Nippon Travel Agency Hotel & Ryokan Booking System

Transcription

1 Nippon Travel Agency Hotel & Ryokan Booking System Agent s Manual OCT 2017 No. 3 edition 1

2 This is a dedicated system for agents to sell reservations online. You can search in about 1600 hotels. The prices indicated in the system are the net prices. Agents pay the price that is indicated in the system. Reservation Cancellation Policy *7-4 days prior to check - in date : 20% of first night's room charge *3 days or less than 72 hours prior to check - in date : 100% of first night's room charge *No show : 100% X night (s) of no-show Notice The reservation is not amendable. Please cancel and rebook if you need to amend after booking. NIPPON TRAVEL AGENCY CO., LTD. International Travel Division * Tel. No. : * Fax. No. : * japan_online@nta.co.jp * Business Hours (JST) Monday through Friday:9:30-18:00 Sat,Sun,Public Holiday:Closed 2

3 1) Sign in with your agent login information once you are succesfully signed in, proceed to 2) reservation search If you use the system for the first time, Please register as an agent first. 3

4 2) Agree with Terms & Conditions Please look over the Terms & Conditions and check I agree if you agree with all conditions, then click Next Registration 4

5 Please fill (*) all necessary information into the blank *ID: *Password: *ID and Pass Word : Please enter 8-32 characters. (alphabet and/or number) *Company Name: Company Address: *Address: *City: *Country: *ZIP/Postal code: *Tel No: *Fax No: No hyphen between numbers. Person in charge: *Title: Mr. Ms. *First name: *Last name: * Address: Company Credit Card: *Card No: *Security code: *Expiry date: MM: / YY: Security code Sample 5

6 After completing the Agent Registration, please wait for the confirmation of your successful registration from NTA. You can login to use the system from the day after receiving a completion of registration . 6

7 Sample of the confirmation Sample of the completed registration 7

8 2) Plan search & Reservation Please make sure to access the dedicated URL. Please check if you can see your agent name Please enter with the Login ID and Password you registered. 8

9 Use of the detailes search Select a destination Select a date You can change sort by Price Low, Price High, Recommended Hotel Specify Number of rooms, Person per room Specify further Conditions Click here(this button) To see the room type and price for the selected hotel 9

10 If you want to change the search criteria for the selected hotel, please click here Once you have determined the plan you want to book, Click [SELECT] button 10

11 Booking button at the bottom will turn red when you enter the number of persons, then show you the prices for reservations, which needs to be checked on the top Please check the contents of the plan You can check rates and number of available rooms If a non-smoking room is available in the hotel, it is displayed here. Please check this box requesting a non-smoking room *It is just a request, the request may not be accepted. Proceed to booking 11

12 Please enter the guest's information Please check the booking and cancellation policy. 12

13 Confirm the entered information and continue Confirm the cancellation policy and registration details 13

14 Card No and Expiry date information of the agent entered during the registration process. Please enter the security code and name of the card holder in this window. If the credit card has expired, please change the registration Information. If you have a contract about the deposit and invoice payment, you can skip the credit card details form. 14

15 Reservation has been completed. We will send a booking confirmation to the designated address When contacting us for any inquiry regarding reservations, please provide the reservation number displayed here. Be sure to check the start date of which requires a cancellation fee. Send mail to NTA Log in to the reservation confirmation screen 15

16 If there are any special requests regarding this reservation, please send us a message. 16

17 Booking confirmation page If you click the button on the booking confirmation page or on the reservation confirmation page, the page containing the reservation details will open. If [You can Cancel] button is not visible, Online cancellation is not possible. In that case please notify the NTA representatives in charge. If you would like to change your profile, please check and change from here The start day of which requires a cancellation fee is displayed here. Please make sure to check the date. 17

18 Once the cancellation of a reservation is completed, the background changes to gray. 18

19 Sample notification after the reservation has been completed Sample notification after the reservation has been cancelled 19

20 The function of tentative reservation You can make a tentative reservation 19 days prior to arrival date. A tentative reservation will be cancelled 4 days after tentative reservation a u t o m a t i c al l y if w i t h o u t c o n f i r m a ti o n th r o u g h my page. Please check here to hold a reservation for 4 days! 20

21 How to change the states of booking If you proceed to confirm the reservation, please click Go Confirmation. If you cancel the reservation, please click Now cancel, then the comment bellow is appeared and click OK. Please go to My page and click here! 21

22 Multilingual system and multiple currency You can check total amount in multiple currency Please be aware that payment will be made with Japanese yen You can choose your preferable language! Italian Indonesian Spanish French etc 22