Web 2.0: Crowdsourcing:
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1 Term 1 Definition 1 Web 2.0: A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities. Term 2 Definition 2 Crowdsourcing: A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data. Term 3 Definition 3 Collective intelligence : The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member. Page 1 of 8
2 Term 4 Definition 4 Ajax: A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page. Term 5 Definition 5 XMLHttpRequest: An application Programming interface (API) that is used to transfer XML and other text data between a Web server and browser. Term 6 Definition 6 Wiki: A page or collection of Web pages that can be viewed and modified by anybody with a Web browser and access to the Internet. Page 2 of 8
3 Term 7 Definition 7 Folksonomy: The practice of categorizing online content through tags. Term 8 Definition 8 Podcast: The use of audio or video digitalmedia files that are distributed through Web feeds to subscribed users. Term 9 Definition 9 semantic Web: A Web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata. Page 3 of 8
4 Term 10 Definition 10 Mashup: A Web page that integrates content and scripts from multiple Web sites to create new applications. Term 11 Definition 11 social networking: The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide. Term 12 Definition 12 instant messaging (IM): A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately. Page 4 of 8
5 Term 13 Definition 13 Spim: Spam that is delivered through instant messaging. Term 14 Definition 14 text messaging: A method of person-to-person communication in which users type short text messages from mobile phones Term 15 Definition 15 blog: Short for "Web log." A collection of personal thoughts posted on a public Web site. Blogging is the act of adding entries to a blog Page 5 of 8
6 Term 16 Definition 16 trackback: A method by which a blogger receives notification when other bloggers link to his or her blog entry. Term 17 Definition 17 Microformat: A data format that adds human readable metadata to existing code so that the data can be processed by other software. Term 18 Definition 18 Unified communications (UC): A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa. Page 6 of 8
7 Term 19 Definition 19 Convergence: The integration of telephony and data technologies. Term 20 Definition 20 Voice over IP (VoIP): A technology that converts voice into data packets for transmission over a packet-switched IP network. Allows the use of the Internet for real-time voice and video traffic. Term 21 Definition 21 call center: A centralized office used for the purpose of processing a large volume of requests by phone. Page 7 of 8
8 Term 22 Definition 22 contact center: A call center that allows consumers to contact agents via avenues other than by telephone Term 23 Definition 23 presence: A status indicator that conveys a person's willingness and ability to engage in communications. Term 24 Definition 24 mobile computing: A person's ability to use technology while "on the go." Page 8 of 8
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