GM In-Dealership Digital Network (IDDN) Quick Start Reference Guide

Transcription

1 The GM In-Dealership Digital Network is a powerful selling tool that elevates your customer s experience with dynamic, eye-catching messages in the showroom and service write-up areas. The service write-up digital content also includes the trust-building transparency of a digital menu board. Follow these easy steps to customize your IDDN monitors: ACCESSING THE DIGITAL DEALER PORTAL 1 Go to and click LOG IN 2 Enter your user name and password (for the primary dealer account this will be your BAC for both fields) EDITING DEALERSHIP INFORMATION CREATING A NEW USER 1 Select the LiveGuide Users panel and click Add New User 2 Create a unique user name for the user, select their access level, and enter the user s address. Once this form has been submitted an will be sent to the new user providing their login credentials. Note: There are three levels of access that can be granted. DEALER is the top level of access, granting users the ability to edit showroom and service lane boards. DEALERSERVICE and DEALERSHOWROOM are location specific accounts allowing users to only edit boards in either the showroom or service lane. VIEW INSTALLED DEVICES 1 Select the LiveGuide Devices panel to view currently installed devices EDIT CONTACT INFORMATION 1 Select the Dealer Contacts Panel and click Edit Contacts LAUNCH LIVEGUIDE 1 Click the blue button in the center of the page, Launch LiveGuide to begin editing board content CONTACT PANEL DEVICE PANEL USER PANEL LOG IN PORTAL Page 1 of 6

2 USING THE LIVEGUIDE DASHBOARD PLAYERS INSTALLED The total number of IDDN units installed will be reflected in this widget. PLAYERS OFFLINE The total number of IDDN units offline will be reflected in this widget. For technical assistance with these units contact LiveGuide Technical Support. GROUP ENROLLMENT The total number of group enrollments will be reflected in this widget. DASHBOARD VIEW Use these two buttons to toggle between the available dashboard views; list or card view. ZONES IDDN units are grouped by zone; service or showroom. CONFIGURE Each IDDN unit can be altered by clicking the CONFIGURE button for that display. Page 2 of 6

3 LIVEGUIDE MENU BOARD FEATURES CREATE OR EDIT HEADER Click in the header field located below the Publish to Screen button or the pencil icon next to it to create or edit your header. ADD, EDIT OR DELETE TICKERS Click the blue pencil icon to the right of the ticker line. Click Select Tickers to select from a variety of defaults and/or click Add Custom Ticker to type in your own custom ticker text. Hover over an existing line and you can click the blue pencil icon to edit it or the red x icon to delete it. The clock has a green sliding button to turn the clock feature on or off. ADD OR DELETE A MENU PAGE Select the blue addition button to the left of the menu board items to add an additional page of menu board. Hover over a page number and click the red x to delete a page. If a red x does not appear, the page is fixed and cannot be deleted. ADD, EDIT OR DELETE A MENU BOARD ITEM Hover over the line you wish to edit or add and you will see three icons. Click the blue pencil icon to add text or edit existing text, click the gray sprocket icon to change the style or click the red x icon to delete the item. MOVE MENU BOARD ITEM Click and hold on the dotted lines to the left of the service menu item, drag and drop to the desired order or page. INDENT SERVICE MENU ITEM (CREATE A SUBLINE) To create a subline, hover over the service menu item and click the icon. Page 3 of 6

4 LIVEGUIDE STEPS TO EDIT YOUR NATIONAL RETAIL PLAN (NRP) MENU BOARD 1 In the service menu board editing screen, confirm you are on page 1 as indicated on the left side of your screen with a tabbed page and a number 1. 2 Click on the blue box on the top left that has two columns with 3 horizontal lines in 3 each column. Hover over any line item and click the edit button to the right of that item. This will take you to the full list of pricing selections in the NRP menu. 4 Several of the items have multiple selections 5 All other items allow you to enter custom 6 and you can uncheck some of them if they pricing, but you cannot remove any of are not applicable to your dealership, but you these items. must always have one box selected for each of these items Once you have finished your edits, click Save at the bottom of the page. Note: After this step, you may want to review your custom menu item descriptions and remove any that duplicate items in the fixed NRP menu. Click the Publish to Screen button and the updates you made will be pushed to the screen of the player you edited. Click the LiveGuide G button in the upper left-hand corner of your screen to return to the player selection screen. Repeat steps 4,5,6 & 7 for each additional player assigned to your service area. You ve done it! Check out your service screens to see your new pricing. Page 4 of 6

5 LIVEGUIDE CUSTOM AD CREATION 1 After logging in and selecting a unit you would like to create a custom ad for, select the blue mountain picture icon to take you to the custom ad creation process. 2 Click the blue select button under the custom ad template you would like to proceed with. 3 Click the green next button to proceed to the next step or the red cancel button to exit. Type a name for your ad and select an expiration date if applicable. The expiration date will pull the ad down on the date you select. Select the upload button to upload a photo from your computer. Once a photo is successfully uploaded, click the green next button to proceed or the blue back button at any time moving forward to go to the previous page. 4 Click the blank text areas to enter your custom text. Click next when you are ready to preview 5 and confirm your custom ad. Review your text and images to make sure they meet your expectations and click Save & Publish to save your finished ad. Once your custom ad has been saved, you can access it in your library and add it to the playlist on any of your dealership s players. The following page provides details to manage your playlist. CUSTOM AD TIPS! *If you leave the date selection area blank, your ad will run continuously when added to your playlist until you are ready to take it down. *If you have trouble uploading a photo, double check that your image meets the requirements: JPG or PNG format 4MB or less 870px by 826px or greater Page 5 of 6

6 LIVEGUIDE PLAYLIST & PUBLISHING ADD AN AD TO YOUR PLAYLIST MOVE OR EDIT AN AD IN YOUR PLAYLIST Click the blue lined icon below the ad thumbnails on the right side of the screen to open your playlist. To move an ad, click on the dotted lines to the left of the ad and drag to the desired position. Hover over an ad line and if it is editable or can be deleted, the blue pencil icon or the red x icon can be clicked to proceed with that action. Some ads are not able to be edited, moved or removed. SAVE, PREVIEW AND PUBLISH Click Save at any point to make sure your selections are captured. Click Save & Preview to view your changes as they will appear. Click Publish to Screen to finalize your changes and push them to your IDDN unit. SUPPORT CARE AND CLEANING Wipe the monitor with a soft, dry cloth to keep it free of dust and debris. Do not use spray water. To contact LiveGuide Technical Support, call or lgsupport@dciartform.com Page 6 of 6