CI-1 Using Social Media to Protect Critical Infrastructure

Transcription

1 CI-1 Using Social Media to Protect Critical Infrastructure

2 Bob Janusaitis, CISA, CISM, CRISC, CBCP, CHLS President, InfraGard Members Alliance Houston

3 Introduction InfraGard Members Alliance Houston or Business911 International, Inc.

4 Background on InfraGard The InfraGard National Members Alliance is a network of 86 InfraGard Member Alliances with over 45,000 FBI-vetted industry professional volunteers serving as critical infrastructure subject matter experts in one or more sectors. InfraGard provides for a real-time exchange of information and expertise related to the protection of our critical infrastructure and key resources, the majority of which is owned and operated by the private sector, but protected by federal, state and local government agencies. InfraGard facilitates an environment to cultivate information sharing between the public and private sectors to strengthen the effort to protect the 18 DHS designated critical infrastructure sectors. InfraGard members also represent several other important key resources and market sectors, such as first responders, security companies, and educational institutions. Local and State law enforcement figure prominently into InfraGard s membership as well.

5 InfraGard sector breakdown

6 Our story in Houston Limitations of current communications infrastructure among partners Hurricane Ike Security concerns Ability to rapidly deploy

7 Key success factors Develop trusted relationships Use the tools to monitor and distribute your message Realize limitations of each media and leverage all Be prepared to engage Utilize your staff, all employees, and partners Have a plan ready to execute

8 Tools Google search, Reader, Alerts, and RSS Twitter, Twitpix, Tweetdeck, FriendFeed Facebook Ushahidi All Partners Access Network (APAN) US SOUTHCOM Yahoo, Bing

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10 Really Simple Syndication Many sites provide RSS Blogs, Twitter, Harris County, Galveston County OEM, FEMA Common element among diverse applications Easy to setup

11 Twitter Has the potential to provide users with near real time information in surveillance, emergency response, and damage assessment Wide spread use in Federal agencies

12 TED

13 Flt 1549

14 Local organizations

15 Texas A&M University

16 Welcome! ntries_by_number_of_mobile_phones _in_use 600 million Facebook users 110 billion messages 2009 vs 48 billion 2008

17 Twitter use during Haiti and Chile earthquakes

18 Twitter feed to Ushahidi Telephones - mobile cellular: 2.4 million (May 2007)

19 Twitpix

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21 Facebook page

22 Facebook group You don t have to be everyone s friend for this to work!

23 Examples using multiple tools InfraGard Copperfield Crime Watch Deepwater Horizon Houston InfraGard Special Interest Groups (SIG S)

24 InfraGard Gather intelligence on status of critical infrastructure Current participants include: InfraGard Houston Gulf Coast InfraGard Chapters Department of Homeland Security Harris County Joint Information Center Outreach to other orgs in process

25 Twitter IMAHoustonSR

26 Copperfield Crime Watch Share information with 30,000 residents Distribute crime alerts, BOLOs Enables collaboration among block captains Provides links to personal security information Feeds from HCSO, HPD, FBI, CrimeStoppers and any other relevant resources

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28 Gulf Coast States InfraGard response to Deepwater Horizon Request from New Orleans InfraGard president to quickly establish collaborative presence for emerging incident Enabled Houston, New Orleans, Baton Rouge, Mobile, Pensacola, chapters to collaborate and track common issues

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30 Managing information today Google Reader is also a very good way to collect information

31 Personal communications Word of mouth communication is the oldest and most powerful form of communication We trust what our friends tell us We generally trust what our friend s friends tell us Some trust anything enough people tell them

32 Hurricane Ike research by Rice University Information in order of trust Family and friends Employer News media Government

33 Verifiable information vs. rumor Follow other reliable resources Include people/organizations you trust Restrict your accounts to trusted sources Multiple accounts may be required to facilitate communications Monitor the channel and correct inaccuracies

34 Managing information tomorrow Aggregators are a step in the right direction SwiftRiver a promising application in development/use

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36 SwiftRiver SwiftRiver is a free and open source software platform that uses algorithms and crowdsourcing to validate and filter news.

37 A different approach Although the general concept is simple, Swift relies on three incredibly complex technologies: Natural Language Computation, Machine Learning and Veracity Algorithms. The sum of these parts allows an emergency response organization to track and verify the accuracy of reports during a crisis, or a team of journalists might use Swift to track specific topics they happen to be researching. Swift helps surface authoritative sources, while suppressing noise (like duplicate content, irrelevant cross-chatter and inaccuracies.) Swift River is seen as the progression of Ushahidi, a crowd-sourcing platform used to collect massive information during a crisis, election monitoring or other events that depend on information from the public. The Swift River project is part of Ushahidi Inc.

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39 APAN

40 Examples of discussions:

41 Technology and Citizen Reporters We can t ignore them! It is easy for anyone to report something including real time video They can be there; before the news media or you!

42 Best practices Establish policies on use Establish relationships with trusted sources Geotag to validate if necessary Consider information outbound only for official announcements as a first step

43 Requesting access

44 Summary Pre-establish social media accounts prior to a disaster Establish ground rules, lock it down Determine participants Communicate processes to participants Test processes regularly Seek other parties you trust that can share information

45 Contact info: Bob Janusaitis