Standardizing on Veritas Data Center Management Software from Symantec to Hit Service Levels and Cost Targets

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1 Standardizing on Veritas Data Center Management Software from Symantec to Hit Service Levels and Cost Targets It s challenging to manage one data center manages over 100. It also optimizes these data centers to meet cost and service-level targets, using data center management tools from Symantec Corporation. As a result, delivers benefits such as percent availability, up to a 50 percent reduction in remote backup operating costs, and up to a 30 percent reduction in operating costs (compared to typical in-house models). Symantec technologies also help offer customers other cost-efficient options such as payper-use or utility computing. The challenges of outsourcing Company Profile ( is a leading global technology services company delivering business solutions to its clients. founded the information technology outsourcing industry more than 40 years ago. With annual revenues of $20 billion in services, the company s core portfolio includes information technology, applications and business process services, as well as information technology transformation services. Industry Technology Solution Data Center Management A $20 billion technology services industry leader and the second largest outsourcer in the world, operates more than 100 data centers in 26 countries worldwide. manages IT operations for some of the world s largest tier-one enterprises. tackles complex IT challenges. When takes over a client s data center, the company must deliver services to contractual service levels right from the start. Over time, transforms the data center infrastructure to reduce cost and complexity, ensuring its profitability and competitiveness and passing additional cost savings to the client. We ve standardized on Symantec for key software components to help us manage our data centers. One reason is that the Symantec software integrates well with products from our other partners. Standardizing on select suppliers cuts cost and complexity Standardization is vital. Our clients expect us to meet our contractual targets, says, vice president of group. They want results, not specific products. has created a technology policy standardized on a short list of suppliers whose products offer the best combination of performance, flexibility, and scalability. That saves us in design, implementation, and training. Symantec is on his A-list. We ve standardized on Symantec for key software components to help us manage our data centers, explains Lozon. One reason is that the Symantec software integrates well with products from our other partners. Diverse environments require heterogeneous support The scale of IT operation is enormous. manages 65,000 servers located in 100 data centers around the world, explains Lozon. On the storage side, we manage over 12 petabytes of storage. It s a diverse mix, too, with hardware and software from a wide range of different suppliers. And we have clients all around the world.

2 SAN Backup server LAN CUSTOMER SUCCESS Example of -Symantec Data Center Configuration Local users Veritas CommandCentral Service provides precise metering of resource usage, vital for utility computing. Secondary storage Primary storage N-to-1 server cluster Veritas Cluster Server supports N-to-1 clustering configurations, helping meet SLAs for data center availability while minimizing hardware costs. Veritas Storage Foundation makes it easier for to facilitate data movement in support of technology refresh and Business Continuity Volumes import/export activities Remote users Tape library WAN Main data center Veritas NetBackup Enterprise Server is one of the standards for data protection. Branch office We depend on Veritas Cluster Server, Veritas Storage Foundation, and Veritas NetBackup PureDisk to help us work toward zero-outage performance. Anything that rationalizes and simplifies the management of this conglomeration is obviously going to help us be more efficient and profitable. Symantec supports the widest range of platforms that s why Symantec is included as a premier supplier for storage backup and server management software. Meeting customer high-availability SLAs The relationship between the two companies dates back to 1996, when chose Veritas Cluster Server and Veritas Storage Foundation. Lozon explains the reasons for the selection: Veritas Cluster Server supports N-to-1 clustering configurations for example, six active servers to one standby server. That allows us to meet our service level agreements [SLAs] for data center availability while minimizing hardware costs. has deployed Veritas Cluster Server in data centers around the world. Veritas Storage Foundation is one of the standards in our technology policy for file system and volume management and forms the perfect complement to Veritas Cluster Server, he continues. The tight integration between the two helps ensure that we can deliver high availability to our customers while gaining the efficiencies of a single storage management product throughout our global operations. Using Symantec high availability solutions, typically delivers a minimum of percent availability about one minute of downtime a week for business-critical applications such as SAP, Oracle, PeopleSoft, Sybase, and IBM DB2, all on a variety of platforms. While three nines and a half meets the needs of many of its customers, holds itself to a higher standard. Internally, our mantra is Zero Outages, meaning that downtime of any duration is unacceptable, Lozon explains. We depend on Veritas Cluster Server, Veritas Storage Foundation, and Veritas NetBackup PureDisk to help us work toward zerooutage performance.

3 SOLUTION AT A GLANCE Business Drivers Minimize cost and complexity of managing hosted IT infrastructures Offer customers savings by reducing cost of administering data center Provide accurate billings for usage-based compute services Provide highly reliable operating environments Deliver contracted services using staff, not subcontracted suppliers Utility model shifts customers thinking The business outsourcing model began to shift around the turn of the millennium. Our clients were spending as much as 80 percent of their operating budgets just to maintain their existing infrastructure, and that figure was trending up, Lozon remembers. We came up with an innovative way out of that dilemma. First, we pinpointed the need to consolidate and transform existing customer data centers into a rock-solid, streamlined foundation that could handle baseline needs. The second step was to provide customers with the ability to buy additional compute power and storage using a utility model as they experience peaks in business and transactions. Lozon continues, Our clients were excited about this new way of thinking about their infrastructure. With this approach, they can predict their steadystate costs and still respond to business cycles intelligently and efficiently, without having to pay for idle capacity. We ve seen steady adoption of this model over the last five years. To implement the utility model, needed to measure resource consumption accurately. The company turned to Veritas CommandCentral Service software from Symantec (formerly MicroMeasure from Ejasent). CommandCentral Service forms the centerpiece of our utility computing initiative, explains Lozon. It provides precise metering of resource usage, so we can accurately bill our customers. Our clients have a clear, highly granular picture of their costs, so they can manage and lower them. Indeed, a typical customer Technology Challenges Support multiple computing platforms and storage devices Develop standardized solutions for specific infrastructure needs Accurately measure customer usage of computing resources Ensure high level of knowledge transfer to staff Solution Streamlined storage and server management, including metering for usage-based billing of computing resources Symantec Products Veritas Storage Foundation for Oracle Veritas Storage Foundation for DB2 Veritas Storage Foundation for Sybase Veritas Storage Foundation for Oracle RAC Veritas Cluster Server Veritas CommandCentral Service Veritas NetBackup PureDisk Remote Office Edition Veritas NetBackup Enterprise Server Symantec i 3 Technology Environment Desktops: Dell/Microsoft (preferred) and others (three million total) Network: Cisco (preferred) and others Databases: Oracle (preferred), IBM DB2, Microsoft SQL Server, Sybase, and others Servers: Sun (preferred), IBM, HP, and others (200,000 total, 80,000 in data centers) Operating Systems: Microsoft Windows, Sun Solaris, HP-UX, IBM AIX, Novell SUSE Enterprise Linux, Red Hat Enterprise Linux Storage: EMC (preferred), Sun, Network Appliance, and others Symantec Services Symantec Education Services Symantec Business Critical Services can save up to 30 percent in total operating costs, compared to managing their own data center. Building the utility model has been a collaborative effort between Symantec and, according to Lozon: We ve

4 BUSINESS VALUE AND TECHNICAL BENEFITS Operational Cost Savings Up to 30 percent lower data center TCO for many clients Able to offer up to a 50 percent reduction in remote office backup costs to clients using Veritas NetBackup PureDisk Remote Office Edition Client Service Ability to offer metered resources with accurate billing Availability percent data center availability for most client-hosted solutions Veritas Cluster Server supports N-to-1 clustering configurations for example, six active servers to one standby server. That allows us to meet our service-level agreements [SLAs] for data center availability while minimizing hardware costs. Scalability Over 12 petabytes of storage under management with 100 percent growth projected over next two years developed a close working relationship with Symantec on the engineering front. They ve listened to our needs in both storage and cluster management key components in our utility model. Tiered approach to storage offers savings The approach to storage allows clients to minimize their storage expenses through an information lifecycle management strategy. We offer storage service in tiers, from the desktop all the way up to business-critical information, says Joyce Repsher, portfolio engineering,. Clients classify information based on its business value, and pay accordingly. To offer tiered storage in a cost-effective way, needs the maximum degree of flexibility in managing storage resources. Veritas NetBackup PureDisk Remote Office Edition enables to provide a standardized cost effective, reliable and secure backup service for clients that have many remote locations, even on a global basis. The advantage of NetBackup PureDisk technology is that it combines diskbased backup with distinctive fingerprinting technology to rapidly identify the unique, changed segments of data across different offices. The result is reduced network bandwidth, faster backup windows, and reduced storage requirements for remote backups. This means that we re able to pass along significant reductions in the total cost of ownership for storage, says Lozon. Overall, estimates up to a 50 percent reduction in remote office backup costs for its clients. data protection challenge is enormous as well: uses Symantec software as a part of its data center backup strategy. Veritas NetBackup Enterprise Server is one of our standards for data protection, says Lozon. It s completely reliable, so we don t worry about jobs not completing. And NetBackup is used all around the world, so it shortens our training time, since most new hires already know how to use it. Boosting application performance The data centers manages include a range of ERP software, and part of job is to ensure that those applications run efficiently. Our clients ask us for performance monitoring, so we have stan- Veritas software from Symantec helps reduce operating costs for many clients by as much as 30 percent.

5 dardized on Symantec i 3 software to provide it, says Lozon. We use it to both tune applications and prove, with its detailed application performance database, that we are meeting our SLAs. Formal education builds skills and improves efficiency Managing such a diverse set of IT environments demands that develop inhouse expertise on a wide range of infrastructure components, including Symantec products. Symantec Education Services fills that need, offering formal training on the full portfolio of Symantec solutions. As one example, is the integrator for a major government agency, and the multiyear deal includes Symantec Education Services. In early 2006, the agency and personnel will attend a number of classes via the Symantec Virtual Academy. Virtual Academy is ideal, providing education to and its customers wherever they are located. Rapid response through Symantec Business Critical Services protects its software investment with Symantec Business Critical Services, which provides reactive and proactive 24/7 support across nine supported data centers. As part of Business Critical Services, has a dedicated Business Critical Account Manager, who serves as a single point of contact for all support services. With intimate knowledge of the environment and organizational structure, the Business Critical Services Account Manager engages other Symantec staff as needed to resolve service issues quickly and accurately. Through regular reviews, Symantec and work together to proactively identify and address product trends, training needs, and process improvements. Additionally, through Business Critical Services, Symantec avoids interoperability problems and unnecessary downtime, helping hit its cost and service availability targets. Delivering value to and its clients Lozon is emphatic about the business value of the relationship: Symantec allows to focus on what we do best: managing the data center. Symantec provides efficient, reliable, scalable tools to automate administration. They re the tool builders, we re the tool users. It works out great for. Our customers benefit, too. They may not be aware of all the Symantec tools in use in their data centers. But they see the results accurate usage metering and billing, comprehensive reports, enhanced functionality, better utilization of resources, availability that exceeds our service-level agreements and, most importantly, lower costs. Our relationship with Symantec contributes to focusing on what we do best, managing the data center. They re the tool builders, we re the tool users. It works out great for. Copyright 2006 Symantec Corporation. All rights reserved. Veritas Storage Foundation, CommandCentral, i 3, NetBackup, PureDisk, Symantec, the Symantec logo, and Veritas are trademarks or registered trademarks of Symantec Corporation or its affiliates in the United States and other countries. Other names may be trademarks of their respective owners.