Service Bulletin. Situation What to Do Procedure

Transcription

1 Service Bulletin Applies To: See VEHICLES AFFECTED October 10, 2008 Navigation Component In-Warranty Exchange/Out-of-Warranty Repair (Supersedes , dated November 13, 2007, to update the information marked by the black bars) COVERAGE This service bulletin applies to the unit and the display unit of the Honda navigation system. Most of these units are now restricted and can no longer be ordered directly from the Parts Division. VEHICLES AFFECTED This bulletin covers these models equipped with the navigation system: CR-V 2009 Element 2009 Fit Odyssey Pilot Ridgeline COMPONENT REPLACEMENT POLICY Situation What to Do Procedure Sold vehicle within the warranty period New unsold vehicle Vehicle is covered by a Honda VSC (vehicle service contract) or for repairing a CUC (certified used car) NOTE: For non-honda service contracts, refer to OUT-OF- WARRANTY REPAIR. Out-of-warranty repair Replace the defective component with a remanufactured unit. NOTE: If a remanufactured component is not available, a new component requires DPSM approval. Order a new component (in most states, it is illegal to use remanufactured parts to repair a new vehicle). Replace the defective component with a remanufactured unit. The customer s part is shipped to the vendor, repaired, and returned to the dealer for installation. Go to the IN-WARRANTY EXCHANGE procedure. You will need an authorization number from your DPSM. Order a new part using normal channels. Order the part using normal IN-WARRANTY ordering procedures. For VSC and CUC repairs, call Have the service contract available. Go to OUT-OF-WARRANTY REPAIR. WARRANTY CLAIM INFORMATION In warranty: The normal warranty applies. Operation Number: See the Flat Rate Labor Time section of ISIS Flat Rate Time: See the Flat Rate Labor Time section of ISIS Failed Part: Use the RM part number from the repair order without RM (example: SDA-A42) Part Used for Repair:Use the RM part number from the repair order (example: SDA-A42RM) Defect Code: See the Flat Rate Labor Time section of ISIS Symptom Code: See the Flat Rate Labor Time section of ISIS Skill Level: Repair Technician Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work American Honda Motor Co., Inc. All Rights Reserved ATB (0810) 1 of 6 CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by do-it-yourselfers, and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer.

2 DIAGNOSIS Service Advisor: Interview the customer to get as much information as possible. Ask questions like Where and when does the problem occur? This information is vital to your diagnosis. This information also helps you to determine if the navigation system is operating normally, or if there is a problem. Write the complaint, and how to reproduce the problem, on the repair order. Service Technician: 1. Print out the appropriate system worksheet from the in: From the in main menu, click SERVICE. Click (ISIS) Service Publications. Click SEARCH BY PUBLICATION. Click Job Aids. Click Navigation Worksheet. 2. Try to duplicate the complaint using the customer information written on the repair order, then write the results on the repair order. After duplicating the complaint, refer to the applicable service information: Section 156 of the applicable ETM (electrical troubleshooting manual). The last page of section 156 explains the basic navigation system operation. Online, enter keyword NAVIGATION and select the applicable title. The applicable service manual or on-line training (see the table in the next column). Model Model Years Service Manual Page , page , page (Section 23, page ) , page , page , page (Section 23, Navigation ) CR-V CR-V, page Element Element (Section 23, Navigation ) Fit Fit (Section 23, Navigation ) Odyssey Odyssey, page Odyssey, page Odyssey, page Pilot, page Pilot, page Pilot Pilot, page Pilot, page Ridgeline Ridgeline, page Ridgeline, page On-Line Training Module ELC-87 ELC-87 ELC-81 ELC-81 ELC-81 2 of

3 IN-WARRANTY EXCHANGE Service Technician: NOTE: Use the in to order a remanufactured navigation unit. Do not call the Remanufactured Parts Dealer Service Group. 1. Order the part using the on-line order procedure. Refer to Service Bulletin , Audio, Navigation, and RES Unit In-Warranty Exchange, and Audio and DVD Player Out-of-Warranty Repair. The following parts are not available through the Remanufactured Parts Dealer Service Group: Component Model Year Ordering Procedure Center Module Order new parts to repair these vehicles. Refer to Service Center Module Bulletin , Audio, Navigation, and RES Unit In-Warranty Exchange, and Audio and DVD Player Out-of-Warranty Repair. 2. Transfer the navigation DVD from the original unit to the replacement unit. NOTE: If the navigation unit is defective and the navigation DVD will not eject, make sure you order both a replacement unit and a new navigation DVD. You can order the navigation DVD through either of these sources: The Honda Navigation Disc Fulfillment Center at Call Monday through Friday, between 8:00 a.m. and 4:00 p.m. Pacific Time. The Honda navigation DVD update website at When you replace a navigation unit, remove the DVD from the original unit and compare the label color to the following chart. If the DVD label is the wrong color, replace it with a DVD of the correct color, then retest the system before replacing the original unit. Model Year Navigation DVD Label Color Orange White White 2005 Orange White Turquoise 2009 Turquoise Coverage Area Voice Control Features Other Features Canada Canada (border areas Continental U.S., Hawaii, Canada Canada (border areas Canada (border areas Continental U.S., Hawaii, climate and climate climate, and HFL (if equipped) and climate and climate XM added for New navigation system for 2006 models New navigation system for 2008 models, optional rearview camera (4-door), HFL, male voice prompts removed Navigation unit in center console (XM standard) Navigation unit in center console (XM standard) (MP3/WMA), male voice prompts (MP3/WMA), HFL, and USB of 6

4 Model CR-V Turquoise Canada (border areas 2009 Turquoise Continental U.S., Hawaii, Turquoise Canada (border areas 2009 Turquoise Continental U.S., Hawaii Element 2009 Turquoise Continental U.S., Hawaii Fit 2009 Turquoise Continental U.S., Hawaii Odyssey Pilot Ridgeline Year Navigation DVD Label Color Black Continental U.S. None (voice guidance White Canada (border areas 2009 White Continental U.S., Hawaii, and climate and climate Black Continental U.S. None (voice guidance White Canada (border areas 2009 White Continental U.S., Hawaii, White Canada (border areas 2009 White Continental U.S., Hawaii, Coverage Area Voice Control Features Other Features (MP3/WMA), male voice prompts (MP3/WMA), HFL, and USB display, rearview camera, PC card (MP3/WMA), male voice prompts display, rearview camera, PC card (MP3/WMA) display, rearview camera, PC card (MP3/WMA), and USB (MP3/WMA), and USB Optional rearview camera Voice of RES (Touring), rearview camera standard, HFL ( 08, male voice prompts Voice of RES (Touring), rearview camera standard, HFL Off-road tracking (breadcrumbs) Voice of RES, male voice prompts Voice of RES, HFL, USB, and rearview camera Optional rearview camera, male voice prompts removed ( 08 Rearview camera standard 4 of

5 NOTE: A DVD is not covered by warranty unless it is damaged by an internal failure of the navigation unit. A damaged DVD may be eligible for goodwill consideration by your DPSM and service manager, or your zone office. You must ask for consideration and receive a decision before ordering a DVD. Never stock navigation DVDs. Software versions are constantly updated, and this may result in the customer receiving an incorrect version. 3. Replace the defective component with a remanufactured component. NOTE: If you are replacing a navigation unit, make sure you update your customer s security PIN information. 4. Use the appropriate navigation PDI service bulletin indicated below to do the navigation system initialization procedure. Make sure you do the Map Match to your current location. Model Year Service Bulletin Number, Title : PDI of the Voice Recognition DVD Navigation : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation With Voice Recognition : PDI of the Voice Recognition DVD Navigation : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation : PDI of the Navigation with Voice Recognition : PDI of the DVD Navigation CR-V : PDI of the DVD Navigation With Voice Recognition Element : PDI of the DVD Navigation Fit : PDI of the DVD Navigation Odyssey Pilot Ridgeline : PDI of the Navigation : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation : PDI of the Navigation : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation : PDI of the DVD Navigation With Voice Recognition : PDI of the DVD Navigation OUT-OF-WARRANTY REPAIR Service Advisor: 1. Give your customer an estimate for repairing the defective component, plus the labor cost to remove and replace (R&R) it. Service Technician: 2. Remove the defective component, and send it to your Parts Department. Parts Manager: 3. Complete your section of the Navigation Diagnosis and Core Return form. NOTE: This form is available on the in, under ISIS, SEARCH BY PUBLICATION, Job Aids of 6

6 4. Select the total cost from the chart below, based on the type of component and your customer s choice of shipping. Component Repair Cost With Return Freight UPS Ground UPS 2nd-Day Control unit $ $ $ Display unit $ $ $ Get the required paperwork: A dealership check made out to the manufacturer for the cost of repair and return shipping. If you send a defective component without a check, the manufacturer will send it back to you unrepaired, or they will repair it and return it to you C.O.D. Two copies of the completed Navigation Component Return Form. If you send the manufacturer the defective component without these copies, they will hold the component unrepaired until they get the copies. 6. Carefully pack the defective component and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged components; keep all shipping documents and insurance receipts. 7. Ship the defective component to this address, prepaid, via UPS: Alpine Electronics 2012 Abalone Ave., Unit D Torrance, CA NOTE: The manufacturer will repair the defective component and ship it back within 5 working days, via UPS ground prepaid (include the amount in your dealership check) or 2nd-day air C.O.D. (if you request it). Components damaged by misuse or mishandling cannot be shipped back within the usual 5 days. The manufacturer guarantees the repair for 90 days from the date of the paid customer repair order. 8. To check the status of a component repair order, call the manufacturer at (in California, call ). If you or your customer has any problem with this program, call Honda Automobile Customer Service at NOTE: A damaged component (for example, a stick-on label from a previously installed non-oem disc is stuck inside the unit) may need extra repair. If so, the manufacturer will call you with an estimate of any additional charges. If you accept the estimate, mail a dealership check for the additional amount to the manufacturer, or have the manufacturer ship the repaired component back to you and you pay the difference upon arrival (C.O.D.). If you reject the estimate, the defective component will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for diagnosis, shipping, and handling. 6 of