Family Medical Group NE Follow My Health How To s

Transcription

1 1 Family Medical Group NE Follow My Health How To s IF you want to Request an appointment: THEN 1. From your Home screen, click Schedule an appointment or Request (See example below.) NOTE: If you are unable to request an appointment as desired, please call for assistance. 2. Select the provider with which you wish to schedule an appointment from the dropdown menu. 3. Enter your reason for visit and select your available times. When finished with all comments, click Submit. (See example below) Family Medical Group NE Jon F. Peters, MD

2 2 Request a referral to another provider: 1. From the My Info tab, click the drop-down arrow. 2. Select Providers from the drop-down menu. 3. Click the drop-down arrow next to What do you want to do? and then select Request a Referral. 4. Select your primary care provider. 5. In the Referred To box, type the provider s full name and location that you wish to be referred to. In the Reason for Referral box, state why you want to be referred and add any additional information in the Comments box. The date will default to today s date. You will need to select the next day, for example it would be the 8th as shown in the example below. When finished, click Send. (See example below)

3 3 Send a message to your provider: VERY IMPORTANT NOTE: If you are experiencing any symptoms that require medical attention, please contact our office at The patient portal should not be considered a means of seeking medical care for current symptoms. 1. Click the Inbox tab. (Or you may do so from the top of your screen as shown below). 2. From the Inbox, click Compose. The Emergency Message Disclaimer will pop up. After reading the message, click OK. This will show a list of the providers you have seen. Please note that the message you send will go to the provider s medical assistant, it will not go directly to the provider. 3. Fill in the Subject and the Body of the message. When finished, click Send. (See example below)

4 4 Delete my account permanently: 2. From the drop-down menu, click Preferences. 3. Under the section titled Account Preferences, click the Delete you UHR button. (See example above). 4. Click Yes when responding to the Warning. See example below. Update your health information: Request support for the patient portal: Please contact Family Medical Group NE directly ( ), as information that you enter into Follow My Health WILL NOT be viewable to your provider. 2. Select Support from the drop-down menu. (See example below). 3. This will send an our IT specialist at

5 5 Change your forwarding address to receive updates: 2. Select Preferences from the drop-down menu. (See example below). 3. Under the Notification Preferences section, in the box under the Contact Information and Address, type in your new address for which you would like your updates forwarded to. 4. When finished, click Save Changes. (See example as shown below). Turn off every message that is an update to your FMH record: 2. Select Preferences from the drop-down menu. (See example below). 3. In the section which states Updates to Health Record, uncheck the box next to and/or Text Message. 4. When finished, click Save Changes. NOTE: You may still receive appointment reminders, etc.

6 6 Make a payment: View your Clinical Summary for your visit: Currently we are not accepting payments through Follow My Health. Contact Family Medical Group NE directly at Click the My Health tab. 2. Click the Documents tab. 3. Search for the Clinical Summary document. Once found, under the Options section, click the document with the magnifiying glass. (See example below). The document will display. Print your results : 1. Click the tab My Health. 2. Click the tab Results. 3. To print ALL results, simply click Print. 4. To print individual results, click the document with the magnifying glass next to the result. (See example below).

7 7 To send an update about your personal information: 1. Click the My Info tab. 2. Select which tab to update information. 3. Edit in section desired. When finished, click Send. This will send a message to our office about the change that is needed within your contact information (See example below). To access your Follow My Health account, go to and click Login in the middle of your screen. For any questions or concerns, please call