FRONTEND CANCEL ORDER FOR MAGENTO 2

Transcription

1 1 User Guide Frontend Cancel Order for Magento 2 FRONTEND CANCEL ORDER FOR MAGENTO 2 USER GUIDE BSSCOMMERCE 1

2 2 User Guide Frontend Cancel Order for Magento 2 Contents 1. Frontend Cancel Order for Magento 2 Overview How does Frontend Cancel Order for Magento 2 work? Functions of Frontend Cancel Order for Magento How to configure Frontend Cancel Order for Magento 2 in the backend Contact Us... 9 BSSCOMMERCE 2

3 3 User Guide Frontend Cancel Order for Magento 2 1. Frontend Cancel Order for Magento 2 Overview As you know, the default of Magento does not allow customers to cancel orders from the frontend, which causes some inconvenience for them when shopping, hence, our Frontend Cancel Order for Magento 2 module totally completes this missing feature of Magento. The extension is developed to help customers cancel their orders with Pending status from My Account dashboard and My Order page in the frontend. Frontend Cancel Order for Magento 2 definitely brings more convenience for customers and enhance their shopping experience. BSSCOMMERCE 3

4 4 User Guide Frontend Cancel Order for Magento 2 2. How does Frontend Cancel Order for Magento 2 work? 2.1. Functions of Frontend Cancel Order for Magento 2 Allow customers to cancel orders from the frontend: Customers need to login, then go to My Account Account Dashboard or My Orders. Allow customers to add comments in a confirmation popup: When customers click Cancel Order button, there will be a confirmation popup which allows them to enter comments. If they click Yes, orders will be canceled. If they still do not want to cancel orders, they can choose No BSSCOMMERCE 4

5 5 User Guide Frontend Cancel Order for Magento 2 Send Notification s to admins automatically after customers canceled orders BSSCOMMERCE 5

6 6 User Guide Frontend Cancel Order for Magento 2 Change order status from Pending to Canceled and auto restock products 2.2. How to configure Frontend Cancel Order for Magento 2 in the backend Go through System Configuration BSSCommerce Cancel Order Status Module: Choose Enable to ativate the module Sender: admin can set which will be sender Address to receive notification: enable to set which will receive notification s BSSCOMMERCE 6

7 7 User Guide Frontend Cancel Order for Magento 2 Choose Template: admin can configure to choose template for the notification s. Notice when customers click cancel orders: admin can customize Notice Note in the confirmation popup when customers click cancel orders. Label for button cancel order: change the label of Cancel Order button NOTE: If you want to customize Template to have more choices in Choose Template, follow these steps: Go to Marketing Communications Templates Add New Template BSSCOMMERCE 7

8 8 User Guide Frontend Cancel Order for Magento 2 In Load default template, choose Template you want, then click Load Template In Template Information, enter text as you want in Template Name, Template Subject. In Template Content and Template Styles, you can edit html or css as you want. BSSCOMMERCE 8

9 9 User Guide Frontend Cancel Order for Magento 2 3. Contact Us Any questions or concern about us, feel free contact: Website: Support: support@bsscommerce.com Skype: support.bsscommerce BSS Support team is always ready to aid you with any issue related to our products. Additionally, we also give you Website development and Administration Support. We do offer: 1. Free installation services for commercial products 2. Free updates within offered support period Our duties: 1. Responsibility for resolving product bugs 2. Help with technical queries 3. Technical support in installation and product usage. BSSCOMMERCE 9