Identifying the Skills and Team Members Needed to Support Synchronous Online Sessions and Webinars

Transcription

1 Identifying the Skills and Team Members Needed to Support Synchronous Online Sessions and Webinars Karen Hyder, The elearning Guild 304

2 Identifying the Skills and Team Members Needed to Support Synchronous Online Sessions and Webinars Please sign in Please let me know if you d like to join our online follow up session on Tuesday April 29 th 2:30-3:30 ET/ 11:30-12:30 PT Karen Hyder Taught ESL Software trainer Train-the-trainer courses and certification training My first online train-the-trainer Online coaching, training and event production elearning Guild Online Forums Wrote The Guild s Handbook on Synchronous e-learning In this session, we ll use some physical and some online resources View my presentation on the screen I ll prompt you to respond by using colored index cards Please ask questions when prompted Page 1

3 Please AGREE to participate! No thanks, I ll just watch Ok. I m game I missed it. What are we agreeing to? Poll 1: What is your experience online? I present sessions online synchronously I support other people who are using synchronous tools I m researching this, but not doing much yet. Poll 2: Which tools have you used? Acrobat Connect WebEx Elluminate Live! GoToWebinar, MS Live Meeting Other? Please shout out. Page 2

4 Poll 3: What are you event types? Short webinars with public audience Internal webinars Multi-session/ Multi-day events Meetings or coaching sessions Other? Please shout out. Poll 4: Who is the most important player on your team? SME/ Presenter content delivery Instructional Designer adapts content, creates interactions, creates files Registrar Learner interaction Tech support software support and urgent technical care Key event production roles (see Handout C) Instructional Designer IT/ Tech Support Producer SME/ Trainer Registrar/ Customer service Page 3

5 What tasks need to be managed? Please shout out tasks Tasks Set up session rooms and content folders Send invitations, handle registrations Setup LMS, post files for download Create learning interactions Coach Subject matter expert/ trainer Host/Moderate sessions Take tech support calls during session Handle in-session technical issues Finding resources in your organization Synch task Set up session rooms and content folders, Setup LMS Registration process, Send invitations Post/ load content Create learning interactions Coach the Subject matter expert/ trainer Host/Moderate sessions Take tech support calls during session Handle in-session technical issues Related to Data/detail management Customer service Posting files on websites Instructional design, training Coaching, feedback Facilitation Help desk Networking, telephony Workers Who handles these in your organization? Page 4

6 Considerations when using these programs Acrobat Connect WebEx Elluminate Live! GoToWebinar, MS Live Meeting Find people with mappable skills Trainer Adaptable. Presentation skills, instructional design and technical skills, motivates learners. Instructional designer Materials. Scripts lesson plans, information, builds appropriate interactions, tests skills. Help desk Patient and fast. Technical knowledge, identifies solves problems quickly, knows customer service language. Project manager Organized. Uses resources to cover all stay on time. IT professional, Network administrator infrastructure. Hardware, software, telephony, HTML or Web development Sales support Customer service. Sends correspondence,.track users, handle logistical questions/ details. Manager Leader Sees big picture. Provides leadership, guidance. Subject Matter Expert Knowledgeable Understands and can answer questions about topic. Case study #1- Event series 10 sessions over 2 days Overlapping session 10 new SMEs each month 200+ participants Page 5

7 Case study #1- Event series 10 sessions over 2 days Overlapping session 10 new SMEs each month 200+ participants What support is needed? What s the timeline? Who handles the learners? What software is used? Case study #2-8 week course 1 session/ week over 8 weeks 2 presenters 25 participants Course written for classroom Case study #2-8 week course 1 session/week over 8 weeks 2 presenters 25 participants Course written for classroom What support is needed? Who will adapt content for online? What happens between sessions? What role does each presenter play? Page 6

8 Case study #3 What s your scenario? What support is needed? Who will adapt content for online? What happens between sessions? What role does each presenter play? Managing the details (Samples) Timelines Learning management system Registrant tracking Content access Tracking document, checklist Instructional slide set Schedule for sending s Team discussion board Google docs Tricks from the elearning Guild s Online Forums team Require three Setup, Coaching and Practice sessions in Connect session room Producer + Technical support for each session Script Poll and Open-ended Chat questions Limit and encourage learner participation Buffer time before sessions Page 7

9 Thanks for joining Contact Online Forums 2008 May 15 & 16 June 5 & 6 June 26 & 27 July 17 & 18 August 14 & 15 Managing Interpersonal and Team Dynamics for Success Selecting, Combining, and Using Authoring Tools Managing e-learning Content Creating Innovative Instructional Content Advanced Theory and Application Designing and Developing Faster, Cheaper, and Better e-learning September 18 & 19 Implementing e-learning 2.0 Technologies November 20 & 21 Designing and Managing Mobile Learning December 11 & 12 Building Engaging e-learning Interactions Page 8

10 AGC Hyder-B.xls Speaker Tracking Form Online event: Session number: Session Name: Session URL: Speaker Contact Information Presenter: Job Title: Primary Phone: Company: Phone During The Event: Contact (other than speaker) : Time Zone: Phone: Speaker Technical Set-up Prep Session Dates File Name(s)/Type(s): Sent user id, pw and link Handout Name: Initial meet Presentation Name: Prep session Additional Files: Dress rehearsal/ Finalize room Web Link(s): Handouts in Audio check Machine Type: Event date and time Connection Type/ Check: Quality: Audio Type/ Check: Quality: Setup Notes: Research: Host prep Activity: Activity: Activity: Activity: Activity: Poll Text Speaker Observations: Use of Tools: (rate 1= poor 4 great!) How did it go overall?: Chat: Comfort with tools: Layout Effective use of tools: Q&A: Content: Application Sharing: Credibility: Polls: Timing: Whiteboard Tools: Vocal quality, understandability: URL Push: Pointer: Should we use this speaker again? Use Of Graphics: Clarity Of Slides: Technical issues: Used Template: Page 1

11 AGC Hyder-B.xls Speaker Experience Face-to-Face events: Our online software tool experience: Other synchronous programs: Speaker Co-Operation/Availability How available before event for rehearsals: Handouts on time: Handouts formatted correctly: Time considerations: Unavailable dates: Recommendation: Survey Results: Max number logged on during session: Number of respondents to survey: 1. The presenter was knowledgeable about the topic. Strongly Agree Agree Disagree Strongly Disagree 2. Presentation content matched session description on the Web site. Strongly Agree Agree Disagree Strongly Disagree 3. I will be able to apply the information I learned in this session. In the next 3 months In the next 6 months In the next 9 months In the next 12 months Never 4. The speaker effectively used these interactions: Polls Open- ended questions Application Sharing Chat Embedded PPT interactions Slides 5. Materials were appropriate to the session. Strongly Agree Agree Disagree Strongly Disagree 6. I would attend another session by this speaker. Strongly Agree Agree Disagree Strongly Disagree Page 2

12 Read "The New Virtual Classroom" -Clark and Kwinn Add "touchpoints" throughout Reduce bulleted slides Adapt classroom materials Use relevant graphics Select lessons suited for synchronous The Content Develop new materials Make the most of the technology Plan when to use software response options (emoticons, Chat) Repackage non-synchronous content for independent work (asynchronous) Files Links Materials (Tested and working) Applications to share Use correct terms Comfort with tools Prepare Use tools to prompt regular feedback Open-ended -respond in Chat Polls Questions (pre-created) The Presenter Quizzes/ Tests Use well-crafted language Encourage contribution "Read" and respond to group Online presence Set a schedule, stick with it request help from a timekeeper Manage time Examine every aspect of the event and ensure a Disaster Recovery option is available and tested Plan B Online Event Production Determine audio Create session room Set preferences Voice over IP Conference call Load session files The Synchronous Online Software Recording Turn on, turn off, edit, post Invitations Registration and tracking Login info. User IDs passwords Privileges In-session Common errors and fixes Individual computer hardwired to Internet Hardware VoIP headset or Phone Instructions to use, un/mute, etc. Proper configuration (RAM, Audio card, etc.) Software Supported Operating system Proper installation of interface Instructions to install, login, etc. Login details and instructions s Tutorials In-session Help (not presenter) Technical support Independent assignments The Participants Access to course materials In-class materials Tutorials Instruction on using the software or materials Pre-session intro Revolving slides Needs assessment surveys Ground rules, Learning Agreements, Intention setting Learning Relationship building Invitation s Connection to presenter and other participants In-session Chat Asynchronous Discussion board Participant profiles