Immigration IT Solutions ENHANCED SYSTEMS INCREASED SECURITY IMPROVED PROCESSES

Transcription

1 Immigration IT Solutions ENHANCED SYSTEMS INCREASED SECURITY IMPROVED PROCESSES

2 A Nation Built on Immigration lmmigration has been essential to the development of the United States by bringing together individuals from diverse backgrounds to work together in breeding new thoughts and innovation. In 2014, over 1.5 million people became lawful permanent residents or obtained citizenship.¹ This consistent volume of migration to the U.S. has created an opportunity for a person-centric and unified system that makes the immigration process simple for applicants and the agencies that serve them while making the country more secure. ENHANCED SYSTEMS INCREASED SECURITY IMPROVED PROCESSES General Dynamics IT is positioned to assist agencies in executing their immigration services IT strategy with solutions that improve efficiency, reduce errors and promote security. From helping agencies secure the border to improving immigration vetting, we provide the oversight and infrastructure support to improve IT processes. By combining mission knowledge with technology, we help organizations migrate to a centralized system consolidating functional support across all agencies. Trusted Provider #1 CONTACT CENTER PROVIDER TO THE FEDERAL GOVERNMENT 100M+ INDIVIDUALS SCREENED USING RISK ASSESSMENT TESTS 17M+ SECURE ID CARDS 50+LARGE-SCALE PERSONALIZED SINCE 2010 DATA WAREHOUSE DEPLOYMENTS 10+ YEARS 40% OF U.S. POPULATION OF GOVERNMENT CLOUD SUPPORT TOUCH OU R CUSTO M ER-FACI NG WEBSITES OR CONTACT CENTERS OPERATE 15+ PROVIDE CLOUD SOLUTIONS A N D SERV ICES TO SECURIT Y OPER ATION CENTERS AND CRITICAL INCIDENT RESPONSE TEAMS 14 AGENCIES 27 PROGRAMS ¹According to the latest published Yearbook of Immigration Statistics (2014) Office of Immigration Statistics, Department of Homeland Security Page 2

3 Solutions & Services Connecting People to Government OMNI-CHANNEL CONTACT CENTER OPERATIONS Contact centers must be robust and prepared to handle high volumes of calls, web chats and s from millions of applicants in a variety of languages. As one of the largest contact center providers to the federal government, we deliver full-spectrum solutions, from standing up complete IT infrastructures to hiring and training customer service representatives. 24x7x365 Omni-Channel Operations FedRAMP-Compliant Cloud Solutions Multilingual Services CONNECTED SERVICE #1 federal government contact center provider 40% of U.S. population connect to a General Dynamics IT contact center 17 U.S. contact center locations Employ up to 20,000 customer service representatives Facilitate millions of customer interactions CUSTOMER REL ATIONSHIP Accurate Information, Connected Agencies and Modern Customer Interaction An effective person-centric and secure immigration system relies on the ability to process and track an individual s case accurately at every stage of the lifecycle. Experienced with CRM solutions and system integration, we support agencies in deploying technology to ensure the appropriate flow of information, modernize customer interaction and transform services. Securely Maintaining Sensitive Information DATA & RECORDS With millions of applications for residency and citizenship submitted yearly across multiple agencies, the ability to manage and quickly access information and individual records is critical to the process and homeland security. We securely manage big data, providing accessibility and trending insights, allowing agencies to rapidly obtain the intelligence they need to fulfill their missions. Determining the eligibility of applicants for residency and citizenship is one of the primary missions of the immigration system. We architect and deploy business intelligence tools and implement risk assessments to provide all the elements needed vet applicants and make sound eligibility decisions. SECURIT Y & IDENTIT Y Complex processes that involve collection and dissemination of sensitive information require various levels of security. From cyber security to identification cards and border security, we defend mission-critical systems and help maintain identity management standards while securing communities and the border. Knowledge-Based Application Deployment Clear 360-degree view of customer interactions System Integration Connected information Accurate case history Data Collection and Cleansing I N S I G H T- D R I V E N A P P R OAC H Records Management 50+ data warehouse deployments Data Analytics Deploy secure virtual analytic environments Data Security Drive insights from billions of rows of data Analyze disparate data Tools for Informed Decision Making Securing Systems, Identities and the Border COMPLETE VISIBILIT Y Consistent and efficient contact handling ELIGIBILIT Y DETERMINATION Integrated CRM Design Applicant Risk Assessment and Vetting COMPREHENSIVE DECISION SUPPORT Extensive Background Check Tools Route applicant transactions to appropriate staff Electronic Application Processing Identify high-risk applicants Provide eligibility communications Cyber Security A DVA N C E D S E C U R I T Y Security and Network Operation Centers Protect mission-critical systems and some of the U.S. s most sensitive data Secure Cloud Solutions Remote Video Surveillance System Video Analytics 15+ SOC and critical incident response teams 24x7x365 monitoring of thousands of networks 17M+ ID cards personalized since 2010 Page 3 Page 4

4 Technology-Enabled Immigration Process Applicant General Dynamics IT is positioned to assist agencies in executing their immigration services IT strategy with solutions that improve efficiency, reduce errors and promote security. Security & Identity Management Contact Centers Case Management & CRM Eligibility Determination 24x7x365 service Multilingual staff Multi-channel communication 360-degree view of applicant Comprehensive case history Integrated with contact centers Accurate risk assessment Thorough applicant vetting Streamlined application processing Data & Records Management Visa Work, Visit or Family Immigration Benefit Residency & Citizenship Threat Removal Secure mission-critical systems Continuous identity protection 24x7x365 network monitoring Data consolidation Data analytics & insights Quick access to information & records Page 5

5 Contact Us General Dynamics Information Technology 3211 Jermantown Road Fairfax, Virginia phone: web: 1/4/17 General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer Minorities/Females/ Protected Veterans/Disabled General Dynamics Information Technology. All rights reserved.