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3 Connecting to a Dothill Storage System' Management Interface Connecting to the Management Interface You will need the following to connect to the management interface of a Dothill Storage system: A web browser; if using Internet Explorer its recommended to use version 8 or above. Disable the use of a Proxy, or ensure that your browser is set to bypass the proxy for local addresses. The controller's management ports should be connected in to your management network. If you haven't configured the management network settings from the default, ensure that the default IP addresses of and don't conflict with other devices on your network. If they do, you will need to change the default IP addresses first. You will need the controllers LAN IP addresses, if changed from the default. You will need the controller's username and password, if changed from the default. If your PC is not on the same IP address subnet as the controller, you will need to configure your system to have an IP address on the same IP network - for example, if the controllers are on their default IP addresses, you would have to configure your PC to be on , assuming that that IP address is available. When you have everything ready: Open up the web interface and use the browser to go to either management interface IP address and use the username and password to administer the system. If you can't reach the web interface, try pinging a controller's IP address to verify connectivity. Dothill Controller Defaults Default Controller A IP Address (upper controller) Default Controller B IP Address (lower controller) Subnet Mask Default Gateway Default administrator username manage Default administrator password!manage Note: If you have a dual controller system, the system will show an enclosure fault if either of the controller's management ports is not connected to the network. Best Practices DO: Always change the controller password from the default; use a secure password. DO: Use a separate management network, either separated physically, by VLAN, or at least by subnet. DO: Always record the updated username/password and IP address information on your IP address and passwords lists, which should be printed in case of a systems failure, and be held in a secure location. DO: Always record the updated username/password and IP address information on your IP address and passwords lists, which should be printed in case of a systems failure, and be held in a secure location. DO: In the event of a problem with the system, always download a Log Bundle which can be used for troubleshooting. To do this, from the web interface click on "Tools" and then "Save Logs". Answer any questions if prompted and then download the log bundle. DON'T: Ignore errors or warning reports. Please seek technical support from Stone Support. DON'T: In the event of a disk failure, don't attempt to re-use the disk or "force it online". DON'T: Use desktop drives in storage systems. DON'T: Connect your controller's management interfaces into your iscsi storage network (SAN data network). Your SAN network should have the iscsi ports for the storage and network cards used for iscsi traffic on your hosts only. Applies to: Dothill Storage systems supplied by Stone Computers Copyright 2018 Stone Computers Ltd. All Rights Reserved. 4

4 Dothill Manuals for the 2002 Series SAN Storage System Dothill Manuals for the 2002 Series Attached are the key Dothill manuals for many popular Dothill systems sold between 2009 and Getting Started Guide Setup Guide Software Guide (RAIDar Guide) The guide covers the 2002 series which includes the 2322 and 2332 (both iscsi), 2522 and 2532 (SAS), and finally the 2722 and 2732 models (Fibre Channel). For more document downloads direct from Dothill follow this link. Applies to: Dothill Assured SAN Products 2322, 2332, 2522, 2532, 2722 and 2732 models. Copyright 2018 Stone Computers Ltd. All Rights Reserved. 5

Dothill Web Interface Inaccessible or Not Responding Problems Connecting to the Dothill Web Interface This article deals with two common problems when accessing older Dothill storage systems.

use this article if you don't know if your web browser works with the Dothill web interface properly.

5 Dothill Web Interface Inaccessible or Not Responding Problems Connecting to the Dothill Web Interface This article deals with two common problems when accessing older Dothill storage systems. Problem 1: I have not connected to the controller before and the web interface doesn't load properly at all.use this article if you don't know if your web browser works with the Dothill web interface properly. Problem 2: I've connect to the Dothill web interface before and I know my browser works, but still the web interface doesn't work properly or I can't download log files Problem 1 - Troubleshooting Browser Compatibility Issues 1. Ensure your browser proxy settings are is turned off - you are almost certainly trying to connect to an IP address on your LAN and should not use the proxy. See here for more connectivity troubleshooting. 2. Try Chrome instead of Internet Explorer. Some modern versions of Internet Explorer are less forgiving to older appliances web servers. 3. With Chrome or Internet Explorer, try using an HTTP connection instead of HTTPS. For example, try using or (these are the default addresses). 4. Ensure that pop-up blockers are disabled 5. With Internet Explorer, try adding the management IP Addresses into the Trusted Sites list 6. With Internet Explorer, try setting the browser security to low or medium low 7. Again, with Internet Explorer, try adding the sites to the Compatibility view 8. Lastly, ensure that SSL 3.0 / TLS 1.1 and 1.2 is enabled. The Dothill web interface might not work if the browser tries to use TLS 2.0 Problem 2 - Restoring connectivity to the controllers Management Interface If you are 100% sure that you do not have a browser problem, and that you are connecting to the correct IP addresses etc., you may need to restart the Management controllers inside the Dothill. Make sure you have tried to connect to both Management controllers first. Note: If is recommended to perform this procedure during a period of downtime when there is nothing using the associated storage - for example, you have been able to shut down all of the virtual machines. Restarting the management components with the system online can be done in emergency but only if you restart the controllers separately. Ensure the first controller has come back online (i.e. the web interface now works properly) before you restart the second controller. 1. You will need a Telnet Client (not SSH) - this can be added as a Windows Feature. 2. Now, open Telnet from an Administrative Command prompt: Either run Telnet <ip address>, for example Telnet Or, just run Telnet, and then use the command Open <ip address>, for example Open You should then be prompted for username and password. 4. Issue the command restart MC A to restart the first management controller. 5. Wait for the controller to restart and come back online. Test that web connectivity to it is now possible. 6. Issue the command restart MC B to restart the second management controller. Remember: Restarting the management components with the system online can be done in emergency but only if you restart the controllers separately. If you need to restart both controllers at the same time, you can use the restart MC Both command but note that this will result in the controller being inaccessible. Copyright 2018 Stone Computers Ltd. All Rights Reserved. 6

Rebuilding a Virtual Disk (VDISK) on a Dothill Storage RAID Array Rebuilding a VDISK When a defective drive has been replaced in a Dothill system, the user must check that the RAID array has been

When the rebuild is complete, the VDISK should no longer be listed as "Degraded". If the VDISK is listed as degraded and there is no rebuild job in progress, a manual rebuild may be required.

7 Rebuilding a Virtual Disk (VDISK) on a Dothill Storage RAID Array Rebuilding a VDISK When a defective drive has been replaced in a Dothill system, the user must check that the RAID array has been rebuilt. To do this, the user should login to the web management interface and confirm that the rebuild is in progress, or has completed. When the rebuild is complete, the VDISK should no longer be listed as "Degraded". If the VDISK is listed as degraded and there is no rebuild job in progress, a manual rebuild may be required. Steps As in most RAID systems, the easiest way to rebuild a VDISK, or virtual drive, is to nominate the newly fitted replacement disk as a spare drive. Right hand click on the Degraded VD on the left hand menu tree. Then go into Configuration, and then Manage Dedicated Spares You will be presented with a graphical view of the unit, and will be able to select unused drives. Tick the drive, and then select "Modify Spare Configuration" to apply the change. Ensure the Unit is rebuilding by refreshing the view and looking at the VDISK status. You should also be able to see events in the Dothill event log which show that the spare is being used and that VDISK reconstruction has started. Applies to: Dothill Storage systems supplied by Stone Computers (exact instructions apply to the 2012 or newer models) Copyright 2018 Stone Computers Ltd. All Rights Reserved. 8

How to Generate a Support Log Package on the Overland DX1 or Overland DX2 Support Package A support package is used by Overland support for diagnosing hardware and software issues with the DX1 / DX2.

9 How to Generate a Support Log Package on the Overland DX1 or Overland DX2 Support Package A support package is used by Overland support for diagnosing hardware and software issues with the DX1 / DX2. A support package needs to be generated using the instructions below, as logs cannot be exported using the main web interface. Instructions Use a web browser to navigate to For example At the Command "prompt", type in syswrapper and then click OK. The system may need up to a couple of minutes to build the support package. When prompted, save the resulting sysfiles.tgz file. This can be ed to support@overlandstorage.com, preferably against an open support case. Telephone: Overland support can be contacted on Applies to: Overland DX1 Storage Appliance / Overland DX2 Storage Appliance Copyright 2018 Stone Computers Ltd. All Rights Reserved. 10

How to Access the Web Console on Huawei SANs Requirements Huawei SAN PC or Server on the network with rights to install Java Internet connection IP

20 from the 2nd link shown. 2. Once Java is installed search your local machine for 'Configure Java' and open it. 3.

11 How to Access the Web Console on Huawei SANs Requirements Huawei SAN PC or Server on the network with rights to install Java Internet connection IP Address for your SAN Instructions 1. Open a web browser and navigate to SAN IP address here*/ and install JRE from the 2nd link shown. 2. Once Java is installed search your local machine for 'Configure Java' and open it. 3. In the Java Control Panel select the security tab, then in Exception Edit Site List add the IP address of your SAN with the ' prefix as shown. Copyright 2018 Stone Computers Ltd. All Rights Reserved. 12

12 4. Return to your web browser and browse to the SAN IP address again, select Launch Oceanstor ISM and add any Java exceptions that it asks you to. 5. Once OceanStor ISM has launched select 'Discover Device' Copyright 2018 Stone Computers Ltd. All Rights Reserved. 13

Wait for the device to be found and for the operation to succeed, any

13 6. Input the credentials and specify the IP address of your SAN then select 'OK' at the bottom 7. Wait for the device to be found and for the operation to succeed, any error messages will display under 'Result' on the right hand column. Copyright 2018 Stone Computers Ltd. All Rights Reserved. 14

Note: This has only been tested using Internet Explorer and your experience with other

14 8. Once your SAN has been successfully found by the software you can close the discovery window and expand 'All Devices' on the left hand column to access and configure your SAN Note: This has only been tested using Internet Explorer and your experience with other browsers may vary. Applies to: Huawei SANs Copyright 2018 Stone Computers Ltd. All Rights Reserved. 15

Upgrading R/Evolution Storage Systems

Upgrading R/Evolution Storage Systems This guide describes considerations and procedures for upgrading the following R/Evolution storage systems: 2000 Series to 2002 Series storage systems 2000 Series