TELEPLAN JOURNEY TOWARDS ACHIEVING ISO Presented by Anthony Abraham & Tejpal Singh Date : 2 nd April 2013.

Transcription

1 TELEPLAN JOURNEY TOWARDS ACHIEVING ISO Presented by Anthony Abraham & Tejpal Singh Date : 2 nd April 2013.

2 AGENDA About Teleplan Introduction Our shared Experience Where to Start Reap the Rewards

3 About Teleplan REGIONAL/ GLOBAL REPAIR HUB : PENANG, MALAYSIA HISTORY Operation since Jan, 1999 (T1) and expansion to 2 nd building in Oct, 2010 (T2). T1 LOCATION STRENGTH SERVICES UNIQUENESS FACILITY SECURITY Prai Industrial Park: T1 (FTZ) and T2 (LMW). Total Size: T1 (182K sqft) and T2 (90K sqft) employees managing 8mil annual volume with high product mix. After Market Service solutions with value added repair / refurbish / fulfillment / reverse logistic and Asset Recovery. Equipped with world class Clean Room (10,100,1K, 10K) with automation operation. Incoming Power T1 6500Amps & T Amps. Generator T1 100Amps &T2 200Amps Secured premises with 24hrs CCTV and security coverage. On-site scrap audit / disposal. T2

4 About Teleplan CUSTOMER BASE PRODUCT

5 About Teleplan CORE SERVICES World Class Clean Room Repair Test Recertify Reconfiguration RMA World Wide Fulfilment Asset Recovery Best In Class e-waste Management VALUE ADD SERVICES Advance Failure Analysis R&D (In-house test solution) Strategic Planning Excellent Quality / Security IT Solutions

6 Introduction What is ISO28000 all about ISO is an international supply chain security management system standard. Most organisations rely in some way on their supply chain to ensure business continuity and they are vulnerable if supplies are interrupted. ISO can help organizations protect people, products, and property. It can help both small organizations and multinational corporations to improve their security. ISO applies to any organization that is part of a local, national, or international supply chain. ISO applies to both exporters and importers. It applies to airports, seaports, and terminals as well as to organizations that move products by air, sea, rail, or road.

7 Our Shared Experience Key learning pointers It all started when we were audited by US CBP on 17 th October 2011 for C-TPAT compliance. This was part of our customer supply chain security assessments. Planning prior to CBP s visit was 6 months. Very detail and thorough audit done by the CBP officers and at the end we successfully helped our customer achieved the TIER III Level. Teleplan s score was 101%. 1% was given as they were very impress with our 7 Point check systems.

8 Our Shared Experience Key learning pointers We were excited after this and wanted to apply for C-TPAT compliance but were told Foreign Manufactures cannot be accorded this certification. The solution was ISO

9 Where to Start A journey of a thousand miles starts with the FIRST Step With the Top Management s support we started the journey in March committee members selected comprising from different departments. The team attended 2 courses on the ISO : - ISO Security Management Awareness - Internal Auditors Training As we were already ISO9001/ISO14001, OSHA18001 certified, it made the process much easier. We already have a solid SYSTEM STRUCTURE!!!

10 Where to Start A journey of a thousand miles starts with the FIRST Step Key to success is we must understand the ISO elements. In summary please refer to the illustration below. Security Policy

11 Where to Start A journey of a thousand miles starts with the FIRST Step Another key emphasis will be on SRA Security Risk Assessments. We need to understand the threats. People Assets Information Intangibles Reputation. Learn about the SRA (Security Risk Assessments) Consequence Rating Matrix Likelihood Matrix Threat Rating Value (T) Likelihood (T*V) Vulnerability (V) (R) Security Risk (T*V)*C = R Consequence Rating Range Very High High Medium Low 25 - Below Vey Low Likelyhood (L) SRA Example

12 Where to Start Legal Requirements C-TPAT Requirements. Akta Kastam Akta Senjata Api A journey of a thousand miles starts with the FIRST Step Security Objectives & Targets. (OTP) Zero Major Theft. E-Security System Security Management Programs Police Talk. Urine Test. Security Community Policing

13 Where to Start A journey of a thousand miles starts with the FIRST Step Prepare the necessary documents base on ISO9001 Document Structure. Break teams into individual Zones Each team to have a leader liaise with the leaders on the progress Weekly meetings with Zone Leaders and members. Bi-weekly meeting with our GM on progress updates.

14 Where to Start A journey of a thousand miles starts with the FIRST Step Conducted detail and in depth Security Risk Assessment (SRA) Management involvement Communication with staff inform them what ISO is all about. All employees were briefed and we used intranet / s / notice boards / LCD s to share this information with the staff.

15 Where to Start A journey of a thousand miles starts with the FIRST Step Step Actions 1 Call for a meeting with selected staff to form ISO28000 CORE TEAM 2 Discuss in detail on Security Policy - Get Top Management Approval 3 Perform Security Risk Assessment 4 Set up Security Management Objectives & Targets 5 Implement Security Management Programmes 6 Set up structure, authority & responsibility for SMS and document them 7 Identify Security SMS document structure 8 Conduct awareness training plus get Internal Auditors certified for SMS 9 Set up Internal Audit Matrix, conduct Internal audit and perform CA/PA 10 Have Management review and discuss continual Improvement activity. 11 Initial audit 12 Final Audit

16 Reap the Rewards The Benefits Stakeholder confidence : Our customers and Management Board were pleased with our success. Having attained a robust and secure supply chain security management system this will help attract potential customers and other interested organisations. Customer satisfaction : Base on customer audits and un-announced visits they were pleased on our SMS which demonstrate our continuous commitment towards meeting and exceeding our customer requirements Risk management : It helps us assess potential security risks and gives us a route to implement controls to manage this potential security threats and impacts in our supply chain

17 Reap the Rewards The Benefits ISO SMS will help you to comply with: US Customs-Trade Partnership Against Terrorism (C-TPAT) security requirements. World Customs Organization (WCO) Safety of Life at Sea (SOLAS) security requirements. International Maritime Organization (IMO) International Ship and Port Facility security requirements. EU Authorized Economic Operator (AEO) security requirements.

18 Reap the Rewards Our Success C-TPAT compliant with Tier III status for our Key Customers. 24x7 security coverage, HD CCTV and K9 patrol unit Premises surrounded by 8 feet fencing with single entrance Hand held, walkie-talkie and metal detectors Employees Access Tag System Roller shutters controlled by Security Command Center Armed Escort Services Security control on scrap disposal / movement Police vetting for all key HVP staffs ISO in 2012

19 Reap the Rewards Our Achievements from SMS 1st company in MALAYSIA to receive this certification from SIRIM. In our recent surveillance audit we have attained Zero NCR but have received 3 OFI s Receive many positive comments from our customers. We look forward for more business partners. Other Teleplan sites have started to contact us on how to go about to meet this requirements.

20 Reap the Rewards Our Success ISO 9001: 2008 Quality Management System ISO 14001: 2004 Environmenta l Management System OSHAS : 2007 Occupational Safety and Health Management System MS 1722:Part 1:2005 Occupational Safety and Health Management System ISO 28000: 2007 Security Management System for Supply Chain CSA Underwriters Laboratories / Canadian Standards Association

21 SIRIM QAS INTERNATIONAL We have engaged SIRIM QAS INTERNATIONAL services since 2000 when we first applied for ISO9001 certification. We have been with them for 13 years and since then we have strengthen our ISO System and structures base on their value added feedback and recommendations. In that 13 years we have attained 5 certifications and we plan to continue our journey with them by applying for ISO on Energy Savings in October this year. MADE IN MALAYSIA!!!

22 Thank You P. 22