THREAT REPORT FORM - Aircraft Operator / Airport Operator / Ground Handling Agent & Similar

Transcription

1 Information Article THREAT REPORT FORM - Aircraft Operator / Airport Operator / Ground Handling Agent & Similar Relevance Airline / Airport (Security) Crisis Response - Threat Report Form For use when telephoned or written threat is made to aircraft operator, airport operator, GHA etc. Note 1 - it is recommended that this form be reproduced in sufficient quantities - in order to place one form at every desk in an airline, airport, ticket desk, shop etc. - where there is the possibility of a threat message (spoken, telephoned or written) being received Note 2 - this form is reproduced here for information and convenience purposes only. Aviation security matters are generally covered in the appropriate (separate document) Aviation Security / Security Manual - or equivalent airline / airport publication (Parent Website) aviationemergencyresponseplan.com

2 THREAT REPORT FORM - Aircraft Operator / Airport Operator / Ground Handling Agent & Similar * Please print this form and place it underneath / next to your telephone When taking a threat call remain calm & courteous, listen and do not interrupt the threat caller unduly Attract the attention of anyone nearby (as appropriate) e.g. by use of a pre-arranged signal - and (without alerting the person making the bomb threat) ask the nearby person to immediately call any emergency services Police / Security Services number - with a view to trying to trace the origin location of the threat call Form (starts next page) is to be completed by person receiving threat & then the following contacted immediately by telephone and briefed on the situation: 24H Operations Control Centre or equivalent (insert contacts here xxx xxxx) Head of company security or designated alternate person (insert contacts here xxx xxxx) TBA e.g. Police (insert contacts here xxx xxxx) Airline s top manager (insert contacts here xxx xxxx) Completed form copies to be sent immediately to agencies / persons listed above. Recipients then responsible for further (onward) transmission & appropriate action - as required Note - Contact information above to include landline & mobile (cell) phone numbers; ; FAX number; SITA address etc. Note - Assumption has been made that threat will be passed via telephone call. If a written threat - see second box at bottom of this page. If the threat is spoken face to face - complete as much as possible of the form below ASAP - from memory Note - Assumption has been made that threat will be related to a bomb. If not, adapt the form accordingly when completing Note - Make your questions below open rather than leading e.g. ask Where exactly is the bomb located? rather than - Is the bomb located in the Passenger Terminal? If threat is telephoned - complete Section 1 below If threat is in a written (i.e. any written format [including electronic]) - complete Section 2 below aviationemergencyresponseplan.com

3 SECTION 1 - Telephoned Threat Record the call if possible - has this call been recorded? Yes / No Your Company Name: Date: Time threat received: Threat Message (exact words if possible): (Use extra blank sheets of paper if necessary & attach securely to this form) Call made from: Mobile (cell) phone Landline phone External Call Internal Call Payphone Not known Did caller s number register on your telephone s caller ID (if any)? If so record number here: WHAT (location / facility / aircraft / person(s) etc.) is the stated target of the bomb threat? Aircraft Terminal Airline Premises Other (Provide details): Catering Unit Fuel Farm Cargo Area Airline: Flight Number: Flight Route - from / to / date: Details: Did the person appear familiar with the stated threat target e.g. by his / her description of the bomb location? Yes/ No WHEN / HOW is bomb expected to explode? If moved After take off In-Flight At Altitude If opened Date: Time: Day: Other: More Information: aviationemergencyresponseplan.com

4 WHAT does the bomb look like & where is it located now? Details: WHO are you? (Insert here details of the organisation / person making the threat call - if available) Organisation s name: Where are you now? More Information: Individual s name: Other: Ask Caller WHY he / she is caller doing this? Details: CALLER / CALL CHARACTERISTICS (Applicable to telephoned threat) Voice: Loud Soft High pitched Low pitched / deep Rasping Pleasant Intoxicated/drugged Other (describe) : Speech: Fast Slow Clear Distorted Stutter Slurred Nasal Other (describe) : Language(s) Spoken and / or Accent: Language 1: Language 2: aviationemergencyresponseplan.com

5 Command of spoken language 1: Excellent Good Fair Poor Command of spoken language 2: Excellent Good Fair Poor Etc. Caller s Sex: MALE / FEMALE Caller Age: CHILD / TEEN / YOUNG ADULT / MIDDLE AGED / OLD / UNKNOWN Manner: Calm Angry Sensible Not sensible Clear Not clear Emotional Laughing Righteous Courteous Rude Obscene Arrogant Other (describe) Background Noise(s): Aircraft Road Traffic Train Public Announcements (e.g. Airport or Station) Machinery (office) Machinery (factory) Kitchen Hotel Voices (describe e.g. adult / children / language etc.) Music Party Animals None Other (describe) When as much as possible of the above has been completed, fill out / sign box found at bottom of page 7 aviationemergencyresponseplan.com

6 SECTION 2 - Non-Telephoned Threat + other detail to be provided - if not already included above: Your Company Name: Date: Time threat received: Initial Actions to be taken on Receipt of a Written Bomb / Similar Threat Avoid touching the paper / packaging further Retain any envelope or packaging and avoid touching further Alert those parties shown in the box on page 2 Complete appropriate sections of the Bomb Threat Report Form above (as applicable) and forward to all relevant parties Arrange for Security / Police etc. - to take possession of document, envelope, packaging etc. Details (e.g. how and when was written threat delivered; who delivered written threat etc.) NOTE: If the non-telephoned threat comes in any other format (e.g. via ; via social media etc.) record a summary of the appropriate details in the box above and ensure that (electronic and hard copy) copies of the message are saved / made - and passed on to appropriate authorities / recipients - as documented elsewhere in this information article aviationemergencyresponseplan.com

7 DETAILS of PERSON COMPLETING THIS FORM: Name: Your full contact details (including mobile (cell), office and home / residence telephone numbers): Position / Title: Local Date / Time form completed: Threat Report form copies passed to: At (local date / time) Signature (with date) of person completing form: aviationemergencyresponseplan.com