Transaction History User s Guide

Transcription

1 Transaction History User s Guide Last Revised on: 01/12/2009 EPL, Inc. 22 Inverness Parkway Suite 400 Birmingham, Alabama (205) EPL (4375)

2 Property of EPL, Inc., 22 Inverness Center Parkway, Birmingham, AL , (205) , Fax (205) EPL, Inc. believes this document is accurate and reliable, and much care has been taken in its preparation. However, EPL, Inc. cannot accept any responsibility, financial or otherwise, for any consequences arising out of the use of this material. The information contained herein is subject to change. Revisions may be issued to advice of such changes or additions. The information and techniques contained in this document are the property of EPL and may not be disclosed in total or in part without the written permission of EPL, Inc EPL, Inc. All rights reserved.

3 Table of Contents SELECT AND VIEW HISTORY...4 CHARGING A FEE...9 PRINTING HISTORY...9 SEARCH...10 ERROR CORRECTIONS AND REVERSALS...12 HINTS...13 ERROR CORRECTION...13 SAME DAY REVERSAL...17 Same Day Reversal Same Teller...17 Same Day Reversal Different Teller...21 PREVIOUS DAY REVERSAL...25

4 Transaction History allows Users to view some or all of the monetary transactions that have occurred on a particular member s account. Transaction History may be viewed for just one suffix or all suffixes on an account. History may also be viewed for a one date or a date range in addition to a single transaction or a range of transactions. Select and View History To view the transaction history of any account suffix from the Member Profile, i-power utilizes the drill down method for intuitive and efficient access to desired information. Click on the underlined suffix number of the desired suffix. A pop up box will be displayed. This box lists all of the available choices for that type of suffix. History is the first option. Highlight History in the list and click. The following screen will be displayed for share, club, certificate, credit card and safe deposit box suffixes. Notice the Check Cashing History & Maintenance tab available. Page 4 of 28

5 Here are some definitions to become familiar with when utilizing this i-power function: Eff. Date Act. Date The date on which the transaction is effective regardless when it actually occurred. The default is the business date. The value in this field indicates the order activity is printed on the statements The calendar date on which the transaction actually occurred. Act. Time The time at which the transaction actually occurred using a military time (i.e.: 2:47 pm is 1447). Trans Num Tran Type Tran Amt Fee Amt Bal After Teller Num Branch Num EFT Trans Tran Description Action The transaction or receipt number of the transaction. This number is used to aid in error correction or reversal of a transaction. For Check Withdrawals, it is the check number that cleared for Draft Batch transactions. If the entry is performed online and check detail is entered in, then the value displayed is from that entry. For ACH, Automated Internal Transfers and Payroll Transactions, this is the Source Number generating the transaction. All other transactions have a system-generated number. The description of the type of transaction. The transaction amount of the transaction. For Withdrawals, there is a _ to indicate so. The fee amount, if any, associated with the transaction. The balance of the selected suffix after the transaction was posted. The number of the teller that performed the transaction. The number of the Branch where the transaction was performed Indicates if the transaction is an EFT (Electronic Funds Transfer) transaction. A description of the transaction entered by the teller at the time of the transaction. This is for compliance with Reg E. This description also appears on the member statement. If the transaction is for ACH, Automated Internal Transfer or Payroll, then the Source Name will be displayed. A red X in a circle. Click this icon to error correct the transaction. A blue R in a circle. Click this icon to print a receipt. Page 5 of 28

6 The Check Cashing History screen displays checks cashed for the past 90 days. If no checks have been cashed, no history found will be displayed The Maintenance Screen displays maintenance history. Page 6 of 28

7 Maintenance Date Field Name Data Before Data After Teller Number Branch Number The date on which the file maintenance occurred. The name of the field that was changed/modified The value in the field before the change was made The value in the filed after the change was made The number of the teller that performed the file maintenance. The number of the branch where the file maintenance was performed. The following screen shows how history is displayed for sharedraft suffixes. Eff. Date Act. Date Act.Time Trans Num Tran Code Desc Tran Type Tran Amt Fee Amt Bal After Teller Num Branch Num ACH Trace Trans Description Action The date on which this transaction is effective regardless when it actually occurred. The date on which the transaction actually occurred. The time at which the transaction actually occurred using a 24 hour clock. The transaction or receipt number of the transaction. This number is used to error correct or reverse transactions. The description of the transaction code. The description of the type of transaction. The transaction amount of the transaction. The fee amount, if any, that is associated with the transaction. The balance of the selected suffix after the transaction was posted. The number of the teller that performed the transaction. The number of the Branch where the transaction was performed The ACH Trace number associated with the transaction if it is an EFT (ACH) transaction. A description of the transaction entered by the teller at the time of the transaction. A red X in a circle. Click this icon to error correct the transaction. Page 7 of 28

8 The following screen is an example of what transaction history for a loan suffix looks like. For this type of transaction, each history item is two lines long. Eff. Date Act Date Act Time Tran Num Tran Type Tran Description Teller Num Branch Num Action Tran Amt Principal Interest Insurance To Share Fee Amt Balance After Next Payment The date on which the transaction is effective regardless when it actually occurred. The date on which the transaction actually occurred. The time at which the transaction actually occurred using a 24 hour clock. The transaction or receipt number of the transaction. This number is used to error correct or reverse transactions. A description of the transaction entered by the teller at the time of the transaction. The number (User ID) of the teller that performed the transaction. The number of the Branch where the transaction was performed A red X in a circle. Click this icon to error correct this transaction. A blue R in a circle. Click this icon to print receipt. The transaction amount of the transaction. The amount of the transaction that is associated with principal on the loan. The amount in the transaction that is associated with interest on the loan. The amount in the transaction that is associated with insurance on the loan. The excess amount in the transaction that will be deposited to the share account. The fee amount, if any, that is associated with the transaction. The balance of the loan after the transaction was posted. Indicates when the next payment is due on the loan after the transaction was posted. Page 8 of 28

9 Charging a Fee All of the screen formats give the option to charge a fee for the history. Click the box to the left of the words Charge $3.00 Fee. A check mark will appear in the box and a fee of $3.00 will be debited via transfer from the member s account and an offsetting GL credit will be generated. The Amount that is charged in any fee is defined by that credit unions policy. History by Draft only will debit the fee from the Draft All other single suffix histories or all history will debit the fee from the Share. Printing History All of the screen formats give the option to print the history. Click the Print button; the history will be converted to PDF format in Adobe Acrobat and redisplayed on the screen. Click File and then Print on the Windows toolbar Click the printer icon on the Adobe Acrobat toolbar To print, 1) Click File and then Print on the Windows toolbar 2) Click the printer icon on the Adobe Acrobat toolbar Page 9 of 28

10 Search Users may also search for history items by clicking on the Search button on the initial history screen. Upon clicking Search, the following screen is displayed. Searches utilize a set of criteria that define the search parameters. Examples of some of these criteria are: 1) A list of History for all suffixes 2) A specific date or date range for a specific suffix. 3) A specific date or date range for all suffixes. 4) Transaction Number 5) Range of records by Transaction Number Clicking the box next to the words All Accounts will search and display all records for any suffix on the account that meets the other selection criteria (i.e. date, transaction number). Users may also choose to sort the results of the search in ascending or descending order by Actual Date. Clicking the box next to the words Ascending Order will put a check mark in the box and the records will be sorted in ascending order. Clicking the box again will turn the check mark off and the records will be sorted in descending order. Page 10 of 28

11 The following example is the result of a search for all history records for all suffixes on Account 2141 from to to be sorted in descending order. Page 11 of 28

12 Error Corrections and Reversals o o o o o o o o o Correction of an account can be made from the Member History or Electronic Journal (EJ). Error Corrections indicate members will not see that a correction has been made on the account. Once that correction has been made, it disappears from the member s history. However, a Reversal will show in Member History, Member Statement and EJ Error Correction and Reversals will be displayed in the Teller s EJ for research. Error Corrections indicate the transaction will be removed from the member history and the member s statement. Error Corrections can be made on member transactions as well as General Ledger transactions. Error Corrections that omit the transaction from history and member history must be performed the same day as the original transaction. If they cannot be performed the same day they are considered reversals. These reversals should be performed within the same statement period if possible. Error Corrections can only be performed if the transaction is the last transaction for the suffix. For example, if a $20.00 sharedraft deposit was performed, then the member uses the ATM for the same account, when the teller attempts to correct the $20.00 transaction to be $25.00, the transaction cannot be performed because the ATM transaction was performed after the deposit. The transaction will automatically be considered as a reversal if the error correction cannot be performed. Since this Error Correcting transaction is for today but has to be treated as a Reversal, the system will still adjust Teller/Drawer cash and check totals appropriately, as if a true Error Correction was made Reversals made for a previous day will bring up a screen to prompt the user to enter an offsetting General Ledger number as required. Loan Error Correction includes automated maintenance of Last Payment Date, Next Payment Date and Late Charge Date To Error Correct or Reverse a Transaction, simply click on the under Action. The system will bring back the appropriate screen for Reversals and if an offsetting General Ledger Account update is required. Note: Error Corrections cannot be made on Reversed Transactions, per update of Release Icons for Error Correction or Reversal. Page 12 of 28

13 There are three ways to correct/reverse a transaction performed on a members account: Error Correction Same Day Reversal Same Teller Different Teller Previous Day Reversal HINTS Error Corrections and Reversals may be made from the Teller Electronic Journal or the Member History, however there is an exception, Cash a Check transactions may only be error corrected or reversed from the Teller Electronic Journal. All Error Corrections and Reversals are displayed in the Teller Electronic Journal Error Corrections and Reversals affect teller totals in the same way for cash and checks. Error Corrections and Reversals on loan payments include automatic maintenance to the Last Payment Date, Next Payment Date and the Late Charge Date. Reversals are performed if the original transaction was processed on a day other than the current processing day, or for a same-day transaction if an EFT (Electronic Funds Transfer) or off-line transaction such as ATM/Debit, VOICE, Homebanking, ACH, share draft clearing, dividends, fees certificate renewals, and the like has occurred since the original transaction was processed. Error Correction An Error Correction is defined as a correction to any transaction made to a member s account or General Ledger account that was performed by the same teller on the same day and prior to any other transaction performed by another teller, EFT or off-line transaction to the specific suffix(s). Error Corrections can only be performed when the transaction is the last transaction for the suffix. If the transaction is not the last transaction performed on the account, i-power will treat it as a Same Day Reversal rather than an Error Correction. Error Corrections are removed from the member s history therefore the transaction will not show up on the member s statement. Page 13 of 28

14 From the i-power main navigation page, access the member s account. From the member s account profile, access the history window of the suffix that is to be error corrected. Click on the suffix and select History from the drop-down box. Click on the icon under the Action column to advance to the Error Correction window. Page 14 of 28

15 From the Error Correction window, click on the icon to complete the error correction. Click on the button to return to the History window. Page 15 of 28

16 Click on the button to exit the History window and return to the member s account profile. Page 16 of 28

17 Same Day Reversal A Same Day Reversal is defined as a correction to any transaction made to a member s account or General Ledger account that was performed by the same teller on the same day and after another transaction was performed by another teller, EFT or off-line transaction to the specific suffix(s). All Reversals are displayed in the member s history therefore the transaction will show up on the member s statement. Same Day Reversal Same Teller requires an override to be entered where a Same Day Different Teller requires a GL Account Number and Description to be entered. Same Day Reversal Same Teller From the i-power main navigation page, access the member s account. From the member s account profile, access the history window of the suffix that is to be reversed. Click on the suffix and select History from the drop-down box. Click on the icon under the Action column to advance to the Reversal window. Page 17 of 28

18 From the Reversal window, click on the icon to advance to the Override Errors window. Enter your Teller Number and Password and click on the button to complete the reversal. Page 18 of 28

19 Click on the button to return to the History window. Click on the button to exit the History window and return to the member s account profile. Page 19 of 28

20 Click on the button to exit the History window and return to the member s account profile. Page 20 of 28

21 Same Day Reversal Different Teller From the i-power main navigation page, access the member s account. From the member s account profile, access the history window of the suffix that is to be reversed. Click on the suffix and select History from the drop-down box. Click on the icon under the Action column to advance to the Reversal window. Page 21 of 28

22 From the Reversal window, click on the icon to advance to the Reversal Details window. Page 22 of 28

23 Enter a Transaction Description, the Effective Date if different from the current processing date, the GL Account number and GL Account Description and click on the button to complete the reversal. Click on the button to return to the History window. Page 23 of 28

24 Click on the button to exit the History window and return to the member s account profile. Page 24 of 28

25 Previous Day Reversal A Previous Day Reversal is defined as a correction to any transaction made to a member s account or General Ledger account that was performed on a previous day, by the same teller or different teller. All Reversals are displayed in the member s history therefore the transaction will show up on the member s statement. A Previous Day Reversal requires a GL Account Number and Description to be entered. From the i-power main navigation page, access the member s account. From the member s account profile, access the history window of the suffix that is to be reversed. Click on the suffix and select History from the drop-down box. Click on the icon under the Action column to advance to the Reversal window. Page 25 of 28

26 From the Reversal window, click on the icon to advance to the Reversal Details window. Page 26 of 28

27 Enter a Transaction Description, the Effective Date if different from the current processing date, the GL Account number and GL Account Description and click on the button to complete the reversal. Click on the button to return to the History window. Page 27 of 28

28 Click on the button to exit the History window and return to the member s account profile. Page 28 of 28