FACILITY USER GUIDE. Colocation in Key Info s Agoura Court Data Center

Transcription

1 FACILITY USER GUIDE Colocation in Key Info s Agoura Court Data Center Page 1 of 11 Key Info Facilities User Guide v2.4

2 Table of Contents Welcome... 3 GETTING STARTED... 4 Colocation Access... 4 Proof of Insurance... 5 Keys & Locks... 5 Access Hours... 6 Staffing at Data Center... 6 Bringing Your Equipment to the Data Center... 6 Installing Equipment... 7 Managed Equipment Install... 7 Remote Hands / Tech Support Trash Removal... 8 WORKING IN THE DATA CENTER... 8 Colocation Space Use... 8 Tech Workspace Area... 9 Smoking Area... 9 Visitor Access to the Data Center... 9 Acknowledgement Facility User Guide Acknowledgment Form Page 2 of 11 Key Info Facilities User Guide v2.4

3 Welcome Thank you for choosing Key Info s colocation service. To simplify your move to our facility and ensure security of all personnel and equipment, this guide was created to explain how to access the data center and the policies that are in place to provide a secure environment. If you have any questions or concerns, do not hesitate to call our Client Support Team at NOTE: This guide may be modified at any time and updates will be posted on our Client Portal and/or distributed via . Page 3 of 11 Key Info Facilities User Guide v2.4

4 Colocation Access GETTING STARTED Prior to accessing the facility, we require a designated primary and secondary contact to be named as Authorized Security Contacts. Those two individuals will be authorized to access the Data Center, add or change personnel who may access the facility, change the status of that access, inquire on security issues, or allow temporary visitors in the Data Center. Only change requests submitted in writing on Company letterhead or via company from the Authorized Security Contacts can authorize those changes. In the case that the Authorized Security Contacts are both unavailable, written changes to authorized personnel and Authorized Security Contacts may be changed by a Legal Officer of the client(i.e. CEO, CFO, CTO). The information to be provided must include each individual s name, organization, position, and contact information including and phone number. Those individuals selected for access will be required to have a hand scan created and be issued a photo badge. If you need to grant access to third-party vendors, you may authorize them through the same process as granting access to your own employees, but we will require each designated vendor or contractor to appear in person to perform a hand scan and have a photo badge issued. Vendors and contractors must meet the same insurance/documentation requirements as specified in our agreement. Hand scans and badges are performed only at our Agoura Hills facility and during normal business hours. An appointment is preferred. If an authorized person no longer needs access (such as employee termination or vendor changes), we request that the primary or secondary Authorized Security Contact immediately contact our Client Support team at to have the access credentials disabled. We also need the change requests submitted in writing on Company letterhead or via company from the Authorized Security Contacts. Page 4 of 11 Key Info Facilities User Guide v2.4

5 Authorized individuals and visitors must have a Key Info issued security badge visible on their person at all times. Security doors may not be propped open. If a door is left open for longer than 60 seconds the alarm will sound and personnel will be summoned. Proof of Insurance All colocation clients must procure and maintain the following insurance coverage during their time of occupation of any colocation space in our Data Centers. The client must also add Key Info as additionally insured to their general liability insurance policy: 1. Worker s Compensation in compliance with all applicable local statutes. A. Employer s Liability with limits of $500,000 for each accident. 2. Commercial general liability with combined single limits of $1,000,000 each occurrence. A. All Risk property insurance covering all of the customer s personal property located in the Colocation space. These coverages must be provided before performance a hand scan and issuing badges. Keys & Locks Key Info Colocation cabinets and cages are secured individually, either with combination or keyed locks. If a key lock is used, Key Info will provide two sets of keys at no charge. Keys are stamped as DO NOT DUPLICATE. If you require additional key(s) contact your Sales representative. All keyed locks will be rekeyed by Key Info upon vacancy of the colocation space. If you require your locks to be changed contact our Support group. It is required that all cabinets and cages remain locked while you are not on site. Page 5 of 11 Key Info Facilities User Guide v2.4

6 Access Hours The Data Center is available for clients to access at any time 24x365. Staffing at Data Center The Data Center is manned 7am-6pm Monday-Friday. An on-call Client Support team member can be reached at any time at Bringing Your Equipment to the Data Center Once the hand scan and badge process is complete, and the cabinet combination or keys have been issued, equipment can be moved into your Colocation space at any time, If the Colocation space is not yet available, equipment can be placed in our secure temporary on-site storage. The Client Support team will provide notification once the colocation space is available. Key Info will accept and hold any shipment that is sent to the Data Center on a short term basis. If equipment is being shipped to the Data Center, please notify the Client Support team that equipment is coming. Please have all shipped equipment sent to: (Your company name) c/o Key Information Systems Agoura Court, First Floor Agoura Hills, CA Please make sure to include your primary contact information somewhere on the shipping label. If you are personally transporting large equipment to the Data Center, it is strongly recommended that you schedule the delivery of this equipment with our Client Support team. Page 6 of 11 Key Info Facilities User Guide v2.4

7 Installing Equipment Key Info maintains a hot and cold row designation for thermal efficiency. All equipment, including networking equipment, must be installed in accordance with the row designations. As such, all equipment intakes must be mounted facing the cold row and all equipment exhausts must vent to the hot row. Managed Equipment Install Our Professional Services team will install your equipment if agreed to in the contract. A Managed Equipment Installation will be handled in the same way as described above. All equipment should be shipped to the Data Center, and our Professional Services Team will physically install that equipment in the assigned racks and/or cages, provide power, and configure the network. In order for our Professional Services team to properly install your equipment, we ask that you provide the following details (preferably in electronic form) when you schedule this service: Equipment list with quantities and descriptions Detailed cabling instructions Physical equipment rack diagrams Power requirements Network preferences Contact information Any other special instructions This will require an SOW prepared by PSG We request you send all documentation/directions to our Client Support team. We also ask that you clearly identify your equipment with your company name on the shipping boxes to ensure the proper identification of what is being shipped. Page 7 of 11 Key Info Facilities User Guide v2.4

8 Remote Hands / Tech Support. Key Info offers technical support to colocation clients as an additional offering. A Client Support team member performing Remote Hands will perform simple equipment troubleshooting and configuration assistance such as: Restarts / Reboots of Servers Card or Disk Drive Swaps Our Professional Services team can provide more extensive support to our clients that require Testing Diagnostic Services Trash Removal In order to maintain a clean and efficient data center, empty equipment boxes must be removed from the Data Center. Empty cardboard must be removed from the Data Center and cannot be stored in any part of the Data Center. WORKING IN THE DATA CENTER Colocation Space Use The Colocation space is only to be used for the placement and maintenance of computer and telecommunications equipment. No food or drinks are allowed in the Colocation facility. Firearms, drugs and alcohol are completely prohibited at all times. Additional policies are as follows: Page 8 of 11 Key Info Facilities User Guide v2.4

9 1. Cabling must not be installed or altered in the existing signal and power trays, or on top of cabinets. 2. Floor tiles must not be moved and no attempts to penetrate the tile should be made. 3. Equipment must be secured before, during and after physical installation. Please notify a Client Support team member if equipment needs to be secured overnight. 4. The Client Support team is the single point of contact for all questions and issues. If an on-site technician is needed the on-call technician will contact them to make arrangements. Tech Workspace Area Key Info offers a workspace for customers to use on a first-come, first-serve basis. The workspace is equipped with telephones and Internet access as well as a workbench for setup/configuration/diagnostic work that would otherwise obstruct aisles and exits. The workspace is available for you to use; however, you cannot drill, solder, or saw in the workspace areas. Key Info does offer private conference rooms that are available during normal business hours with prior reservation. The workspace is intended for temporary daily use only. Please remove all materials in the workspace when you leave. Smoking Area Smoking is not allowed in the Data Center/Colocation areas. This includes the use of vaporizers and similar products. Air sampling equipment is in active use for smoke/fire detection within the Data Center. Smoking is permitted outside the building, away from entrances. Please deposit cigarette butts and other waste in appropriate receptacles. Visitor Access to the Data Center The Primary or Secondary contact must give prior notice to the Client Support team when visitors plan to access the Colocation facility. Visitors will not be allowed to access the Colocation areas unless escorted by an Page 9 of 11 Key Info Facilities User Guide v2.4

10 authorized Client or Client Support team member. During business hours all visitors must sign in at the front desk. A government photo ID will be held in exchange for a visitor badge. Visitor badges must be returned to Key Info personnel at the end of each visit. Acknowledgement I acknowledge that I have read, understood, and will adhere to the policies above. This Facilities User Guide is available at: By signing page 11 of the Agoura Court Facilities User Guide, I acknowledge that I will review the document annually to be aware of all current rules. Page 10 of 11 Key Info Facilities User Guide v2.4

11 Facility User Guide Acknowledgment Form I further acknowledge that I have received a copy of the Key Info Facility User Guide and understand that it contains important information on the company's general Data Center and Card Key Access policies. SIGNATURE DATE NAME (TYPED OR PRINTED) Page 11 of 11 Key Info Facilities User Guide v2.4