INDEX. Call Contact palette 93. Cisco Unity Express Script Editor Installation and Configuration Guide IN-149. Cisco Unity Express Release 2.

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1 INDEX A aa_sample1.aef file 39 About option in Help menu 7 acceptable digits, specifying 108 Accept step 89 accessing call-specific information 97 adding connection output branch 76 adding new connection 87 adding steps to a script 9 adding variables or expressions to map 74 allowed operators in expressions 22 Annotate step 70 associating days with connection output branch 76 B Barge In option 100 BigDecimal expressions 22 BigDecimal variables 16 BigInteger expressions 22 BigInteger variables 16 Boolean expressions 20 Boolean variables 14 built-in variable data types basic 13 Business Hours step 71 button Expressions Editor 19 C Call Contact palette 93 steps 93 calling a subflow 73 Call Redirect step 94 Call Redirect step, using 66 Call Subflow step 72 General tab 72 Parameter Mapping tab 73 changing the order of steps 9 Character expressions 20 Character generator type 139 Character variables 14 Cisco IP Auto-Attendant 40 Close option, in File menu 6 configuring flush input buffer property Play Prompt step 125 configuring input properties Get Digit String step 107 Menu step 116 Name To User step 122 configuring prompt properties Get Digit String step 105 Menu step 114 Name To User step 120 Play Prompt step 124 contact, definition 88 contact information, modifying 92 Contact palette 88 steps 89 contact trigger Explicit Confirmation 100 Get Digit String 104 Implicit Confirmation step 110 Contact variable 16 IN-149

2 Continue On Prompt Errors option 23, 100 Country generator type 142 Create Conditional Prompt step 129 Create Conditional Prompt step, using 44 Create Container Prompt step 131 Create Generated Prompt step 136 Create Generated Prompt step, using 52 creating a script 9 creating prompts concatenated 132 conditional 130 escalating 133 random 134 creating script logic for a case 86 Credit Card Expiration Date generator type 142 Credit Card Number generator type 142 Currency generator type 141 customizer window 10 properties 10 D Date expressions 21 Date generator type 140 Date variables 15 Day of Week step 75 Debug pane 18 Decrement step 77 default scripts 12 overview 25 defining variables 12 delaying script processing 78 Delay step 77 Design window 9 displaying step properties 10 Double expressions 22 Double variables 16 E Edit Variable window 12 ending an application 93 ending a script 9 End step 78 Error 24 error handling On Exception Clear 25 On Exception Goto 24 registering a handler 24 errors continue on prompt option 23 exceptions 24 output branches 24 validation 18 exceptions, errors 24 Explicit Confirmation Interruptible option 99 Explicit Confirmation step 99 General tab 99 Input tab 101, 102 Prompts tab 100 specifying contact trigger 100 Explicit Confirmation step, using 62 exporting variables 16 Expression Editor button 19 expressions allowed operators 22 BigDecimal 22 BigInteger 22 Boolean 20 Character 20 Date 21 Double 22 expession panel 19 Float 20 Integer 20 Long 22 IN-150

3 operators 22 overview 19 String 21 Time 21 Extension To User step 127 F File menu options Close 6 New 6 Open 6 Print 6 Properties 6 Save 6 Save As 6 Float expressions 20 Float variables 14 Flush Input Buffer field 125 G General palette 69 steps 70 generating prompt phrases 137 generator type Character 139 Country 142 Credit Card Expiration Date 142 Credit Card Number 142 Currency 141 Date 140 Number 139 Ordinal 141 Spelling 139 Telephone Number 142 Time 140 Get Call Contact Info step 96 Get Contact Info step 90 Get Digit String step 103 Filter tab 108 General tab 103 Input tab 106 Prompt tab 105 Get Digit String step, using 51 getting contact information 91 Get User Info step 126 Goto step 79 H Help menu options 7 About 7 Help 7 Help option in Help menu 7 I If step 79 Implicit Confirmation step 109 Implicit Confirmation step, using 61 Increment step 80 Increment step, using 52, 56, 63, 65 input properties Get Digit String 107 Menu step 116 Name To User step 122 Integer expressions 20 Integer variables 14 Interruptible option 99 interruption of scripts 26 Is Holiday step 80 L Label step 79, 81 IN-151

4 Long expressions 22 Long variables 16 M main window, Script Editor 5 making user attributes available to script 127 mapping variables or expressions 74 Media palette 98 steps 98 Menu step 111 General tab 111 Input tab 114 Prompt tab 113 modifying contact information 92 N Name To User step Input tab 121 Name to User step 116 General tab 117 Prompt tab 119 Name to User step, using 58 New option, in File menu 6 Number generator type 139 O On Exception Clear step 25, 82 On Exception Goto step 24, 82 Open option, in File menu 6 operators used with expressions 22 option Barge In 100 Continue On Prompt Errors 23, 100 Ordinal generator type 141 output branches, errors 24 output branch in a script 10 P Palette window 8 pane Debug 18 Design 9 Variable 12 Play Prompt step 122 General tab 123 Input tab 124, 125 Prompt tab 123 primary script 12 Print option, in File Menu 6 prompt error exceptions 24 Prompt palette 129 steps 129 prompt phrases 137 prompt properties Get Digit String 105 Menu step 114 Name To User step 120 Play Prompt step 124 prompts concatenated 132 conditional 130 escalating 133 overview 18 random 134 specifying 101 user 18 Prompt variable 17 properties, displaying step 10 properties for a step 10 Properties option, in File menu 6 IN-152

5 R redirecting a call 95 registering a handler 24 Rename Output Option dialog box 113 Result User variable 118 S sample script 39 Save As option, in File menu 6 Save option, in File menu 6 script creating 9 default 12 ending 9 output branch 10 primary 12 subflow 12 Script Editor creating a script 9 File menu 6 main window 5 overview 3 Palette window 8 toolbar functions 8 Variable window 6 script interruption, overview 26 Set Contact Info step 91 Set step 84 setting variable value 84 sharing variables 12 specifying acceptable digits 108 specifying contact trigger for Explicit Confirmation step 100 for Get Digit String step 104 for Implicit Confirmation step 110 for Menu step 112 for Play Prompt step 123 specifying input values 102 specifying prompts 101 specifying Result User variable 118 Spelling generator type 139 Start step 85 step Accept 89 adding to a script 9 Call Redirect 94 changing the order of 9 Create Conditional Prompt 129 Create Container Prompt 131 Create Generated Prompt 136 customizing 10 displaying properties 10 Explicit Confirmation 99 Get Contact Info 90 Get Digit String 103 Get User Info 126 properties 10 Set Contact Info 91 Terminate 93 variables 12 storing data in variables 12 String expressions 21 String variables 14 subflow 12 Switch step 85 T Table Table 10 Variables in the aa_sample1.aef Script 42 Table 11 Call Subflow - General Tab fields 73 Table 12 Call Subflow - Parameter Mapping fields 74 Table 13 Day of Week fields 76 Table 14 Delay fields 78 Table 15 On Exception Goto fields 83 Table 16 Set fields 84 IN-153

6 Table 17 Switch fields 86 Table 18 Time of Day fields 87 Table 19 Accept Customizer fields 89 Table 20 Get Contact Info Customer fields 90 Table 21 Get Contact Info Attributes 90 Table 22 Set Contact Info Customizer fields 92 Table 23 Set Contact Info Attributes 92 Table 24 Terminate Customizer fields 93 Table 25 Call Redirect Customizer fields 94 Table 26 Call Redirect Support Extensions 95 Table 27 Get Call Contact Info Customizer fields 97 Table 28 Get Call Contact Info Arrival Types 97 Table 29 Explicit Confirmation - General Tab fields 99 Table 30 Explicit Confirmaton - Prompts Tab fields 100 Table 31 Explicit Confirmation - Input Tab fields 102 Table 32 Get Digit String - General Tab fields 104 Table 33 Get Digit String - Prompt Tab fields 105 Table 34 Get Digit String - Input Tab fields 106 Table 35 Get Digit String - Filter Tab fields 108 Table 36 Implicit Confirmation fields 109 Table 37 Menu - General Tab fields 112 Table 38 Create Conditional Prompt fields 130 Table 38 Menu - Prompt Tab fields 114 Table 39 Menu - Input Tab fields 115 Table 3 File Menu Options 6 Table 40 Name To User - General Tab fields 118 Table 41 Name To User - Prompt Tab fields 120 Table 42 Name To User - Input Tab fields 121 Table 43 Play Prompt - General Tab fields 123 Table 44 Play Prompt - Prompt Tab fields 124 Table 45 Play Prompt - Input Tab fields 125 Table 46 Get User Info fields 126 Table 47 Get User Info Attributes 126 Table 49 Create Container Prompt fields 132 Table 4 Edit Menu Options 7 Table 50 Create Generated Prompt fields 137 Table 5 Window Menu Options 7 Table 6 Help Menu Options 7 Table 7 Toolbar Functions 8 Table 8 Variable Pane Toolbar Functions 13 Table 9 Edit Variable Properties 13 Telephone Number generator type 142 Terminate step 93 The 18 Time expressions 21 Time generator type 140 Time of Day step 86, 87 Time variables 15 toolbar 8 Tools menu options Validate 7 transferring calls 94 U user attributes in a script 127 User palette 125 User variable 18 V Validate option, in Tools menu 7 validation error messages 18 variable allowexternaltransfers 43 busclosedprompt 43 businessschedule 43 busopenprompt 43 Contact 16 holidayprompt 43 Prompt 17 Result User 118 User 18 Variable pane 12 variables BigDecimal 16 BigInteger 16 IN-154

7 Boolean 14 built-in data types, basic 13 Character 14 Date 15 defining 12 definition 12 Double 16 exporting 16 Float 14 Integer 14 Long 16 restriction 12 sample script, descriptions 42 sharing 12 String 14 Time 15 Variable window 6 W window Edit Variable 12 IN-155

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