Signing up to the new mygphc

Transcription

1 Signing up to the new mygphc If you are using the new mygphc for the first time, you will need to create a new account. Your existing mygphc login details will not work. To sign in to mygphc for the first time and create your account, you will need: a valid personal address (this should be an address which only you have access to) your activation code which we recently sent you in a letter (your activation code is the same as your last renewal number) If you have not received the letter with your activation code by the end of April, and you do not still have your last renewal notice, send an to info@pharmacyregulation.org. A member of our customer services team will then post your activation code to the address we currently hold for you. Signing in for the first time Step 1: Click on the link to mygphc on the GPhC website. Step 3: A pop-up window will appear. Click Sign up now. Step 2: You will see a sign in screen. Click on sign in button in the centre of the screen. Step 4: Type the address that you want to use to login to mygphc. Click the Send verification code button. Page 1 of 5 Signing up to the new mygphc May 2018

2 Step 5: Check your personal inbox for a verification from Microsoft on behalf of The General Pharmaceutical Council. You may need to check your junk or spam folder if you can t see it in your main inbox. Note the verification code in the and navigate back to the mygphc sign in page. Step 7: Create a password and type it into both the New Password and Confirm New Password fields. The characters you enter into the two fields must match. If your password too simple, a prompt will tell you what types of characters your password must contain to meet the site security requirements. Step 6: Type the code into the Verification code field and click on Verify code. When you have completed the password and name fields, click Create. You will see an Activate your account screen. Step 8: Enter your GPhC registration number into the Registration number field and click on Verify. Page 2 of 5 Signing up to the new mygphc May 2018

3 Step 9: Check the name displayed is your name as registered with the GPhC. If it is, click Yes this is correct to confirm. If you do not see your name, click No - this is incorrect. Repeat the process and make sure you enter your registration details correctly. Step 11: When you click on the Activate button, you will see the message below confirming that you have activated your account. Click on the button to sign out. If you still do not see your name displayed, send an to info@pharmacyregulation.org. Step 10: Complete the Date of birth and Postcode fields with your details. Enter the code you received in the letter we recently sent you. It will be the same as your last renewal code, so you can also take it from your renewal notice. Your mygphc account is now ready. To use it, sign on using the address and password you set up. Click on Sign in When you have entered all the information into each field, click Activate. Page 3 of 5 Signing up to the new mygphc May 2018

4 Troubleshooting I haven t received the verification code sent to my Check the junk or spam folder in your personal inbox. If you still can t find the validation , start the sign on process again to request a new verification code. I ve forgotten my password Click on the mygphc link on the GPhC website. Enter the address that you use to login to the site Fand then click on the Forgot your password link. Navigate to the field in the Contact area of the screen and click on the edit button. Enter your new address into the highlighted field and click on save. You will receive an with instructions on how to reset your password. I ve changed my account If you have moved to a new account, or you want to receive information from the GPhC at a different address, you need to update your details. Sign in to your MyGPhC account as normal and then click on the Account tab on the home screen. The prompt explains that we will need to verify your new address. We will do this by sending you a verification link to your new address. Follow the instructions in this to change the address that you use for logging in to MyGPhC. Page 4 of 5 Signing up to the new mygphc May 2018

5 Other issues you may experience You may experience challenges with logging onto mygphc if you are using certain browsers and systems. Please try these troubleshooting tips: Experiencing an error message when trying to log onto mygphc for the first time? This may be due to caching. Please log in through the mygphc link at the top of the homepage on Using Google Chrome as your web browser? This may cause issues preventing you logging in. Please try clearing down the browser cache on the device that you are using or use another browser such as Internet Explorer or Firefox. Having difficulties when logging in on a work computer? This may be due to a firewall. Please try logging in on a device at home and ask your employer to add mygphc to its safe list of websites. Using a BT internet address? This may prevent you receiving the with your validation code. Please add msonlineservicesteam@microsoftonline.co m to the Safe senders within the mailbox settings. Wait for 24 hours and then try to Sign Up again using the BT domiciled address. Alternatively please try using another account. Do you have an apostrophe in your address? Currently this will prevent your address being recognised. Please try using another account which does not include an apostrophe. Page 5 of 5 Signing up to the new mygphc May 2018