Getting ready to set up. Step 1 Step 2. Note:

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1 BYOD - Setting up Access on your Android mobile device This document provides step-by-step instructions for setting up Cognizant on the native app of your Android mobile device. Note: - This guide is for setting up access on Android versions and above / Samsung tablet versions 3.0 and above - If you face any difficulty completing the setup or have any queries related to TruMobi, please refer to the FAQ section of the guide - If the issue or query remains unresolved, please raise a GSD request under Networks & System Services > BYOD TruMobi Getting ready to set up Step 1 Step 2 If you already have Cognizant configured on your Android device, please remove that profile before configuring TruMobi on the same device Goto Settings (Settings > Security > Device administration) Enable "Unknown Sources" PAGE 1

2 Installing TruMobi client Step 3 Step 4 Step 5 Step 6 Go to the Launchpad URL from your mobile device browser. Tap the Install button to download the TruMobi client app. Login using your Cognizant credentials (Note: CTS prefix is not required) Accept the Terms and Conditions The TruMobi client app will be downloaded. Once done, locate the TruMobi client app within your Downloads folder from the notification bar and complete the installation. Enrolling & securing your device Step 7 Open the TruMobi client App. Enable Admin to access the App. Step 8 Step 9 Activate the device administrator. Device lock: 1. A medium/high level security pattern/passcode is required on mobile devices. You will be prompted to set a pattern/passcode till it complies with BYOD policy requirements. 2. If you change the password from medium/high security level to low security level, settings will be revoked. You are required to have a medium/high security level pattern/passcode to comply with Cognizant BYOD policy. PAGE 2

3 Step 10 Step 11 Login using your Cognizant credentials Enroll your mobile device Note: CTS prefix is not required Request access Step 12 Step 13 Navigate to settings screen 1. Android tablet users Tap on right corner of Menu bar and tap on Settings 2. Android smartphone users Tap on More on the bottom navigation bar and tap on Settings Tap on the Request for access button. A request will be sent to the Administrator to provide access on your mobile device. On approval you will be notified via . PAGE 3

4 configuration Step 14 Step 15 Step 17 You will receive an certificate push notification from the server once your access request has been approved. You should see a notification on your notification bar. Tap on it to download your certificate. You will be prompted to setup configuration details. Follow the next steps to complete configuration. If, push notification is not received: On your next login to TruMobi client, you will be prompted with the configuration details screen.follow the next steps to complete configuration. Click Setup. If your device has a native client then you should be automatically taken through the next steps. If not, please go to the installed native client app and complete the setup manually. Step 16 Provide your Cognizant id and password and tap on Manual setup. Select Microsoft Exchange ActiveSync. Step 18 Provide exchange server information. Enable the Use Client Certificate option and tap on the Client Certificate button to load the User Certificate. Note: Configuration info India/APAC Users: m.cognizant.com NA/LATAM/UK/CE Users: usm.cognizant.com Step Tap on to delete the installed certificates, if any. 2. Tap on + to install the new Certificate. Choose the downloaded Certificate which has your id as part of the Certificate name. Certificate 1 Certificate 2 Certificate 3 PAGE 4

5 Step 20 Provide the Certificate password to install and tap on the Ok button to complete the Certificate installation. Step 21 Step 22 Tap on the Next button and enter the Account options. Select the items to sync. Once you finish entering the Account options, tap on the Next button. Activate the device administrator. You will get a prompt to rename the Certificate. Give the Certificate a name. Select installed Certificate. Note: Certificate password - Refer to approval Step 23 Provide your Cognizant id. Please ensure that the id that you entered in the initial setup screen and here are your own Cognizant id. PAGE 5

6 FAQ section Go to Top Access related 1. I am unable to download TruMobi client application (or) I am facing problems while trying to download the client application from m1c portal? This issue is with internet connectivity and can be resolved by trying again once the internet connection is up. It could also be due to client side firewall restrictions. Request you to try your first-time setup on Home Wi-Fi / Public Hotspot / Carrier network. 2. I changed my Cognizant network password. Do I need a change the password on TruMobi? No, currently the Android pilot is limited to the existing ActiveSync-Android users only; access to new ActiveSync users will not be available during this pilot program. 3. My s are not syncing anymore It is possible that you may have received a DRM (Digital Rights Management) enabled . If a DRM is opened on some specific devices such as Samsung S4, Note II s stop syncing. Delete the last received DRM from the exchange server by moving it to your pst or another folder in your desktop. You should be able to sync mails now. Setup related 1. Nothing happens on clicking the enroll button. As a result I am not able to proceed further. Ensure you are connected to any open network such as home Wi-Fi / Public Hotspot / Carrier network to receive the push notification from GCM. Our corporate / Guest network blocks this due to firewall restrictions. 2. I already have Cognizant configured on my Android device using ActiveSync; do I need to remove that for TruMobi? Yes. Please remove any existing Cognizant profile before requesting access via TruMobi 3. I submitted a request for access via TruMobi and got a mail stating that the request for setting it up is pending with Admin. We have an approval process towards the requests and you will get the mailer upon approval. Please follow the steps in the approval mailer to configure the settings. PAGE 6

7 4. I have not received push notification. Ensure you have received the approval . If you have, log out and log back in to the TruMobi app. You will be prompted with the configuration details. Follow the next steps thereafter. 5. What is the password to extract the certificate? The password to extract the certificate is same as the password mentioned in the configuration details screen when the settings were pushed. You could also refer the approval for certificate password. 6. I do not want to sync SMS, Tasks in my inbox. Go to your settings > Select the Account > Unselect SMS, Tasks to avoid syncing SMS and Tasks into your inbox. 7. How do I regenerate my certificate? Go to device settings Navigate to - Settings > Security > Device administration > Device administrators Disable TruMobi client. Enable the client again. Repeat steps 10 to 23 Security & privacy related 1. Why do I need to set a medium/high security passcode? The passcode is a mandatory requirement as part of the BYOD policy to secure your device as well as the enterprise data on the client. 2. Will TruMobi remove my personal profile(s)? No, TruMobi will not remove your personal as it has no control over your personal data. So the personal account(s) will continue to maintain status quo. 3. If I install TruMobi, will Cognizant monitor/log my device(s) usage or access my personal data? No, Installing TruMobi does not provide Cognizant, access to personal information in your device(s). PAGE 7

8 4. Will the remote-wipe through Cognizant TruMobi erase my personal information? No, remote wipe via TruMobi will only delete Cognizant /cognizant data. Support related 1. Which Android versions and Android devices are currently supported by TruMobi? TruMobi supports setup on Android versions and above. For Samsung devices, the setup feature is supported for versions 3.0 and above. The Exchange Server settings screen of your Android device must provide the Use Client Certificate option to enable access on your mobile device. Error messages 1. I am getting the message You don t have access to Admin Portal. Kindly contact your Administrator. When I access the link provided in the . You have received the message because you have tried to access the link from your desktop browser. Please try the link from your Android mobile device. 2. I am getting the error Incorrect username or password while trying to configure my settings. Select the Use Client Certificate option and click on the Client Certificate button to load the user certificate. Click on + button on top right corner of the screen to install the certificate. Choose the downloaded certificate with your id as part of the certificate name. 3. I am getting the error Unable to connect to server while configuring my settings. Ensure you have provided the correct exchange server details. This information can be accessed from the Notification bar/ the approval / configuration details screen. India/APAC Users: m.cognizant.com NA/LATAM/UK/CE Users: usm.cognizant.com PAGE 8

9 Uninstalling TruMobi 1. How do I Uninstall the TruMobi client app? Go to device settings Navigate to - Settings > Security > Device administration > Device administrators Disable the TruMobi client. Uninstall the TruMobi client app If the issue or query remains unresolved after refering to this document, please raise a GSD request under Networks & System Services > BYOD TruMobi TruMobi