Avaya Aura Call Center Elite Multichannel Release Notes. Release 6.2.3

Transcription

1 Avaya Aura Call Center Elite Multichannel Release Notes Release October 2012

2 1. Contents 1. Contents Introduction Licensing CC Elite Multichannel Capacities/limits for maximum number of monitored devices Known Issues Issue When installing the CC Elite Multichannel Desktop/Reporting component on Windows 7 64-bit system, an error for TAPI service provider is displayed Issue If IIS 6 Management Compatibility components are not installed on IIS 7, "Web Chat for IIS and Virtual Agent installation fails Additional information CC Elite Multichannel doesn't support SIP endpoints for agent login Customer documentation... 8 Use pursuant to the terms of your signed agreement or Avaya policy. 2

3 2. Introduction This document provides late-breaking information to supplement Avaya Aura Call Center Elite Multichannel software and documentation. This document also provides the known issues along with available workarounds. For updated documentation, product support notices, and service pack information, go to the Avaya Support Center Web site at: Use pursuant to the terms of your signed agreement or Avaya policy. 3

4 3. Licensing Avaya Aura Call Center Elite Multichannel is supported only with WebLM licensing. Therefore WebLM licenses are necessary to run a Avaya Aura Call Center Elite Multichannel system. The Description how to install WebLM and how to deploy licenses could be found on Avaya Support Center Web site at: in the following guide Avaya Aura Call Center Elite Multichannel Installation Guide Use pursuant to the terms of your signed agreement or Avaya policy. 4

5 4. CC Elite Multichannel Capacities/limits for maximum number of monitored devices. As per the testing done on CC Elite Multichannel 6.2.3, we support a maximum of 400 device monitoring per CC Elite Multichannel Server server. The total number of devices is a SUM of VDNs, Stations, Split/Skills. If the monitoring exceeds this limit, customers are advised to distribute their servers in a manner to not have any server monitor more than 400 devices Use pursuant to the terms of your signed agreement or Avaya policy. 5

6 5. Known Issues 5.1. Issue When installing the CC Elite Multichannel Desktop/Reporting component on Windows 7 64-bit system, an error for TAPI service provider is displayed. The iclarity application shipped with CC Elite multichannel Desktop does not support Microsoft Windows 7 Operating System. Users not using the iclarity Plugin can ignore this error Issue If IIS 6 Management Compatibility components are not installed on IIS 7, "Web Chat for IIS and Virtual Agent installation fails Web Chat for IIS requires IIS 6 Management Compatibility Components to install successfully. Use pursuant to the terms of your signed agreement or Avaya policy. 6

7 6. Additional information 6.1. CC Elite Multichannel doesn't support SIP endpoints for agent login. CC Elite Multichannel doesn't support SIP endpoints for agent login. Elite Multichannel supports only H.323 extensions Use pursuant to the terms of your signed agreement or Avaya policy. 7

8 7. Customer documentation The following documentation is available on the Avaya product support site at: Avaya Aura Call Center Elite Multichannel Overview Avaya Aura Call Center Elite Multichannel Installation Guide Avaya Aura Call Center Elite Multichannel AOL-ICQ Instant Messenger Gateway User Guide Avaya Aura Call Center Elite Multichannel Media Director User Guide Avaya Aura Call Center Elite Multichannel SQL Plug-in User Guide Avaya Aura Call Center Elite Multichannel Web Chat Gateway User Guide Avaya Aura Call Center Elite Multichannel Voice Media Store User Guide Avaya Aura Call Center Elite Multichannel XML Server User Guide Avaya Aura Call Center Elite Multichannel SOAP Plug-in User Guide Avaya Aura Call Center Elite Multichannel MSN Messenger Gateway User Guide Avaya Aura Call Center Elite Multichannel Web Chat for IIS User Guide Avaya Aura Call Center Elite Multichannel Short Message Service Gateway User Guide Avaya Aura Call Center Elite Multichannel ASContact Database User Guide Avaya Aura Call Center Elite Multichannel Application Management Service User Guide Avaya Aura Call Center Elite Multichannel Call Routing Server User Guide Avaya Aura Call Center Elite Multichannel Configuration Server User Guide Avaya Aura Call Center Elite Multichannel Media Store User Guide Avaya Aura Call Center Elite Multichannel Configuration Client Developer Guide Avaya Aura Call Center Elite Multichannel Interaction Data Service User Guide Avaya Aura Call Center Elite Multichannel Preview Contact Media Store User Guide Avaya Aura Call Center Elite Multichannel Rules Plug-in User Guide Avaya Aura Call Center Elite Multichannel Virtual Agent Guide Avaya Aura Call Center Elite Multichannel Script Plug-in User Guide Avaya Aura Call Center Elite Multichannel Simple Messaging Media Store User Guide Avaya Aura Call Center Elite Multichannel XMPP Gateway User Guide Avaya Aura Call Center Elite Multichannel Desktop User Guide Avaya Aura Call Center Elite Multichannel Control Panel User Guide Avaya Aura Call Center Elite Multichannel Database Deployment and Management User Guide Avaya Aura Call Center Elite Multichannel Reporting User Guide Avaya Aura Call Center Elite Multichannel Communicator Gateway User Guide Use pursuant to the terms of your signed agreement or Avaya policy. 8

9 Avaya Aura Call Center Elite Multichannel License Director User Guide Avaya Aura Call Center Elite Multichannel TTrace Console Installation Guide Avaya Aura Call Center Elite Multichannel Contact Center Express TTrace Console User Guide Use pursuant to the terms of your signed agreement or Avaya policy. 9