernet 10/100BaseT port for connection to the client network. One RS-232 serial port for configuring the adapter. In addition, there is a single 50-pin Amphenol connector on the analog adapter for connecting up to 24 analog devices. On the digital adapter there are three 50-pin Amphenol connectors for connecting up to 24 digital telephones (eight per connector). The cable connected to the adapter is usually wired into a 24-port punch-down block. Customer telephones are connected to the punch-down block, not directly to the adapter. This configuration makes moving telephone equipment much easier. Sylantro 24-Port Adapter Installation Guide 1-7

18 1 Introduction to the Sylantro Communications System Understanding the LEDs Both adapters have Ethernet status LEDs, system status LEDs, and port activity LEDs on the front of the chassis. The port activity LEDs are labeled according to their port numbers and go on whenever the attached telephone goes off hook. Table 1-1 describes the Ethernet status LEDs. Table 1-1 Ethernet Status LEDs LED LED Status Description Tx Flashing Packet being transmitted. Off No packet being transmitted. LNK On Ethernet connection is established. Rx Flashing Packet being received. Off No packet being received. Table 1-2 describes the red, yellow, and green (left to right) system status LEDs. Table 1-2 System Status LEDs Red Yellow Green Description On On On Initial power on. On On Off Boot code and diagnostics running. Off On Off Loading operating system and starting software. Off Flashing On Connecting to the Control Server. Off Off On Connection to the Control Server established. Adapter Software The adapter runs the VxWorks real-time operating system. Communication between the adapter and the control server is handled using media gateway control protocol (MGCP). Voice traffic is transmitted to and from a media gateway using real-time protocol (RTP). After the adapter is powered on and assigned an IP address, the adapter configuration is downloaded automatically from the Sylantro Control Server located on the service provider network. Minimal local configuration of the adapter is required. 1-8 Sylantro 24-Port Adapter Installation Guide

19 Introduction to the Sylantro Communications System 1 The adapter software has the following capabilities: Automated configuration Remote service and upgrade capabilities MGCP compliance RTP compliance G.711 CODEC Echo cancellation Full POTS functionality Automated remote self upgrades SNMP agent After the initial configuration (described in Configuring the Adapter on page 3-10), no other customer interaction with the adapter is required under normal conditions. Sylantro 24-Port Adapter Installation Guide 1-9

20 1 Introduction to the Sylantro Communications System 1-10 Sylantro 24-Port Adapter Installation Guide

21 Chapter 2 2Preparing for the 24-Port Adapter Installation This chapter describes all of the tasks that must be performed before a client adapter is installed. Site power, network, cabling, and safety requirements are given along with unpacking instructions. This chapter contains the following topics: Overview of the Installation Tasks on this page. System Requirements on page 2-3. Safety Requirements on page 2-4. Tools and Equipment Needed on page 2-6. Unpacking the Adapter on page 2-6. Overview of the Installation Tasks The adapter is usually installed inside the wiring closet or data room at the customer site. Make sure that the network and power connections are available in the wiring closet prior to installation. The installation procedure involves the following tasks: 1. Verifying that the power, cables, and network connections meet the requirements. 2. Unpacking the system. 3. Rack mounting the adapter. 4. Installing a 24-port analog/digital punch-down block. 5. Wiring the punch-down block. Sylantro 24-Port Adapter Installation Guide 2-1

22 2 Preparing for the 24-Port Adapter Installation 6. Connecting the 50-pin telephony cables to the adapter from the punch-down block. 7. Connecting the power. 8. Connecting a telephone to any port or connecting a terminal to the serial port on the adapter. 9. Entering the adapter configuration information. 10. Disconnecting the power. 11. Connecting the network. 12. Reconnecting the power. 13. Connecting the customer telephones to the punch-down block. 14. Verifying the installation. Preinstallation Checklist Before you begin installing the adapter you must do the following: Verify that your installation site meets the power requirements listed in Site Power Requirements on page 2-3. Verify that a network connection from the service provider is available and working. Verify that you have the cables listed in Cabling Requirements on page 2-4. Verify that you have received the configuration numbers from the service provider. Verify that a punch-down block is installed and available for the adapter ports and telephones. Note: Before installing an adapter you must obtain the IP address information from the service provider that includes the IP address of the adapter, subnet mask, IP address of the Control Server, and the address of the default gateway. 2-2 Sylantro 24-Port Adapter Installation Guide

23 Preparing for the 24-Port Adapter Installation 2 System Requirements This section describes all of the customer site requirements for the adapter including the site power, cabling, and network requirements. Site Power Requirements The AC source site requirements are as follows: Use a power source of Amps. Overcurrent protection devices are recommended as part of each system rack. Use a circuit breaker no larger than 120 VAC, 15A U.S. on the incoming power source. Note: Overcurrent devices must meet applicable national and local electrical safety codes, and they must be approved for the intended application. Ensure that the appliance inlet on the rear of the adapter remains accessible after installation. Caution: External filtering and/or surge suppression devices may be required on the power feeds where branch circuit electromagnetic characteristics are unknown. Establish the safety earth path by connecting the grounding conductor within the AC power cord to a reliably earthed socket outlet located near the equipment. Sylantro 24-Port Adapter Installation Guide 2-3

24 2 Preparing for the 24-Port Adapter Installation Network Requirements Each end customer must have a 10/100-BaseT network connection routable to the service provider to support the voice services offered by the Sylantro system. The network connection to the service provider can be any type of IP connection, such as fiber channel, one or more DSL lines, or a T1 line. If the network connection to the service provider is a DSL modem or a single T1 line, a conversion device is deployed by the service provider at the customer site. The conversion device should be connected directly to an Ethernet switch within the customer site. Within the customer site, the adapter is connected to the Ethernet switch closest to the entry point. Note: Do not install the adapter behind a customers network firewall. Firewalls typically prevent the transmission of voice traffic. Cabling Requirements One or more standard 25 pair, 50-pin telephony cables with male Amphenol connectors are required to complete the installation. The cable length depends on the location of the adapter and the punch-down block. The number of cables required depends on the type of adapter you are installing, analog or digital. One cable can support up to 24 analog ports or eight digital ports. Obtain the correct number of cables to complete the installation before proceeding. Safety Requirements When installing the Sylantro adapter, observe all caution and warning statements. The following guidelines help ensure your safety and protect the equipment. However, these guidelines may not cover all potentially hazardous situations you may encounter during system installation. The installation should comply with the National Fire Protection Association (NFPA) 70, United States National Electrical Code. Always disconnect all power cables before installing or removing the chassis. Keep the chassis area clear and free of dust during and after installation. 2-4 Sylantro 24-Port Adapter Installation Guide

25 Preparing for the 24-Port Adapter Installation 2 Keep tools and chassis components away from walk areas. The adapter operates safely when it is used in accordance with its marked electrical ratings and product usage instructions. The equipment grounding must meet local and national electrical codes. Warning: Only qualified personnel should be allowed to install or replace this equipment. Warning: Do not put metal objects through the side vent holes on the chassis. Electrical shock could result. Warning: This adapter is intended for installation in restricted access areas. A restricted access area is where access can be gained only by service personnel through the use of a special tool, lock and key, or other means of security, and is controlled by the authority responsible for the location. Warning: Do not use this product near water; for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Sylantro 24-Port Adapter Installation Guide 2-5

26 2 Preparing for the 24-Port Adapter Installation Tools and Equipment Needed The following items are needed to install the Sylantro adapter and connect the customer telephones. Phillips-head screwdriver for attaching brackets and rack mounting the chassis. Punch-down tool. Analog or digital telephone (matching adapter type) for configuration. One female to female 9-pin straight-through serial cable. One computer with a serial communication program such as Hyperterm or ProCom. Unpacking the Adapter The adapter is shipped in a cardboard box along with the following: Power cable Installation guide Rack-mount brackets Screws required to attach the brackets to the adapter Be sure to retain the original packing box in case the equipment needs to be returned to your service provider. 2-6 Sylantro 24-Port Adapter Installation Guide

27 Chapter 3 3Installing the 24-Port Adapter This chapter describes how to install the adapter at the customer site and configure the IP address. This chapter contains the following topics: Mounting the Adapter on this page. Connecting the Power on page 3-8. Connecting the Telephone Lines on page 3-8. Configuring the Adapter on page Making the Network Connections on page Completing the Installation on page Assigning Extensions to Phones on page Mounting the Adapter The adapter is designed to be rack mounted within the wiring closet at the customer site. To rack mount the chassis, follow these steps: 1. Remove the rack-mount brackets from the shipping container. 2. Attach the rack-mount brackets to each side of the front of the adapter using the two included screws (Figure 3-1). Sylantro 24-Port Adapter Installation Guide 3-1

28 3 Installing the 24-Port Adapter bracket Figure 3-1 Attaching the Brackets to the Chassis 3. Slide the chassis into an installed 19-inch rack, and attach the chassis using four screws (not included) suitable for the rack (Figure 3-2). rack Figure 3-2 Mounting the Chassis in the 19-inch Rack 3-2 Sylantro 24-Port Adapter Installation Guide

29 AC Power ETHERNET RS-232 Installing the 24-Port Adapter 3 The chassis must be secured within the rack frame using screws suitable for the equipment frame. They must be a minimum size of M5 (10/32) depending on the frame. The recommended tightening torque for the M5 screws is 4.0 Nm (3.0lbf-ft). Caution: For installations located in earthquake risk zones 3 and 4, a minimum of two hard mounting locations must be used. 4. Verify that a punch-down block suitable for 24 or more phones is installed. If necessary, install a punch-down block on the wall according to the instructions that came with the punch-down block. 5. Wire one or more 50-pin telephony cables with a 50-pin Amphenol male connector on one end, to the back of a punch-down block (Figure 3-3). Alternatively, you can purchase punch-down blocks that already have the cable pre-wired. Adapter-back DIGITAL PORTS 9-16 DIGITAL PORTS DIGITAL PORTS 1-8 Punch-down block-back Punch-down block wall mounting patch2 Figure 3-3 Connecting the 50-pin Telephony Cable to the Punch-down Block Note: Each cable can support up to 24 analog ports or eight digital ports. Therefore, digital adapters require up to three cables. Sylantro 24-Port Adapter Installation Guide 3-3

30 3 Installing the 24-Port Adapter For cables used with analog adapters, there are two wires per telephone port that should be punched down as shown in Table 3-1. For example, to make the connection for port 1, follow these steps: (a) (b) Put the white/blue wire from pin 26 in the tip connector for port 1 on the back of the punch-down block, and punch it in using a punch-down tool. Put the blue/white wire from pin 1 in the ring connector for port 1 on the back of the punch-down block, and punch it in. Later you will connect the twisted pair from each of the telephones to the corresponding port on the front of the punch-down block. Table 3-1 Analog Punch Down Information Binder color Port Pin White Red Stripe color Wire color Signal 26 White/Blue Tip 1 Blue Blue/White Ring 27 White/Orange Tip 2 Orange Orange/White Ring 28 White/Green Tip 3 Green Green/White Ring 29 White/Brown Tip 4 Brown Brown/White Ring 30 White/Slate Tip 5 Slate Slate/White Ring 31 Red/Blue Tip 6 Blue Blue/Red Ring 32 Red/Orange Tip 7 Orange Orange/Red Ring 33 Red/Green Tip 8 Green Green/Red Ring 34 Red/Brown Tip 9 Brown Brown/Red Ring 35 Red/Slate Tip 10 Slate Slate/Red Ring 3-4 Sylantro 24-Port Adapter Installation Guide

31 Installing the 24-Port Adapter 3 Table 3-1 Analog Punch Down Information (Continued) Binder color Port Pin Black Yellow Black/Blue Tip 11 Blue Blue/Black Ring 37 Black/Orange Tip 12 Orange Orange/Black Ring 38 Black/Green Tip 13 Green Green/Black Ring 39 Black/Brown Tip 14 Brown Brown/Black Ring 40 Black/Slate Tip 15 Slate Slate/Black Ring 41 Yellow/Blue Tip 16 Blue Blue/Yellow Ring 42 Yellow/Orange Tip 17 1 Orange 17 Orange/Yellow Ring Stripe color Wire color Signal 43 Yellow/Green Tip 18 Green Green/Yellow Ring 44 Yellow/Brown Tip 19 Brown Brown/Yellow Ring 45 Yellow/Slate Tip 20 Slate Slate/Yellow Ring Sylantro 24-Port Adapter Installation Guide 3-5

32 3 Installing the 24-Port Adapter Table 3-1 Analog Punch Down Information (Continued) Binder color Port Pin Violet The remaining ports are reserved for future use. Stripe color Wire color Signal 46 Violet/Blue Tip 21 Blue Blue/Violet Ring 47 Violet/Orange Tip 22 Orange Orange/Violet Ring 48 Violet/Green Tip 23 Green Green/Violet Ring 49 Violet/Brown Tip 24 Brown Brown/Violet Ring 50 Violet/Slate Not used. Tip 25 Slate Slate/Violet Not used. Ring For digital adapters, there are four wires per telephone port. However, some digital telephones use only two wires similar to analog telephones. If your digital telephones use four wires, use the punch down information in Table 3-2. Table 3-2 shows the port, pin, color, and signal for each wire of a 50-pin telephony cable. Table 3-2 Digital Punch Down Information Port Pin Wire color Signal 1 Blue/White Voice receive Orange/White Data receive 26 White/Blue Voice transmit 27 White/Orange Data transmit 3 Green/White Voice receive 4 Brown/White Data receive 28 White/Green Voice transmit 29 White/Brown Data transmit 3-6 Sylantro 24-Port Adapter Installation Guide

33 Installing the 24-Port Adapter 3 Table 3-2 Digital Punch Down Information (Continued) Port Pin Wire color Signal 5 Slate/White Voice receive 6 Blue/Red Data receive 3 30 White/Slate Voice transmit 31 Red/Blue Data transmit 7 Orange/Red Voice receive 8 Green/Red Data receive 4 32 Red/Orange Voice transmit 33 Red/Green Data transmit 9 Brown/Red Voice receive 10 Slate/Red Data receive 5 34 Red/Brown Voice transmit 35 Red/Slate Data transmit 11 Blue/Black Voice receive 12 Orange/Black Data receive 6 36 Black/Blue Voice transmit 37 Black/Orange Data transmit 13 Green/Black Voice receive 14 Brown/Black Data receive 7 38 Black/Green Voice transmit 39 Black/Brown Data transmit 15 Slate/Black Voice receive 16 Blue/Yellow Data receive 8 40 Black/Slate Voice transmit 41 Yellow/Blue Data transmit Not used Not used Label the punch-down block with the appropriate adapter port numbers, if necessary. Sylantro 24-Port Adapter Installation Guide 3-7

34 3 Installing the 24-Port Adapter Connecting the Power Connect one end of the power cable to the back of the adapter and the other end to an overcurrent protection device. The overcurrent protection device can then be plugged into a standard AC outlet. The adapter is on after the power is connected. Caution: Use the power cable that is shipped with the adapter. Using a different cable can cause damage to the system. Warning: To prevent dangerous overloading of the power circuit, read the label on the rear of the adapter that indicates maximum power load ratings. Failure to follow these rating guidelines could result in a dangerous situation. Connecting the Telephone Lines Customer telephones are usually connected to the client adapter through the punch-down block as shown in Figure 3-4. Punch-down block-front patch3 Figure 3-4 Connecting the Telephones to the Punch-down Block 3-8 Sylantro 24-Port Adapter Installation Guide

35 Installing the 24-Port Adapter 3 You may need to cross connect the telephone block to the adapter block if two separate punch-down blocks are used. Warning: Never install telephone wiring during an electrical storm. Warning: Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Warning: Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Caution: Use caution when installing or modifying telephone lines. Sylantro 24-Port Adapter Installation Guide 3-9

36 3 Installing the 24-Port Adapter Configuring the Adapter Caution: Do not connect the adapter to the network until you have completed configuring the adapter address as described in this section. Using a Telephone to Configure an Adapter To configure the adapter using a telephone, you must first connect a telephone to any port on the adapter and enter a series of numbers. The adapter can then communicate with the Control Server and obtain its configuration. To configure the IP address using a telephone, follow these steps: 1. Connect an analog or digital telephone to any port on the adapter through the punch-down block. On a digital telephone with a display, the display prompts you through the configuration process. When you first connect a digital display phone, the display phone shows WELCOME TO SYLANTRO SYSTEMS. You connect an analog telephone to an analog adapter, and a digital telephone to a digital adapter. 2. With the adapter powered on, lift the handset or press Spkr to go off hook and listen to the telephone, you should hear a fast busy tone. Note: Enter digits slowly so they are properly shown on the display. 3. On the telephone, enter the following password: * # * # 1 * 2 * 3. The display shows only * s as you enter the password. You will hear a stutter dial tone to confirm that you have entered the configuration mode and the display shows CFG MAIN MENU Sylantro 24-Port Adapter Installation Guide

37 Installing the 24-Port Adapter 3 4. Enter each of the commands and the associated number shown in Table 3-3 given to you by the service provider followed by the pound (#) key. If you make a mistake or see ERROR on the display, press # # and repeat the previous command. For example, enter 01 (you will hear dial tone) then 172*16*128*160#. This entry means the IP address of the adapter is The display shows the digits as you enter them. Table 3-3 Adapter Configuration Commands Step Command Display Task 1 01 xxx*xxx*xxx*xxx# ENTER IP ADDR: Enter the IP address of the adapter *xxx*xxx*xxx# ENTER NETMASK: Enter the netmask xxx*xxx*xxx*xxx# ENTER GATEWAY: Enter the IP address of the gateway xxx*xxx*xxx*xxx# ENTER C_SERVER: Enter the IP address of the Control Server xxx*xxx*xxx*xxx# ENTER DNS IP ADDR Enter the IP address of the DNS server company.com# ENTER DNS DOMAIN Enter the domain name of the service provider s DNS server. To enter a character, use the following format: <numeric key associated with the character> + <the position of the character on the numeric key> For example, 21 represents the character A and 22 represents the character B. If the DNS domain is Sylantro.com, you would enter: * The corresponding letters appear on the phone LCD as you enter the domain name. The zero key (0) erases the previously entered character. If the entire string is erased, 0 restarts the DNS Name configure menu xxx# 1 ENTER IP TOS 1. The IP TOS command is optional. All other commands listed in Table 3-3 are required. Enter the IP type of service. Recommended value is 188. For more information, refer to Table 3-4. Note: If the numbers from the service provider start with a 0, do not enter the prefix before entering the numbers from the service provider. Sylantro 24-Port Adapter Installation Guide 3-11

38 3 Installing the 24-Port Adapter If you hear a stutter dial tone after you enter the number followed by the # sign, the system has verified that you entered the correct number of valid digits. If you hear a busy tone and the display shows ERROR:, you have not entered the correct number of digits. If this is the case, press # # and the code again (01), then reenter the number followed by the pound (#) key. The adapter must have these addresses before it can connect to the service provider network and obtain configuration information. 5. When you have finished entering the configuration numbers into the telephone, press 05 to save your entries, then press 99 to reboot the adapter or just hang up the telephone. 6. Unplug the adapter. Using the Serial Port to Configure an Adapter You can connect a terminal to the serial port on the back of the adapter to configure the adapter address using the command line interface. Alternatively, you can connect a PC with terminal software, such as Hyperterm to the serial port for configuration purposes. Your terminal must be configured as follows: 9600 baud Data bits=8 Parity=None Stop bits=1 Flow control=none To configure the adapter using the serial port, follow these steps: 1. Connect a terminal or a computer with serial terminal software to the serial port on the back of the adapter. Start the terminal software on your computer if you are not using a terminal. 2. Power on the adapter and press any key during the adapter count down. 3. At the menu prompt (menu>), type config Sylantro 24-Port Adapter Installation Guide

39 Installing the 24-Port Adapter 3 4. Enter the following commands at the config prompt: config> config> config> config> config> config> config> config> ip-address xxx.xxx.xxx.xxx netmask xxx.xxx.xxx.xxx gateway xxx.xxx.xxx.xxx callagent-ip-address xxx.xxx.xxx.xxx dns-ip-address xxx.xxx.xxx.xxx dns-domain company.com ip-tos xx (optional) save Table 3-4 describes each of the configuration commands shown in Step 4. Table 3-4 Description of Configuration Commands Command ip-address netmask gateway callagent-ip-address dns-ip-address dns-domain Description IP address of the adapter. The netmask associated with the adapter address. IP address of the gateway. IP address of the Sylantro Control Server, which is the MGCP call agent. IP address of the service provider DNS server. Domain name of the service provider DNS server. Sylantro 24-Port Adapter Installation Guide 3-13

40 3 Installing the 24-Port Adapter Table 3-4 Command ip-tos save Description of Configuration Commands (Continued) Description IP Type of Service represents an 8-bit field in the IP header that allows the network to prioritize IP traffic based on the value of this field. The recommended setting is 188 decimal ( binary), based on each of the six fields described below. The 8-bits are ordered 0 7 and are composed of the following parts: Precedence (bits 0,1,2). Valid values include the following: Network Control Internetwork Control CRITIC/ECP Flash Override Flash Immediate Priority Routine For realtime voice communications the maximum application setting of 101 (5 decimal) is recommended. Levels 6 and 7 are normally reserved for network equipment only. Delay (bit 3). Valid values are: 0 (normal delay) and 1 (low delay). Recommended setting is 1. Throughput (bit 4). Valid values are 0 (normal throughput) and 1 (high throughput). Recommended setting is 1. Reliability (bit 5). Valid values are 0 (normal reliability) and 1 (high reliability). Recommended setting is 1. Reserved (bits 6 and 7). These bits must be set to 0. Saves the configuration you just entered. 5. Unplug the adapter Sylantro 24-Port Adapter Installation Guide

41 AC Power ETHERNET RS-232 Installing the 24-Port Adapter 3 Making the Network Connections The adapter should be connected directly to the first Ethernet switch or router that is connected to the incoming broadband IP connection from the service provider. After the incoming line is terminated in the customer s wiring closet, a connection is made from the termination box to a device that converts the incoming line to 10/100-BaseT Ethernet. The 10/100-BaseT line is then connected to an Ethernet switch. The data subnet and the voice subnet (adapter) are then connected to the switch. This configuration allows both data and voice traffic to pass to the service provider network using a single physical line. The network connections are made using Category 5 cables. To connect the adapter to an Ethernet switch, connect one end of a Category 5 cable to an open port on the Ethernet switch, and the other end to the Ethernet port on the back of the adapter as shown in Figure 3-5. Ethernet switch Data network Incoming network termination DIGITAL PORTS 9-16 DIGITAL PORTS DIGITAL PORTS 1-8 Adapter-front Adapter-back Integrated access device adapter_net_connect Figure 3-5 Connecting the Adapter to an Ethernet Switch This configuration applies to any incoming broadband connection such as a DSL line or T1/E1 line from the service provider. The network connection provided by the service provider should have sufficient bandwidth to support the customer data and voice requirements. Sylantro 24-Port Adapter Installation Guide 3-15

42 3 Installing the 24-Port Adapter When adapters are connected to a DSL network, the incoming DSL line is connected directly to a DSL modem. A connection is then made from the DSL modem to an Ethernet switch using a Category 5 cable. In some cases, the DSL modem can contain an internal hub; in this case, the adapter should be connected directly to one of the hub ports within the DSL modem. Note: Make sure the service provider network connection is already installed and verified before the adapter is installed. Table 3-5 shows the signals for the Ethernet port connector on the adapter. Table 3-5 Ethernet Port Signals Pin Signal Direction Description 1 TxD+ Transmit data + 2 TxD- Transmit data - 3 RxD+ Receive data + 4 None No connection 5 None No connection 6 RxD- Receive data - 7 None No connection 8 None No connection Completing the Installation Plug the adapter back into the power source. After all of the configuration numbers are entered, the network connection is made, and the adapter is powered on, the adapter connects to the Control Server and obtains its configuration information. You can monitor the status LEDs on the front of the chassis to determine if a connection is made, see Table 1-2 on page 1-8. If the LEDs do not indicate that a connection is established with the Control Server, see the troubleshooting information in Chapter 4, Verifying and Troubleshooting the 24-Port Adapter Installation Sylantro 24-Port Adapter Installation Guide

43 Installing the 24-Port Adapter 3 Another way to confirm that the adapter is properly configured is to go off hook on port 1, if the addresses are accepted, you hear normal dial tone. If they are not accepted, you hear a fast busy tone. If you hear a fast busy tone, verify the numbers given to you by the service provider and repeat Using a Telephone to Configure an Adapter on page To complete the installation, you must connect each of the customer telephones to the front of the punch-down block. It is important that the person responsible for configuring the customer services knows which physical telephone connects to which port. Assigning Extensions to Phones After you have installed and configured the 24-port adapter and connected the phones, the last step is to assign an extension number to each phone. Usually, the office administrator at the customer site is responsible for doing this task. You can assign an extension number using one of the phones you just connected, or you can use the Management Portal. For information on assigning extension numbers to adapter ports using the Management Portal, refer to the Sylantro Communications Management Portal User s Guide. To assign extension numbers to telephones directly on each phone, follow these steps: 1. Go to the first telephone that you want to assign to an extension number, and go off hook (that is, lift the receiver or press the Spkr button). 2. Enter the following numeric series: *51, tenant reg code, registration password, extension number. For example, * where 1111 is the tenant reg code, 2222 is the registration password, and 2351 is the extension number you are assigning. The tenant reg code and registration password are initially supplied by your service provider. If you do not know these numbers, contact your service provider or use the Management Portal to assign extension numbers as described in the Sylantro Communications Management Portal User s Guide. Repeat these steps for each telephone that you want to assign an extension to. Sylantro 24-Port Adapter Installation Guide 3-17