Sabey Data Center Properties CONSOLIDATED WORK RULES

Transcription

1 Sabey Data Center Properties CONSOLIDATED WORK RULES

2 Contents Overview... 2 Building Security... 2 General... 2 Access Badge Display... 2 Security Rounds... 2 Access to Secure Spaces... 2 Emergency Exits... 2 Data Center Access... 2 Access Requests/Tickets... 2 Keys/Access Cards... 2 Data Center Support Infrastructure Management... 3 Site Operations and Maintenance... 3 Procedures... 3 Method of Procedure (MOP)... 3 General Work Rules... 3 Individual Responsibilities... 3 Accidents/Illnesses... 4 Critical Environment Work Rules... 4 Work in Data Center Space (MOP Required)... 4 Tools and Equipment... 4 Housekeeping... 5 Critical Power/Network Connectivity... 5 Circuit Installation (MOP Required)... 5 Standards... 5 Energized Work and Lock-out/Tag-out Procedures (MOP Required)... 6 Mechanical Work (MOP Required)... 6 Safety... 6 Fire Alarm System/Building Evacuation... 6 Emergency Management... 7 How to Report an Emergency... 7 Medical Emergencies... 7 Chemical Storage and Spill Response... 7 Deliveries/Shipments... 7 SDCP Consolidated Work Rules Personal Accountability

3 OVERVIEW This document establishes rules and guidelines for work performance in facilities operated by Sabey Data Center Properties. It provides guidance for staff, suppliers/vendors or anyone else who does work which could impact data center operations. It is imperative that all concerned comply with all applicable provisions for any work that has impact potential to data center operations. Any exception will be considered on a case-by-case basis and determination will be made by local data center management on whether to approve as a one-time event or institute a change in the overall guidelines document. BUILDING SECURITY General Do not seek to defeat security controls (e.g. interlocks). Any person requiring such an action shall contact Security. Access Badge Display All personnel must display an access badge at all times while in the facility. Temporary badges are to be turned in at the Security Desk when a person leaves the site at the end of the work period for the day. Security Rounds The data center security staff conducts rounds of the building. They are authorized to stop work if they feel safety requirements are not being followed or if any threat to data center operations or personnel safety exists. Access to Secure Spaces No tailgating/piggybacking into secured areas is permitted. Every person with an access card that passes through a doorway with a card reader should scan his/her card. Emergency Exits Emergency exits doors are located throughout the facility with appropriate signage and directions. Note: emergency exits are not to be used in non-emergency situations. DATA CENTER ACCESS Access Requests/Tickets All access requests must be generated and approved through the Customer Portal. Once approval is received, individuals are required to present a US government-issued ID to Security in order to be issued with an access card or visitor badge. Keys/Access Cards Contact Sabey Data Center Management for access to any secure areas such as roof, equipment rooms, storerooms, equipment panels, power panels, etc. 2

4 DATA CENTER SUPPORT INFRASTRUCTURE MANAGEMENT Site Operations and Maintenance The onsite facilities operations crew is responsible for the operation, maintenance, safety, and security of the facility. Route any requests for Sabey support services through the Sabey Customer Portal. Procedures To control the risk of unintended failure, all employees, contractors, technicians, etc., must comply with all relevant procedures and processes in the Data Center and other critical environment. Method of Procedure (MOP) A Method of Procedure (MOP) is required for any work in the Data Center and critical infrastructure areas that has potential to impact critical environment operations or degrade redundancy of critical support systems. MOP will be developed by entity performing the work and approved by data center operations management before work commences. Every MOP must identify the equipment/system being worked on, potential risk to other equipment/systems and critical environment operations, mitigation strategies and a back-out plan. GENERAL WORK RULES Individual Responsibilities All vendors, contractors, and other service providers must be appropriately attired and act in a professional manner. No firearms, explosive chemicals, or weapons of any type are allowed on site. No smoking of any kind (including electronic cigarettes) is allowed inside the building. Smoking is restricted to designated areas outside the building, and must comply with local laws. (For example, in Washington State and New York, no smoking is allowed within 25 feet of a building entrance.). Offensive or inappropriate behavior will not be permitted and offenders will be removed from the premises. Absolutely no food and/or drink are permitted in the data center or other critical environment space. It is the responsibility of EVERYONE to ensure that a visitor is escorted at all times Report anything unusual or suspicious to site security immediately. Access controlled and fire rated doors must not be propped open. Do not use emergency exits unless there is a real emergency. Report any leaks from valves, spills, or any other abnormal condition to the Security and/or data center operations immediately. 3

5 Accidents/Illnesses Report all incidents to your supervisor or escort immediately. Seek prompt medical attention. If necessary use the medical facility designated by your employer. File all required claim forms (available in onsite facilities management office). Your supervisor or escort will initiate an accident/incident investigation report Your supervisor or escort will ensure compliance with all corrective actions, as required. CRITICAL ENVIRONMENT WORK RULES Work in Data Center Space (MOP Required) Schedule all work through data center operations All vendors/contractors must announce their arrival at the Security front desk and check in with data center operations before starting work Do not leave tools, equipment, or materials unattended; or placed on top, in front of, or leaned up against infrastructure equipment. To protect finished floors from heavy computer equipment rolling or spot loads, use 1 plywood or tempered masonite taped with 3 duct tape at all seams Maintain containment using proper blanking plates or other measures, as appropriate. Do not change the position of ANY switch or valve without first contacting facilities. Only facilities personnel are PERMITTED TO POWER DOWN ELECTRICAL CIRCUITS, except in an emergency. Do not take photos in data centers or critical work spaces without prior approval from data center management. In the event of an audible alarm or unusual noises on any piece of equipment in the data center, please contact your project manager, building operations, or a Security Officer immediately. Cable management covers and rack skins must be placed flat on the floor outside of travel areas, and not leaned against racks or equipment in the Computer Room. Perform work only during days and times specifically approved under change control procedures. Cutting and/or drilling in the data center is not allowed unless prior approved. When drilling or cutting is performed, an inspected and approved HEPA filtered vacuum cleaner must be used during the drilling to minimize the amount of dust particles and fragments emitted in to the space. Hammer drilling must be performed outside of regular business hours. All work shall require the disabling of the smoke detection system and must be inspected by the Fire Safety Director prior to enabling upon the completion of work. Tools and Equipment Tools or instruments that require calibration must display a dated calibration label. Only "NON UPS" electrical outlets will be used to power maintenance equipment. Observe all warning signs posted in any area of the Data Center. Avoid safety cones, barricades, caution tape, or other safety equipment that have been installed to guide you around hazardous areas. 4

6 Be especially careful around any computer hardware that has had the protective outer metal skin removed. With its covers off, such equipment is usually more susceptible to nearby electrical disturbances or dust. Only work in such equipment when properly grounded (for example, with a grounding wrist strap). Housekeeping Leave the area cleaner than it was when the work commenced. Put all trash or debris in trash bins while working. Do not place liquids in trash bins in or around data halls. Remove and properly dispose all packing materials from computer equipment/components prior to it entering the active data hall space. No cardboard or wood is allowed in the data halls. Customers may neatly store materials only within their leased premises. Any storage in data halls must be in non-flammable containers. Direct any requests for temporary storage to the data center operations team via the Customer Portal. Clean all work areas of tools, equipment, and debris at the end of each shift. Store tools, equipment and materials in designated storage locations or as directed. Clean all work areas using a HEPA vacuum. Only authorized cleaning personnel may use a damp mop in a data hall, with an absolute minimum amount of water and cleaning solution. All moisture containers will be limited to the perimeter area at the ends of the cabinet rows. Broom sweeping and/or the use of unfiltered Shopvacs is not permitted. CRITICAL POWER/NETWORK CONNECTIVITY Circuit Installation (MOP Required) Access to critical power distribution components, including electrical panel boards, RPP s, and PDU s is strictly restricted to building operations or designated personnel. All panel cover removals in critical areas will be performed by two people in order to prevent accidents or incidents. Standards All circuits must be dedicated home runs with no splices or intermediate plugs or connections unless approved by data center operations management. All network cable installations must conform with approved standards Internally connecting power between adjacent racks or cabinets is not permitted. Independent stand-alone micro-ups systems are not permitted in the data center. Lithium-ion batteries are not permitted in the data center, except in use of personal electronic devices (e.g. cell phones). Only authorized personnel can make final power connections. All power cables and receptacles must be tested prior to installation. All power cables must be clearly labeled at both ends with permanent tags. All electrical panel doors must be kept locked at all times. Dual power circuits must originate from two appropriately paired PDU s. 5

7 Panel schedules must be updated on completion of any circuit installation. Provide updated schedules to data center operations for update of the master documentation. Energized Work and Lock-out/Tag-out Procedures (MOP Required) Unless otherwise authorized, complete work after the associated equipment is de-energized with hazardous energy appropriately locked out. If required, only perform energized work after proper planning, including preparation, review and approval of an Energized Work Permit. Follow all precautions contained in the Energized Work Permit. NEVER leave open, energized equipment unattended. All authorized personnel must provide their own equipment locks and tags, and fill out each tag completely and legibly (print with ink). Inform onsite buildings operation team of any component to be locked out and notify building operations before unlocking any tagged out piece of equipment. Log all actions in the site lock-out/tag-out log. Building operations reserves the right to install its own lock during these types of operations. Mechanical Work (MOP Required) The supervising technician/mechanic must notify data center operations before starting any work. Open torches or welding equipment are not permitted in the Data Center unless prior approved. Any such work must follow the Hot Work Permit process, initiated with a request in the Customer Portal. No valves or switches shall be operated without specific previous permission from data center operations. Potentially hazardous work areas (e.g. work overhead) must be cordoned-off with yellow caution tape. Any work which should involve a fire alarm impairment should be initiated via the Customer Portal and follow the appropriate Red Tag permit process. SAFETY Fire Alarm System/Building Evacuation The facility is fully equipped with a comprehensive fire detection and suppression system as required by code. Pre-action water sprinklers, very early smoke detection (VESDA) and smoke purge systems provide added protection in the data halls. If there is any fire or smoke in the facility, the fire alarm system will be activated and there will be audible annunciation and flashing strobe lights throughout the facility. In that situation, do the following: Move directly to the designated assembly area Do not block fire lanes, entrances or exits to buildings. Remain in assembly area until a headcount is taken and you have been released to return into the facility. 6

8 If at any time you are in the facility and notice smoke or fire anywhere, do the following: Contact building security to report fire and activate the building fire alarm system at any nearby pull station. Follow all building announcements and Instructions Use a fire extinguisher to put out a small fire, if you have been trained to do so. Evacuate the building immediately, and move directly to your evacuation assembly area. Remain in the assembly area until a headcount is taken and you are released to return to the building or leave the site. Each building has a designated assembly area. Please familiarize yourself with these areas. Emergency Management The data center operations management (or designate) is the responsible authority during any life safety emergency or abnormal conditions in the data center. He/she will liaise with the emergency responders to resolve or mitigate any emergencies and escalate as necessary. Data center operations staff will serve as backup in the absence of data center operations management. How to Report an Emergency Dial Security (Front Desk), who will obtain information regarding the emergency and dial the local Emergency Services number, or dial 911 directly. Medical Emergencies Dial Security for all medical emergencies, or dial 911 directly. Security will dial the local Emergency Services number and arrange to escort the emergency responders to the victim Stay with the victim until the emergency responders arrive. Remain calm, and be prepared to assist the emergency responders if help is needed. Chemical Storage and Spill Response All chemicals must have the approval of data center management before being brought inside the building. When requesting approval, include the chemical s Safety Data Sheet. All chemicals shall be stored only in designated storage areas. Contents shall be clearly labeled on their exterior. Hazardous waste and spill supplies shall be stored only in designated storage areas. Report any chemical spill or release to data center management. Do not attempt to contain/clean-up any spill or release, unless properly trained to do so. Spills will either be handled by the facilities team, or an outside contractor. DELIVERIES/SHIPMENTS The dock area is for unloading only - no parking is permitted. Any delivery improperly addressed, of suspicious nature or not pre-authorized runs risk of rejection Use the customer portal or make alternate arrangements for receiving shipments. Additional restrictions apply at certain sites. Contact the local data center operations staff for additional information. 7

9 SDCP CONSOLIDATED WORK RULES PERSONAL ACCOUNTABILITY Failure to follow or comply with the preceding Data Center policies and procedures is grounds for immediate removal from the site. All persons allowed access to critical areas must review these Work Rules and demonstrate their knowledge of the procedures most applicable to their activity on site. By signing below you are acknowledging that you have read and understand the Data Center Work Rules and Safety Requirements and agree to comply in full. Name (print) LAST FIRST MI Signature Company Address Date 8