Trouble Shooting Guide Universal Jobmatch

Transcription

1 Trouble Shooting Guide Universal Jobmatch

2 Section 1 Problems Logging In with your password and user ID 1. You have three attempts to login to universal Jobmatch, the first two you will receive a message similar to the one below, make sure the clients twelve digit user ID is correct most of the time it s a problem with the password Tip: Sometimes the first letter can be a capital 2. On your third attempt, if your password is not right, you will be asked to contact the help desk 2 P a g e D i g i t a l S k i l l s A c a d e m y 2013

3 3. Now the Universal Jobmatch account is locked and using the forgotten your password option will not work 4. You will have to wait twenty four hours or wait until the following week when you client returns to the class to use the forgotten your password link to get a new password. 5. The new password can be quite complicated, you can set them up with a new one by following the link when you first log in with the new password. 6. If the User ID has been lost or forgotten you will need the password and address to access their account again. 7. Another problem when trying to log into Universal Jobmatch, the page can take too long to try to sign in and just hang there, and even comes back with application errors when trying to login. 8. Solution for this problem or if you just notice the website is not working very well is to Clear the Browser Cache Delete Cookies Finally shut all your web browsers open windows down then open up your browser and then login again 3 P a g e D i g i t a l S k i l l s A c a d e m y 2013

4 Section 2 Problems Setting Up Universal Jobmatch 1. First of all, read the guide to setting up Universal Jobmatch before reading this section. 2. When setting up Universal Jobmatch you will have to confirm the clients details, a problem that can occur when setting up the account, is if the profile page times out or loses a connection with Universal Jobmatch Servers the profile will not work. Fill out this page as quickly as possible especially on a wireless network. 4 P a g e D i g i t a l S k i l l s A c a d e m y 2013

5 3. If the Page times out when logging in, Universal Jobmatch will take you back to the profile and try to get you to set up your profile again. The Problem with this is you confirmed the address from Universal Jobmatch with the conformation they sent you. Universal Jobmatch will not work with the current address you want to use with the account 4. The solution is to add in a different address to the profile if the client has more than one. Or to Use Forgot user ID and password - explained in great detail in section 4 of this document. 5 P a g e D i g i t a l S k i l l s A c a d e m y 2013

6 Section 3 Problems Setting Up With An Account Registered Before 1. If a client has totally forgotten his or her Account login details and you try to set up an account with the same address it will not work. 2. After filling out the registration page you will get this error. 6 P a g e D i g i t a l S k i l l s A c a d e m y 2013

7 3. Clicking on the link transfer, Universal Jobmatch will send you an , you will then be directed back to the complete your profile page again. 4. If you enter the same address again that has been used before on this page you will get this error message. 7 P a g e D i g i t a l S k i l l s A c a d e m y 2013

8 5. Once again all you can do is enter a new address that has never been used with Universal Jobmatch, or start all over again and use the - Forgotten user ID and password (Explained in detail Section 4 of this document). 8 P a g e D i g i t a l S k i l l s A c a d e m y 2013

9 Section 4 Client Has Forgotten Username And Password. 1. If A client cannot remember their User ID of Password, or if you found out they have had one set up before, you are best to use the forgotten your login details link. 2. Click on Cancel. 3. Now you can click Forgotten your login details. 9 P a g e D i g i t a l S k i l l s A c a d e m y 2013

10 4. Click on I ve forgotten my User ID and Password. 5. Now enter in the clients address 6. You will have now been sent an P a g e D i g i t a l S k i l l s A c a d e m y 2013

11 7. Click on the Link to Regain access to the account 8. You can now register with the same address to setup Universal Jobmatch again for the client. Refer to our Guide Setting up Universal Jobmatch, use the same steps as setting it up for the first time, but crucially you don t have to set up a new for your client. Only stage that is different is that you have to transfer your address. 11 P a g e D i g i t a l S k i l l s A c a d e m y 2013

12 9. Click on transfer 10. Now you will be given a new number just like setting it up for the first time again. Remember to verify the account by clicking on a link. Summary Universal Jomatch logs you out on your third attempt password recovery will not work while account is in lock down. Clear Browsing, Cookies and Data if experiencing any problems with the website, Most important thing to remember when setting up an account and you discover their address already registered with Universal Jobmatch Transfer will not work. Only when you use I ve Forgotten my user ID and password will you be able to use the same the address again. 12 P a g e D i g i t a l S k i l l s A c a d e m y 2013