Integrating your CX, ERP and HCM Clouds with your On-premises Applications CON7012

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2 OpenWorld 2016 Integrating your CX, ERP and HCM Clouds with your On-premises Applications CON7012 Rajesh Kalra, Sr. Principal Product Manager, Oracle Ravi Sankaran, Sr. Director, Oracle Cloud Integration Products September 20, 2016 Copyright 2016, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal/Restricted/Highly Restricted

3 Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Restricted 3

4 Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. Copyright 2016, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal/Restricted/Highly Restricted 4

5 The Importance of a Connected Business Copyright 2016, Oracle and/or its affiliates. All rights reserved. 5

6 Cloud Ground Integration Wider Adoption of SaaS introduces Cloud Ground Integration use cases On Boarding of SaaS Applications One time migration of master data from on premises application to SaaS File based integrations (Customer / Products); Services based (lookups & transactions) Continuous synchronization of master data between cloud & ground Master Data Hub could either be in on premises or on the cloud; spokes could be vice versa Batch based processing as well as messages based integrations Business Processes involving multiple applications spread across cloud and ground Customer facing applications on the cloud whereas back end processing on the ground Quote to Order CPQ & EBS Design to Manufacture Product Lifecycle Management & Product Inventory Management Leveraging modern infrastructures for Reporting, Analytics GL Transactions sent to cloud for reporting purposes Copyright 2016, Oracle and/or its affiliates. All rights reserved. 6

7 SOA Cloud Service Bring your SOA Suite to the cloud HCM 3 rd Party Salesforce Comprehensive integration platform New SOA Cloud available! ERP SCM SOA Cloud Service CX Marketplace Apps Service Bus, BPEL, B2B, Adapters in the Cloud New Oracle Integration Insight Upcoming Oracle Stream Analytics Cloud Scale deployments Scale out High Availability & DR E-Business Suite PeopleSoft JD Edwards 3rd Party Copyright 2016, Oracle and/or its its affiliates. All All rights reserved. 7

8 Oracle Integration Cloud Service: Integration Simplified Oracle SaaS Applications Oracle Integration Cloud Service 3 rd Party Salesforce Key Features Point and Click Integration Prebuilt integrations for common scenarios Automated back-up, patch updates, and upgrades Library of connectors for Oracle and 3rd party applications Benefits: Oracle Applications, SAP, custom, legacy ON-PREMISES 6X faster integration of applications Little cloud/saas expertise needed Enables LOB/ Apps IT collaboration Delivers increased business agility Powerful platform for current and future integration needs Copyright 2016, Oracle and/or its affiliates. All rights reserved.

9 Integration Cloud Service Journey from Inception 10+ Releases more than total of all major SOA releases onpremises in the last decade! 150+ Customers who are running in ICS today including several running in Production 45+ Connectors to various SaaS and on-premises applications Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Restricted 9 9

10 Cloud Adapters Oracle Strategy for Adapters Deliver standards based best in class adapters with rich and elevated user experience Offer deep and native integration with SaaS, Applications (ERP, CRM etc.) & technology protocols Deliver integration friendly interfaces Significant productivity and time reduction in delivering complex maps (e.g. polymorphic wsdls) Based on Cloud Adapter SDK from Oracle same connectivity on Integration Cloud Service and SOA Suite Oracle is the largest SaaS and Apps vendor in the world: our apps teams build and deliver adapters using Cloud Adapter SDK (e.g. Oracle CPQ Cloud Adapter, E-Business Suite adapter etc.) Deployment portability between cloud & on-premises Oracle Integration Cloud Service Copyright 2016, Oracle and/or its affiliates. All rights reserved.

11 Cloud Adapters In Production Copyright 2016, Oracle and/or its affiliates. All rights reserved.

12 Cloud Ground Integration Message Exchange Patterns Synchronous request from cloud for retrieval of data from on premises Oracle Sales Cloud getting the status of an order from EBS Order Management System real time Business Object Events in cloud triggering Asynchronous message exchange between cloud and ground Creation of an incident in RightNow causes the creation of Service Request in EBS Business Object Events in on premises triggering Asynchronous message exchange between ground and cloud Order update events in EBS result in asynchronous message based synchronization with CPQ Data Extracts from on premises applications synchronized with SaaS applications EBS based customer data synchronized with CRM / Order capture applications Copyright 2016, Oracle and/or its affiliates. All rights reserved. 12

13 Cloud Ground Integration Opening of inbound ports to communicate with on-premise systems Expose any private SOAP based web services On premises assets to be hosted on DMZ Have an existing J2EE container to deploy Connectivity Agent IT personnel to monitor on premises component Integration Platform Cloud Services Via Agents Database Copyright 2016, Oracle and/or its affiliates. All rights reserved. 13

14 CX Integration Copyright 2016, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal/Restricted/Highly Restricted 14

15 A Connected Business Yields Better Business Outcomes Example: Integration Cloud Service as a Backbone for CX with ties to On-Premise Oracle CX Packaged Components for Integrations Using ICS include: Adapters that enable communications(design, run and activation time) between ICS and the respective CX cloud services Integration Flows that include Data Transformation Mapping and configuration of the application end-points Activation and Deployment of Services to the ICS Platform Oracle Customer Experience Cloud Oracle Marketing Cloud Oracle Sales Cloud Oracle CPQ Cloud Oracle Commerce Cloud Oracle Service Cloud Oracle Social Cloud Oracle SCM Cloud Oracle HCM Cloud Oracle Integration Cloud Service (ICS) 3 rd Party Cloud services Oracle On-prem apps Siebel, EBS, JDE 3 rd Party on-prem apps 15 Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Restricted

16 Oracle Cloud Adapter for Oracle Sales Cloud Discover your Business Objects or Services with available operations Support for Standard/Custom Objects and Attributes Inbound and Outbound Integration Support for Service catalog instead of multiple WSDLs Support for CRUD operations on objects Callback support Consume Business Events from Sales/ERP Cloud for inbound Significantly reduced mapping and Integration effort Non-polymorphic structures (custom attributes) Only selected Object and Operations in interface Support for Mapper friendly WSDL Simplified Security Configuration Copyright 2016, Oracle and/or its affiliates. All rights reserved. 16

17 Oracle Cloud Adapter for Oracle CPQ Cloud Simplified Integration with Point-click configuration with Zero Coding Rich and Intuitive Designer Wizard Business-centric view of the API Interface Bi-directional integration Commerce Transaction Object (inbound) Commerce Transaction Object Data Table Object User Object Configuration Model Support Group Object Support Price Book Association Object Exchange Rate Object Significantly reduced mapping and Integration effort Simplified Security Configuration Copyright 2016, Oracle and/or its affiliates. All rights reserved. 17

18 Oracle Cloud Adapter for Field Service Cloud (TOA) Simplified Bi-directional Integration Point-click configuration with Zero Coding Rich and Intuitive Designer Wizard Business-centric view of the API Interface Browse, Search and Discover Inbound Integration Business Event Discovery from Field Service Cloud supported Multiple Events for the same Business object can be specified REST API based Integrate with Standard and Custom fields Native Support for Extensibility Future proof design: Multiple versions supported Copyright 2016, Oracle and/or its affiliates. All rights reserved. 18

19 Oracle Cloud Adapter for Eloqua Point and Click Integration with Eloqua No Coding Required Rich and Intuitive Designer Wizard Business-centric view of the Service Interface Browse, Search and Discover Integrate with Standard and Custom Objects Native Support for Extensibility Built on Eloqua s REST based bulk API Sync large data sets Bi-directional Integration with Eloqua Copyright 2016, Oracle and/or its affiliates. All rights reserved. 19

20 Oracle Cloud Adapter for Siebel Simplified Integration with Siebel Point-click configuration with Zero Coding Rich and Intuitive Designer Wizard Business-centric view of the API Interface Browse, Search and Discover Business centric view to discover Publishes Web Services Service Methods Integrate with Standard and Custom Objects Native Support for Extensibility Support Bi-directional integration Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 20

21 ERP Integration Copyright 2016, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal/Restricted/Highly Restricted 21

22 Oracle Cloud Adapter for Oracle ERP Cloud Discover your Business Objects or Services with available operations Support for Standard/Custom Objects and Attributes Inbound and Outbound Integration Support for Service catalog instead of multiple WSDLs Support for CRUD operations on objects Callback support Consume Business Events from Sales/ERP Cloud for inbound Significantly reduced mapping and Integration effort Non-polymorphic structures (custom attributes) Only selected Object and Operations in interface Support for Mapper friendly WSDL Simplified Security Configuration Copyright 2016, Oracle and/or its affiliates. All rights reserved. 22

23 ICS: File Integration with ERP Cloud Oracle Integration Cloud Service ICS FLOW Schedule Orch. Flow FTP Adapter: Get Trigger file Extract File specs Get file from sftp Unzip/ Decrypt Stage File in ICS for processing: File operations ERP Cloud Adapter: Upload File to ERP Invoke ERP Import Service: Specify Callback ERP CLOUD Load & Process ICS FLOW Callback Get Log/Error Zip File From UCM Encrypt sftp Adapter Oracle Confidential Internal/Restricted/Highly Restricted 23 Copyright 2016, Oracle and/or its affiliates. All rights reserved.

24 New ICS Features for File Processing Orchestration Scheduled Orchestration Variables and Assign Stage File Activity Optimized Processing for the File Read For Each Loop On Files Records in a file Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 24

25 New Features for File Processing and ERP Cloud Integration FTP Adapter Access SFTP Server PGP encryption File Format Builder ERP Cloud Adapter- Enhanced Upload File in ERP Cloud Invoke Load Services in ERP Cloud Specify Callback Call back flow from ERP Cloud Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 25

26 Oracle Cloud Adapter for JD Edwards EnterpriseOne New! Simplified Integration with JDE Point-click configuration with Zero Coding Rich and Intuitive Designer Wizard Business-centric view of the JDE Business Services Catalog Browse, Search and Discover Integrate with Standard Objects Seamless Inbound Integration into JDE Invoke JDE Business Services/Operations from ICS Secure Connectivity Integrated via ICS Connectivity Agent Copyright 2016, Oracle and/or its affiliates. All rights reserved. 26

27 E-Business Suite Cloud Adapter Create Integration with EBS Browse and Filter EBS Public APIs Use Oracle Seeded & Custom APIs Use Synchronous PL/SQL APIs as REST Services HTTP Basic Authentication Copyright 2016, Oracle and/or its affiliates. All rights reserved. 27

28 HCM Integration Copyright 2016, Oracle and/or its affiliates. All rights reserved. 28

29 EBS to HCM Cloud - File based integration OPtoHCMBP004 1 Customer runs scheduled data Extract from EBS and publish to FTP / MFT on premise 2 Scheduled Orchestration Flow runs in ICS 3 FTP Adapter sends a request to Retrieve file from on premises SFTP server 3a Request gets redirected to SaaS agent 3b Connectivity Agent keeps polling ICS (REST over HTTPs) 3 3b 2 FTP Adapter 3a ICS Read, Transform, Write 3e Virtual File Store HCM Cloud Adapter 3f 3h 3g HCM Cloud Data Import Jobs UCM 3c Agent delegates request to FTP Adapter For retrieving files from on premises SFTP EBS Customer Premises Connectivity Agent 3c DMZ FTP Adapter Agent 3d Transform HCM Cloud Adapter 3d Agent & SDK uses claim check pattern persists the file in ICS VFS using REST API 3e 3f ICS Orchestration flow reads the Contents, enriches and creates a new zipped file in VFS HCM Cloud Adapter accesses the file from VFS and streams it to UCM using SOAP with MTOM 1 SFTP / MFT on Premise 3g 3h HCM Cloud Adapter submits the Data Import Job HCM Cloud sends job completion notification to Callback Flow to send responses to downstream FTP Server Copyright 2014, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 29

30 Integrating and Extending Fusion HCM with PSFT and home grown HR Systems Integrated Human Resources world wide with various on-premise HR systems Achieve faster integration at a lower cost Extend Fusion HCM by adding a Stock Option grant system connected with 3rd party bank Oracle Java Cloud Service and SOA Cloud Service as their integration and extension Platform Seamlessly Integrated Copyright Copyright 2015, 2015, Oracle Oracle and/or its its affiliates. All All rights reserved. Oracle Confidential Internal 30 30

31 Fusion HCM Integration with local Payroll systems Integrated Human Resources world wide with 40 different local payroll systems Automated aggregation, tranformation and integration of the data across all systems One single source of truth always available for reporting (was taking 2 weeks every months before to stabilize the data) Oracle Java Cloud Service, Data Integrator and SOA Cloud Service 10x FTE reduction to manage this integration (from 5 to ½) with no risk of Human errors through automation 1 Single source of truth with up-to-date HR data Copyright Copyright 2015, 2015, Oracle Oracle and/or its its affiliates. All All rights reserved. Oracle Confidential Internal 31 31

32 Copyright 2016, Oracle and/or its affiliates. All rights reserved. 32

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