R1 RCM Inc. 401 N Michigan Avenue, Suite 2700 Chicago, IL Contents

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2 Contents IT Support Directory... 3 R1 Services... 3 Ascension Health Support... 3 R1 Enterprise Applications Guide... 4 Office 365 Login Page... 5 Office 365 Home Page... 6 Office 365 Outlook Mail... 7 Office 365 Secure Mail... 8 Office 365 Skype for Business Automatic Replies - Ascension Health Office 365 Outlook Signature Setup Page 2

3 IT Support Directory R1 Services Service Desk Phone: (877-SD-R1RCM) Chat: Services Provided: R1 Devices PC/Laptop Hardware or Software Issues including Data Armor, Cisco Any Connect Connectivity to Client Provided Software: AnyConnect / VPN, FTP requests, Citrix Sessions, or other Host Systems R1 Employee Software / Applications (regardless of device used) R1 and Lync Issues: Outlook / WebMail, Mobile Mail, Skype / Lync Issues with specific Employee Facing Systems including Lawson, Kronos, SharePoint, Atlas Access Requests and Password Resets: For any R1 software above R1 (R1Suite) Applications/Tools Phone: support@r1rcm.com Services Provided: Issues with any of the following applications regardless of device provided the user can connect to the service: Access to any of the systems below regardless of device Software Enhancement requests for these client facing applications R1Access, R1Analytics, Other R1Suite Applications Ascension Health Support Follow current Ministry Protocol Ascension Health Devices Hardware failures, replacements or new hardware requests Connectivity to R1 or Ascension Health systems on Ascension Health Devices including R1 Client Systems Ascension Health Software (regardless of device) Access Issues, Password resets and other issues when connectivity is available for Ascension Health Host systems and tools provided by Ascension Health Issues with Ascension Health systems once connected Page 3

4 R1 Enterprise Applications Guide Application Description URL User Name Password Training & Quick Reference Guide Office 365 Online access to R1 General User R1 General Quick Reference mail, calendar, e365.com/ Name Password Guide Skype and office web apps SmartBen ATLAS Participant access to benefits Training, Learning, and Evaluation en.com om/ ach + R1 General User Name R1 General User Name Select the Recover Password link to establish a password Welcome1 ATLAS - Module Completion Required All Employees HR Onboarding Session Browser Internet Explorer 10 and above, Firefox, Chrome Internet Explorer 9 and above Internet Explorer 9 and above Schwab Discovery Participant Retirement Plan Participant access to Transit Benefit Plan hwab.com rsuite.com/login.as px?returnurl=%2f Social Security Number (numbers only) Select the New User link Select the Forgot Password link to establish a password Select the New User link HR - Benefits Overview HR - Benefits Overview Internet Explorer 9 and above Internet Explorer preferred, Chrome will work Concur Travel & Expense Reporting solutions.com/ R1 Address Select the Forgot Password link and use option 2 ATLAS Module Completion Required Exempt IE 11+, FireFox 44+, Chrome 47+, Safari latest Page 4

5 Office 365 Login Page Login Enter R1 General User Name and Password Page 5

6 Office 365 Home Page Welcome to your Office 365 home page. On this page you can access your Outlook Mail, Calendar, Skype, and the Microsoft Office Suite. Page 6

7 Office 365 Outlook Mail Login Select Mail Icon Skype/Lync : Open and view IM conversations Search Box: Enter person s name, message text, etc. to find a contact or message. Create New Message: See Secure Message Filter: Message to view. Notification Area : Alerts for new messages and calendar reminders. Settings : Change your display settings, set an autoreply, and change/reset your password. (There will be an initial forced Password Reset) Sign Out: Click on your name to access log out button (name grayed out here). Mail folders: Folders include Favorites, Inbox, Drafts, etc. Expand and collapse folders in this view by clicking on the triangle icons next to the folder. Right click on a mail folder for option to create a new subfolder. Messages: List of messages in current folder and their related info, including # of messages in conversation, attachments, flags, etc. Tool Navigation: Switch views between Outlook, Calendar, and People, Lync (contacts) and Tasks. Reading Pane: View of selected message/conversation. Inline compose: Option to compose replies and forwards to currently selected message. Click ellipsis for additional actions, including Delete, Categorize, Page and Print. 7

8 Office 365 Secure Mail To send an communication that contains PHI content to a recipient outside of the R1 Organization, it must be sent as a secure message. In order to ensure it is being sent securely, it must contain PHI in the subject line. Must contain the letters PHI in the subject line Page 8

9 Office 365 Secure Mail To open an communication that contains PHI content from the R1 Organization, 1. Double click the message.html file attached to the encrypted 2. If prompted with Opening Mail Attachment window, select open 3. A new web page will open within your web browser. To view the encrypted message, select the Use a one-time passcode 4. Navigate to your Office 365 Outlook mail and open the from Microsoft Office 365 Encryption 5. Copy the passcode number 6. Return back to the sign in page for the encrypted message 7. Paste the passcode and select continue 8. The encrypted will now load Page 9

10 Office 365 Skype for Business Skype will automatically be available after logging into your Office 365 account. 1. Click the Skype icon located at the top right corner of your window to sign in. Once you re singed into IM you will be able to change your status: TestO Start an IM session Select the + sign and then search for the contact name. Select the person you would like to IM, and then select the check mark icon. Page 10

11 Office 365 Skype for Business 3. Accept an IM request - A contact might start an IM session with you. An alert will appear on the Skype icon. To accept the request and respond, select the icon and the message will appear. Page 11

12 Automatic Replies - Ascension Health Notify any sender of your new R1 address. 1. Open Ascension Health Outlook 2010 and Select File from your navigation menu. 2. From the left navigation Select Info - Select Automatic Replies (Out of Office) 3. Select Send Automatic Replies (No time range should be selected) 4. Type your Auto Reply message in BOTH the Inside My Organization and Outside My Organization tabs. 5. Be sure to select Anyone outside my organization. Page 12

13 Office 365 Outlook Signature Setup Enter your R1 General User Name and Password 1. On the navigation bar, choose Settings > Options. 2. Under Search all Settings, type Signature. Select the Signature Option. 3. Under signature, in the text box, copy and paste the R1 Signature Format example below. Jane Doe Vice President, Operations R1 RCM, Inc N Michigan Avenue., Suite 2700 Chicago, IL office mobile 4. Select Automatically include my signature on messages I send. Choose Save. Page 13