Hamilton L8J L8T L8V L8W L9A L9C. Community Feedback Report

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Domenic Hampton
5 years ago
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1 Community Feedback Report

2 Current situation (all of ): Residential addresses Door-to-door delivery: 117,636 No change CMB delivery: 34,266 Apartment lobby delivery: 42,960 Other* delivery: 3,036 Business addresses Door-to-door delivery: 10,882 No change CMB delivery: 752 Door-to-door delivery to be converted to community mailboxes (CMBs) at this stage: Residential addresses: 36,093 Business addresses: 498 These addresses are served by the following postal depots: LCD 5 Mountain LCD 2 Post offices in this area (dealers): SHOPPERS DRUG MART # MUD ST W, STONEY CREEK, ON L8J 1P0 PHARMX REXALL DRUG STORE # MOHAWK RD E, HAMILTON, ON L8T 1S0 PHARMX REXALL DRUG STORE # FENNELL AVE E, HAMILTON, ON L8T 1T0 UNO STOP CONVENIENCE STONECHURCH RD, HAMILTON, ON L8W 3K0 SHOPPERS DRUG MART # CONCESSION ST, HAMILTON, ON L9A 1C4 SHOPPERS DRUG MART # MOHAWK RD E, HAMILTON, ON L9A 2H0 SHOPPERS DRUG MART # UPPER WENTWORTH ST, HAMILTON, ON L9A 4X0 SHOPPERS DRUG MART # UPPER JAMES ST, HAMILTON, ON L9C 5R0 SHOPPERS DRUG MART # GARTH ST, HAMILTON, ON L9C 5V0 Canada Post employees (all of ): 273 * Other delivery modes may include rural mailboxes, group mailboxes and post office boxes. Note: All numbers are approximate. 2

3 Community Engagement Report Approach: Notification sent to 36,594 households to be converted in ,760 responses received by mail or online as of September 5, Feedback: Preference in smaller CMB sites that are closer. Primary concern for majority is location followed by security of mail and accessibility. Key findings Location is the primary concern for residents. Most are concerned about others ability to use CMBs. An overwhelming majority (87%) of households prefer smaller clusters of CMBs, close to their homes. The most important factors, in order, are location 43%, security of mail 23%, accessibility 14%, personal safety 9%, and design and maintenance (combined) 2%. While 14% chose accessibility as their most important factor, over 7 in 10 (76%) are concerned with others ability to use CMBs specifically seniors and persons with disabilities. Process overview We have engaged with residents of and have received significant feedback. We notified 36,594 through direct mail about the upcoming conversion to CMBs in This notification included a 14-question survey that was distributed on June 16, Since that time, 9,760 households have responded online (1,081) or mailed back the completed survey (8,589). This survey is the primary data source for this report and it is complemented by completed Guidebooks from the canadapost.ca website. 3

4 CMB Site Preferences: smaller and closer vs. larger and farther 7.2% 5.6% Smaller sites Larger sites Undecided 87.2% Residents overwhelmingly prefer more smaller sites that are closer to their home over larger sites farther away from their home, even if they were to be on the side of a corner lot. Our commitment to residents 1. Based on the community response, CMBs will be placed in small sites close to homes. 2. Special arrangements will be made for persons with disabilities and seniors with mobility challenges. 3. Apartments and condos will still receive mail in their lobby if they already do so. 4. CMBs are secure and have tamper-proof features. 5. Locations will be a safe distance from the road and, where possible, close to existing street lighting. 6. CMBs will have an anti-graffiti coating. 4

5 Design preferences 1 The graphic pattern with red maple leaves is the most popular design in

6 For more information, go to canadapost.ca 6

Canada Post Community Mailbox User Guide

Canada Post Community Mailbox User Guide My community mailbox location: My module #: My compartment #: Designed for the changing needs of Canadians. Module Number With Canadians mailing less and less each