TP СTN. User Guide: subagent. Ticketing platform СTN User Guide: subagent

Transcription

1 Ticketing platform СTN User Guide: subagent

2 1. CTN Ticketing Platform: Ticketing APP 1.1 Authorization in the system 1.2 The basic requirements for work 1.3 Main modules Main Reports Logs 1.4 Ticketing APP: available options and functionality descriptions Issue Reissue Revalidation Refund Void, Void EMD, Cancel Refund Emd Issue Automatic entering data about the ticket numbers and operations 1.5 Handbook Quick Reference Guide 2. СTN Ticketing Platform: Manager 2.1 Authorization in the system 2.2 Main modules Users Sub agencies Balance and Settings Company information Balance Transactions Stock Transactions Sales Reports Operations Reports 2.4 Data search 2.5 Shutdown of the system 2

3 1. CTN Ticketing Platform: Ticketing APP 1.1. Authorization in the system After activation the Agent in the System, he will have access to the Ticketing App according to: - EPR - PCC Access is granted automatically without having to re-login in Ticketing APP after sign-in in SRW. Steps for authorization in Ticketing App: 1. You need to complete authorization in SRW for this purpose: 2. Then, select CTN Ticketing Platform in section Tools Other 3

4 3. After successful transfer, there will appear the page Ticketing App: 1.2. The basic requirements for work To use the Ticketing APP and send the issue request, reissue, refund, cancellation of electronic documents in an accredited consolidators office you need to compliance with the following requirements PNR opened in SRW with all the necessary parameters Validating carrier must maintain an electronic ticketing function Consolidator must be accredited to issue electronic tickets (BSP, TCH or direct stock) For ticketing in PNR shall be actualized PQ with indication of the forms\ of payment Main modules Main Block «Main» - the main for sub-agent to work with the system, It is available to view and work with the agencies connected - consolidators, and contains the following main elements: a table with a list of connected consolidators (1); Field Command (2); Locator field (3) Clean data fields button [CLEAR], the operation button [SEND] (4). 4

5 Table of connected consolidators contains the following data: Consolidator: the name of the consolidator (one or several) Issue office - the name of the issue office (assigned consolidator) Ticketing scheme: Name of issuing scheme. Possible such options: BSP, direct drain tap; Balance: the amount of the overall balance of the agency, indicating the currency of issue office; Stock: total number of available stock for ticketing; Details: view the button more detailed information about restrictions on ticketing PCC - PCC through consolidators who will pass ticketing. By pressing [Details], displays a message box with the restrictions that have been set by consolidator: Ticket restrictions on the level of ticketing office (block Ticketing PCC Restrictions); This type of restrictions will be extended to all sub-agents, who will use this PCC for ticketing, and is the highest priority constraint Ticketing limits for a particular sub-agent (block Subagency Issue Rules). This type of restriction is set for each sub-agent individually, based on the specifics of the work and arrangements. 5

6 * in the example shown above, we see that the Consolidator has established a comprehensive restriction on ticketing PCC which indicates the prohibition of selling tickets on the PS with form of payment Credit Card, as well as issuance of tickets is prohibited on the stock PS on Y, T, O booking classes.. At the same time, additional restrictions are set for a particular sub-agent: Prohibited Manual PQ and connected Commission Manager option In the [Command] the drop-down list, you can choose the nessesary format for use: * In the drop-down list there are only those formats that are opened for Subagent use, setted by Consolidator 6

7 * The example below shows the screen of a list of available formats, in a situation where the subagents are not available for using Refund and Reissue options: Reports Reports Block in Ticketing APP carries informational character for the user to check the debiting funds from transactions and in the system With the ability to view details for each operation: 7

8 Ability to download Report and work with it is available in the Ticketing Manager (see Section 2 CTN Ticketing Platform: Manager - sales, operations reports.) 8

9 Logs In the Ticketing App system, there are two types to display Logs: Operational display operations After each operation in the Main page will be displayed real-time data on that as the system has fulfilled a request after each new operation data will be added and you can clear the screen by clicking on the Clear button [Clear] Saving data on transactions in the Logs section All data from transactions and from the moment you start using Ticketing APP will be saved in the Logs section with a detailed view of all the landmark action that has made the system 2.3 Ticketing APP: available options and functionality description Ticketing APP allows Subagent provide thу туче operations: Issue Tickets Reissue tickets Revalidation EMD documents issue 9

10 Ticket and EMD document - void Tax refund Tax refund with penalties Refung of some taxes Full refund with opportunity to enter penalty and to choose taxes Refung of partly used ticket Cancel Refund Issue When choosing a ticketing operation, the Agent must open the PNR in The SRW, and prepare a PNR. Submit all the required fields to create a reservation, price the PNR with entering form of payment. Basic format for Issue - W PQ Pay your attention that Form of Payment is mandatory while pricing 10

11 After completion of all actions, you need to click on [GET Locator]. In order to issue a ticket, you need to: 1. Select Consolidator s office through which you plan to make actions in the table (1); 2. Select value Issue from the list in the field Command (2); 3. Enter PQ code in the field located on the right (3); 4. Press button [SEND] (5). Then, a ticket will be issued. Following successful issue of a ticket, the system shall generate a reply Issue success. 11

12 Available formats for issue of tickets are listed in the table below. Formats for issue of a ticket Format of issue Command from the list W PQ1 Issue 1 W PQ1 ASU Issue 1 ASU W PQ1 n1.1 Issue 1 n1.1 Моdifier (example) Meaning Registration of first tariff template. Registration of first tariff template for aeroflot airline. Registration of first passenger with first tariff template. Following successful issue of a ticket, Agent s balance will be decreased by the price of a ticket and commission fee (if it was defined by the Consolidator). In PNR the next information will appear: T-14DEC-5K1G*AW1 ACCOUNTING INVOICED If necessary, you can always review and check all information about the action in tabs Reports and Logs. Features while ticketing with activation Commission Manager options If Commission manager has been activated for the Subagent which can be checked in block Details, the subagent does not need to enter the amount of commission fee when setting tariff manually. if Commission manager has not been activated for the Subagent commission fee shall be mandatory parameter during pricing. 12

13 Check Commission Manager activation in a block Details (see examples below) Commission Manager activated Commission Manager deactivated 13

14 If the Agent has paid commission, but the option Commission Manager is available for him, then the system will notify you about incorrect indication of commission fee and will offer you one of the following options: issue a ticket with commission fee paid by the Agent (Subagent s responsibility); accept commission fee specified by the Consolidator (Consolidator s responsibility); cancel the action Reissue Reissue of e-ticket should be made in the case of: rerouting (rerouting); change dates of travel change the booking class (upgrade or downgrade); changes in fare conditions Changes in the amount of taxes in the case of, for example, a stopover; in cases of change of name and surname of the passenger (only with the prior permission of the airline); Process of tickets reissue through TP CTN system follows similar pattern like issue, but reissue is carried out according to previously prepared PQR template. Basic format for Reissue - W PQR Available formats for Reissue procedure Format Command from the list Modifier (example) Meaning W PQR Reissue 1 Reissue of first PQR It is mandatory to make necessary changes in processed reservation, and the reservation itself shall be closed. Flight segments shall be confirmed as well and reservation reference number shall be forwarded by the airline (value which is entered into the field Locator) PQR mask has to be made by Agent in SRW manually, using WFR [ticket number] or WFRF [ticket number] without any additional modifiers 14

15 To reissue a ticket, you need to: Select Consolidator s office through which you plan to make the action in the table (1); Select value Reissue from the list in the field Command (2); Enter manually generated number in PQR template terminal in the field located on the right (3); Define order locator value by clicking on GET LOCATOR in the field Locator (4); Press button [SEND] (5).. Following successful completion of the action, the ticket will be reissued. In PNR new ACCOUNTING LINE will appear witn new ticket number, coupons in old ticket will be in EXCHANGE status. If necessary, all information about the action can be reviewed and checked in tabs Reports and Logs Revalidation Revalidation of e-ticket is possible in connection with a change in the date of departure or flight, provided that remain unchanged: the name of the passenger; the route; fare; booking class; the amount of taxes time. The action of revalidation shall be performed for each e-ticket entry, one segment/coupon at a time. It shall not be possible to combine updates for several segments/coupons in one format at the same Basic format for Revalidation WETR*T [ticket number] WETRL/S [segment number]/c [couponnumber] 15

16 Formats for revalidation Format WETR*T [ticket number] WETRL/S [segment number]/c [coupon number] Command from the list Revalidation Modifier (example) s1/c1 Meaning Revalidation of first segment coupon To perform this procedure, you need to: 1. Select Consolidator s office through which you plan to make the action in the table (1); 2. Select value Revalidation from the list in the field Command (2); 3. To enter additional modifiers, you need to fill in ticket reference number, segment and coupon subject to revalidation in format s1/c1 in the field located on the right. 4. Define order locator value in the field Locator (4); 5. Press button [SEND] (5). 16

17 2.3.4 Refund After ticket issue there is availability to provide Refund of unused coupons, with status O (Open for Use) or A (Airport control) Available formats for refund procedures: Format Command from the list Modifier (example) Meaning WF Refund RT[ticket number] n1.1 Tax refund WF WF WF WF Refund Refund Refund Refund RT[ticket number] n1.1 CP100 RR[[ticket number] n1.1 R[номер билета] n1.1 RN[номер билета] n1.1 Tax refund with penalty Full refund with possibility to enter penalty an correct tax amount Refund of partly used ticket Tax refund with possibility to correct amount and choose taxes to be refunded To make refunds, you need to: *No additional modifiers for refund procedure are NOT APPLIED 1. Select Consolidator s office through which you plan to make the action in the table (1); 2. Select value Refund from the list in the field Command (2); 3. To enter modifiers, you need to fill in the following parameters in the field located on the right: for refund of WFRT taxes enter RT (ticket reference number)/reference number of the passenger; for refund of taxes with WFRT fines RT (ticket reference number) reference number of the passenger CP500 (fine); for random refund of WFRN taxes RN (ticket reference number)/reference number of the passenger; for full refund with possibility of adding a fine and selection of WFRR taxes RR (ticket reference number) reference number of the passenger; for refund of partially used ticket WFR R (ticket reference number) reference number of the passenger. 4. Define order locator value in the field Locator (4); 5. Press button [SEND] (5). 17

18 Tax refund WFRT Tax refund with penalty WFRT 18

19 Refund of some taxes WFRR Full refund 19

20 Upon completion of technical action of refund, the system based on the field ACCOUNTING DATA shall automatically process DIN format. Attention! In the event that the reservation for which refund is made does not include flight segments, the Agency needs to fill in DIN on its own. If errors occur, you need to: Example: 1. Delete Accounting Lines and fill them in manually for each passenger. ACROTH3/Z6/ /1/0/727/ONE/CA 2.1BAROV VALENTIN MR/1/2/P /F/E 2. Then, repeat DIN format Void, Void EMD, Cancel Refund The following types of voids are available in Ticketing APP system: void of a ticket (select from the list Void); void of EMD (select from the list Void EMD; void of refund (select from the list Cancel Refund). To render a document void, you need to: 1. Select Consolidator s office through which you plan to make the action in the table (1); 2. Select required value Void/Void EMD/Cancel Refund in the field Command (2); 3. Enter reference number of a document without spaces in the field located on the right (3); 4. Define order locator value by clicking on Get in the field Locator (4); 5. Press button [SEND] (5). Ticket Void 20

21 EMD Void Cancel Refund Following successful completion of the action, the document will be successfully cancelled, and in the event of refund cancellation Cancel Refund the action of refund will be cancelled, funds will be charged off and coupons will change their status to Open. If necessary, all information about the action can be reviewed and checked in tabs Reports and Logs. Format WETR*T /E WETRV WETRV WEMD*T WEMDV WEMDV Command from the list Available formats Modifier (example) Meaning Void [ticket number] Void Void EMD [ticket number] EMD Void WTRX Cancel Refund [ticket number] Cancel refund 21

22 2.3.6 Emd Issue Ticketing APP allowes to sell: An associated EMD (EMD-A) is an EMD issued for the collection of miscellaneous and excess baggage charges that are to be lifted with an ET flight coupon(s). Each coupon of the EMD-A is associated to a flight coupon. A standalone EMD (EMD-S) is an EMD issued for residual value or the collection of miscellaneous charges that are not to be lifted with an ET flight coupon(s). A standalone EMD is not issued in conjunction with a passenger ticket. It can reference a ticket but is not associated to a flight coupon. Agent should prepare EMD mask according to the next rules: Only one EMD can be issued per AE item. Check your reporting table to ensure EMD is authorized for your region Be designated to the appropriate printer/stock based upon your reporting location The AE item must have confirmed, pending payment ( HD ) status. For any AE item which requires EMD-A payment, the ETKT must be issued prior to EMD issuance. For any AE item which require EMD-S payment, does NOT require ETKT issuance prior to EMD issuance The EMD will be issued in the currency stored in the AE field. All items issued during one transaction must have the same currency. Separate EMDs will be issued for each validating carrier. Currently interline EMD is not supported so all AE items on the EMD must have the same fee owning carrier. An EMD will be issued per passenger for each RFIC. When multiple coupons are required for the same board/off points on the same flight and date, a separate EMD will be issued. All AE items issued on the same EMD must have the same guarantee indicator (i.e. guarantee or not guarantee ). AE items that are valid for exchange only cannot be on the same EMD as AE items that can be refunded AE items that are commissionable cannot be on the same EMD as AE items that are not commissionable. Journey AE items cannot be combined on the same EMD as sector AE items. Journey AE items only have a value at the document level, not at the coupon level. Each journey AE item set (AEs that comprise one journey) must be on a separate EMD. The Sabre system allows you to issue an EMD until midnight the day after the carrier has confirmed the Air Extra item. The Sabre system does not cancel the confirmed Air Extra item unless the carrier sends a cancel message. The industry expectation is that AE items will be fulfilled at time of booking. However, since the carrier must confirm the service request via teletype (this may take up to 24 hours) and the confirmation could arrive when the travel agency is closed, Sabre s policy is to allow EMD issuance until midnight the day after the AE item has been confirmed by the carrier, unless the carrier has filed a longer purchase by date. Once the purchase by date has passed, Sabre will cancel the confirmed AE item To issue EMDA/EMDS in the system, you need to: Select Consolidator s office through which you plan to make the action in the table (1); Select value Issue EMD from the list in the field Command (2); Enter reference number of EMD template in the field located on the right (3); Define order locator value by clicking on Get Locator in the field Locator (4); Press button [SEND] (5). 22

23 Formats for EMD Issue procedure Format Command from the list Modifier (example) Meaning W EMD Issue EMD 1 Issuing АЕ1 EMDA/EMDS Issue Following successful completion of the action, the document will be successfully issued. If necessary, all information about the action can be reviewed and checked in tabs Reports and Logs. 23

24 Automatic entering data about the ticket numbers and operations For comfortable work with Ticketing APP the ability to select activities related to electronic tickets automatically is available, for the operations: Refund Revalidation Void EMD/ Ticket и Cancel Refund To do this in the «Main» block added function [Options] tab, which implies a range of available operations and ticket numbers to which you want to perform the operation. Consider in more detail the functional, for each individual transaction: Refund To select the type of refund and the ticket number for this is necessary: 1. In the table, select the consolidator office (1); 2. In the Command field, choose from the list the Refund (2); 3. In order to specify a value Locator using the Get Locator button (3); 4. Press the Options (4); 5. Select the required type of refund and the ticket number (5) 6. Press the [Apply] 24

25 1. Enter [SEND] button Upon completion of technical action of refund, the system based on the field ACCOUNTING DATA shall automatically process DIN format. Attention!In the event that the reservation for which refund is made does not include flight segments, the Agency needs to fill in DIN on its own. If errors occur, you need to: Delete Accounting Lines and fill them in manually for each passenger. Example: ACROTH3/Z6/ /1/0/727/ONE/CA 2.1BAROV VALENTIN MR/1/2/P /F/E Then, repeat DIN format. 25

26 Revalidation Для произведения процедуры ревалидации необходимо: 1. In the table, select the consolidator office (1); 2. In the Command field, choose from the list the Revalidation (2); 3. In order to specify a value Locator using the Get Locator button (3); 4. Press the Options (4); 5. In the pop-up window, select the ticket number, segment number and the coupon, which will be revalidated 6. Press [Apply] Button 6. Enter [SEND] Button 26

27 Void EMD/Ticket и Cancel Refund Для отмены процедуры оформления электронного билета или отмены возврата необходимо: 1. In the table, select the consolidator office (1); 2. In the Command field, choose from the list the Void/Void EMD or Cancel Refund Procedure (2); 3. In order to specify a value Locator using the Get Locator button (3); 4. Press the Options (4); 27

28 5.Select the document number, which should be cancelled, depending on the type of cancellation 6.Press [Apply] 7. Press [SEND] Button 28

29 1.5 Handbook Quick Reference Guide Format WETR*T [ticket number] WETRL/S [segment number]/c [coupon number] Command from the list Modifier (example) Meaning W PQ Issue 1 Registration of first tariff template. W PQ Issue 1 ASU Registration of first tariff template for aeroflot airline. W PQ Issue 1 n1.1 Registration of first passenger with first tariff template. W PQR Reissue 1 Reissue of forst RQR Revalidation s1/c1 Revalodation of first segment/coupon WF Refund RT ticket number] n1.1 Tax refund WF Refund RT[ticket number] n1.1] CP100 Tax refund with penalty WF Refund RR[ticket number] n1.1 Full refund with possibility to enter penalty an correct tax amount WF Refund R [ticket number] n1.1 Refund of partly used ticket WF Refund RN[ticket number] n1.1 Tax refund with possibility to correct amount and choose taxes to be refunded Void [ticket number] Void WETR*[ ticket number]/e WETRV WETRV WEMD*T[ticket number] WEMDV WEMDV Void EMD [ticket number] EMD Void WTRX[ticket number] Cancel Refund [ticket number] Cancel Refund W EMD Issue EMD 1 Оформление маски АЕ1 *No additional modifiers for refund procedure are NOT APPLIED 29

30 2. СTN Ticketing Platform: Manager 2.1 Authorization in the system The parameters for the login will be provided by employees of the Sabre, during the institution of a new user into the system, and will automatically sent to you on specified in the Application To complete authorization in the system, you need to: enter your account name in the field Login (1); enter the password in the field Password (2); press button [Login] (3). But the agent can change the login and password Authorization in the system Following successful authorization, the page of TP СTN working area will appear Page of CTN working area 30

31 2.2 Основные модули Users Users module includes the following functions: Creating an access to new users Monitoring the activity of current users We propose to consider each item more detalied: Creating an access to new users To create access for new users need to go to the menu block [Users] and select [Add] Window creating new user access The table contains the following information: Login - login - when a new user is mandatory, and a unique parameter to specify is used for logging of all actions performed on the system mandatory field and a unique setting. It is on this post sharing options will be sent to the user, the system can not be two users with the same First name - the user name Last name - last name Password - your password. After storing the account password is not displayed, and to change it is necessary in this field to make the new password and save the changes, automatic mail with the new data to enter the post office is listed in the account will be sent after such changes. PCC - PCC subagent - required fields if the user will use the Ticketing APP, to view and work with the Ticketing Manager field is optional EPR - EPR subagent - required fields if the user will use the Ticketing APP, to view and work with the Ticketing Manager field is optional Role group - user role Active - mark the activation of a new access Locale - language version Ticketing manager 31

32 Sub agencies Balance and Settings (Consolidator settings) To review rules of ticket issue by the Subagency, you need to select section Consolidator settings and open article Subagencies balance and Settings. Subagencies balance and Settings Table with a list of all previously added records of rules and restrictions defined for subagency offices related to issue of e-tickets (or EMD) shall be displayed in the form Subagencies Issue Rules. Each entry in the table Subagencies Issue Rules contains the following information: Consolidator: name of consolidator agency; Balance type: type of balance (Deposit or Credit); Unlimited balance: availability of credit limit balance (Yes or No); Current balance: available amount of balance and corresponding currency unit (Credit limit: the amount of credit limit balance); Commission manager: Commission Manager option activation tag for automatic adding of airlinecommission into PNR. Active: activation tag of available connection. To review available number of stock issue tickets, if the type of connection Direct Stock is customized for the subagency, you should select the entry in the form Subagencies Issue Rules, following which data shall be displayed in the tab Stocks Control.. Review of data in the Stock Control tab Table in the tab Stocks Control contains the following information: Office name: name of issue office; PCC: unique identifier of issue office (PCC Ticketing); Stock control: switching on the option of stock tickets issue tracing (Yes or No); Stocks count: number of available sheets. 32

33 In the event that stock availability option is not defined for selected entry in table Subagencies Issue Rules, it means that there is no control of sheet number specified for the office, therefore the option of sheet number review for issue will not be available No connected issue offices Company information The Company information box displayed general information about the sub-agent company and includes the following fields that can not be edited: Name Country Code Address Phone number Active Company identification number In addition, it displays information about the legal details of the company, which is subject to editing (Legal information) and which can be used for billing consolidator subagent accounts Legal address Actual Adress Account number Tax identification number Bank name Bank identification number Legal phone number Company name 33

34 Company Information Balance Transactions Functions of review balance transaction entries are available in the form Balance Transactions. To begin work with the form, you need to select article Balance Transactions, following which there will appear the table with a list of all balance replenishment or debiting entries of subagencies accounts В данной вкладке будут операции, связанные как с корректировками баланса, так и операции списания и пополнения в связи с операциями, проведёнными через Ticketing APP Balance Transactions To review and edit transaction entry, you need to: 1. Run preliminary search, if necessary (see Section 4). 2. Select corresponding entry in the table Balance Transactions.. 34

35 Selection of entry review option 3. In the window that appeared, all fields are available for data review only: Consolidator: name of consolidator agency; Subagency: name of corresponding subagency; Agent: the first and the last name of subagent that completed transaction; Payment #: payment reference number; Amount added: the amount of balance replenishment or debiting; Service fee: the amount of commission fee; Balance before adding: the amount available on agent s account before completion of transaction; Balance after adding: the amount available on agent s account after completion of transaction; Purpose of payment: destination of payment; Date of transaction: date and time of transaction completion.. Edit Balance transaction Stock Transactions Functions of airline tickets stock issue transactions entries review are available in the form Stock Transactions. To begin work with the form, you need to select article Stock Transactions, following which there will appear the table with a list of all entries of completed stock issue replenishment or debiting. 35

36 Stock Transactions To review stock issue entries, you need to: 1. run preliminary search, if necessary (see Section 4). 2. Select corresponding entry in the table Stock Transactions. Selection of entry review option In the window that appeared, all fields are available for data review only: Consolidator name: name of consolidator agency; Subagency name: name of corresponding subagency; Issue office name: name of issue office; Access user title: the first and the last name of the subagent that completed transaction; Transaction value: the amount of replenishment; Stock count before: stock balance before replenishment; Stock count after: stock balance after replenishment; Created at: date and time of replenishment. 36

37 Sales Reports Function of e-tickets total sales report review is available in the form Sales report. To begin work with the form, you need to select article Sales report, following which there will appear the table Ticketing Records with a list of all sales entries. Sales report Each entry in the table Ticketing Records contains the following information: Date: date of order/purchase generation; Subagency: name of subagency; Booking pcc: reference number of reservation; Ticketing pcc: reference number of issued ticket; Locator: locator reference number: Passenger: information about the passenger/passengers; Number: quantity; Route: direction; Type: type of flight; Type of issue: type of issued document; Action: type of action; Payment: information about payment; Service fee: the amount of payment system service fee; Commission: the amount of consolidator commission fee; Taxes: price; Fare: tariff code; Fare equiv: tariff; Total: total amount. 2.3 Data search When working with sections Consolidator settings and Reports there is possibility to run preliminary search of previously added entries in the forms of data list review. To run data search, you need to: 1. Go to corresponding form (Subagencies balance and Settings, Balance Transactions, Stock Transactions, Sales report). 2. Press button [Search]. 37

38 Selection of search option 1. In the search form, you need to: specify type of inquiry: set according to one parameter, or according to several parameters/inquiries simultaneously (1); Extended data search form generate search inquiry, selecting necessary parameters and defining their meanings (2); Parameter selection or select data search according to previously stored template (3). press button [Search] (4). When setting search parameters, you need to press button [Clear] to complete full update of the form. If it is necessary to run new search according to set parameters, you need to clear all previously entered values, pressing button [Reset]. Set parameters of search can also be stored as a template button [Save]. To delete a template, you need to press button [Delete]. 38

39 2.5 Shutdown of the system To complete authorized work with TP CTN system, you need to press button [ ]. Selection of function completion of authorized work with the system Following it, there will appear a system authorization page 39