Introduction to APAN. Lara C. Coutinho APAN Knowledge Manager

Transcription

1 Introduction to APAN Lara C. Coutinho APAN Knowledge Manager

2 Agenda What is APAN? Overview of features and capabilities Real world use cases

3 What is APAN? Web-based, non.mil collaboration platform provided by DISA Developed to foster information and knowledge sharing between the United States Department of Defense and non-dod entities Available to any user with an internet connection 3

4 DoD Unclassified Information Sharing Service (UISS) - APAN OCT 2011 APAN designated as a DoD Shared Enterprise Service for unclassified information sharing No Cost to Use APAN USPACOM Pacific Warfighting Center (PWC), J73 designated as the Application Service Provider (ASP) for UISS Development, Testing/Staging, COOP, System Administration, Knowledge Management, Service Desk, Outreach, R&D and Event support 4

5 Community of Interests (COI) Communities built using APAN Sites (SharePoint) or APAN Groups (Telligent) Owners Responsibilities: Control Visibility, Access and Membership Customizable Look & Feel Manage content Decide on which APAN tools & capabilities to incorporate into COI Owners can be US DoD, civilian, or Partner Nations Request for a new COI must be made by a US DoD employee or include a US DoD employee as a Sponsor. 5

6 New Categories for Groups Find your communities One APAN Account and User Profile Organize and Share Your Sites, Groups, Colleagues, and Favorites 6

7 How is APAN Used? Humanitarian Assistance / Disaster Response Partnership Building Action Officer Networking Theater Security Cooperation APAN Use-Cases Communities of Practice / Interest Academia and Alumni Relations Exercises Conferences 7

8 Integrated Search Additional APAN Capabilities Wikis Calendar Blogs Custom Task List GIS Maps Web Conferencing Translation Chat Document Library Low Bandwidth Forums Tag Clouds Profiles Mobile 8

9 Overview of features and capabilities 9

10 UNCLASSIFIED HOW DOES APAN WORK? APAN incorporates a suite of social and content management tools: Mobile Access Blogs, Forums, Wikis Translation File Sharing Multi-lingual Chat and Subscriptions Web Conference Maps/GIS

11 APAN Capabilities / Services Online Collaboration Geospatial information (same as DCO) connect.apan.org APAN Support Center map.apan.org Group / Peer Chat chat.apan.org

12 APAN Capabilities Services APAN Performance Metrics Doc / Freeform Translation apan.org/metrics SharePoint Calendar translate.apan.org Hybrid Site Translation

13 APAN Tools Summary Unstructured tools: Blogs, Forums, Wikis Private and group chat mobile chat app just released Commenting Web conferencing rooms with audio and video recording features Mentions, likes, and hashtags User Specific Tools: Personal profiles Private messaging Private notifications Filtered search Mobile access Low bandwidth options Translation services (web page, chat, and documents) Structured tools: Sharepoint 2010 File sharing Metadata and tagging Custom lists GIS Mapping tools Calendars RSS feeds Other Services & Tools: Metrics per community and COCOM Community Owners access only accounts Event registration tools REST / API Services

14 APAN Platforms: Telligent & SharePoint Telligent More user friendly Easy to customize Lite version available for low-bandwidth use User friendly on mobile Fewer document management controls Fewer user access controls SharePoint 2010 Already popular Great document management tools Specific user access controls at site, application, folder, and file levels More complex, more tools, harder to learn No Lite version Mobile version is very simple 14

15 Telligent Platform Overview 15

16 Telligent Social Media Functionality Likes, Mentions, Hashtags, and Comments bring attention to the content you want users to notice. Activity Feed shows recent group activity up front. 16

17 Announcements Sample 17

18 Forum Sample 18

19 Telligent Media Gallery Media Galleries Use multiple galleries Use folders within galleries Use tags on each file plus Tag Cloud Sort Use URL from each file to share in other applications 19

20 Telligent Create a Map with Layers Create a map within your group: Add points Add lines Add shapes Add layers with your own KML files Add feeds Use Google search box to find locations 20

21 SharePoint 2010 Platform Overview SharePoint offers site Owners very detailed control over specific user access permissions while Telligent uses roles for user access control. 21

22 SharePoint Custom Libraries and Lists 22

23 SharePoint Calendar 23

24 Hybrid Platform Overview Add a SharePoint Document Library or Custom List to your Telligent Group SharePoint Document Libraries have extra document management features like check in/check out, version control, and access control per folder and per file. Lists also support SharePoint calendar and task lists Owner can control access using SharePoint Permissions, but this creates a significant management burden. Hybrid Groups can increase management time required by Owner. 24

25 APAN Features same on both platforms Chat Chat rooms and private chat Includes translation Translation Translate web page, documents, and text blocks Connect Online conference rooms Share screens, audio, web cams Record sessions 25

26 Chat chat.apan.org View multiple chat rooms and private chats at once

27 Translation translate.apan.org Convert page and chat language in Telligent by clicking on the drop down at the bottom left of the screen. Translate documents at translate.apan.org

28 Connect connect.apan.org Host online meetings with team members located around the globe Record sessions Use webcams for video Screen sharing options

29 Real Word Use Case Samples 29

30 Operation Unified Response Ebola Response Network (Africa) Challenges: Response efforts were dispersed and provided wide range of capabilities. Situational awareness was critical. Solutions: Group Owners decided that geographic references were primary method of sorting information for their users. Provided map with geotag links to all content posted on front page to serve as front door. Results: Situational Awareness made clear and convenient for wide range of decision makers to make informed decisions. 30

31 Operation Vanuatu Assist Challenges: Quick response to foreign national request to provide collaborative platform and situation awareness. Solutions: Use social media tools to share information in an open environment, and Direct linkage to UN OCHA Virtual OSOCC situation reports and updates via RSS Results: Clean, simple layout with minimal customization = less hassle for community mangers sharing info. 31

32 Operation Sahayogi Haat Nepal Earthquake Challenges: Response efforts were dispersed and provided wide range of capabilities. Situational awareness was critical. Solutions: Group Owners decided that geographic references were primary method of sorting information for their users. Provided map with geotag links to all content posted on front page to serve as front door. Results: Situational Awareness made clear and convenient for wide range of decision makers to make informed decisions. 32

33 California Wildfires California National Guard & 2016 Challenges: The California Military Department (CMD) needed a technology solution that could assist in communication and collaboration of information in real-time with NGOs, Tribal, Local, State, and Federal agencies in times of steady-state operations or crisis situations. Solution: CMD created and maintained its Common Operating Picture (COP) utilizing Adobe Connect on APAN. Results: Using data-feeds in Adobe Connect, various teams working the fires were able to synchronize efforts and capabilities. 33

34 Hurricane Matthew s International Response Hurricane Matthew was formed on Sept 28 th and dissipated on Oct 10 th, Became the first Cat 5 hurricane in Caribbean since 2007 Produced catastrophic loss of life between Haiti, Dominican Republic, Cuba, Bahamas and USA. SOUTHCOM established APAN group to enabled NGOs and DOD collaboration and information sharing 249 members Top ten countries to use group: USA, Canada, Martinique, Switzerland, Curacao, UK, Haiti, Cuba, Germany, Italy Over 200 knowledge artifacts shared within the community, including SOUTHCOM daily brief NGAs Imagery RFI/RFAs

35 APAN Customer Engagement & Knowledge Management Support 35

36 APAN Knowledge Managers What we do We are here to support your efforts! Analyze customer requirements, capabilities, constraints and determine most appropriate tools for a community Work with customers before, during and after an event to set them up for continued success Communicate new information-sharing requirements to the APAN development team to enhance certain features of the various applications available Provide training for community owners and members 36

37 APAN KM Exercise, Conference & Event Support Develop IM/KM guidance, business rules, CONOPS and plans Share lessons learned-best practices for integration of APAN applications Attend workshops & planning conferences to train participants & planners Gather feedback for ongoing improvements Create quick reference guides for customers Member of joint exercise control group or white cell during on-site support Provide just-in-time training, trouble-shooting, & assistance to end-users Provide detailed after-action reports Scenario description Challenges faced What we did well (sustains) Areas we need to improve platform / application / processes 37

38 Create an APAN Account 38

39 APAN Support Center 24 Hour Phone Hotline Support Web Ticket Knowledge Base articles Live Online Training