Your Business Voice Mail Instruction Guide

Transcription

1 B U S I N E S S V O I C E M E S S A G I N G S E R V I C E Your Business Voice Mail Instruction Guide

2 table of Business Voice Messaging Service features and step-by-step instructions on how contents to use them are organized according to the telephone keypad buttons used to access them. Each set of instructions outlines the voice prompts that you ll hear every time you use the service. If you re interested in a specific feature but can t remember which menu it s under, you can find it quickly by referring to the index. Welcome! You re about to catapult your business to a whole new level of efficiency, productivity, and professionalism. Ready to get started? It s easy! Just use your special or use our Easy Retrieval feature (if your mailbox is built on your phone number, dial your own your greeting). Then follow the friendly voice prompts. Whenever you need help, instructions and hints are at your fingertips just press 0 for help, or press to back up to the previous menu. If you have questions or comments about Qwest Business Voice Messaging Service, we d like to hear from you! Just call NOTE: DID Mailbox, dial your mailbox number instead of your phone number for Easy Retrieval, then your greeting. SETTING UP YOUR MAILBOX 4 AT-A-GLANCE MENU GUIDE 6 LISTEN TO MESSAGES 8 SEND MESSAGES 10 MESSAGE NOTIFICATION 12 ADMINISTRATIVE OPTIONS 14 STANDARD GREETINGS 16 SCHEDULED GREETINGS 18 EXTENSION MAILBOX 20 CALL ROUTING 22 CALL ROUTING TO NUMBER 23 LISTEN ONLY MAILBOX 24 INDEX 26 This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

3 setting up your mailbox Don t be surprised if you hear the interrupted dial tone when you pick up your receiver for the first time! You may already have some s, but you won t be able to listen to them until you set up your voice mailbox with a permanent security code that will be easy for you to remember, and an outgoing greeting. Set-up takes just a few minutes, and friendly voice prompts will guide you through the entire process. You can always erase anything you ve recorded or programmed. You must listen to the entire tutorial before you may proceed. To go back to the previous menu at any point along the way, press. You will be asked to choose a greeting. SETTING UP First-time set-up Choosing your personal security code Choosing an outgoing greeting Recording your outgoing greeting You will find your in the letter that accompanied this brochure. If you ve misplaced your Retrieval Number, call us at Enter your 7- or 10- digit phone number if prompted for a mailbox number. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter the Temporary Security Code 1234 on your telephone keypad. You will be prompted to enter a Permanent Security Code. Enter any number, 4- to 8- digits long, that doesn t begin or end with zero. Use a number that will be easy for you to remember, but difficult for others to have access to. 1 Standard Greeting with your number. Our Standard Greeting with your number says: You have reached (your mailbox number). At the tone please record your. At the end of your press 1. 2 Standard Greeting with your name. Our Standard Greeting with name says: You have reached (your name). At the tone, please record your. At the end of your, press 1. 3 Personal Greeting up to 90 seconds in length. (If you have the Call Routing to Number feature, you may want your Personal Greeting to include If you need to speak to someone right away, press 0 for assistance. Qwest consultant to set this up.) See pages for more information on Call Routing. You will be asked to record your name. Say your name, or whatever name you d like to assign to your Mailbox (such as your company name, department name, or phone number). Don t worry if you make a mistake. The service always lets you back up or erase by pressing the key. 5 SETTING UP

4 menu guide at-a-glance. your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. 11 TO LISTEN TO NEW MESSAGES 2 SEND A MESSAGE 3 TO CHECK MESSAGE RECEIPT 4 FOR PERSONAL OPTIONS 5 TO ACCESS ANOTHER MAILBOX 0 FOR HELP TO EXIT/DISCONNECT Press the recipient s mailbox number. Lets you confirm if and when a sent has been received. Press #, followed by the mailbox number you want to access. Lets you access extension mailboxes or other Qwest voice mailboxes with the same retrieval number. Help s are always available at any point when using the service. Connects you to recorded, online instructions for using Business Voice Messaging features. Wait to hear goodbye before you hang up. # When finished recording 1 To review your 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions Enter Destination Number. 1 Message Notification on 2 Message Notification off 3 Interrupted dial tone on 4 Interrupted dial tone off See page 13 for more detailed instructions. 1 Extension 1 2 Extension 2 3 Extension 3 See page 21 for more detailed instructions. # Send now 0 Delivery Options See page 11 for more detailed instructions. 1 Pager 2 Local phone number 3 Temporary See page 13 for more detailed instructions 2 Pause/Restart 7 Erase 1 3 Fast forward 10 sec. 8 Reply to 1 Security Codes 33 To end of 9 Save 2 Group Lists 4 Slow down Back to main 3 Prompt Levels 5 Date & Time menu 4 Date & Time 6 Speed up # Skip 6 Autoplay 8 Normal volume See page 9 for more See page 15 for more 9 Louder volume detailed instructions. detailed instructions. Back to main menu If you have Standard # Skip Greetings follow these instructions. 1 1 Set up Scheduled Greetings See page 19 for more detailed instructions While listening to s: 1 Rewind 10 sec. 11 To beginning of If you purchased the Scheduled Greetings Option, follow these instructions. After listening to s: 4 Replay 5 Date & Time 6 Send copy 1 1 Change your greeting or recorded name 2 Record an extended absence greeting 3 Record a new name See page 17 for more detailed instructions 7 AT-A-GLANCE MENU GUIDE This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

5 listen to s MAIN MENU ONE When you re at your desk, your phone will let you know when you have new s with an interrupted dial tone. When you hear it, just follow the steps below to retrieve and listen to your new s. When you re away from your desk, you can check for new s by following the same, simple steps. LISTEN TO MESSAGES Retrieve new s Options while listening Replay a Know the date and time a was sent to you Send a copy of a Erase a Reply to a Save a Skip a your greeting DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. To bypass the and go directly to your s, activate AutoPlay by pressing 4261 at the. To deactivate AutoPlay, press 4262 at the. PRESS 1 1 TO LISTEN TO NEW MESSAGES To temporarily interrupt s and access the, press while s are playing. While listening to s: 1 Rewind 10 sec. 11 To beginning of 2 Pause/Restart 3 Fast forward 10 sec. 33 To end of 4 Slow down 5 Date & Time 6 Speed up 8 Normal volume 9 Louder volume Back to main menu # Skip After listening to s: 4 Replay 5 Date & Time 6 Send copy 7 Erase 8 Reply to 9 Save Back to main menu # Skip Record an introduction Record your reply Messages can be saved for 100 days. On the 101st day, the service will tell you that a is going to be deleted, and give you the option of resaving it. # Send copy # Send reply Use the Copy feature to make sure others hear important s firsthand. Any s in your voice mailbox (except those marked as private) can be copied and shared with other Qwest Voice Messaging subscribers. With the Reply feature, you can respond immediately to any voice sent by another Qwest Voice Messaging subscriber without hanging up and redialing. 9 LISTEN TO MESSAGES Specially equipped phones may also have a light that flashes. Interrupted dial tone is sometimes affected by certain line conditions, so you may occasionally have s even when you don t hear the tone. Interrupted dial tone is not available in all areas or with routers Direct Inward Dialing (DID) mailboxes. Message waiting indicators are optional features; e.g. interrupted dial tone, flashing light.

6 send s MAIN MENU TWO SEND MESSAGES Sending s Sending s to multiple destinations your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. With Qwest Business Voice Messaging Service, you can send voice s to individuals, groups of individuals (from lists that you create, according to your needs), and your own extension mailboxes. This power to communicate conveniently isn t limited to the boundaries of your company, either. You can use our sending features to communicate with anyone in your local calling area who also subscribes to Qwest Business Voice Messaging Service. PRESS 2 TO RECORD YOUR MESSAGE # When finished recording 1 To review your For information on setting up Group Lists, see page 14. Enter Destination Number. A 7- or 10- digit phone number. An Extension Mailbox number. A Group List number. For information on Extension Mailboxes, see page 20. # Send now See below for instructions on sending s with delivery options. Enter another Destination Number Exit Occasionally, you might need to send the same to several people. If so, don t record-andsend again and again. After entering the destination number of your first recipient, just enter a new destination number, followed by #. For each additional recipient, enter a destination number followed by # until you ve entered all desired parties. When you re done, press to exit. If you don t use the Request Confirmation delivery option, you can still find out if your sent was heard by pressing 3 at the, then entering the recipient s mailbox number. If the was heard, the service will say All s have been received. If not, you ll hear There is one from you in that mailbox. Then your will play, along with the date and time it was sent. 0 Delivery Options 1 Private 2 Urgent 3 Message confirmation 4 Future delivery 1 Confirm receipt 2 Notify of non-receipt Use the Future Delivery option when you want to send a reminder to others or yourself. You will be asked to enter a date 1 Then enter any date within the next 120 days 2 To spell a day of the week in the next 7 days Follow the prompts After selecting your delivery option: # Send now You ll also have the option to enter another Destination Number Exit Need to keep track of s that you ve sent? Select your own mailbox as an additional destination. 11 SEND MESSAGES

7 personal options: notification MAIN MENU FOUR If you are waiting for an important, or you always need to know right away when new s have arrived, Message Notification is a true peace-of-mind feature. It can notify you by alerting your pager or by ringing at any local phone number you choose, including your work phone, home phone, or wireless phone. You can use your Personal Greeting to tell callers that you ll be notified when they leave a. Message notification can be turned off when you don t want to be disturbed by a pager or a ringing phone then turned back on again easily. NOTIFICATION Turning notification on/off Notification greetings Notification schedules Choosing phone number or pager Temporary notification your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. PRESS 4 FOR PERSONAL OPTIONS 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions You will only be notified of s in the Main Mailbox. Messages in Extension Mailboxes will not trigger your pager or local phone number. 1 Pager 2 Local phone number 3 Temporary 1 Message Notification on 2 Message Notification off 3 Message Waiting Indicator on 4 Message Waiting Indicator off Follow the prompts and enter: Your pager number or local telephone number The times of day you want to be notified You can program Message Notification to alert you via pager and a phone number, as long as their notification schedules don t overlap. For example: Open: 8:00am 5:00pm and Closed: 5:00pm 8:00am overlaps and is incorrect. Open: 8:00am 5:00pm and Closed: 5:01pm 7:59am is correct. Use the Temporary schedule to override your usual settings when you re at a different local phone number for a limited period of time for instance, when you re working temporarily at a branch office. You can use your personal greeting to tell callers that you ll be notified when they leave a. If you re using a modem, you may have trouble dialing out when there s an interrupted dial tone. There may be other times when you don t want to be distracted by a pager or an interrupted dial tone. If so, either listen to current s to cancel the tone, or temporarily turn the interrupted dial tone off. Changing the settings takes seconds. What type of will activate notification: 1 Any new 2 Urgent s only Be sure to turn Message Notification ON. See instructions on this page. How soon you want to be notified: 1 Immediately 2 After 1 hour 3 After 2 hours 4 After 4 hours 5 After 1 day 6 Never 13 NOTIFICATION This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

8 Administrative Settings streamline the management of MAIN MENU FOUR options daily calls and give you more control over your time and communications. You can assure the privacy of your s by assigning a personal security code to your mailbox, and save time by creating up to 15 Group Lists for various teams or departments. Group Lists let you record and send a single to as many as 25 people simultaneously. (When you choose the Request Confirmation option in Menu 2, you will know if and when each individual hears your. Knowing the time and date your s arrived can be important when you want to prioritize return calls or document when information was shared.) Your time is valuable! With Business Voice Messaging Administrative Options, you won t waste a single second. ADMINISTRATIVE OPTIONS Security codes Group Distribution Lists Prompt levels Date/Time stamping Autoplay administrative personal options: your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. PRESS 4 FOR PERSONAL OPTIONS 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions 1 Security Codes 2 Group Lists 3 Prompt Levels 4 Date & Time 6 Autoplay 1 Change 2 Skip 1 Create 2 Edit 3 Delete 4 Hear names 1 On 2 Off 1 On 2 Off 1 Standard 2 Extended 3 Rapid When Autoplay is on, your s will play before you hear the Main Menu. Just press to go directly to the. 1 Skip on 2 Skip off Enter a number from 11-to-25 for this list You won t be asked for your security code when calling from your main number or the number your voice mailbox is built on. You must enter your security code. Record a name for the list and press #. more instruction less instruction If you lose your place, just press 1 to hear the names and numbers you ve put on your Group List. To add an Extension Mailbox: 1 # Extension 1 Enter the mailbox 2 # Extension 2 Listen to the numbers one at voice prompts a time. 3 # Extension 3 to Edit, Delete, or Rename Remove any 15 Extension mailbox by entering its number again. ADMINISTRATIVE OPTIONS This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call Skip on is not available with a DID Mailbox, Call Routing, or Call Routing to Number.

9 personal options: standard greetings MAIN MENU FOUR your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Business Voice Messaging lets you customize each voice mailbox with a greeting that s just right for that mailbox. The Standard Greeting with Number can reassure callers that they have dialed the correct number. The Standard Greeting with your Name is ideal for phones assigned to departments or information centers, as well as those assigned to individuals. The Personal Greeting lets you greet callers with a customized that s uniquely yours. You can switch from one type of greeting to another easily, at a moment s notice. STANDARD GREETINGS Change greeting or recorded name Extended absence greeting Recording mailbox name Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. PRESS 4 FOR PERSONAL OPTIONS 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions lf you have purchased the optional feature, Scheduled Greetings, see instructions on pages Change your greeting or recorded name. 2 Record an extended absence greeting. 3 Record a new name. 1 Standard with your number 2 Personal Greeting Record your greeting after the tone and press #. After the tone, record the new name assigned to the mailbox and press #. The system will play your current greeting. # Keep current greeting Change current greeting Record your new greeting after the tone and press #. 17 STANDARD GREETINGS This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

10 personal options: scheduled greetings MAIN MENU FOUR The Scheduled Greetings option lets people know immediately when they ve called outside regular business hours. If you choose this option, it will replace the Standard Greeting feature. If your hours or availability change temporarily (for instance, during the holidays), Business Voice Messaging gives you the option of setting up an Extended Absence Greeting. You can choose to keep or cancel it each time you call your voice mail mailbox. When you cancel, your usual greeting will automatically resume. SCHEDULED GREETINGS Scheduled Greetings Change greeting or recorded name your greeting. DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. Enter your Security Code to access your mailbox. This is also known as Easy Retrieval. PRESS 4 FOR PERSONAL OPTIONS 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions Note: Scheduled Greetings is not available with DID or Extension Mailboxes, Call Routing, or Call Routing to Number. 1 Set up Scheduled Greetings. Follow the voice prompts to do the following: Set your Weekend Days. 1 Keep Saturday/Sunday for weekend 2 Add or delete weekend days using the key codes below. SU MO TU WE TH FR SA For example, if your weekend is Sunday and Monday, you ll need to enter 72 to delete Saturday from the standard schedule and enter 66 to add Monday. Press 24 to use the open greeting 24 hours a day. Or, if you don't want to use an open greeting, press 66 to spell NO. Your closed greeting will play all the time. Set your Open/Closed Time Schedule. 1 Standard Schedule (The Standard Schedule is: Open 8:00 a.m.-5:00 p.m., Monday through Friday. Closed 5:01 p.m.-7:59 a.m. Monday through Friday, and 24 hours Saturday & Sunday.) 2 Create a Custom Schedule. Follow the voice prompts. The system will play back your schedule. 1 If correct 2 Change Follow the prompts to choose a Closed Greeting in the same way. Choose your Greetings. 1 Standard Open Greeting 2 Create a Custom Open Greeting. Follow the voice prompts. The system will play back your greeting 1 If correct 2 Change 19 SCHEDULED GREETINGS This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

11 personal options: extension mailbox MAIN MENU FOUR This optional feature adds up to three additional extensions to your main mailbox. It s ideal for small companies with just a few employees, or businesses with multiple departments. Each extension can have its own security code to keep s private, and mailbox owners can go directly to their own s without sifting through everyone else s. To find out how many s have been left in each extension mailbox, just press 0 at the. From the main mailbox it is not necessary to enter the extension number. If you re setting up extension mailboxes, make sure Skip Security Code is turned OFF. As you assign a security code for each extension, write it down and give each person using that extension a copy of the appropriate code. EXTENSIONS MAILBOX Creating extensions Changing extensions your greeting. Enter your Security Code to access your mailbox. PRESS 4 FOR PERSONAL OPTIONS 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions Callers can leave general s in the main mailbox, or leave s at any of the individual extensions please note, however, that callers can only leave s. Extension Mailboxes do not ring through to individual phones. 1 Extension 1 2 Extension 2 3 Extension 3 A built-in security code will play. You have a choice: 1 Keep this code 2 Enter a new code Record a name for this extension. Choose a greeting for this extension: 1 Standard Greeting with name 2 Record a Personal Greeting Repeat these steps to set up the next extension. 21 EXTENSIONS DID mailbox, call your DID mailbox number, then press 7 to interrupt your greeting. This is also known as Easy Retrieval. This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

12 optional feature call routing Call Routing is a great way to help small businesses ensure that callers reach the individuals who can best help them. This option lets you have one main business phone number for as many as nine different departments or affiliates. Callers will hear your greeting, inviting them to leave a in the appropriate mailbox. Callers can only leave s Call Routing does not ring through to individual phones. CALL ROUTING Setting up Call Routing Changing your Call Routing greeting Changing your Call Routing setup Call Routing versus Call Routing to Number Allows changes to greeting without contacting Qwest. To set up Call Routing: A Qwest Consultant will call to establish your service, and all the mailboxes calls will go to. Before this call, please prepare: A main greeting up to 3 min. long A greeting-only 4-digit security code A greeting for each mailbox A security code for each mailbox Although you can press 1 to Delete Existing Greeting, DO NOT change your greeting this way. It may temporarily disable Call Routing. Press 2 instead and record your new greeting over your old one. To change a Call Routing greeting: special Enter your Call Routing mailbox number Enter your Greeting-only security code 2 Record a new greeting Follow the prompts To make other changes to Call Routing: If you have Call Routing and want to add, delete, or change the order of the mailboxes to which calls get routed, or make any other changes, just call If you ve added Call Routing to your existing service, the way you access your mailboxes may change. Your Qwest Consultant will review these changes with you. Please note that the optional Scheduled Greetings feature is not available with Call Routing. optional feature call routing to number Call Routing to Number allows calls to be routed to other local phone numbers, to 800, 877, or 888 numbers, or to a Qwest Voice Mailbox. You can have up to nine destination numbers, as long as at least two of them are equipped with Qwest Business Voice Messaging Service and billed to the same number as your service. Here s an example of how Call Routing to Number can work: Thanks for calling Metro Electricians. To reach an electrician in your area, press one of these numbers: In Lakeville, press 1; In Pineville, press 2; In City Center, press 3. To speak to an attendant, press 0. CALL ROUTING TO NUMBER Setting up Call Routing to Number Changing your Call Routing to Number greeting Changing your Call Routing to Number setup Allows changes to greeting without contacting Qwest. To set up Call Routing to Number: A Qwest Consultant will call to establish your service, and all the mailboxes calls will go to. Before this call, please prepare: A list of destinations and corresponding key numbers from 1-9 A main greeting up to 3 min. long A greeting-only 4-digit security code A greeting for each mailbox A security code for each mailbox To change a Call Routing to Number greeting: special Enter your Call Routing mailbox number Enter your Greeting-only security code 2 Record a new greeting Follow the prompts To make other changes to Call Routing to Number: If you have Call Routing to Number and want to add, delete, or change the order of the number or mailboxes to which calls get routed, or make any other changes, just call If you ve added Call Routing to Number to your existing service, the way you access your mailboxes may change. Your Qwest Consultant will review these changes with you. Please note that the optional Scheduled Greetings feature is not available with Call Routing to Number. Although you can press 1 to Delete Existing Greeting, DO NOT change your greeting this way. It may temporarily disable Call Routing to Number. Press 2 instead and record your new greeting over your old one. 23 CALL ROUTING This optional feature can be added at a small additional cost at any time to enhance your Business Voice Messaging Service. Just call

13 A Listen Only Mailbox lets you record and listen only mailbox transmit an announcement for your callers to hear. It s a great way to easily communicate information that does not require a reply, such as your company s hours of operation, a list of the services you provide, directions on how to find you, or details on special offers and promotions. Although callers cannot leave a in a Listen Only Mailbox, they can press 0 to be connected to another Mailbox or telephone number, or simply hang up after listening to your announcement. LISTEN ONLY MAILBOX How a Listen Only Mailbox works Setting up a Listen Only Mailbox Recording a Listen Only announcement Reviewing or deleting an announcement How a Listen Only Mailbox Works Listen Only Mailbox announcements are created in a Contributor Mailbox, then sent to your Listen Only Mailbox for incoming callers to hear. The announcements are recorded in three segments, each of which can be as long as five minutes for a maximum length of 15 minutes. The mailbox puts all recorded segments together so that they play in sequence, with no gaps or airtime in-between. This arrangement comes in handy when you need to change only a portion of your announcement for example, when your hours of operation change during a holiday season or when you want to promote a temporary offer. Re-recording a segment erases it from the sequence and moves the remaining segments up in the queue (segment #2 becomes #1, and segment #3 becomes #2). For that reason, information that is likely to change is best reserved for the third segment, since you can re-record that segment at any time without disrupting the others. If you try to record more than three segments, the service will alert you that your Mailbox is full. You ll then need to delete a segment before you can record a new one. To Set Up a Listen Only Mailbox A Qwest Consultant will establish your service, then call you with instructions on recording your initial announcement. Once your service is activated, you can change your announcement by calling the Listen Only Mailbox Access Number provided to you, and following these instructions: To order Listen Only Mailbox, call If you have questions about Listen Only Mailbox, call Call the Access Number Press # and enter the Contributor Mailbox Number Enter your Security Code to reach the To Record a Listen Only Announcement 2 to send an announcement Record one segment after the tone # when finished recording When asked for the Destination Mailbox Number, enter your Listen Only Mailbox number # to send the announcement now 4 to send the announcement later Follow the prompts to enter the date and time-of-day you want this segment to begin # to accept this segment and delivery date You can press 1 if you want to listen to your recording before entering the Destination Mailbox Number, or press to re-record. Use this feature to pre-record announcements about special offers or other date-sensitive information. 2 to record and send an additional segment to exit the system to indicate "No More Destinations" Call the Access Number Press # and enter the Contributor Mailbox Number Enter your Security Code to reach the You can exit the system at any time by pressing. After each announcement segment, you will hear a prompt. To Review or Delete a Listen Only Announcement 3 to check receipt of an announcement Enter your Listen Only Mailbox number. The current announcement(s) will play. 1 to retain that announcement 2 to delete that announcement to exit the system 25 LISTEN ONLY MAILBOX

14 index Autoplay 6-7, At-A-Glance Menu Guide 6-7 Call Routing 22 Call Routing to Number 23 Change greeting or recorded name Changing your Call Routing greeting 22 Changing your Call Routing setup 22 Choosing an outgoing greeting 5, Pager notification 13 Phone notification 13 Creating extensions Date/Time stamping 8-9, Delivery options Destination numbers Erase a 8-9 Extended Absence Greeting Extension Mailbox First-time setup 4-5 Future delivery Group Distribution Lists Know the date/time a was sent to you 6-9 Listen Only Mailbox Message confirmation Message Notification Notification greetings Notification schedules Options while listening 8-9 Outgoing greeting 4-5 Private delivery Prompt levels Recording mailbox name 5, Recording your outgoing greeting 5, Replay a 8-9 Reply to a Retrieve new s 8-9 Save a 8-9 Scheduled Greetings Security code 4 Send a copy of a 8-9 Sending s Skip a 8-9 Temporary notification Turning notification on/off Urgent delivery Service Agreement Some services offered by Qwest Communications are not regulated by the State Public Utility regulatory agency. These services are governed by these Terms and Conditions, so be sure to keep this agreement. By using or paying for the Service, you agree to these Terms and Conditions. SERVICES: One of the Services which is governed by these Terms and Conditions is: Business Voice Messaging Service. It is offered only to business customers in areas where we are able to provide it. Business Voice Messaging Service will only work with telephone sets that provide touch-tone signaling. BILLING AND SUSPENSION OF SERVICE: Qwest will bill you each month, in advance, on the page of your bill marked unregulated for the Service(s) you have selected. If payment is not received for the Service, then we may discontinue the Service after notifying you in writing. We may also suspend or discontinue the Service, without notice, if no telephone service is being provided to the business, if any abuse or misuse of the Service occurs, or if a hazard, or danger to person or property exists. CANCELLATION/AGREEMENT: Subject to any initial service period, you may cancel your Service, without further charge, as of the date you call us. But we will continue to provide the Service you have ordered and we will expect you to pay for it until you do cancel the Service. DEPOSIT: Subject to any applicable laws or rules, if we hold a deposit for your account, we may apply it to any unpaid amount that you owe us when any Service is terminated for any reason. LIMITATION OF LIABILITY/SOLE REMEDY OUT OF SERVICE CREDIT: If your Service is interrupted for 24 hours or more, and if it is not due to your own actions or instruments in your business, nor due to actions of your customers or employees, you will be entitled to an out-of-service credit. It is your responsibility to contact us and request a credit within a reasonable time, generally 30 days, or we may not give you this credit. THIS IS YOUR SOLE REMEDY FOR ERRORS, OMISSIONS AND OUT-OF-SERVICE CONDI- TIONS, EVEN IF IT IS OUR FAULT. IN OTHER WORDS, OUR ONLY LIABILITY TO YOU IS TO GIVE THE OUT-OF-SERVICE CREDIT. WE ARE NOT LIABLE FOR ANY OTHER DAM- AGES, REGARDLESS OF THE THEORY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL. WE ARE NOT MAKING ANY WARRANTIES TO YOU, AND WE EXPRESSLY EXCLUDE AND DIS- CLAIM ANY IMPLIED WARRANTIES SUCH AS WARRANTIES OF FITNESS FOR A PARTICU- LAR PURPOSE OR MERCHANTABILITY. REPORTING/REPAIRS: ny problems with your Service or if you believe you are entitled to an out-of-service credit, please contact us at the telephone number on your bill or in the Customer Guide part of the White Pages. It is our obligation to repair our facilities, but if you or your customers or employees damage our facilities, we may charge you for the cost of the repair. CHANGES: We may change or stop offering any Service, and we may change any of the Terms and Conditions and the price for any Service, but only after we give you 30 days notice. The notice may be included with your monthly bill. Any change in these Terms and Conditions must be in writing. Continued use of the Service after change(s) in Terms and Conditions constitutes acceptance by you of the change(s). TAXES: We will add applicable sales, use, and other taxes, assessments, and charges to your bill. BAD CHECKS: We will charge you a bad check fee if your check is returned by your bank. DISPUTE RESOLUTION: Any claim, controversy or dispute arising out of this Agreement shall be settled by arbitration in accordance with the applicable rules of the American Arbitration Association. The arbitrator shall have authority to award compensatory damages only, and judgment upon the award are binding and may be entered in any court having jurisdiction. ADDITIONAL INFORMATION: Service descriptions and any limitations may be described in product literature. These descriptions and limitations are part of these Terms and Conditions. Please call us if you need copies or have any questions. MESSAGING INFORMATION: While the increased functionality of Voice Messaging Service makes it easier for you to send s to your groups, it also makes it easier for others to send you unwanted s. We do not want your voice mailbox to become cluttered with Junk Mail s; therefore, we have made the following addendum to your Voice Messaging Terms and Conditions: 1. Obscene, abusive or offensive s sent or forwarded from one Voice Messaging mailbox to another are prohibited. 2. Neither Business nor Residential Voice Messaging Customers may send unsolicited promotional, advertising, or commercial s to other Voice Messaging customers unless: A. The recipient had requested s from the sender, OR B. The sender has signed authorization to send s to the recipient. 3. All commercial s sent must clearly identify the senders name and a phone number at which the sender can be contacted. Qwest has the right to determine compliance or non-compliance with these rules, and it may take into account customer complaints and comments. Qwest may or may not warn a violator of a violation. In addition to any other remedy, Qwest may interrupt or disconnect service of an offender, temporarily or permanently, with or without warning. 9 Create extensions TO EXIT/DISCONNECT 4 Notification schedules 0 Delivery Options 3 Greetings # Send now 0 FOR HELP 2 Administrative options 1 Notification on/off 5 TO ACCESS ANOTHER MAILBOX 1 Enter Destination Number 4 FOR PERSONAL OPTIONS # When finished recording 1 To review your 3 TO CHECK MESSAGE RECEIPT # Skip Back to main menu 9 Save 2 TO RECORD YOUR MESSAGE 8 Reply to 7 Erase TO LISTEN TO MESSAGES 6 Send copy 1 Rewind 10 sec. 11 Beginning of 2 Pause/Restart 33 End of Message 3 Fast Forward 10 sec. 4 Slow down # Skip 11 5 Date & Time 6 Speed up 8 Normal volume 9 Louder volume Back to main menu 5 Date & Time 4 Replay at-a-glance menu guide While listening to s: After listening to s: score the card portion only here (do not print the arrow below) score the card portion only here (do not print the arrow below)

15 score the card portion only here (do not print the arrow below) score the card portion only here (do not print the arrow below) at-a-glance menu guide 11 TO LISTEN TO MESSAGES 2 TO RECORD YOUR MESSAGE 3 TO CHECK MESSAGE RECEIPT 4 FOR PERSONAL OPTIONS While listening to s: 1 Rewind 10 sec. 11 Beginning of 2 Pause/Restart 33 End of Message 3 Fast Forward 10 sec. 4 Slow down # When finished recording 5 Date & Time 6 Speed up 8 Normal volume 9 Louder volume Back to main menu # Skip 1 To review your After listening to s: 4 Replay 5 Date & Time 6 Send copy 7 Erase 8 Reply to 9 Save Back to main menu # Skip 5 TO ACCESS ANOTHER MAILBOX 0 FOR HELP TO EXIT/DISCONNECT 1 1 Notification on/off 2 Administrative options 3 Greetings 4 Notification schedules 9 Create extensions Enter Destination Number # Send now 0 Delivery Options

16 business voice messaging service : Beginning End of of Rewind Pause/ Forward 10 sec. Restart 10 sec. Replay 4Slow down Erase 7 volume Normal 8 Exit 5Date & time Reply 0 Help Questions? Call Copy Speed 6up Save 9 Louder # Skip business voice messaging service : Beginning End of of Rewind Pause/ Forward 10 sec. Restart 10 sec. Replay 4Slow down Erase Exit 5Date & time Reply 7 volume Normal 8 0 Help Questions? Call Copy Speed 6up Save 9 Louder # Skip Attach these reminder stickers to your phones. Commands shown in black are available while you re listening. Use the blue commands after you listen. Press Exit, Help 0 or Skip # at any time. main menu to access the. If you have questions, call your greeting. Enter your Security Code to access your mailbox. B U S I N E S S VOICE M E S S A G I N G S E R V I C E Your Virtual Personal Assistant Small Business Group Home Office Consulting Center Web Site Qwest Communications International Inc. S /00