Oregon Department of Justice

Transcription

1 Oregon Department of Justice Ellen F. Rosenblum, Attorney General Oregon Department of Justice Division of Child Support Oregon Child Support System Project 1

2 Department of Justice Mission & Values To serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services. We are dedicated to: Providing ethical, independent, and high quality legal services to state government Safeguarding consumers from fraud and unfair business practices Fighting crime and helping crime victims Advocating for vulnerable children Supporting families through the collection of child support Enforcing environmental protections Defending the civil rights of all Oregonians Pursuing justice and upholding the rule of law 2

3 The Child Support Program Child Support is one of the nation s top four anti-poverty programs for children. Oregon s Program provides child support services for more than 200,000 cases, representing more than 375,000 parties. The Child Support Program collects assigned support to reimburse state agencies for the services they provide to families. Agencies like DHS, OYA, and OHA benefit from these recoveries. 3

4 Oregon Child Support - FFY ,400 Oregon cases (1 in 4 U.S. children, 17 million) 15% of Oregon children 3 rd after public school and OHP 176,000 Oregon children 21 & younger 146,000 Oregon children 18 & younger 12 DOJ-DCS branches + 25 DA offices $360 million annual collections ($1.4 million per day) 72% ($252 million) collected through income withholding 91% goes to families (9% reimburses public assistance) For every $1 spent, $4.50 is collected and distributed 4

5 Child Support Systems All states must maintain a child support automated system that meets federal certification requirements. Oregon s current system (CSEAS) is one of the oldest systems in the nation, using components and databases from the 1970s that are obsolete, difficult to use, and complex to maintain. At the project s conclusion, Oregon will have a web-interface system that combines the best functionality of three of the newest child support systems in the nation. 5

6 System Functionality A certified child support systems must provide: Accounting: collection & distribution Automated case action alerts Business intelligence reporting Case management workflows Enforcement Establishment and modification Locate Paternity Data exchange between governmental entities Document generation 6

7 System Replacement Goals Increase in support collections for families Increase in recoveries for state agencies Remove increasing risk of CSEAS system catastrophic failure Compliance with federal and state regulations and data security requirements Data warehousing and business intelligence Timely completion of legal actions Reduction in manual processes Public cost savings 7

8 Project Organizational Chart 8

9 Project Accountability Executive-level Steering Committee Multi-agency representation Provides ongoing project oversight Ongoing Collaborative Partnerships Federal Office of Child Support Enforcement Principal Legislative Analyst, Legislative Fiscal Office Principal IT Analyst, Legislative Fiscal Office Chief Information Officer & IT Investment Oversight Coordinator, Office of the State Chief Information Officer Contracted Review Quality Assurance: independent of other contractors, provides a full spectrum of quality management services Independent Verification and Validation: managed by DAS, Chief Information Officer 9

10 Project Steering Committee Kate Cooper Richardson DOJ - Child Support Program Director Fred Boss DOJ Deputy Attorney General Karen Coleman DOJ - Child Support Project Executive Dawn Marquardt DOJ - Child Support Deputy Director Sally Kapenga MAXIMUS Project Director Gundula Shye DOJ - Child Support Project Manager Amy Croucher DOJ - Child Support Project Analyst Tammy Kramer DOJ - Child Support Operations Section Chief Marc Williams DOJ - Admin Services Division Administrator Lorrin King DOJ Chief Information Officer Art Ayre DOJ Chief Financial Officer Mark Williams DOJ - General Counsel AIC Business Transactions Carol Anne McFarland Oregon District Attorney Association Liaison Chris Osterhoudt Yamhill County District Attorney s Office John Koreski DAS - Enterprise Technology Services Connor Anderson DAS - Enterprise Technology Services David Factor Judicial Department Sarah Miller DHS Chief Operations Officer Melody Riley DHS/OHA OIS IT Director, Enterprise, Alignment & Design David Franks ODOT, IT Service Delivery Manager 10

11 System Project Preparation Feasibility study report (Nov 2011 to Oct 2012) Business process re-engineering (Dec 2012 to Dec 2013) Federal Implementation Advanced Planning Document approval (Dec 2013) Implementation approval (2013 Legislative Session) Competitive procurements (Jan 2013 to Oct 2015) 11

12 System Project Schedule 12

13 System Project Completed: Project governance plans E.g., Project governance plan, change control & issue management plan, risk management plan, organizational change management plan Facility stand-up for design and build System hosting procurement development environment All primary contractors onboarded CSG Government Solutions Independent Quality Assurance SLI Global Solutions Independent Verification & Validation (IV&V) MAXIMUS Project Management Deloitte Consulting, LLP Implementation (System Integrator) 13

14 Accomplishments CSG Government Solutions Independent Quality Assurance Conducted and delivered the initial risk assessment report Continued risk management tracking and monitoring Completed quality management plan and quality assurance baseline project plan and quarterly updates Developed quality standards and operational definitions, and quality checklists outlining methodology and delivery Reviewed and delivered quality control review reports for 15 key foundational project governance plans Conducting independent reviews of deliverables produced by Deloitte * The OSCIO analyst participates in the review process for all QA deliverables * All CSG quality control review reports are shared with the LFO 14

15 Accomplishments SLI Global Solutions Independent Verification & Validation Contractor (IV&V) Developed and delivered the IV&V management plan and communication plan Recently conducted the initial onsite federal IV&V review of the Project Delivered the draft initial IV&V review report to the federal oversight office (Office of Child Support Enforcement) and OSCIO (as the contract administrator) on December 10 Delivered the subsequent draft submission to federal office on January 8. When federal office approves final draft, official report will be delivered to DOJ * All of SLI Global s final reports are shared with the LFO 15

16 Accomplishments MAXIMUS Project Management Contractor Assisted DOJ in updating the key foundational project governance plans based on CSG s quality assurance recommendations Partnered with DOJ team members to develop and deliver training for the subject matter experts who will participate in the Joint Application Design (JAD) and Joint Technical Design (JTD) sessions Partnered with DOJ business analysts to review and refine the system requirements Developing plans and training through Organizational Change Management Team to assist the Program in managing change throughout the Project Meeting with data exchange partners (key stakeholders) through Interagency Coordination Team to discuss project timelines, requirements, and facilitate updated agreements as needed Developing the master project schedule based on CSG quality assurance recommendations 16

17 Accomplishments Deloitte Consulting, LLP Implementation Contractor (System Integrator) Began onboarding activities on October 5, 2015 Developed and delivered five project management plans Delivered project implementation plan and schedule (plan accepted by DOJ on December 10, 2015) Configured the application life cycle and source code management systems for receipt of the source code and system documentation from transfer states (California, Michigan, New Jersey) Standing up proof of concept environment to show functionality of base system from California for use in the JAD and JTD sessions 17

18 System Project In process: Project schedule and budget baselining LFO readiness assessment review OSCIO Stage Gate #3 endorsement Transfer of application code, system documentation, and technical specifications from CA, MI, NJ Proof of concept build 18

19 System Project Future: JAD & JTD sessions (Jan 2016 Aug 2016) Business function Technical design System build (Sep 2016 Jul 2017) Data conversion (Sep 2016 Jun 2018) User acceptance testing (Feb 2018 May 2018) 19

20 Current Project Budget DOJ / DCS - System Project LAB Current Projection Difference* PROJECTED EXPENSES Personal Services** 3,578,473 4,370, ,958 Total Personal Services 3,578,473 4,370, ,958 SERVICE AND SUPPLY Travel 6,745 39,716 32,971 Training 3,177 33,950 30,773 Office Expenses 53,047 - (53,047) Communications 24,621 7,696 (16,925) Data Processing 3,684,679 54,545 (3,630,134) Contractors - - Professional Services 35,300,676 49,613,957 14,313,281 Rent/Utilities 138,256 - (138,256) Expendable Properties 801, ,068 (531,324) Other 494,536 4,339 (490,197) Capital Outlay 3,521,999 3,521,999 DOJ Intraagency Charge 429, ,460 73,401 DAS Comp Usage/ Hosting Services 693,000 1,211, ,229 Total Service and Supply 41,629,188 55,259,958 13,630,770 * LFO/CIO adjusted original request to include COI, OF was reduced from original request ** New positions are all in LAB at a step 2; current incumbents are at steps significantly higher than step 2. Federal Share 29,997,991 39,352,059 9,354,068 State Share 15,209,670 20,278,330 5,068,660 Total 45,207,661 59,630,389 14,422,728 20

21 Budget Comparison PERSONAL SERVICES DOJ / DCS System Project Initial Current Projection Projection Projection Difference Wages / Other Personal Exp / Benefits $5,824,035 $16,457,162 -$10,633,127 Mass Transit 0 $22,927 -$22,927 SERVICE AND SUPPLY Total Personal Services $5,824,035 $16,480,089 -$10,656,054 Travel $189,000 $60,293 $128,707 Training $0 $38,699 -$38,699 Office Expenses $0 $0 $0 Communications $0 $17,974 -$17,974 Data Processing $0 $113,781 -$113,781 Contractors $0 $0 $0 Professional Services $96,740,112 $94,086,927 $2,653,185 Rent/Utilities $0 $0 Expendable Properties $4,547,392 $1,183,941 $3,363,451 Other $0 $5,809 -$5,809 Capital Outlay $0 $3,521,999 -$3,521,999 DOJ Intraagency Charge $712,861 $1,997,497 -$1,284,636 System Hosting $1,393,509 $4,752,181 -$3,358,672 Total Service and Supply $103,582,875 $105,779,101 -$2,196,226 Total $109,406,910 $122,259,190 -$12,852,280 21

22 Anticipated Legislative Impacts $4,072,824 in additional project bond authority Plus $117,176 cost of issuance, total of $4,190,000 in bond issuance Shift in existing sale date amounts $14,422,728 in additional expenditure limitation $5,068,660 Other Funds $9,354,068 Federal Funds Updated debt service, cost of issuance, and loan fee limitation totaling $1,512,854 $117,176 Other Funds $1,395,678 General Fund 22

23 Thank You Questions? 23