Quick operation guide

Transcription

1 Quick operation guide Description of functions Stylus for display (Please pull out) Battery charge state Status indicator Colour touchscreen Payment Please enter : EUR Thermal printer paper compartment GPRS signal field strength Mobile phone provider Reversal clos Refund copy Tip Favourites Individual menu touch fields for calling up functions (blue) Contactless card Hold the contactless card here to be read Bidirectional magnetic strip reader Confirmation key Correction key Cancel key Chip card reader Changing the paper roll To open the paper compartment, push down the lock release lever. The paper compartment will spring open and can be swung down. Remove the centre sleeve of the old paper roll and clear the roll compartment of any dust and paper debris. Insert a new thermal paper roll (diameter up to 38 mm!) as shown in the illustration. The end of the paper should be approx. 5 cm behind the rubber roller. Close the paper compartment. The lock must click shut audibly! Unlocking the paper compartment

2 2 1 Payment EUR Mains adapter Charging cable connection The status indicator 1 has the following modes: Green, constant: Terminal in use Green, flashing: Terminal in standby mode Orange, flashing: Charging flashing: Battery exhausted, please charge or the paper roll has run out, please replace (display message) The battery symbol 2 in several steps. indicates the charge state of the battery Battery full: to battery empty: Power supply Exchanging the terminal Old terminal: Closeout 6 New terminal: charge the terminal battery Initialisation Diagnose Diagnostics 7 Send receipts from nontransmitted offline payments to the following fax number: +49 (0) Mains cable 2

3 Purchase Cards with chip must in principle be authorised on this terminal via the chip. In the case of a reading error, the terminal will automatically prompt you to retrieve the data by swiping the magnetic strip reader, provided the bank has enabled the card for this. In the case of credit cards with chip the decision is first made during the booking as to whether the customer confirms the payment with signature or PIN number. Blue: entries to be made by the customer. Purchase - via chip with PIN Insert card PIN Taste Do not remove card until prompted! printout Purchase - via chip with signature Insert card Do not remove card until prompted! printout Customer signs trader receipt Purchase - via magnetic strip reader with signature (ELV) Swipe card printout Customer signs trader receipt Depending on the chip card being used, it is possible that additional entries are expected by the terminal. For example, an additional confirmation of the by the customer or the switch to another language. Please follow the relevant messages in the display. 3

4 Reversal / Refund / Tip Storno cashier PIN TA no. from purchase receipt Insert card Remove when prompted printout Swipe the card through the magnetic strip reader when the display prompts you to do so. A reversal is only possible when no closeout has taken place at the terminal since the booking and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is normally carried out shortly after midnight, local time. Refund manager PIN Insert card Do not remove card until prompted! printout Tip TA no. from purchase receipt of tip printout Depending on the chip card being used, it is possible that additional inputs are expected by the terminal. For example, an additional confirmation of the by the customer or the switch to another language. Please follow the relevant messages in the display. The display in the field for calling up payment functions (Favourites) depends on the functions enabled at the terminal. You can reach functions which are not shown in the default setting of the display by clicking the field and scrolling further with the field. The factory setting for the is: The factory setting for the manager PIN is: Please change the PIN numbers. 8 4

5 Contactless Purchase - below limit Hold card in front of display printouts (optional) The current limit is 25,00. Purchase - over limit with PIN Hold card in front of display PIN printouts Purchase - over limit with signature Hold card in front of display printouts Customer signs trader receipt Reversal TA no. from purchase receipt Hold card in front of display printouts Refund Hold card in front of display printouts The configuration of the card can demand that it is additionally inserted into the terminal. 5

6 Reports End of day / closeout The end of day closeout should be performed once daily. Please note that it will no longer be possible to reverse a previously made payment after the closeout! End of day statement is printed Total sales (all receipts) Total sales is a printed statement of the transactions since the last closeout. It is purely informative and is not a substitute for the end of day statement! cashier PIN Total sales statement is displayed Total sales statement is printed out Subtotal Subtotal is a printed statement of the transactions since the last subtotal or closeout (cahier shift statement) Subtotal statement is displayed Subtotal statement is printed out Last printout / duplicate copy The last printout is printed out once more as duplicate. 6

7 System functions Extended diagnostics The extended diagnostics has two functions: 1. To test the electronic connection to the network server. 2. To synchronise data between the terminal and the network server, e.g. adjust from summer to winter time. Upon successful completion, the diagnostics report is printed out Initialisation Initialisation logs the terminal onto the network server. Initialisation protocol is printed out Switch the terminal on 4 seconds Wait until the display prompts you to enter a payment. Switch the terminal off Taste 4 seconds Wait until the terminal has switched itself off. (Display will go dark) 7

8 System functions Change Administration System Terminal PIN numbers Cashier PIN new Re-enter new K e y Back to main menu The factory setting for the is: The PIN should be changed every 90 days for security reasons! Should a field not be displayed in the menu, scroll the field further through the list. Change manager PIN manager PIN Administration System Terminal PIN numbers Manager-PIN manager PIN new manager PIN Re-enter new manager PIN K e y Back to main menu The factory setting for the manager PIN is: Because the manager PIN can also be used as the, it must be changed from the factory setting at least once even if it remains otherwise unused. 8

9 System messages Message Payment not possible Next steps Ask customer to use an alternative payment method. Incorrect PIN Invalid card Card declined Reversal not possible PIN entered incorrectly too many times System error Transaction declined Transaction not possible Ask customer to check PIN, then start transaction again. Ask customer to use an alternative payment method. Ask customer to use an alternative payment method. Check the input data, then start transaction again. Customer needs to contact his/her financial institution to arrange for the card to be unlocked. Please check printout for clarifying message from authorising system. Please check printout for clarifying message, otherwise call B+S Hotline. Card cannot be processed at the moment. Please try again later. Repeat the process later if necessary. Card-related error messages come from the authorisation system for the card being used. Only the institute that has issued the card can substantiate the accuracy of the message. If a transaction is declined, always check the additional text provided by the card issuer. This may contain important information on how to proceed. 9

10 Security Checklist for merchant at POS Always compare the signature on the receipt with the one on the card. Please check the validity period of the card with the embossed dates. If only one date is given, this represents the date of expiry. Use the UV security features on credit cards: if no UV security features are visible under UV light, it is highly probable that the card is a fake. Always ask the customer to check the or at least do this yourself to identify any keypad input error before the card payment goes through. Ensure that your customers are able to concentrate on entering their PIN correctly and without anyone else seeing. Take all reasonable steps to avoid retaining receipts or card details. Dispose of old receipts in such a way that the data on them can not come into the possession of third parties. Outside hours of business, store your terminal in a safe place. Do not allow unauthorised persons to have access to the terminal. If you suspect that the terminal may have been tampered with, please report this immediately to the police and to B+S. Ensure that that you keep the merchant copy of the receipt for all card transactions (purchase, reversal, refund). This is the only record containing important data for any subsequent charges or for identifying the cardholder. For additional information about security, please visit our website: 10

11 B+S terminal security seal Your terminal actually constitutes an element within the money cycle and should therefore be handled with as much care as a 500 note. B+S terminal security seal Criminals are constantly attempting to open POS terminals in order to gain access to card details and the personal identification numbers (PINs) of cardholders. We can confirm that all B+S Card Service terminals comply with the current guidelines of the German banking industry (DK). But at B+S, we have gone one step further by including a visual safeguard. All terminals are supplied with a security seal. This label is located on the side of the terminal, usually spanning the upper and lower sections of the casing. Any unauthorised attempt to open the casing will destroy the seal. Check your terminal every day and make sure that the security seal is intact. Safe use of equipment Caution! The terminal should only be operated with its original power supply unit. Any attempt to open the terminal housing will cause the integrated electronics to be destroyed and all sales data to be deleted. 11

12 Important telephone numbers Questions Help Authorisation services B+S Card Service +49 (0) B+S Card Service +49 (0) Customer service Your terminal ID Always quote this number B+S Card Service BSTZ1130 Version 5.0 Phase F 06/2015 B+S Card Service GmbH Lyoner Strasse Frankfurt am Main Germany Info@bs-card-service.com 12 Subject to technical changes All texts and images copyright B+S Card Service GmbH No part of this document may be reproduced without the express written approval of B+S Card Service GmbH.