Disaster Recovery Plan

Transcription

1 Earth Wind & Fire LLP Disaster Recovery Plan Managing Disaster Recovery Author 7/19/2017 EWF Disaster Recovery Plan

2 EWF LLP Disaster Recovery Plan Author Version Revision Date J. Smith 1.0 June 01, 2015 J. Smith 1.1 August 20, 2016 J. Smith 1.2 August 1, 2017 EWF Disaster Recovery Plan

3 Table of Contents Table of Contents... i Introduction Definition of a Disaster Purpose Scope Version Information & Changes Disaster Recovery Teams & Responsibilities Disaster Recovery Committee Role and Responsibilities Contact Information Disaster Management Team Role & Responsibilities Contact Information Facilities Team Role & Responsibilities Contact Information Network Team Role & Responsibilities Contact Information Server Team Role & Responsibilities Contact Information Applications Team Role & Responsibilities Contact Information Operations Team Role & Responsibilities Contact Information Management Committee Role & Responsibilities Page i of 45

4 9.2 Contact Information Communication Team Role & Responsibilities Contact Information Disaster Recovery Call Tree Call Tree Contact Information Recovery Facilities Description of Recovery Facilities Operational Considerations Data and Backups Communicating During a Disaster Communicating with the Authorities Authorities Contacts Communicating with Employees Employee Contacts Communicating with Vendors Crucial Vendors Communicating with the Media Media Contacts DRP Activation Assessment of Current and Prevention of Further Damage Standby Facility Activation Restoring IT Functionality Repair & Rebuilding of Primary Facility Restoring IT Functionality IT Systems Plan Testing & Maintenance Maintenance Testing Testing Setup Exchange Failover Call Tree Testing Page ii of 45

5 Introduction This Disaster Recovery Plan (DRP) captures, in a single repository, all of the information that describes EWF LLP s ability to withstand a disaster as well as the processes that must be followed to achieve disaster recovery. Page 3 of 45

6 1.1 Definition of a Disaster A disaster is any event that overwhelms the available local resources needed to cope with the resulting health, environmental, and infrastructural consequences. A disaster may be acute or chronic, naturally occurring or human induced. Table 1 presents common disaster typology. Natural Geological Earthquake/Tsunami Volcano Landslide - Meteorological Rain/Flooding Hail Wind (Tornado, Hurricane, etc.) Human Induced Non-Intentional Chemical Nuclear Intentional, Fire Blasts Chemical Nuclear/Radiological Biological Table 1: Disaster Types A disaster can be caused by man or nature and results in EWF LLP s IT department not being able to perform all or some of their regular roles and responsibilities for a period of time. EWF LLP defines disasters as the following: One or more vital systems are non-functional The building is not available for an extended period of time but all systems are functional within it The building is available but all systems are non-functional The building and all systems are non-functional The following events can result in a disaster, requiring this Disaster Recovery document to be activated: Fire Flash flood Pandemic Power Outage War Theft Terrorist Attack Security Incident 1.2 Purpose Note that in the event of a disaster the first priority of EWF LLP is to prevent the loss of life. Before any secondary measures are undertaken, EWF LLP will ensure that all employees, and any other individuals on the organization s premises, are safe and secure. After all individuals have been brought to safety, the next goal of EWF LLP will be to enact the steps outlined in this DRP to bring all of the organization s groups and departments back to business as usual as quickly as possible. This includes: Preventing the loss of the organization s resources such as hardware, data and physical IT assets Minimizing downtime related to IT Keeping the business running in the event of a disaster Page 4 of 45

7 This DRP document will also detail how this document is to be maintained and tested. 1.3 Scope The EWF LLP DRP takes all of the following areas into consideration: Network Infrastructure Servers Infrastructure Telephony System Data Storage and Backup Systems Data Output Devices End-user Computers Organizational Software Systems Database Systems IT Documentation This DRP does not take into consideration any non-it, personnel, Human Resources and real estate related disasters. 1.4 Version Information & Changes Any changes, edits and updates made to the DRP will be recorded in here. It is the responsibility of the Disaster Recovery committee to ensure that all existing copies of the DRP are up-to-date. Whenever there is an update to the DRP, EWF LLP requires that the version number be updated to indicate this. Name of Person Making Change Role of Person Making Change Date of Change Versio n Numbe r Notes Bob Morton DR Coordinator 11/08/ Initial version of DR (Disaster Recovery) Plan Table 2: Version Number and Date Table Page 5 of 45

8 2 Disaster Recovery Teams & Responsibilities In the event of a disaster, different groups will be required to assist the IT department in their effort to restore normal functionality to the employees of EWF LLP. The different groups and their responsibilities are as follows: Disaster Recovery Committee Disaster Management Team Facilities Team Network Team Server Team Applications Team Operations Team Management Team Communications Team Finance Team The lists of roles and responsibilities in this section have been created by EWF LLP and reflect the likely tasks that team members will have to perform Disaster Recovery. Team members will be responsible for performing all of the tasks below. In some disaster situations, Disaster Recovery Team members will be called upon to perform tasks not described in this section. Page 6 of 45

9 2.1 Disaster Recovery Committee The Disaster Recovery Committee is responsible for making all decisions related to the disaster recovery efforts. This team s primary role will be to guide the disaster recovery process. All other individuals involved in the disaster recovery process will report to this committee in the event that a disaster occurs at EWF LLP, regardless of their department and existing managers. All efforts will be made to ensure that this team be separate from the rest of the Disaster Management Teams. 2.2 Role and Responsibilities Make the determination that a disaster has occurred and trigger the DRP and related processes. Assess nature and impact of emergency Within the first 2 hours after notification, the disaster recoveryerror! Bookmark not defined. committee will: Assess damage Determine if there truly is a disaster or just an outage. Notify senior management Make decisions on immediate course of actions (determine if recovery is feasible in place, at the affected location, or if the alternate site must be mobilized as the backup) Notify Server Team and Operations Team leaders Give formal notification to corporate, to declare a disaster and initiate replacement equipment shipment (to the affected site, if possible, or the alternate site, as circumstances dictate) Initiate the DR Call Tree. Be the single point of contact for and oversee all of the DR Teams. Organize and chair regular meetings of the DR Team leads throughout the disaster. Present to the Management Team on the state of the disaster and the decisions that need to be made. Follow through on Notifications Within 4 hours, the disaster recovery committee will: Contact Senior Management with the information necessary to provide an initial status report to users, in general Contact the Disaster Management Team to alert them to the situation and anticipated schedule for equipment replacement Contact offsite storage provider (as needed) Confer with Operations Team to schedule duties for obtaining/recovering backup tapes and associated data/documentation Confer with Server Team(s) to coordinate site readiness for connection of replacement equipment and rerouting of telecommunications links, as needed Page 7 of 45

10 2.3 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Committee Member 1 Managing Partner xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 2 Audit Coordinator xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 3 Risk Committee Chair xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 3: Contact Information for Disaster Recovery Committee Table Page 8 of 45

11 3 Disaster Management Team The Disaster Management Team that will oversee the entire disaster recovery process. They will be the first team that will need to take action in the event of a disaster. This team will evaluate the disaster and will determine what steps need to be taken to get the organization back to business as usual. 3.1 Role & Responsibilities Set the DRP into motion after the Disaster Recovery committee has declared a disaster Determine the magnitude and class of the disaster Determine what systems and processes have been affected by the disaster Communicate the disaster to the other Disaster Recovery Teams Determine what first steps need to be taken by the Disaster Recovery Teams Keep the Disaster Recovery Teams on track with pre-determined expectations and goals Keep a record of money spent during the disaster recovery process Ensure that all decisions made abide by the DRP and policies set by EWF LLP Get the secondary site ready to restore business operations Ensure that the secondary site is fully functional and secure Create a detailed report of all the steps undertaken in the disaster recovery process Notify the relevant parties once the disaster is over and normal business functionality has been restored After EWF LLP is back to business as usual, this team will be required to summarize any and all costs and will provide a report to the Disaster Recovery Committee summarizing their activities during the disaster Page 9 of 45

12 3.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Committee Member 1 IT Director xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 2 Facilities Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 3 CFO xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 4 Communications xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 5 Project Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 4: Disaster Management Team Contacts Table Page 10 of 45

13 4 Facilities Team The Facilities Team will be responsible for all issues related to the physical facilities that house IT systems. They are the team that will be responsible for ensuring that the standby facilities are maintained appropriately and for also assessing the damage caused by the event. Also the team will oversee the repairs to the primary location in the event of the primary location is damaged. 4.1 Role & Responsibilities Ensure that the Standby Facility is maintained in working order Ensure that transportation is provided for all employees working out of the Standby Facility Ensure that hotels or other sleeping are arranged for all employees working out of the Standby Facility Ensure that sufficient food, drink, and other supplies are provided for all employees working out of the Standby Facility Assess, or participate in the assessment of, any physical damage to the primary facility Ensure that measures are taken to prevent further damage to the primary facility Work with insurance company in the event of damage, destruction or losses to any assets owned by EWF LLP Ensure that appropriate resources are provisioned to rebuild or repair the main facilities in the event that they are destroyed or damaged After EWF LLP is back to business as usual, this team will be required to summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster Page 11 of 45

14 4.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Committee Member 1 Facilities xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 2 Human Resources xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 3 Office Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 5: Facilities Team Members Contact List Page 12 of 45

15 5 Network Team Error! Reference source not found. will be responsible for assessing damage specific to any network infrastructure and for provisioning data and voice network connectivity including WAN, LAN, and any telephony connections. This means internally within the firm as well as telephony and data connections with the outside world. They will be primarily responsible for providing baseline network functionality and may assist other IT DR Teams as required. 5.1 Role & Responsibilities In the event of a disaster that does not require migration to standby facilities, the team will determine which network services are not functioning at the primary facility If multiple network services are impacted, the team will prioritize the recovery of services in the manner and order that has the least business impact If network services are provided by third parties, the team will communicate and coordinate with these third parties to ensure recovery of connectivity In the event of a disaster that does require migration to standby facilities the team will ensure that all network services are brought online at the secondary facility Once critical systems have been provided with connectivity, employees will be provided with connectivity in the following order: o o o o All members of the DR Teams All C-level and Executive Staff All IT employees All remaining employees Install and implement any tools, hardware, software and systems required in the Standby Facility Install and implement any tools, hardware, software and systems required in the primary facility After EWF LLP is back to business as usual, this team will summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster Page 13 of 45

16 5.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Staff Member 1 Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 2 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 3 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 6: Network Team Members Contact Information Page 14 of 45

17 6 Server Team The Server Team will be responsible for providing the physical server infrastructure required for the firm to run its IT operations and applications in the event of, and during a disaster. They will be primarily responsible for providing baseline server functionality and may assist other IT DR Teams as required. 6.1 Role & Responsibilities In the event of a disaster that does not require migration to standby facilities, the team will determine which servers are not functioning at the primary facility If multiple servers are impacted, the team will prioritize the recovery of servers in the manner and order that has the least business impact. Recovery will include the following tasks: o o Assess the damage to any servers Restart and refresh servers if necessary Ensure that secondary servers located in standby facilities are kept up-to-date with system patches Ensure that secondary servers located in standby facilities are kept up-to-date with application patches Ensure that secondary servers located in standby facilities are kept up-to-date with data copies Ensure that the secondary servers located in the Standby Facility are backed-up appropriately Ensure that all of the servers in the standby facility abide by EWF LLP s server policy Install and implement any tools, hardware, and systems required in the standby facility Install and implement any tools, hardware, and systems required in the primary facility After EWF LLP is back to business as usual, this team will summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster Page 15 of 45

18 6.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Staff Member 1 Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 2 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 3 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 7: Server Team Contact Information Table Page 16 of 45

19 7 Applications Team The Applications Team will be responsible for ensuring that all firm applications operates as required to meet business objectives in the event of and during a disaster. They will be primarily responsible for ensuring and validating appropriate application performance and may assist other IT DR Teams as required. 7.1 Role & Responsibilities In the event of a disaster that does not require migration to standby facilities, the team will determine which applications are not functioning at the primary facility If multiple applications are impacted, the team will prioritize the recovery of applications in the manner and order that has the least business impact. Recovery will include the following tasks: o o o Assess the impact to application processes Restart applications as required Patch, recode or rewrite applications as required Ensure that secondary servers located in standby facilities are kept up-to-date with application patches Ensure that secondary servers located in standby facilities are kept up-to-date with data copies Install and implement any tools, software and patches required in the standby facility Install and implement any tools, software and patches required in the primary facility After EWF LLP is back to business as usual, this team will be summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster Page 17 of 45

20 7.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Staff Member 1 Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 2 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 3 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 8: Application Team Contact Information Table Page 18 of 45

21 8 Operations Team This team s primary goal will be to provide employees with the tools they need to perform their roles as quickly and efficiently as possible. They will need to provision all EWF LLP employees in the standby facility and those working from home with the tools that their specific role requires. 8.1 Role & Responsibilities Maintain lists of all essential supplies that will be required in the event of a disaster Ensure that these supplies are provisioned appropriately in the event of a disaster Ensure sufficient spare computers and laptops are on-hand so that work is not significantly disrupted in a disaster Ensure that spare computers and laptops have the required software and patches Ensure sufficient computer and laptop related supplies such as cables, wireless cards, laptop locks, mice, printers and docking stations are on-hand so that work is not significantly disrupted in a disaster Ensure that all employees that require access to a computer/laptop and other related supplies are provisioned in an appropriate timeframe If insufficient computers/laptops or related supplies are not available the team will prioritize distribution in the manner and order that has the least business impact This team will be required to maintain a log of where all of the supplies and equipment were used After EWF LLP is back to business as usual, this team will be required to summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster 8.2 Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Staff Member 1 Manager xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 2 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Staff Member 3 Engineer xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Page 19 of 45

22 Table 9: Operation Team Contact Information Table Page 20 of 45

23 9 Management Committee The Management committee will make any business decisions that are out of scope for the Disaster Recovery committee. Decisions such as constructing a new data center, relocating the primary site etc. should be made by the Management committee. The Disaster Recovery committee will ultimately report to this team. 9.1 Role & Responsibilities Ensure that the Disaster Recovery committee is held accountable for their role Assist the Disaster Recovery committee in his/her role as required Make decisions that will impact the company. This can include decisions concerning: o o o o Rebuilding of the primary facilities Rebuilding of data centers Significant hardware and software investments and upgrades Other financial and business decisions o See Sr. Management Team at Appendix Contact Information Name Role/Title Home Home Phone Number Mobile Phone Number Committee Member 1 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 2 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 3 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 10: Management Committee Contact Information Table Page 21 of 45

24 10 Communication Team This will be the team responsible for all communication during a disaster. Specifically, they will communicate with EWF LLP s employees, clients, vendors and suppliers, banks, and even the media if required Role & Responsibilities Communicate the occurrence of a disaster and the impact of that disaster to all EWF LLP s employees Communicate the occurrence of a disaster and the impact of that disaster to authorities, as required Communicate the occurrence of a disaster and the impact of that disaster to all EWF LLP s partners Communicate the occurrence of a disaster and the impact of that disaster to all EWF LLP s clients Communicate the occurrence of a disaster and the impact of that disaster to all EWF LLP s vendors Communicate the occurrence of a disaster and the impact of that disaster to media contacts, as required Communicate status of recovery throughout the process Communicate direction to end users Maintain multiple accessible mediums for status information After EWF LLP is back to business as usual, this team will be required to summarize any and all costs and will provide a report to the Disaster Recovery committee summarizing their activities during the disaster 10.2 Contact Information Name Role/Title Work Phone Number Home Phone Number Mobile Phone Number Committee Member 1 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 2 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Committee Member 3 xxxxxxx@xx.com xxx-xxx-xxxx xxx-xxx-xxxx Table 11: External Communication Team Contact Information Table Page 22 of 45

25 11 Disaster Recovery Call Tree In a disaster recovery or business continuity emergency, time is of the essence so EWF LLP will make use of a Call Tree to ensure that appropriate individuals are contacted in a timely manner. The Disaster Recovery Team Lead calls all Level 1 Members (Blue cells) Level 1 members call all Level 2 team members over whom they are responsible (Green cells) Level 1 members call all Level 3 team members over whom they are directly responsible (Beige cells) Level 2 Members call all Level 3 team members over whom they are responsible (Beige cells) In the event a team member is unavailable, the initial caller assumes responsibility for subsequent calls (i.e. if a Level 2 team member is inaccessible, the Level 1 team member directly contacts Level 3 team members) 11.1 Call Tree Contact Information DR Committee Leader Contact Office Mobile Home Page 23 of 45

26 Contact Office Mobile Home Table 12: Disaster Recovery Call Tree Table Page 24 of 45

27 Team Member Sub Team Lead Team Lead Initiation Earth, Wind & Fire LLP Disaster Recovery Call Tree Process Flow DR Lead Initiates Call Tree, Contacts Team Leads Team Lead Available? No DR Lead Contacts Sub Team Leads Yes Team Lead Contacts Sub Team Lead Sub Team Lead Available? No DR Lead or Team Lead Contacts Team Members Yes Sub Team Lead Contacts Team Members Team Members Respond to DR Call-out Table 13: Diagram of Call Tree Page 25 of 45

28 12 Recovery Facilities In order to ensure that EWF LLP is able to withstand a significant outage caused by a disaster, it has provisioned separate dedicated standby facilities. This section of this document describes those facilities and includes operational information should those facilities have to be used Description of Recovery Facilities The Disaster Command and Control Center or Standby facility will be used after the Disaster Recovery committee has declared that a disaster has occurred. This location is a separate location to the primary facility. The current facility, located at; Colocation XXX XX ILTA Place Norwalk CT The Standby Facility will be used by the IT department and the Disaster Recovery Teams; it will function as a central location where all decisions during the disaster will be made. It will also function as a communications hub for EWF LLP. 13 Operational Considerations If employees are required to stay at the Standby Facility for extended periods of time and require hotel accommodations, they will be provided by EWF LLP. The Facilities Team will be responsible for determining which employees require hotel accommodations and ensuring sufficient rooms are made available. If employees are required to stay at the Standby Facility for extended periods of time and require food, it will be provided by EWF LLP. The Facilities Team will be responsible for determining which employees require food and ensuring sufficient accommodations are made available via groceries, restaurants or caterers as appropriate. While in the Standby Facility, employees must work under appropriate, sanitary and safe conditions. The Facilities Team will be responsible for ensuring that this facility is kept in proper working order. Include only those operations considerations providers that are appropriate given the facilities of the Standby Facility. Page 26 of 45

29 14 Data and Backups This section explains where all of the organization s data resides as well as where it is backed-up to. Use this information to locate and restore data in the event of a disaster. It is critical to have defined Recovery Point Objectives(RPO) and Recovery Time Objectives(RTO) for every application and data type. Data RPO RTO Backup Frequency Backup Location(s) and Procedures Electronic Mail 15 minutes 2 hours Constant Replication The DR facility has an active node and data store. DMS Previous day 11:59 pm 8 hours Nightly at 11:59 PM This system is hosted on our VMware environment. VMware environment is hosted entirely on SAN volumes. SAN volumes are replicated daily to the DR site. In case of a DR event, SAN volume would be cloned in the DR facility and provisioned to a VMware ESX server. Restored server would contain all of the data including operating system files, application binaries, settings and databases. If the replicated SQL backup of the database is newer than the VMware system restore, SQL restore can be performed. Please refer to Appendix 1 for VMware SAN bases recovery procedures. File Shares Previous day 11:59 pm 8 hours Replication every 6 hours SAN Storage Replication File Cluster Environment We retain 14 days of replicas at DR site. Table 14: List of Critical Data and Backup Frequency Table Page 27 of 45

30 15 Communicating During a Disaster In the event of a disaster EWF LLP will need to communicate with various parties to inform them of the effects on the business, surrounding areas and timelines. The Communications Team will be responsible for contacting all of EWF LLP s stakeholders Communicating with the Authorities The Communications Team s first priority will be to ensure that the appropriate authorities have been notified of the disaster, providing the following information: Edit this list to reflect EWF LLP s organization The location of the disaster The nature of the disaster The magnitude of the disaster The impact of the disaster Assistance required in overcoming the disaster Anticipated timelines 15.2 Authorities Contacts Authorities Point of Contact Phone Number Stamford Police Department Stamford Fire Department (203) Table 15: List of Media Contacts Page 28 of 45

31 15.3 Communicating with Employees The Communications Team s second priority will be to ensure that the entire company has been notified of the disaster. The best and/or most practical means of contacting all of the employees will be used with preference on the following methods (in order): (via corporate where that system still functions) (via non-corporate or personal ) Telephone to employee home phone number Telephone to employee mobile phone number The employees will need to be informed of the following: Whether it is safe for them to come into the office Where they should go if they cannot come into the office Which services are still available to them Work expectations of them during the disaster Instructions to access systems once re-activated 15.4 Employee Contacts In the event of a true disaster, the following people will be notified and letting the employees know whether it is safe to return to work. Name Role/Title Home Phone Number Mobile Phone Number Personal Address Contact Name Director of Human Resources xxx-xxx-xxxx xxx-xxx-xxxx xxxxx@xxx.com Contact Name 3 rd Party Provider xxx-xxx-xxxx xxx-xxx-xxxx xxxxx@xxx.com Contact Name Director of Real Estate xxx-xxx-xxxx xxx-xxx-xxxx xxxxx@xxx.com Table 16: Employee Contacts Page 29 of 45

32 16 Communicating with Vendors After all of the organization s employees have been informed of the disaster, the Communications Team will be responsible for informing vendors of the disaster and the impact that it will have on the following: Edit this list to reflect EWF LLP s organization Adjustments to service requirements Adjustments to delivery locations Adjustments to contact information Anticipated timelines Crucial vendors will be made aware of the disaster situation first. All other vendors will be contacted only after all crucial vendors have been contacted. Vendors encompass those organizations that provide everyday services to the firm, but also the hardware and software companies that supply the IT department. The Communications Team will act as a go-between between the DR Team leads and vendor contacts should additional IT infrastructure be required Crucial Vendors Add or delete rows to reflect the crucial vendors EWF LLP must contact. Company Name Point of Contact Phone Number IT Support Provider Contact Name xxx-xxx-xxxx xxxxx@xxx.com DMS Provider Contact Name xxx-xxx-xxxx xxxxx@xxx.com Financial Applications Contact Name xxx-xxx-xxxx xxxxx@xxx.com Hardware Vendor 1 Contact Name xxx-xxx-xxxx xxxxx@xxx.com Page 30 of 45

33 Company Name Point of Contact Phone Number Hardware Vendor 2 Contact Name xxx-xxx-xxxx xxxxx@xxx.com Application Vendor 3 Contact Name xxx-xxx-xxxx xxxxx@xxx.com DR SITE Manager Contact Name xxx-xxx-xxxx xxxxx@xxx.com Shipper Contact Name xxx-xxx-xxxx xxxxx@xxx.com Table 17: Listing of Crucial Vendors Page 31 of 45

34 17 Communicating with the Media After all of the organization s employees have been informed of the disaster, the Communications Team will be responsible for informing media outlets of the disaster, providing the following information: Edit this list to reflect EWF LLP s organization An official statement regarding the disaster The magnitude of the disaster The impact of the disaster Anticipated timelines 17.1 Media Contacts Company Name Point of Contact Phone Number xxx-xxx-xxxx xxx-xxx-xxxx xxx-xxx-xxxx xxx-xxx-xxxx xxxxx@xxx.com xxxxx@xxx.com xxxxx@xxx.com xxxxx@xxx.com Table 18: Listing of Media Messaging Contacts Page 32 of 45

35 18 DRP Activation Once the Disaster Recovery committee has formally declared that a disaster has occurred they will initiate the activation of the DRP by triggering the Disaster Recovery Call Tree. The following information will be provided in the calls that the Disaster Recovery committee makes and should be passed during subsequent calls: That a disaster has occurred The nature of the disaster (if known) The initial estimation of the magnitude of the disaster (if known) The initial estimation of the impact of the disaster (if known) The initial estimation of the expected duration of the disaster (if known) Actions that have been taken to this point Actions that are to be taken prior to the meeting of Disaster Recovery Team Leads Scheduled meeting place for the meeting of Disaster Recovery Team Leads Scheduled meeting time for the meeting of Disaster Recovery Team Leads Any other pertinent information If the Disaster Recovery committee is unavailable to trigger the Disaster Recovery Call Tree, that responsibility shall fall to the Disaster Management Team Lead 18.1 Assessment of Current and Prevention of Further Damage Before any employees from EWF LLP can enter the primary facility after a disaster, appropriate authorities must first ensure that the premises are safe to enter. The first team that will be allowed to examine the primary facilities once it has been deemed safe to do so will be the Facilities Team. Once the Facilities Team has completed an examination of the building and submitted its report to the Disaster Recovery committee, the Disaster Management, Networks, Servers, and Operations Teams will be allowed to examine the building. All teams will be required to create an initial report on the damage and provide this to the Disaster Recovery committee within two hours of the initial disaster. Page 33 of 45

36 During each team s review of their relevant areas, they must assess any areas where further damage can be prevented and take the necessary means to protect EWF LLP s assets. Any necessary repairs or preventative measures must be taken to protect the facilities; these costs must first be approved by the Disaster Recovery Team Lead. Page 34 of 45

37 19 Standby Facility Activation The Standby Facility will be formally activated when the Disaster Recovery committee determines that the nature of the disaster is such that the primary facility is no longer sufficiently functional or operational to sustain normal business operations. Once this determination has been made, the Facilities Team will be commissioned to bring the Standby Facility to functional status after which the Disaster Recovery committee will convene a meeting of the various Disaster Recovery Team Leads at the Standby Facility to assess next steps. These next steps will include: 1. Determination of impacted systems 2. Criticality ranking of impacted systems 3. Recovery measures required for high criticality systems 4. Assignment of responsibilities for high criticality systems 5. Schedule for recovery of high criticality systems 6. Recovery measures required for medium criticality systems 7. Assignment of responsibilities for medium criticality systems 8. Schedule for recovery of medium criticality systems 9. Recovery measures required for low criticality systems 10. Assignment of responsibilities for recovery of low criticality systems 11. Schedule for recovery of low criticality systems 12. Determination of facilities tasks outstanding/required at Standby Facility 13. Determination of operations tasks outstanding/required at Standby Facility 14. Determination of communications tasks outstanding/required at Standby Facility 15. Determination of facilities tasks outstanding/required at Primary Facility 16. Determination of other tasks outstanding/required at Primary Facility 17. Determination of further actions to be taken Page 35 of 45

38 During Standby Facility activation, the Facilities, Networks, Servers, Applications, and Operations Teams will need to ensure that their responsibilities, as described in the Disaster Recovery Teams and Responsibilities section of this document are carried out quickly and efficiently so as not to negatively impact the other teams Restoring IT Functionality Refer to the Restoring IT Functionality section of this document Repair & Rebuilding of Primary Facility Before the firm can return operations to Primary Facilities, those facilities must be returned to an operable condition. The tasks required to achieve that will be variable depending on the magnitude and severity of the damage. Specific tasks will be determined and assigned only after the damage to Primary Facilities has been assessed. Page 36 of 45

39 20 Restoring IT Functionality Should a disaster actually occur and EWF LLP need to exercise this plan, this section will be referred to frequently as it will contain all of the information that describes the manner in which EWF LLP s information system will be recovered. This section will contain all of the information needed for the organization to get back to its regular functionality after a disaster has occurred. It is important to include all Standard Operating Procedures documents, run-books, network diagrams, software format information etc. in this section. 21 IT Systems Below are the systems to be brought back in order after the network, security, and core infrastructure servers are activated and validated in the DR facility. Rank IT System System Components (In order of importance) 1 Electronic Mail 3 rd party caching access Restore systems and external mail flow Mobile 2 Document Management System Daily Snapshot of the DMS SAN Replication 3 Remote Access Citrix Remote access appliance with Dual factor authentication SAN replication 4 File Shares VMware environment SAN Replication Page 37 of 45

40 5 6 7 Time and Expense Management Financial System Lit Support VMware environment Database Maintenance Task SAN Replication VMware environment Database Maintenance Task SAN Replication iscsi Storage Array Time mark and replication configuration SAN Storage Replication File Cluster Environment TimeMarks and replication Table 19: List of Applications needed to be Brought Back 22 Plan Testing & Maintenance While efforts will be made initially to construct this DRP is as complete and accurate a manner as possible, it is essentially impossible to address all possible problems at any one time. Additionally, over time the Disaster Recovery needs of the firm will change. As a result of these two factors this plan will need to be tested on a periodic basis to discover errors and omissions and will need to be maintained to address them Maintenance The DRP will be updated periodically or any time a major system update or upgrade is performed, whichever is more often. The Disaster Recovery committee will be responsible for updating the entire document, and so is permitted to request information and updates from other employees and departments within the organization in order to complete this task. Maintenance of the plan will include (but is not limited to) the following: 1. Ensuring that call trees are up-to-date 2. Ensuring that all team lists are up-to-date 3. Reviewing the plan to ensure that all of the instructions are still relevant to the organization 4. Making any major changes and revisions in the plan to reflect organizational shifts, changes and goals 5. Ensuring that the plan meets any requirements specified in new laws 6. Other organizational specific maintenance goals Page 38 of 45

41 During the Maintenance periods, any changes to the Disaster Recovery Teams must be accounted for. If any member of a Disaster Recovery Team no longer works with the company, it is the responsibility of the Disaster Recovery committee to appoint a new team member Testing EWF LLP is committed to ensuring that this DRP is functional. The DRP should be tested every year in order to ensure that it is still effective. Testing the plan will be carried out as follows: Select which method(s) EWF LLP will employ to test the DRP 1) Walkthroughs- Team members verbally go through the specific steps as documented in the plan to confirm effectiveness, identify gaps, bottlenecks or other weaknesses. This test provides the opportunity to review a plan with a larger subset of people, allowing the DRP project manager to draw upon a correspondingly increased pool of knowledge and experiences. Staff should be familiar with procedures, equipment, and offsite facilities (if required). 2) Simulations- A disaster is simulated so normal operations will not be interrupted. Hardware, software, personnel, communications, procedures, supplies and forms, documentation, transportation, utilities, and alternate site processing should be thoroughly tested in a simulation test. However, validated checklists can provide a reasonable level of assurance for many of these scenarios. Analyze the output of the previous tests carefully before the proposed simulation to ensure the lessons learned during the previous phases of the cycle have been applied. 3) Parallel Testing- A parallel test can be performed in conjunction with the checklist test or simulation test. Under this scenario, historical transactions, such as the prior business day's transactions are processed against preceding day's backup files at the contingency processing site or hot site. All reports produced at the alternate site for the current business date should agree with those reports produced at the alternate processing site. 4) Full-Interruption Testing- A full-interruption test activates the total DRP. The test is likely to be costly and could disrupt normal operations, and therefore should be approached with caution. The importance of due diligence with respect to previous DRP phases cannot be overstated. Any gaps in the DRP that are discovered during the testing phase will be addressed by the Disaster Recovery committee as well as any resources that he/she will require Testing Setup Exchange Failover Exchange Blackberry/Smartphone both cell phone and data Confirm that DR firewall NATs are built correctly Following host name needs to rerouted to DR- 1. sync.ewf LLP.com 2. autodiscover.ewf LLP.com 3. webmail.ewf LLP.com Page 39 of 45

42 23 Call Tree Testing Call Trees are a major part of the DRP and EWF LLP requires that it is tested every year in order to ensure that it is functional. Tests will be performed as follows: 1) Disaster Recovery committee initiates Call Tree and gives the first round of employees called a code word. 2) The code word is passed from one caller to the next. 3) The next work day all Disaster Recovery Team members are asked for the code word. 4) Any issues with the Call Tree, contact information etc. will then be addressed accordingly. Page 40 of 45

43 25 Systems Recovery 25.1 Recovery Process This section outlines the specific systems and tasks to be recovered in priority order based on interdependencies and business criticality Recovery Priorities This list is a combination of foundational technology and the list of systems identified above as key systems. 1. Recovery Environment Readiness Equipment inventory and activation 2. Network Connectivity LAN / WAN / Internet 3. Core Infrastructure DNS / DHCP / AD 4. Business System 1 5. Business System 2 6. Business System 3 Page 41 of 45

44 25.3 Disaster Recovery Plan for <System One> SYSTEM OVERVIEW INTERDEPENDENCIES / PRE-REQUISITES PRODUCTION SERVER(S) HOT SITE SERVER(s) APPLICATIONS (Use bold for Hot Site) ASSOCIATED SERVERS ASSOCIATED DEVICES Description of system. Describe what needs to be available before this restore and integration points. Location: Server Model: Operating System: CPUs: Memory: Total Disk: System Handle: System Serial #: DNS Entry: IP Address: Other: Include database servers, etc. Include specific hardware appliances or virtual appliances required KEY CONTACTS Hardware Vendor System Owners Database Owner Application Owners Software Vendors Offsite Storage BACKUP LOCATION Daily Monthly Quarterly SYSTEM ONE DISASTER RECOVERY PROCEDURE Scenario 1 Recovery Script Total Loss of Data Scenario 2 Recovery Script Total Loss of HW Page 42 of 45

45 File Systems <If applicable> FILE SYSTEM AS OF <DATE> Minimal file systems to be created and restored from backup: OTHER CRITICAL FILES TO MODIFY NECESSARY DIRECTORIES TO CREATE CRITICAL FILES TO RESTORE SECONDARY FILES TO RESTORE OTHER FILES TO RESTORE Associated Diagrams Can be snapshots or embedded files. Page 43 of 45