IRON MOUNTAIN GOVERNMENT SERVICES

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1 IRON MOUNTAIN GOVERNMENT SERVICES ABOUT IRON MOUNTAIN Iron Mountain is an industry leader in records storage and information management, assisting more than 220,000 organizations in 45 countries on five continents by storing, protecting and managing their information. Iron Mountain Government Services responsibility to protect our federal customers most vital information begins immediately upon initial receipt and follows a secure chain of custody that does not end until it is safely returned or has been securely destroyed. Iron Mountain understands that transferring information to an outside partner can be a leap of faith. Federal agencies must trust that their information will be protected and available when needed, whether for everyday use, specialized missions or for recovery in the event of a disaster. That is why we believe customers should only trust their information assets to a provider that demonstrates an unparalleled level of experience and expertise in storing and managing information like Iron Mountain. Our solutions are built on proven processes and industryleading technology. IRON MOUNTAIN SOLUTION OFFERINGS Iron Mountain offers a portfolio of services to protect customer information across every phase of the information lifecycle: > > Federal Compliant Records Management > > Document Imaging and Management > > Adaptive Federal Storage Services > > Secure Shredding > > Data Management and Backup > > Secure Colocation Data Centers > > Secure e-waste and IT Asset Disposition > > Professional Services Support COMPANY STATISTICS > > 20,000+ employees > > 620+ cleared personnel supporting federal records management contracts > > 530 million cubic feet of hard copy records > > 80+ million square feet of real estate (5.2M cft. CFR) > > 89 million pieces of media stored > > 627 million images scanned annually > > 8 million+ shredding engagements annually > > vehicles, 15 million trips annually Iron Mountain Services available on GSA Schedule 36 Contract # GS-25F-0066M.

2 SOLUTION OFFERINGS FEDERAL COMPLIANT RECORDS MANAGEMENT Iron Mountain s network of NARA-compliant records facilities provides agencies with cost-effective records storage and management services to meet compliance requirements and gain peace of mind that their federal records are always secure. These facilities are approved by NARA, 36 Code of Federal Regulations (CFR) Part 1234 compliant and meet Federal Emergency Management Agency s (FEMA) Continuity of Operations Plan (COOP) requirements. All of Iron Mountain s federal records facilities are designed by a dedicated real estate and engineering team with expert guidance from federal compliance officers, NARA and security agencies. We partner with government administrators to walk through a comprehensive checklist to ensure full compliance and provide reporting tools to easily and thoroughly demonstrate adherence to these compliance requirements. Iron Mountain is able to store secret security level information and is seeking sponsorship for top secret security clearance. ALL IRON MOUNTAIN FEDERAL RECORDS FACILITIES FEATURE: > > Stringent security protocols protecting exterior, entry and interior areas > > Roof design and support for each individual chamber > > Comprehensive fire protection, detection and suppression systems > > Protective environmental controls > > Redundant power supplies > > Dual water supply and double-walled pipe leak protection DOCUMENT IMAGING AND MANAGEMENT Iron Mountain s Document Imaging and Management services enable federal agencies to execute on their digital strategies to achieve better information access and collaboration. As the volume and variety of government records continue to grow, Iron Mountain helps customers solve the challenges of digitizing and unifying paper and electronic records to achieve a modernized RIM program where records are managed in a digital state. DOCUMENT IMAGING BENEFITS AT A GLANCE: > > Transition to electronic records management leveraging intelligent scanning technology > > Unify physical and digital workflows for better decision making > > Enable fast, reliable access to the right information at the right time > > Backfile and Day Forward Imaging > > Image on Demand > > Document Management > > Hosted Image Archiving > > Discovery and Litigation Support

3 ADAPTIVE FEDERAL STORAGE SERVICES With the Iron Mountain Adaptive Federal Storage Services, federal agencies can utilize a custom solution for federal compliant storage of agency records. Iron Mountain s expertise provides a distinct differentiator to agencies in need of NARA regulated and federally compliant infrastructure for records. This solution provides a unique opportunity for agencies to procure space tailored to meet their specific needs. Agencies also gain the ability to choose from a number of additional services that will help support best-practice records center operations. Agencies gain flexibility to move a mix of records management functions, such as active/inactive files, digital conversion, and even staffing to an offsite, dedicated compliant space. ADAPTIVE FEDERAL STORAGE SERVICES WILL HELP AGENCIES: > > Cut costs and gain operational efficiencies > > Inherit more consistent retention and information governance practices > > Customize a solution to meet specific agency needs for a specific set of requirements > > Create a flexible solution to their records requirements for future needs > > Add-on additional optional services structured to help agencies support best practice records management operations SECURE SHREDDING Iron Mountain s secure shredding programs safely and cost-effectively destroy unnecessary paper-based documents. The services are tailored to federal agencies customized needs (services vary by location). We provide an environmentally friendly end life for paper and are AAA certified by the National Association for Information Destruction (NAID). Iron Mountain offers onsite and offsite shredding services on a one-time or recurring basis per each customer s unique requirements. BENEFITS OF A SECURE SHREDDING PROGRAM: > > Protection of sensitive information > > Timely destruction of the right materials > > A defensible program > > Secure chain of custody > > Compliant and responsible end of life management

4 DATA MANAGEMENT AND BACKUP Restoration Assurance Program Provides agencies the ability to identify the data on archival tapes, access this data in response to compliance or discovery needs and ensure that it remains available in the right media format today and in the future. Tape Vaulting Ensures critical backup media is securely stored in optimized environmental conditions for long-term preservation and retention. Agencies can rely on a rigorous chain of custody and documented audit trail while tapes are in transit and stored in one of our secure, environmentally controlled facilities. Data Domain Replication Provides a fully managed Data Domain replication target in Iron Mountain data center facilities hosted by the Iron Mountain Cloud Data Replication for EMC Data Domain Solution. Iron Mountain provisions secure, high-speed, reliable network connectivity to make replication efficient over the wide area network (WAN). DATA MANAGEMENT BENEFITS AT A GLANCE: > > Automated cloud services to safeguard against disasters, equipment failure, or simple human error > > Improved data availability with service level agreements tailored to agencyspecific access needs > > Protected data in highly secured, mirrored underground facilities for full fail-over redundancy > > Consistent chain of custody via fully encrypted transport and storage services Cloud Services Allows agencies to utilize highly secured cloud services that are safely hosted in our remote, mirrored data centers. Iron Mountain s cloud services are managed following proven procedures and best practices to ensure data availability that meets our customers unique service level requirements. Disaster Recovery Arms agencies with experienced DR experts to explore different disaster scenarios and the implications it can have on response time. Additional services include real-world testing, defining a set of priority media and establishing a remote vault for that priority media. SECURE CHAIN OF CUSTODY Secure data lifecycle solutions with chain of custody expertise PROTECT Protecting data through its lifecycle with security excellence SOLUTION / MANAGEMENT ICONS INDUSTRY Data Center FORKLIFT, OPERATIONS RESTORE/RECOVER Tape Vault DISK STORE RECORDS TAPE VAULTING DISASTER RECOVERY DATA DOMAIN Data REPLICATION Domain BENEFITS Replication Cloud Back Up HEALTHCARE LEGAL FINANCE DISPOSE AUDIENCE TRUCK/FLEET DIGITISE MANAGE Restoration Assurance Program SHREDDING SECURITY THOUGHT LEADERSHIP / FORWARD-LOOKING E-Waste MISC. and Destroying Disaster Recovery RECYCLE, SUSTAINBABILITY RIM C-SUITE IT RESPONSIVE CARING/LEADERSHIP STRAIGHTFORWARD / STORAGE

5 IRON MOUNTAIN DATA CENTERS With Iron Mountain, federal agencies can utilize a data center in an FISMA P1 High Level secure, resilient, energy-efficient facility to ensure seamless performance of mission functions. Customers can leverage our comprehensive data center services to transition operations to a more versatile, optimized environment. INDUSTRY-SPECIFIC COMPLIANCE FOR DATA CENTERS SOLUTION / MANAGEMENT ICONS COLOCATION OPTIONS: Wholesale Data Center Provides dedicated, secure space with flexible, scalable growth options, and metered power. Retail Colocation Offers access to a secure, shared environment supported by scalable floor space, reliable power and flexible cooling. SECURE COLOCATION DATA CENTER SERVICES: Compliant Asset Tracking Service Use Radio Frequency Identification (RFID) technology to track the agency s IT assets from initial receipt to final disposition and create an auditable inventory of cage, cabinet and suite contents. Data Center Infrastructure Management (DCIM) Gain access to accurate, real-time information about the critical systems in the Iron Mountain colocation data center through our DCIM portal. Installation and Remote Hands Services Manage everything from large-scale server and storage deployments and complex cable installations to reboots and hard drive replacements. BUILD A FIT FOR PURPOSE DATA CENTER SOLUTION TO MEET SPECIFIC NEEDS: INDUSTRY FORKLIFT, OPERATIONS Colocation Managed Network Services Legacy Tape Restoration Assurance DISK STORE RECORDS TAPE VAULTING NETWORK SERVICES CLOUD BACKUP BENEFITS HEALTHCARE LEGAL TRUCK/FLEET DIGITISE MANAGE SHREDDING SECURITY THOUGHT LEADER FORWARD-LOOKIN AUDIENCE DISK NETWORK SERVICES Cloud Storage/ Object Storage CLOUD BACKUP Cloud Backup Full Service Backup and Recovery MISC. RECYCLE, SUSTAINBABILITY RIM C-SUITE IT RESPONSIVE CARING/LEADER

6 SECURE E-WASTE AND IT ASSET DISPOSITION Iron Mountain offers a suite of enterprise-level secure IT Asset Disposition (ITAD) services that meet federal agencies IT disposal needs, in a secure, efficient and environmentally responsible manner. These services can help minimize risk and maximize asset value recovery with secured chain of custody controls. E-Waste Recycling Any items that no longer have market value will be broken down into parts and recycled following the highest industry standards. Hard Drive and Tape Destruction Provides destruction options offered both onsite and offsite so agencies can customize to their specific needs. Enterprise IT Asset Disposition Program Offers agencies the option to stand up a custom, enterprise-wide program to dispose of IT assets and maximizes value recovery on an ongoing basis. SITAD BENEFITS AT A GLANCE: > > Confidently manage old, obsolete or decommissioned data center IT equipment and e-waste > > Certify environmentally responsible disposition per strict industry regulations and mandates > > Ensure complete destruction of all sensitive information prior to recycling or remarketing IT Asset Remarketing Enables customers to earn money back from assets that still have market value. Items that no longer are functioning may be sent to refurbishment and then resold if that process can net an asset value. PROFESSIONAL SERVICES SUPPORT A comprehensive information management program can be further enhanced to realize value by driving information governance policy to adoption, providing information to people, unifying electronic and physical records and building consistency across agency workflows, locations and departments. Iron Mountain offers consulting services through our professional services organization and through strategic industry partnerships that include: PROGRAM SERVICES > > RIM program assessement > > RIM program development > > Data integrity ONSITE STAFFING > > Long or short term staffing > > Range of personnel experience, qualifications and certifications TECHNOLOGIES > > RIM software > > Electronic records management > > Information mapping PROFESSIONAL SERVICES CONSULTING: > > Program assessments > > Organizational design and staffing > > Strategic information governance consulting > > Information mapping > > Policy and retention > > Classification and disposition strategies > > Analytics dashboards IRON IRONMOUNTAIN.COM ABOUT IRON MOUNTAIN Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. Founded in 1951, Iron Mountain manages billions of information assets, including backup and archival data, electronic records, document imaging, business records, secure shredding, and more, for organizations around the world. Visit the company website at for more information Iron Mountain Incorporated. All rights reserved. Iron Mountain and the design of the mountain are registered trademarks of Iron Mountain Incorporated in the U.S. and other countries. All other trademarks are the property of their respective owners. USFED-BRO A