TABLE OF CONTENTS 1. SERVICES OFFERED BY THE NEOPOST ONLINE SERVICES SERVER... 3

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1 TABLE OF CONTENTS 1. SERVICES OFFERED BY THE NEOPOST ONLINE SERVICES SERVER CONNECTIONS TO THE NEOPOST ONLINE SERVER Manually Connecting To The Server Online Service MENUS and SETUP parameters ACCESSING THE NEOPOST ONLINE WEB SERVICE Registering and Accessing Your Account Online Customer Profile Viewing Your Machine Inventory STANDARD EDITION Ink Management Service Rate Protection Service Downloading a New Rate PROFESSIONAL EDITION Uploading Reports Data to the Online Server Manually Uploading Reports Data Department Resets E-CONFIRMATION EDITION Customer Profile E-Confirmation Service How Your E-Confirmation Service Works Processing Electronic Confirmations with an SE Scale Processing-EConfirmation items using a Weighing Platform econfirmation Errors Uploading Electronic Confirmation Data Suffix for OSIRIS connection Osiris Test function Modulation setting DOWNLOADING SOFTWARE TROUBLE SHOOTING INDEX ORIG

2 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue. 2 ORIG

3 1. SERVICES OFFERED BY THE NEOPOST ONLINE SERVICES SERVER Online Services simplify the use of your mailing system, add value to your mailing operation, and improve the productivity of your mailroom. Your IJ-70 mailing machine is engineered to take full advantage of all the features and capabilities of Online Services. Neopost s Online Services and capabilities include (these options are not all standard): - Neopost s exclusive online reporting The usage on your machine is available from your personal, secure web account, simplifying tracking and reporting on your postage expenses. - econfirmation Services Save money with USPS discounts on Delivery and Signature Confirmation services, and simplify the process of sending Certified Mail. Monitor delivery of all of your tracked mail from your Neopost web account. - Rate Updates Maintain current postal rates with automatic, electronic, convenient downloads into your Neopost mailing machine. No more memory cards and PROMs at rate change! - Ink alerts Never run out of ink again! The Online Server monitors your mailing machine s ink supply and s an alert notification when it s time to re-order. - Remote diagnostics and technical support Experienced Neopost technical professionals analyze your mailing machine s error logs, diagnose your mailing machine before an on-site service visit and your system software can be updated remotely, reducing service delays. Your mailing system connects to Neopost s Online Server via the same telephone connection you use to add postage to your meter. All connections are secure, and all data is maintained under strict privacy policies. As a Neopost customer, you have a web account accessible from the Neopost home page: At this site Click on on "Support" and select "My Neopost". This account provides information about your mailing system and access to Neopost s Online Services. See the Accessing Neopost Online Web Services section for instructions on logging in to your web account. This user guide will walk you through these Online Services on your IJ-70 mailing system. Services Offered by the Neopost Online Services Server 3 ORIG

4 2. CONNECTIONS TO THE NEOPOST ONLINE SERVER To fully benefit from the convenience and power of Neopost Online Services, your IJ-70 mailing system should be connected to a live analog telephone line so that it can link to the Neopost Online Server automatically. At a pre-set time (usually between midnight and 5:00 AM), your IJ- 70 mailing system will initiate a call to the Neopost Online Server. For the Usage Reports service, the IJ-70 mailing system automatically connects at the end of each month to upload department and postal category statistics. For the econfirmation service, your IJ-70 mailing system automatically connects at night if you have processed transactions that day. For the Ink Management service, the IJ-70 mailing system automatically connects when it s time to re-order ink supplies. First, the mailing system initializes the modem. The following will be displayed on you mailing system during the automatic call process: INFO Modem initialization running Then the mailing system connects to the Neopost Online Server. INFO Connecting to server 4 Connections to the Neopost Online Server ORIG

5 When the connection is established, the mailing system performs the data transfer. At the conclusion of the session, a message displays, indicating the successful connection and data transfer. Below is a message indicating a successful connection. ONLINE SERVIC. 1 GENERIC CALL INFO Succesful Call PLOAD OK If the call fails after 3 attempts an error message will be displayed and you may re-attempt the call the next day. (See the Error Message section for a description of failed connections.) You can also connect to the Online Server manually. You can perform a generic call, or you can perform a specific action, such as a rate download, software download or usage report data upload, etc. See the appropriate section for details. It is strongly recommended that you leave the IJ-70 mailing system turned on, in sleep mode, and connected to a live analog telephone line during the night, to let the connection to the Neopost Online Server occur automatically. Connections to the Neopost Online Server 5 ORIG

6 2.1 Manually Connecting To The Server To manually connect to the server: Press MENU on the main tab. XX - XX - XX DEPT MARKET DES 1235,012 MENU SCALE WP ZERO RATE_NAME1 0 LB 0.0 OZ SUPERV NEXT By pressing or, select ONLINE SERVICES from the IJ-70 menu and press OK. MENUS 7 ONLINE SERVICES HOME CLEAN Select the appropriate option from the Online Services menu and press OK. OK ONLINE SERVIC. 1 GENERIC CALL 2 E-CONF UPLOAD 3 STATISTICS UPLOAD 6 MAILBOX HOME SET UP The IJ-70 mailing system initializes the modem, connects to the server, and performs any pending uploads and/or downloads. The mailing system then disconnects and displays any appropriate message. OK 6 Connections to the Neopost Online Server ORIG

7 2.2 Online Service MENUS and SETUP parameters Here is a list of Online Services menus accessible by the Operator and the Supervisor (the Supervisor code is 9430). ONLINE SERVIC. 1 GENERIC CALL 2 E-CONF UPLOAD 3 STATISTICS UPLOAD 6 MAILBOX HOME SET UP OK GENERIC CALL: This menu is always present. It allows you to connect to the Online Server in order to retrieve information (rate or messages) or to set parameters (scale capacity, amount of departments). You will be instructed to use this menu during a rate change. You can also use this menu to test your phone connection and settings. E CONF UPLOAD: Will only appear if you have subscribed to E- confirmation Edition (see section 6). This menu allows you to manually up-load E-Confirmation records to the Online Server. STATISTICS UPLOAD: This menu will only appear if you have subscribed to the Professional Edition (see section 5). This menu allows you to manually upload Reports data to the Online Server. It also should be used before and after a department reset (see section 5.3) and before a synchronization call (supervisor mode). DIAGNOSTIC: Visible in Supervisor mode only. Use this menu when instructed by a customer service representative. Connections to the Neopost Online Server 7 ORIG

8 SERVER LOADING: Visible in Supervisor mode only. This menu allows the access to a list of software components to download (see section 7). SYNCHRONIZATION: Visible in Supervisor mode only. Use this menu when instructed by customer service representative. In particular, if you have subscribed to the Professional Edition package you should perform a Statistic Upload call before performing a Synchronization call. In addition, the MAILBOX menu appears if a message was posted in your mailing system Operator mailbox or your mailing system Supervisor mailbox (see examples section 5 or 7) In Supervisor mode you can also access to the SETUP menu parameters by pressing SETUP. Use the GENERAL SETUP menu to add a PREFIX if your phone system requires a prefix (generally 0 or 9) to access to an outside line. The IP SETUP menu should only be used when instructed by a customer service representative. 8 Connections to the Neopost Online Server ORIG

9 3. ACCESSING THE NEOPOST ONLINE WEB SERVICE Online Service web access is included in the purchase of your Neopost IJ-70 mailing system. Set up your account to view information about your mailing system and access usage report data and E-Services tracking reports (see section ). The Online Service Web lets a user view information about a single mailing system at a time. After installation of your IJ-70 mailing system, follow the instructions below to set up your My Neopost User ID and password. Once activated, you can begin to use your Online Services account immediately. 3.1 Registering and Accessing Your Account Online Access the Neopost home page ( Click on the Support tab and choose My Neopost from the dropdown menu. The Sign On window displays with a Security Alert. Click on YES to proceed. Accessing the Neopost Online Web Service 9 ORIG

10 If you have not registered as a My Neopost user, select Sign up for My Neopost in the right hand menu. If you have already registered, enter your username and password and skip to page 12. Enter the requested information; your Neopost Customer Number, Postage-On-Call (POC) Account Number and Meter Serial Number then click on CONTINU. 10 Accessing the Neopost Online Web Service ORIG

11 Complete the registration information and select your User Name and Password then click on REGISTER. Enter the Username and Password you selected during the My Neopost registration and click on SIGN ON. Accessing the Neopost Online Web Service 11 ORIG

12 The My Services page displays the Neopost Online Services selection in the side bar. Select Neopost Online Services to display the Online Services Home page 12 Accessing the Neopost Online Web Service ORIG

13 3.2 Customer Profile Click on the link to access your account information. Accessing the Neopost Online Web Service 13 ORIG

14 Your Customer Profile lists the following information: - Customer Name - Customer address you can edit your address in the edit box - Suppress Notifications checkbox select this box if you do not wish to receive s regarding your Ink Management and Rate Protection services (if you have purchased these services). If you have purchased an econfirmation service, your profile will contain additional information regarding notifications (see page 28). 3.3 Viewing Your Machine Inventory Use the Machines menu to view information about your Neopost IJ- 70 mailing system. Your mailing machine is identified by the current postage meter serial number. Select the Machines menu link to open the Machines page, which displays details about your mailing system. 14 Accessing the Neopost Online Web Service ORIG

15 Your Machines page displays the following information about your mailing system: - your customer name - the IJ-70 mailing system s installation address - the postage meter serial number. For installed or connected mailing machine hardware: - the Device ID number - the type of device - a description of the device - the status of the device: Allocated, Active, or Inactive. Click on the Click on the printer. link to access your customer profile. link to print this information to your default Click on the link to open the Neopost Customer Web Application User Guide as a PDF file. Click on the link to export the data as a commaseparated value (.csv) spreadsheet file. You can then import this file into Excel or some other application. Click on the Meter link to view more detailed information about your mailing system devices. The Device Details page displays the following information: Accessing the Neopost Online Web Service 15 ORIG

16 - Meter your mailing system postage meter serial number - Type the model number for your mailing machine - Status the mailing system s status: ACTIVE or INACTIVE - Installation Address the mailing system s installation address - Services & Upgrades the services and/or features upgrades installed: name, activation date, and status (Active or Inactive). The bottom part of the Device Details page displays more detailed information about your mailing system: 16 Accessing the Neopost Online Web Service ORIG

17 - Software Description the version number of the software installed - Activation Date the activation date of the software installed (yyyy-mm-dd) - Active Rate Version the version number of the rate installed - Effective Date the effective date of the rate installed (yyyy-mmdd) - Part Number the part number of the rate installed Click on the Click on the printer. link to access your customer profile. link to print this information to your default Click on the link to open the Neopost Customer Web Application User Guide as a PDF file. Accessing the Neopost Online Web Service 17 ORIG

18 4. STANDARD EDITION The STANDARD EDITION contract provides two services: Ink Management and Rate Protection. The Ink Management service will send an electronic update to the Online Server when the mailing machine s ink supply is running low or about to expire. You will receive an message informing you of either condition so that a replacement can be ordered. Rate Protection ensures that the most current postal rates are installed on your mailing system. After the Postal Service announces a change to its rate and fee schedule, the Online Server downloads the new rates into your mailing machine. Your mailing machine will automatically switch to the approved rates on the effective date of the rate change. 4.1 Ink Management Service If you have purchased the Ink Management service, the IJ-70 mailing system monitors for both low ink status and expiration date for the cartridge. When an ink cartridge needs replacement, the mailing system displays an alert message and initiates a connection to the Neopost Online Server. When the Online Server processes the alert, Neopost sends an e- mail reminder that a replacement will need to be ordered The notification is sent to the address in your online profile. (Access the Neopost Customer Web application and click on the link to edit this address.) If your service calls for automatic replacement, then the appropriate ink cartridge and/or headset will be ordered automatically, and you will receive an notifying you of this order. 18 Standard edition ORIG

19 4.2 Rate Protection Service Downloading a New Rate The Rate Protection service makes certain that you always have the latest postal rates loaded on your IJ-70 mailing system. When a new rate is announced by the Post Office, Neopost prepares the necessary rate changes and sends an notification about the pending rate change to the address in your online profile. (Access the Neopost Customer Web application and click on the link to edit this address.) Follow the instructions in the . The Neopost Online Server schedules an automatic rate download to occur at the appropriate time. The rate download will happen during a regular call to the Neopost Online Server you do not need to do anything to receive the new rate package. If your mailing machine is not covered by the Rate Protection service, you must contact your Neopost Customer Service representative to obtain the new rate package. Upon placing the order, a similar process will electronically download the new rate for you. To confirm download of a new rate package (manual call only): When the automatic rate package download has been successfully completed, your IJ-70 mailing system displays the following message: ONINFO New message received. Click envelope icon to read it. OK Contact your supervisor. Standard edition 19 ORIG

20 The following steps must be followed by the Supervisor. On the main tab, press NEXT, then press SUPERV and enter your supervisor pin number. Then press OK XX - XX - XX RATE_NAME1 DEPT MARKET 0 LB 0.0 OZ DES 1235,012 MENU SCALE WP ZERO SUPERV NEXT Press MENU, then select the ONLINE SERVICES menu and press OK. Select Mailbox Supervisor menu. There you will find the new message in the mailbox. ONLINE SERVIC. 1 GENERIC CALL 3 STATISTICS UPLOAD SUP 4 DIAGNOSTICS 5 SERVER LOADING 6 MAILBOX SUPERVISOR 7 SYNCHRONIZATION HOME SETUP OK Press OK to display your mailbox. MAILBOX # # Download completed for pack #new soft IJ70 V2.01 A 1 ESCAPE RESET Press ESCAPE to close the message or RESET to clear the mailbox content. 20 Standard edition ORIG

21 . Press MENU on the main tab and select the REPORTS menu. Then press OK. MENUS 0 USER SETUP 1 SUPERV. SETUP SUP 2 DISPLAY SETUP 3 DEPARTMENTS 4 PRINT INKER SERVICING 5 REPORTS HOME CLEAN 6 E-CONF. RECORD LIST OK Select the MODULES DETAILS menu from the SUPERV. REPORTS tab and press OK. SUPERV REPORTS SUP REPORT ON LABEL HOME SETUP 1 MODULES DETAILS 2 SETUP REPORT 3 DEPT SETUP REPORT 4 PRINT VALUE HISTORY 5 POSTAGE SET HISTORY 6 GENERAL REGISTER 7 BATCH REGISTER The MODULES DETAILS tab displays information about your IJ- 70 mailing system, including the version number of the rate package currently in effect. MODULES DETAILS (1/3) SUP MODULE SORT SERIAL # CYCLE METER BASE 1.00.f ALD RATE 04.07B ESCAPE REF. PRINT PREV NEXT OK If the Neopost Online Server has scheduled the automatic rate download to occur before the USPS effective date of the new rate package, the new rate package will not display in the MODULES DETAILS tab. This tab displays the rate package currently in effect. Standard edition 21 ORIG

22 5. PROFESSIONAL EDITION The PROFESSIONAL EDITION contract lets you upload statistics data from your mailing machine, so you can view or print reports using the Neopost Online Service Web application. 5.1 Uploading Reports Data to the Online Server The Online Services Reports page provides detailed departmental/ account reports for your mailing system. including: Monthly and Daily activity data the total amount of postage used and the number of items. Monthly Postal product data the total amount of postage used and the number of items mailed within the different mail classes (postal product codes). Postal products are determined by using a scale or weigh platform to calculate the postal rate. Postage values selected manually will be assigned to a category "no product code". Monthly Department account data the total amount of postage used and the number of items mailed per department account or cost center. If you do not turn on the department mode of your mailing machine on the first day of usage your data will be stored to Miscellaneous Department. Miscellaneous Department is not uploaded to the Neopost Online Server as part of your departmental usage. Connection data a log of all the connection activity between the IJ-70 mailing system and the Neopost Online Server for a defined period. Departments are defined during installation and are maintained 22 Professional edition ORIG

23 on the IJ-70 mailing system. (Refer to the IJ-70 Mailing System User Guide for instructions on defining departments). Activity data is uploaded to the Neopost Online Server monthly and is stored on the server for 13 months. Data is uploaded automatically at the close of each month. 5.2 Manually Uploading Reports Data Your IJ-70 mailing system automatically uploads reports activity data after midnight on the last day of the month. (See the Automated Connections section for details.) However, if there was a connection failure or if the mailing machine is not connected to an analog telephone line, you can manually upload reports statistics data from your IJ-70 mailing system to the Neopost Online. To manually upload usage data: By pressing the or keys, select the ONLINE SERVICES menu from the IJ-70 main menu and press OK. MENUS 7 ONLINE SERVICES HOME CLEAN OK Select the STATISTICS UPLOAD menu from the ONLINE SERVICES menu and press OK. Professional edition 23 ORIG

24 ONLINE SERVIC. 1 GENERIC CALL 2 E-CONF UPLOAD 3 STATISTICS UPLOAD 6 MAILBOX HOME SET UP OK The IJ-70 mailing system initializes the modem, INFO Modem initialization running connects to the Neopost Online Server, INFO Connecting to server and uploads your reports statistics data. When the data transfer is complete, the IJ-70 mailing system displays a message, indicating the successful completion of the transfer. 24 Professional edition ORIG

25 ONLINE SERVIC. 1 GENERIC CALL INFO Succesfull Statistics Upload OK You can now view your departmental/account data for one mailing system at a time by Click oning the Reports menu in the Neopost Customer Web application. Click on the link to open the Neopost Customer Web Application User Guide for detailed instructions on viewing your usage reports data. 5.3 Department Resets The IJ-70 mailing system allows you to perform a department reset. Resetting a department means clearing all the department values (refer to IJ-70 mailing system user s guide). To reset one or more departments you should follow these 3 steps: 1. Upload the Department data to the Online Server by following the steps described in the previous section «Manually Uploading Your Usage Data». 2. Perform the reset of one or more departments (this can only be done in supervisor mode, menu Department) 3. Upload the Department data a second time to the Online Server by following the steps described in the previous section «Manually Uploading Your Usage Data». This will ensure a proper synchronization of data between the server and the mailing system. Professional edition 25 ORIG

26 If you did not perform a manual upload before the reset IJ- 70 mailing system will propose you to do so. If you choose to reset without connecting to the Online server, the department will be set to 0 on the mailing system and the department statistics will be erased without upload to the server. This data can not be recovered. At the end of step 3, the values for the departments that were reset are cleared on the device as well as on the Online server. If you do more than one reset the same day on the same department, the values displayed on the Online server web application will not be cleared but will remain as they were after the first reset. The Online Server will store the values you upload before the reset until the end of the monthly period, and then add them to the values uploaded at the end of the monthly period, thereby displaying the full total for the monthly period for this department. For more details you can refer to the Online guide you can view or/and download directly from your Online server web application (Click on on Guide). 26 Professional edition ORIG

27 6. E-CONFIRMATION EDITION The E-CONFIRMATION EDITION contract enables the E-Confirmation Services. With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on to Online Services, Click on on the Tracking tab, and monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location. In addition to online tracking, you can activate and receive status updates for your tracked parcels. E-Confirmation not only increases efficiency in your mailroom, it cuts postage expense. You ll realize postage savings on your tracked parcels because the Postal Service provides a discount on its retail Delivery and Signature Confirmation fees when parcel tracking data is uploaded electronically to the Postal Server. The special rate is identified as econfirmation on your mailing system and in these instructions. To be eligible for Postal Service discounts on Delivery Confirmation and Signature Confirmation services, you must use e identified tracking labels that are only available from Neopost. Any other label will cause an input error message. Your IJ-70 mailing machine cannot process confirmation service tracking labels obtained from a Post Office retail counter. The "e" in the upper left corner of the label expedites processing and indicates the discount to the letter carrier. edelivery Confirmation You receive an with the date and time of the delivery. The dates and times of any unsuccessful deliveries are also noted. edelivery Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.). E-Confirmation Edition 27 ORIG

28 esignature Confirmation You receive an with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or from the USPS. The dates and times of any unsuccessful deliveries are also noted. esignature Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.). ecertified Mail You receive an with the date and time of the delivery. The recipient s signature is obtained upon delivery and a record is maintained by the USPS. This service is typically used for letters rather than parcels. In order to use the econfirmation services, you must have an SE Scale or a Weighing Platform connected to your IJ-70 mailing machine. 6.1 Customer Profile E-Confirmation Service If you have purchased the E-Confirmation Edition with USPS tracking, the Profile link on the Online Services web page displays a section where you can activate and define your notifications, as well as enter and maintain addresses for the notifications. The notification settings are initially set to OFF. They will need to be set up in order to activate the notification services. To access your customer profile: - Go to the web site (see page 9). - Click on the link on any page. 28 E-Confirmation Edition ORIG

29 - Make any necessary changes/corrections to the Delivery Confirmation information and Click on the Save Account Information button. - Daily Report To the address of the person who is to receive a daily summary status for the econfirmation tracking records uploaded the previous day. - Notifications To the address of the person who is to receive notifications about the following events (if the checkbox is selected): - When Sent when the econfirmation mailing information is forwarded to the USPS - When Delivered when the status of the mailing is received from the USPS - When Not Received notification that no delivery confirmation was provided by the USPS after x days - Within indicates how many days must pass before a When Not Received alert is sent. When an update has not been received from the USPS dated within the last x days (e.g., within the last 24 hours at the time of the status check), the alert is sent. This status is checked once a day E-Confirmation Edition 29 ORIG

30 6.2 How Your E-Confirmation Service Works You can track mail delivery through the Neopost Online server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Neopost Online server and on to the USPS, and then back to you. HOW THE PROCESS WORKS IN YOUR MAILROOM. Apply a tracking label (supplied by Neopost) to your mail. For information about ordering new labels, Click on on the Supplies menu. You can only use tracking labels that are supplied by Neopost. Any other labels will cause an input error message. Select the appropriate rate and econfirmation service on your SE Scale or directly on your machine display (Weighing Platform). 30 E-Confirmation Edition ORIG

31 Apply the metered postage to your mail. Deposit your mail with the USPS (E-Confirmation does not require additional special paper work, as do retail mail confirmations). Upload your daily mailing information to the Neopost Online Server. (This function is performed automatically during a call between midnight and 5:00 AM). Receive USPS updates about your mail s delivery status via s from the Neopost Online server. You can also check the status of your mail on the web by logging on to Online Services and Click oning on the Tracking menu of the Neopost Customer Web application (Click on the link to open the Neopost Customer Web Application User Guide for more details). GETTING ECONFIRMATION STATUS INFORMATION Mailing status information is available in two ways: - Via the My Neopost web site. This application is supported by the Neopost Online server - Via s from the Neopost Online server. You can log on to the My Neopost web site with a password 24 hours a day, 7 days a week. notifications arrive when a change in your mail s status occurs at USPS. 6.3 Processing Electronic Confirmations with an SE Scale Neopost SE scales process econfirmation tracking records in two modes of operation: Scale mode and Productive mode. E-Confirmation Edition 31 ORIG

32 In Scale mode, you process one piece of mail at a time. In Productive mode, you can use the scanner option and you can also process multiple pieces of mail. HOW TO CHANGE THE SETUP ON YOUR SE SCALE TO SWITCH MODE Scale mode is the default mode set up on your scale. To change to Productive mode, press the Functions button and use the display menu keys to select: More / Set-up / Super / More / E-con. At this stage you are offered two choices: All SM (for All Scale Mode) and Prod M (for Productive Mode). Select the desired mode and wait for the scale to display a message. Power Off the scale and then back On. The scale is now in the desired mode. You do not need to make any special setting on your mailing machine. PROCESSING AN ECONFIRMATION ITEM IN SCALE MODE In Scale mode, you put one mailing item on the scale and generate one tape at a time. - Affix an edelivery Confirmation label, an esignature Confirmation label, or a ecertified Mail label to your parcel. Be sure to use the one with the lowest econfirmation tracking number. (When you open a package of econfirmation labels, the label on the right usually has the lowest econfirmation number. econfirmation numbers are in sequential order and, ignoring the last digit on the right, the numbers increment by 1.) - Check that the scale shows a zero weight reading with nothing on the platform. If not, press WP ZERO on the keypad. 32 E-Confirmation Edition ORIG

33 - Place the parcel on the scale. - Select the type of service First Class, Priority (1 ST /PRIORITY), or Parcel Post (PRCL POST). - Select the PIC mode, then MODIFY. - Select Select Special Service. - Select CERT (Certified Mail) Select Special Service Reg Cert RRcpt More or press MORE to select DC (Delivery Confirmation) or SC (Signature Confirmation) options. Select Special Service DC ReDel SC If you re using Delivery Confirmation or Signature Confirmation for a First Class item, you must confirm that the item is over.75 inch thick. Thickness over 0.75 In? Yes No Select Electronic (E-con). Electronic or Retail? E-con Retail E-Confirmation Edition 33 ORIG

34 Your SE Scale identifies the tracking number as a PIC, for Package Identification Code. Compare the PIC tracking number in the display with the number on the econfirmation label affixed to your parcel. If they match, press Yes. If not, press +1 or 1 to make them match, and then press Yes. If your scale is econfirmation compatible and you are using it for the first time or if you need to enter a new tracking number, press NEW, enter the new PIC tracking number using the keypad, and then press ENT on the keypad. Current PIC is Yes +1-1 New United States Postal Service DELIVERY CONFIRMATION Enter the 5 digit destination zip code. You will be asked to confirm it. If you enter an invalid zip code, an error message displays and you will be asked to re-enter the zip code. The fee for the econfirmation service briefly displays and is added to the postage displayed on the scale. If required, add other Retail Special Services. Print the postage tape 34 E-Confirmation Edition ORIG

35 - With the mailing system in User mode, press the PRNT/TAPE button on the scale keypad. LOWEST RATE 3 RESET CLR SETMETER PRINT/TAPE In Scale mode, the SETMETER button on the scale is disabled. - To print postage, press Normal. To print a value of $0, press Zero. Select Value type? Normal Zero There may be situations where you need to print a $0.00 value tape. See operator error section for details. If the Department specified on the mailing machine differs from that specified on the scale, you will be asked to input the correct department number. Affix the tape to your parcel and mail it. After the tape is printed, an econfirmation record is created in the mailing system. E-Confirmation Edition 35 ORIG

36 PROCESSING ECONFIRMATIONS WITH AN SE SCALE IN PRODUCTIVE MODE If you plan to use the econfirmation service frequently, Neopost recommends that you use a hand-held scanner to scan the tracking labels. You also need to switch to Productive mode (see Scale setup section for instructions). Productive mode enhances mailroom productivity by letting you use the scanner option. Additionally, you can generate several postage tapes if you have several pieces of mail that are the same weight going to the same destination. For information about the optional scanner, please contact your Neopost representative. Set your scale to Productive mode. On the scale s display, press Function / More / Setup / Supervisor / More / E-Conf / ProdM. Power Off/On your scale. Affix an edelivery Confirmation label, an esignature Confirmation label, or a ecertified Mail label to your parcel. Be sure to use the one with the lowest econfirmation PIC tracking number. (When you open a package of econfirmation labels, the label on the right usually has the lowest econfirmation number. econfirmation numbers are in sequential order and, ignoring the last digit on the right, the numbers increment by 1.) Check that the scale shows a zero weight reading with nothing on the platform. If not, press ZERO on the keypad. Place the parcel on the scale. Select the type of service First Class, Priority (1 st /PRIORITY), or Parcel Post (PRCL POST). Press the Special Services key. 36 E-Confirmation Edition ORIG

37 Select CERT (Certified Mail) Select Special Service Reg Cert RRcpt More or press More to select DC (Delivery Confirmation) or SC (Signature Confirmation) options. Select Special Service DC ReDel SC If you re using Delivery Confirmation or Signature Confirmation for a First Class item, you must confirm that the item is over.75 inch thick. Select Electronic (E-con). Electronic or Retail? E-con Retail The scale does not prompt you to enter the 5 digit destination zip code when in Productive Mode. You must enter the correct zip code on the mailing machine when the E- CONFIRMATION tab is displayed. If required, add other Retail Special Services. Press SETMETER on the scale s keypad. E-Confirmation Edition 37 ORIG

38 LOWEST RATE 3 RESET CLR SETMETER PRINT/TAPE In Productive mode, PRNT/TAPE on the scale is disabled. Select a value type whether you want to print a zero tape or the Normal (calculated) value. Select Value type? Normal Zero There may be situations where you need to print a $0.00 value tape. See Operator error section for details. If the Department specified on the mailing machine differs from that specified on the scale, you will be asked to input the correct department number. The mailing system E-CONFIRMATION tab displays the type of service, the first 3 digits of the destination zip code, the PIC tracking number of the item., An optional ID mode lets you identify the sender or recipient of the parcel 38 E-Confirmation Edition ORIG

39 E-CONFIRMATION SERVICE E-CERT ZIPCODE PIC NB SENDERID HOME MODIFY OK If the mailing system display does not already show the correct PIC tracking number, you can use the optional scanner to scan the barcode on the econfirmation label affixed to your mail. A beep should sound when the scan is complete. The PIC number now appears in the mailing system s display. Make certain that the zip code is correct. If not, select the ZIP CODE mode and enter the last 2 or full 5 digits of the destination zip code (dependent on the prompt). E-CONFIRMATION SERVICE E-CERT ZIPCODE PIC NB SENDERID ZIPCODE ESCAPE OK E-Confirmation Edition 39 ORIG

40 START If you need to print tapes for packages, press and then STOP keys on the mailing machine. If you re mailing letters, feed them into the mailing system feeder for postage Processing-EConfirmation items using a Weighing Platform If you plan to use the econfirmation service frequently, Neopost recommends a hand-held scanner to scan the tracking labels. The hand-held scanner option is compatible with the use of a weighing platform. For information about the optional scanner, please contact your Neopost representative. The weighing platform must be connected to your mailing machine (see your Neopost IJ-70 Mailing System User Manual for instructions). Using your weighing platform to send a package and request econfirmation service is simple. Make certain your weighing platform is connected to your mailing machine and selected on the User Screen. Make certain your weighing platform (WP) is zeroed. Remove all items from the WP and press WPZERO on the main display /13/2005 PRIORITY POI 0 0lb 0.0oz DES MENU SCALE WPZERO SUPERV NEXT Place the econfirmation label on the package. Place your package on the WP. The previously-selected rate class displays on the tab. To select a different rate class, select RATE on the main display and choose the rate class. 40 E-Confirmation Edition ORIG

41 The most common rate classes are included in the RATE menu (e.g., 1 ST /PRIORITY, PRIORITY, etc.). Select one of these and press MORE to display the MODIFY RATE tab. RATE 0 USER RATE 1 1ST/PRIORITY 2 PRIORITY SUP 3 EXPRESS 4 1ST POSTCARD 5 1ST PRECARD 6 PRESORT 1ST HOME MORE OK MODIF RATE W 0lb 0.0oz AMT NAME PRIORITY MAIL CLASS Priotity Mail MAIL TYPE None DESTINATION ZIPCODE 00000, Zone 09 SERVICES NO SERVICE ESCAPE MODIFY STORE OK To select a different rate class, select the MAIL CLASS mode and select the appropriate class. MAIL CLASS ESCAPE 1 1st Class 2 1st Presort Ltr 3 Priority Mail 4 1st Auto Letter 5 1st Postcard 6 1st Presort card 7 Std Basic Letter OK Select the appropriate type. Then press OK. E-Confirmation Edition 41 ORIG

42 MAIL CLASS 1 None ESCAPE OK Select the DESTINATION mode and enter the destination zip code. The previously-entered value is kept as the default value. If you are sending to a local zone, select NO ZIP which will use the same zip code stored on the device. Select the SERVICES mode on the MODIF RATE tab and select the appropriate econfirmation service. Then press ADD. SERVICES 1 Oversize surcharge 2 Certified eservice 3 Certified Mail 4 COD 5 Registered 6 Insurance ESCAPE OK The previously-entered value is kept as the default value. 42 E-Confirmation Edition ORIG

43 You can then select and ADD other options or press OK. SERVICES ESCAPE C-EC ADD DELETE Press OK on the MODIF RATE tab to display the E- CONFIRMATION tab. OK MODIF RATE W 11lb 15.6oz AMT NAME USER RATE MAIL CLASS Priotity Mail MAIL TYPE None DESTINATION ZIPCODE 00000, Zone 09 SERVICES ESCAPE C-EC MODIFY OK In the E-CONFIRMATION tab, check the PIC # (tracking number). E-CONFIRMATION SERVICE E-CERT PIC NB ZIP CODE SENDERID PIC NB SUP ESCAPE PIC - PIC + The machine automatically suggests the next PIC #. Use the labels in order to avoid typing the full PIC # each time. If you have a scanner, scan the PIC # this is fast, easy, and reliable. OK E-Confirmation Edition 43 ORIG

44 Your SE Scale identifies the tracking number as a PIC, for Package Identification Code. Compare the PIC tracking number in the display with the number on the econfirmation label affixed to your parcel. If they match, touch OK. If not, touch + or to make them match, and then touch OK. Make certain the destination zip code is correct. If not, select the ZIPCODE mode and enter the correct zip code. Select the SENDERID mode to enter or modify the Sender ID and press OK. The Sender ID can be up to 31 characters. (This is an optional step.) This sender ID will enable you easily to identify the package record in an notification or on the tracking web site. The previously-entered value is kept as the default value. Press OK on the E-CONFIRMATION tab, and then press OK on the MODIF RATE tab. On the IJ-70 mailing machine, press and then START STOP. 44 E-Confirmation Edition ORIG

45 RESET C 0 OK START STOP Occasionally, you will be asked to confirm the destination zip code. Press OK if it s correct. If it s not correct, press the C key and input the correct zip code. The machine prints the tape and creates an econfirmation record (see below for instructions on how to access this record). Apply the tape to the package. Leave the machine ON and connected at night to automatically upload the record to the USPS. You can also upload records manually (see below for instructions). CHECKING THE ECONFIRMATION RECORDS The main menu indicates how many econfirmation records are stored in the machine. You can display and check information regarding an econfirmation record: Select the E-CONF. RECORD LIST tab from the IJ-70 main menu and press OK. E-Confirmation Edition 45 ORIG

46 MENUS 0 USER SETUP 1 SUPERV. SETUP SUP 2 DISPLAY SETUP 3 DEPARTMENTS 4 PRINT INKER SERVICING 5 REPORTS 6 E-CONF. RECORD LIST HOME CLEAN OK The E-CONF. RECORD LIST tab displays the econfirmation records that have not yet been uploaded to the Neopost Online Server. Use the up or down arrows to select an item in the list and press MORE to see additional details about that item. E-CONF. LIST 1 E-SIGN 10/13/ E-SIGN 10/13/2005 E-CONF. RECORD LIST 2 / 50 ESCAPE MORE The IJ-70 mailing system displays the type of service, the value, the weight, and the PIC number of the item. E-CONF RECORD DETAIL SERVICE E-SIGN VALUE 0 WEIGHT 0 lb 0.0oz PIC NB ESCAPE PREV NEXT Press ESCAPE twice to return to the main display. The user has now the ability to delete an e-confirmation records 46 E-Confirmation Edition ORIG

47 selected in the e-conf record list. In supervisor mode, DELETE is added in the detailed e-conf record screen. When the user selects this one, a confirmation box is opened with the message PLEASE CONFIRM THE DELETION OF THIS RECORD and OK soft key is added in the rightbottom of the screen. Whatever the choice of the user, the confirmation box is closed (and OK button deleted). If the user selects OK, the current e-conf record is deleted. Then the user automatically returned in the E-CONF RECORD LIST screen. The record selected is the one which was the next of the deleted record. If this one was the last one, the new selected record stays the last of the list. The PIC associated with the e-conf deleted is now free again. The deletion of an e-conf is an operation which only modifies the base of e-conf records. All information with the associated deleted record will be definitively lost and consequently never uploaded. 6.5 econfirmation Errors Error Messages During The Postage Creation Phase The mailing machine automatically checks for the following error conditions: - You select a service and use the wrong label - You use the same label twice during the day (before you upload any records) - You modify the zip code inconsistently - You type an invalid PIC #. In these cases, just follow the instructions. Error After Postage Has Been Printed and Records Uploaded. E-Confirmation Edition 47 ORIG

48 You may see that some records contain one or more errors. Such information is displayed in the device mailbox message or on the daily report. Go to the Tracking page on the Neopost Customer Web application. Check the item status. Generally errors are caused by using invalid destination zip codes, or by creating duplicate PIC #s. In this case, the item will NOT be tracked. You should delete the record on the web site. If the mail has not been sent yet, you can restart the process with new labels and print tapes or complementary postage tapes. OPERATOR ERROR CORRECTION Occasionally, the operator may make a mistake in mixing tracking labels, typing the wrong destination zip code, or selecting the wrong service. If the mail has not gone yet, you can correct these errors without paying extra postage and while still getting your mail tracked. I already printed postage. I placed the wrong econfirmation label on a mail piece. I need to change the Tracking Number (PIC#). Place a new econfirmation label on the item on top of the previous one. DO NOT PLACE THE ITEM ON THE WP This will allow you to create a tape. Follow all the standard steps for creating a new tape by choosing the same rate class, econfirmation service and options, destination zip code, and Sender ID. 48 E-Confirmation Edition ORIG

49 Print a postage tape with a value (no weight). A new econfirmation record is created. Manually upload the econfirmation records and delete the first PIC # on the Neopost Customer Web application so that it will not be tracked. I already printed postage. I need to change the zip code. Place a new econfirmation label on the item on top of the previous one. Follow all the standard steps for creating a new tape by choosing the same rate class, econfirmation service and options, destination zip code, and Sender ID. Just before printing, check the amount and modify the postage value to reflect the balance you need to pay. Print a new postage tape. This will create a new record (with the correct zip code). Place the additional tape on your mail item to prove postage payment. Manually upload the econfirmation records and delete the first PIC # on the Neopost Customer Web application so that it will not be tracked. I already printed postage. I need to change the eservice (e.g., use esignature Confirmation instead of edelivery Confirmation). Start all over again, by placing a new tracking label (different service) on the item on top of the previous one. E-Confirmation Edition 49 ORIG

50 Select the desired rate class, destination zip code, and econfirmation service and options. Just before printing, check the amount and modify the postage value to reflect the balance you need to pay. Print a new label. This will create a new record (with the correct information). Place the additional tape on your mail item to prove postage payment. Manually upload the econfirmation records and delete the first PIC # on the Neopost Customer Web application so that it will not be tracked. 6.6 Uploading Electronic Confirmation Data When you print postage using econfirmation Services, the mailing information is stored in your mailing system. Records should be uploaded to the Neopost Online Server, which will then upload it to the USPS server. Your mailing system automatically uploads the records to the Neopost Online server late at night. Thus it is important that the system always remain powered on. If the automatic connection could not occur you will be instructed by the mailing system to perform a manual connection to upload the records. See section Manual econfirmation upload on page for more details page 51. Viewing Electronic Confirmation Information on your Mailing System 50 E-Confirmation Edition ORIG

51 Select the E-CONF. RECORD LIST menu from the IJ-70 main menu and press OK. MENUS 0 USER SETUP 1 SUPERV. SETUP SUP 2 DISPLAY SETUP 3 DEPARTMENTS 4 PRINT INKER SERVICING 5 REPORTS HOME CLEAN 6 E-CONF. RECORD LIST OK The E-CONF. RECORD LIST tab displays the econfirmation records that have not yet been uploaded to the Neopost Online Server. Use the up or down arrows to select an item in the list and press MORE to see additional details about that item. E-CONF. LIST 1 E-SIGN 10/13/ E-SIGN 10/13/2005 E-CONF. RECORD LIST 2 / 50 ESCAPE MORE The IJ-70 mailing system displays the record number, the date, the type of service, and the value of the item. The IJ70 mailing system displays the type of services, the destination zip code, the PIC number od the item and your sender's ID for the selected econfirmation record. E-Confirmation Edition 51 ORIG

52 E-CONF RECORD DETAIL RECORD N.1 DATE 10/13/ :20 SERVICE E-SIGN VALUE 0 ESCAPE PREV NEXT Once you upload your econfirmation data to the Neopost Online server, you can view this information via the Neopost web application and, if necessary, you can delete a record. However, once the Neopost Online Server has uploaded the data to the USPS, you cannot make any changes. Once you upload your data to the Neopost Online server, the uploaded records are deleted from E-CONF. RECORD LIST in the ONLINE SERVICES menu. New records will appear when you print the next tape using the econfirmation service. PERFORMING A MANUAL ECONFIRMATION UPLOAD Generally, your mailing system automatically uploads the records to the Neopost Online server late at night. Thus it is important that the system always remain powered on. However, you can also manually upload the records under certain conditions as follows: - You have reached the maximum limit of items in the mailing system. - Your automatic connection did not occur. - You want to correct an operator error. (see Operator Errors section for details) 52 E-Confirmation Edition ORIG

53 - You want to upload your records before you leave for the day. Your mailing system must be connected to an analog telephone line to perform an upload. To upload econfirmation data manually: Select the ONLINE SERVICES menu from the IJ-70 main menu and press OK. MENUS 7 ONLINE SERVICES HOME CLEAN OK Select the E_CONF UPLOAD menu from the ONLINE SERVICES tab and press OK. ONLINE SERVIC. 1 GENERIC CALL 2 E-CONF UPLOAD 3 STATISTICS UPLOAD 6 MAILBOX HOME SET UP OK The IJ-70 mailing system initializes the modem, E-Confirmation Edition 53 ORIG

54 INFO Modem initialization running connects to the Neopost Online Server, INFO Connecting to server and uploads your econfirmation data. When the data transfer is complete, the IJ-70 mailing system displays a message, indicating the successful completion of the records upload. ONLINE SERVIC. INFO Succesfull e-confirmation records upload OK After the transaction is performed, a message displays, and messages will also be posted in the machine mailbox of the operator and the supervisor. The message indicates if the number of records and the content were correct. To access the message, go to the Mailbox Supervisor menu. 54 E-Confirmation Edition ORIG

55 Press ESCAPE to close the message or RESET to clear the mailbox content. MAILBOX 50 packages were processed with no error. Please check our website ESCAPE RESET E-Confirmation Edition 55 ORIG

56 FAQ How can I request a Proof of Delivery letter online? A proof of delivery letter is available for Express Mail or Signature Confirmation service. For signature Confirmation service Your Neopost Online service web provides you directly a link to the USPS web site and populates the tracking number for you (Click on on the Signature Confirmation item status link to access to the detail page, then Click on on Proof of Delivery).There is no additional fee for this service. How can I request a Proof of Delivery letter for my Certified Mail, insured, COD or Registered Mail item? You can obtain a Proof of Delivery letter (which will include the signature of the person who accepted the article) for these items by purchasing a Return Receipt After Mailing from your local Post Office. 56 E-Confirmation Edition ORIG

57 6.7 Suffix for OSIRIS connection IP SERVER SETUP SUP IP ADDRESS SERVER PORT 6000 ESCAPE MODIFY OK TEST CONNECTION SETUP TELEPHONE # Neopost.ols.fr IP ADDRESS SERVER PORT 5001 ESCAPE MODIFY SUP TEST There is one suffix per set of connection parameters (main, backup and test). The suffix parameter is used by simply be added at the end of the login parameter. 3 new paramters can be modified online by a server call. In Service mode, these parameters can be edited in the same way than IP ADDRESS (use of virtual keyboard). During hte edition of the suffix parameter, the maximum lenght that can be assigned is equal to 32 - lenght of login. With this principle, the lenght of login + suffix can never be longer than 32. When the OSIRIS server is called, the suffix is concatenated to the login; this is the task of the OSIRIS server software to make the distinction between login and suffix. The ides is to use a special character like '@'. E-Confirmation Edition 57 ORIG

58 6.8 Osiris Test function New entry in the SOLS SETUP LIST screen menu (TEST CONNECTION) When the user select this entry, the TEST CONNECTION screen appears. It allows the user to view the parameters needed in order to test the connection. In Supervisor mode, only the telephone number parameter can be edited. TEST CONNECTION SETUP TELEPHONE # Neopost.ols.fr IP ADDRESS SERVER PORT 5001 ESCAPE MODIFY SUP TEST When the user press TEST, the machine does a connection to an OSIRIS test server. If the connection succeed the TEST CONNECTION SUCEED simple message box is opened, else the range of errors messages are the same as a classical connection. 6.9 Modulation setting In order to support a wide range of modem modulation, a new entry is added in the OLS GENERAL SETUP screen. The default value is V90. When the supervisor select a value, then OK this value is used the next time a connection is done with the modem (setting used in the initialisation string of the modem). 58 E-Confirmation Edition ORIG

59 This setting can be exported / imported by smartcard and variant file (Non Postal Server Parameters group, one setting for first service, second service and test connection). OLS GENERAL SETUP PREFIX 33 TELEPHONE # DIALTONE ON OFF MODULATION V90 V34 V32b V32 ESCAPE MODIFY SUP OK E-Confirmation Edition 59 ORIG

60 7. DOWNLOADING SOFTWARE Occasionally Neopost will request that you download new software for your IJ-70 mailing system. The software package may include feature enhancements or corrections. Also, if you purchase an additional service, you must download the software to support the new service. You will receive instructions from your Neopost Customer Service Agent, informing you that you should perform a software download. When you are prepared to download the new software package, contact your Supervisor, who must connect to the Neopost Online Server. To download a new software package: - When Neopost Customer Service notifies you that a new software package is available for you, perform a Generic call (see Connection to Online Server section on page 4 for instructions). After you ve completed the Generic call, you will see the following message. Contact your Supervisor. 10/ INFO POI 1 DES New items for download. Check the server loading PRIORITY menu OK The following steps must be followed by the Supervisor. 60 Downloading Software ORIG

61 On the main tab, press NEXT, then press SUPERV and enter your supervisor pin number. Then press OK. XX - XX - XX DEPT MARKET DES 1235,012 MENU SCALE DIFF SUPERV NEXT Press MENU and select the ONLINE SERVICES menu, then press OK. Select the SERVER LOADING menu from the ONLINE SERVICES tab, then press OK. ONLINE SERVIC. SUP 1 GENERIC CALL 3 STATISTICS UPLOAD 4 DIAGNOSTICS 5 SERVER LOADING 6 MAILBOX SUPERVISOR 7 SYNCHRONIZATION HOME SET UP OK The SERVER LOADING tab displays the software packages available on the Neopost Online Server. Select the appropriate software download package as instructed and press OK. Downloading Software 61 ORIG

62 SERVER LOADING 1 IJ70 V2,01 A SUP ESCAPE If the software package is mandatory, you have two options: Download NOW or Download LATER. Select NOW to connect to the Neopost Online Server and download the software package. Select LATER to download the software package the next time the IJ-70 mailing system connects to the server, typically during an automatic call made between midnight and 5:00 AM. If the software package is not mandatory, you have one additional option (NEVER) which allow to refuse the new software. OK DOWNLOAD SUP NAME IJ70 V2.01 A PROP.DATE 11/02/ :39:00 DESCRIPTION New soft IJ70 V2.01 A CHOICE NO NOW LATER NEVER HOME MODIFY OK Select NOW to begin the download. The IJ-70 mailing system initializes the modem, connects to the Neopost Online Server, and uploads all the data stored on the mailing system: usage data, econfirmation data, slogans, rates, department definitions. It then downloads the new software package and installs it. Once the software package is installed, the IJ-70 mailing system reconnects to the Neopost Online Server and downloads all your data that was stored on the server during installation. 62 Downloading Software ORIG

63 A software package download may take up 15 or 20 minutes. An Information message displays when this download is completed successfully. The Online Server also sends a message to the Supervisor s mailbox. 10/ INFO POI 1 DES New message received, Check the Online Service PRIORITY menu Press OK to clear the message. Select Mailbox Supervisor menu. There you will find the new message in the mailbox. OK ONLINE SERVIC. SUP 1 GENERIC CALL 3 STATISTICS UPLOAD 4 DIAGNOSTICS 5 SERVER LOADING 6 MAILBOX SUPERVISOR 7 SYNCHRONIZATION HOME SET UP OK Press OK to display your mailbox. MAILBOX 50 packages were processed with no error. Please check our website ESCAPE RESET Press ESCAPE to close your mailbox or RESET to clear the mailbox content. Downloading Software 63 ORIG

64 8. TROUBLE SHOOTING MESSAGE M195 Connection problem/check Modem Try again later. M230 Connection problem. Please check Tel. Cable. Try again M252 No dial tone. Check telephone cable. Try again. M253 Busy line. Check telephone number. Try again CAUSE/SOLUTION The customer requests a connection to the Neopost server, but themodem is not connected to the IJ-70 mailing system. If the problem persists, call Supervisor or Service. The customer requests a connection to the Neopost server, but the phone line is not connected to the modem. The customer requests a connection to the Neopost server, but there is no dial tone on the phone line. The customer requests a connection to the Neopost server, but the phone line is busy M302 Failed Automatic econfirmation upload. Do a manual econfirmation connection An automatic econfirmation record upload call fails. This message appears every time the mailing system boots or wakes up until the econfirmation records are uploaded successfully. 64 Trouble shooting ORIG

65 MESSAGE M307 Scanned ZIP may have different rate correct or use scale. CAUSE/SOLUTION The customer is processing an E-Confirmation package or letter and the mail machine displays a M307 error message in the E-Confirmation tab. The error is caused by entering a different zip code in the E-confirmation tab than was entered in the Rate tab. To clear the M307 error: - Press ESCAPE to return to the Rate Screen. - Enter the correct zip code then press the OK button. -Complete the E-Confirmation processing procedure. M312 Cannot select valid connection parameters. Call Service. The customer requests a connection to the Neopost server, but the IJ-70 mailing system does not have an active set of connection parameters (e.g., the validity dates are not reached). Trouble shooting 65 ORIG

66 MESSAGE M324 Unable to connect to server. Try again M410 Automatic stats upload failed. Check the phone cable and do a manual stats upload. CAUSE/SOLUTION - The customer requests a connection to the Neopost server, but the modem is not connected to the IJ-70 mailing system. - The customer requests a connection to the Neopost server, but the phone line is not connected to the modem. - The customer requests a connection to the Neopost server, but there is no dial tone on the phone line. - The customer requests a connection to the Neopost server, but the phone line is busy. If the problem persists, call Supervisor or Service. An automatic statistics upload call fails. This message appears just once. Make sure that manual stats upload is successful. M411 Automatic call to OLS ended unexpectedly! Check the phone cable and do a manual generic call M412 Automatic consumable call failed! Check the phone cable to prevent another failure The IJ-70 mailing system boots or wakes up after an automatic generic call failure. This message appears just once. Make sure that manual generic call is successful. An automatic consumable management call fails. 66 Trouble shooting ORIG

67 MESSAGE M414 Automatic download call failed! Check the phone cable to prevent another failure. M415 Stats upload failed! Retry. CAUSE/SOLUTION An automatic file download call fails. A manual statistics upload call fails. If the problem persists, call Supervisor or Service. M416 Generic call to OLS Server ended unexpectedly! Retry. The customer requests a manual generic call. A protocol error occurs during the call. Retry later. If the problem persists, call Supervisor or Service. M417 Diagnostics upload failed! Retry M418 Download failed! Retry. M419 econfirmation upload failed! Server Error Try again A manual diagnostics call fails. Retry later. If the problem persists, call Supervisor or Service. A manual file download call fails. If the problem persists, call Supervisor or Service. The customer requests a call manually to upload econfirmation records. At the end of the call, the records are still present in memory. Retry later. If the problem persists, call Supervisor or Service. Trouble shooting 67 ORIG

68 9. INDEX A Automatic call 57 C Connection data 22 Customer Profile 13, 28 D Daily activity 22 Department statistics 26 DIAGNOSTIC 7 E E CONF UPLOAD 7 E-CONFIRMATION 27 E-Confirmation 28, 30 3, 18, 27, 28 ECertified Mail 28, 32, 36 EDelivery Confirmation 27, 32, 36, 48 Error 5, 27, 30, 34, 35, 38, 46, 47, 51 ESignature Confirmation 28, 32, 36, 48 G GENERIC CALL 7 Guide 3, 17, 23, 25, 26 M Mailbox 8, 20, 46, 53 Manual upload 26 Manually Uploading Reports Data 23 Monthly activity 22 O Online reporting 3 Online Service MENUS 7 SETUP 7 P Password 9, 10 Postal product data 22 Print 15, 17, 22, 34, 38, 39, 46, 47, 48, 49 R Rate Protection 19 Registering 9 S SE Scale 28, 30, 31, 33, 35 SERVER LOADING 8 SETUP 7 STANDARD EDITION 18 STATISTICS UPLOAD 7, 23 Supervisor 7, 8, 20, 25, 53, 55, 56, 58 Supplies 4, 30 SYNCHRONIZATION 8 T Trouble shooting 59 U Usage Reports service 4 USPS 3, 21, 27, 28, 29, 30, 31, 44, 49, 50, Index ORIG

69 IJ-70 MAILING SYSTEM ONLINE SERVICES USER'S GUIDE ORIG

70 - ORIG