EZVOICETEK INTRODUCTION

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1 EZVOICETEK INTRODUCTION Service Provider Solution Enterprise Service Solution

2 COMPANY PROFILE Found on 2010 Team members have more than 15 Years Experience of Call Center, VOIP and Telecom Technologies Concentrated to Provide High Performance IPv4+IPV6 VOIP ITSP and Contact Center Solutions Ready to Run Cloud and Enterprice Solution Provides Professional Customization Service

3 AWARD 2018 Top 10 Unified Communications Solution Providers 2017 Top 25 Unified Communications Solution Providers

4 PRODUCTS EZSIP-6000 SIP Communication Server EZVMS-6800 IP Centrex Server EZPBX-2000 IP-PBX Server EZQOS-3200 Call Quality Monitor Server EZACD-8000 Contact Center Server EZIVR-7000 IVR/FAX Application Server EZWebPhoner-8200 Webrtc Phone Server EZODS-8500 Outbound Dialer Server

5 ITSP SOLUTION PSTN Mobile E1/T1 Trunk Gateway Database Cluster RADIUS Billing Server RADIUS EZVMS-6800 Cluster SIP EZSIP 6000 HA Cluster SIP Company B Users IPv4/IPV6 Network Company A Users Residential User

6 SIP COMMUNICATION SERVER EZSIP-6000 High Performance/Reliable SIP Proxy Server Support IPV4+IPV6 Dual Stack Support Hitless HA Redundancy Automatic Audio/Video NAT Traversal Support SIP Trunk & SIP Router Support RADIUS, SYSLOG, Built-in Billing Powerful Digit Manipulation & Routing Plan Prosperous Built-in Telephony Features Auto Provisionining CPE Devices Detect SIP Attacks and Self-Protect SOAP Provisioning Interface Multi-Language Web Management Interface Voice Logging Feature (optional)

7 EZSIP-6000 SYSTEM CAPABILITIES Max Concurrent User: 30,000 Max Concurrent Call: 5,000 Max NAT/RTP Resource: 2,000 Max Voice Logging Resource: 512 Max BHCC: 270,000 HA Redundant

8 SIP SECURITY DESIGN SIP Attack Detection/IP Blocking (e.g. SIPVicious, Friendly Scanner) Disconnect Existing Calls and Apply Secure DNIS Screening when SIP Attack Detected SIP User Device Restriction Global Blocked Device IP Network/Country Lock Applied Enhanced Password Option Black Routing List Enable CAPTCHA to Protect Web Web Access Log & Blocking

9 SIP ATTACK DETECTION/PROTECTION Service/User Finding Attack Trunk Gateway Password Crack Attack EZSIP-6000 SIP Communication Server Calling Attack SIP Attack Detect Global Block Device IP Network/Country Lock Attack IP Blocking Existing Call Disconnect Applied Attacked DNIS Screening

10 EXTENSION LIST GUI

11 EZVMS-6800 IP CENTREX SERVER Support IPv4 and IPv6 SIP Calls Simultaneously Support Multi-Company & Multi-Language Auto Attendant Service & Call Flow Editor Voice Mail Service/MWI/ Notice Music On Hold 16 Parties Meeting Me/ Dialing Out Conference 64 Parties Broadcasting Service Support G.711, G.729A *, GSM, G.722 Smart Calling Feature (Optional) Support VMS Load Balancing Cluster Auto Provisioning EZSIP-6000 Support Max 512 Channels

12 AA CALL FLOW EDITOR

ENTERPRISE IP-PBX SOLUTION Auto Attendant Voice

Flexible Routing Telephony Feature DID/DOD SIP

13 ENTERPRISE IP-PBX SOLUTION Auto Attendant Voice Mail 16 Parties Xfer Bridge 64 Parties Broadcasting HA Redundant Active/Standby EZPBX-2000 IPV4/V6 Dual SIP Multi-Office Flexible Routing Telephony Feature DID/DOD SIP Trunk Web GUI Reporting SOAP Interface Voice Logging Smart Calling (optional)

14 EZPBX-2000 IP-PBX Support IPV4+IPV6 Dual Stack Support G.711, G.729A *, GSM, G.722 Codec Support Hitless HA Redundant Automatic Audio/Video NAT Traversal/SIP Trunk & SIP Router Powerful Digit Manipulation and Call Routing Prosperous Built-in Telephony Features Detect SIP Attacks and Self-Protect Support Multi-Office, Auto Attendant with Flow Editor Voice Mail (SIP MWI, Notice) 16 Parties Conference/64 Parties Boradcasting Provides Division Manager & Billing Feature Auto Provisioning CPE Devices SOAP Provisioning Interface Voice Logging or Smart Calling (optional)

15 EZPBX-2000 SYSTEM CAPABILITIES Max Concurrent Extension: 2,000 Max Concurrent Call: 1,000 Max NAT/RTP Resource: 1,000 Max Universal Resource: 256 Max Voice Logging Resource: 512 Max BHCC: 200,000

16 BILLING REPORT EXAMPLES

17 SMART CALLING Create Conference Meeting Me Conference Main Menu Call To Settings

18 CLOUD/SAAS IP CONTACT CENTER SOLUTION NGN Carrier Company A Agents EZWEBPHONER-8200 NAS Storage SIP/VOIP IP Network EZVMS-6800 Database Server SIP/VOIP SIP/VOIP EZIVR-7000 EZODS-8500 Company B Agents EZSIP-6000 EZACD-8000 EZQOS-3200 HA Cluster PSTN Gateway

19 ENTERPRISE CONTACT CENTER SOLUTION NGN Carrier SIP/VOIP IP Network EZWEBPHONER-8200 EZODS-8500 Database Server SIP/VOIP SIP/VOIP EZIVR-7000 Remote Agents EZPBX-2000 EZACD-8000 EZQOS-3200 HA Cluster Agents

20 IP CONTACT CENTER Social Media SMS Fax/ Web/Voice Msg Mac/Windows/Linux Web Chat Voice Call Ezvoicetek IP Contact Center ipad, Android Pad SIP Hard Phone Web Call SIP Softphone Video Call WebRTC Webphone

21 EZACD-8000 CONTACT CENTER Cloud/Enterprise, Multi-tenant, Multi-language Contact Center Support Inoubnd/Outbound Call Center Support Linux, Mac, Windows or Pad (Android, ipad) CTI Agent Desktop Easy Integrate with CRM by using Web Service URL Multi-Media Channel Contact Center Solution Predictive Dialing Service Max Agent Support: 512 Max Recording Resource Support: 512 Support Hitless HA Redundant

22 EZACD-8000 FEATURES Full Integrated with EZSIP-6000/EZPBX-2000 Provides Hitless HA Redundant Support Multi-Tenant Virtual or Private Contact Center Provides Multi-Language Web Interface Support SIP Soft-Phone/WebRTC/Hard-Phone/Mobile Support Multiple ACD DN, Agent Group with Priority Support Flexible Routing and Intelligent Call Routing Call Queuing with Programmable Action Flow Support Virtual Queueing and Call Back Free Seating and URL based Screen Popup Provides Recording/Recording on Demand Support Camapaign Manager and Outbound Dialer

23 EZACD-8000 FEATURES Support Transfer, Coach, Monitor, Conference Provide Real Time Wallboard, Analysis Chart Provide Call Detail Log and Agent State Log Provide KPI Analysis and Performance Reports/Charts Provide Agent Desktop SDK & Sample Source Code Center Based IVR Management Salesforce Open CTI (Lighting) Integration Support Multi-Media Service Real Time Text Chatting /Fax/Voice/Web Message Video Call Service Center Based Backup and Restore

24 KPI ACCESSIBILITIES Overflow Call Handled Abandoned Queued Call Reassigned SPEED of SERVICE Service Level Average Speed of Answer Longest Delay in Queue Agent Answer Speed Telephony Service Factor CONTACT HANDLING AHT Average ACW Time On-Hold Time Transferred Call RESOURCE UTILIZATION Agent Occupancy Agent Waiting Time Call Distribution

25 OUTBOUND CALL CETNER E1 Gateways 1. Dialing Request PSTN EZODS-8500 EZODS-8500 Outbound Dialer Outbound Dialer 2. SIP Calling 1. Dialing Request EZPBX-2000 IPPBX EZSIP-6000 SIP Proxy EZACD-8000 Campaign Manager 3. Transfer to Agent

26 OUTBOUND DIALING CAMPAIGN Multi-Tendant Campaign Manager Support EZODS-8500 Outbound Dailing Server Support Number Testing, IVR and Agent Campaign Predictive/Progressive/Power Dialing ** (dialer is required) Preview Dialing Campaign Exection Time, Period and Priority Support Contact List, Do Not Call List and Dial List Start/Stop/Pause/Resume/Reset/Close Campaingn Support Camapgin or Agent Call Back Support Call History and Report and SOAP API Interface

27 ACD-DN PERFORMANCE REPORT

28 SUPERVISOR AGENT GROUP WALLBOARD

29 SUPERVISOR DN WALLBOARD

30 OUTBOUND CAMPAIGN MANAGER

31 EZIVR-7000 SIP IVR/FAX SIP RFC 3261/2543 Support G.711, G.729A*, G.722 and GSM Codec Support T.38 Fax Sending/Receiving Drag and Drop Call Flow Editor Rich Built-in Components : DB, Flow, IVR, ACD etc. Hitless Call Flow/Voice Prompt/Fax Update Flexible C/Linux Script/HTTP Hook User Behavior Analysis Graphic Real Time Debug and Logging Prompt/Fax File Management Dedicate ACD Integration Components

32 EZIVR-7000 CALL FLOW EDITOR

33 EZWEBPHONER-8200 WEBRTC WebRTC Vidoe/Audio to SIP Conversion DTLS/SRTP Encryption/RTP Conversion SIP RFC 3261 NAT Traversal Websocket API and Sample Code Support Click to Talk On Line Manual and Pop-up Help Multi-Language Web Interface Optimized based on 64 bits Linux

34 SAMPLE WEBRTC PHONE

35 CALL QUALITY MONITOR SOLUTION Service Side Register & Call Quality Monitor SIP Proxy Server SIP IP-PBX CPE Side Register Call Quality Monitor Ports Mirror Up-to 4 Mirrored Ports IPv4/IPV6 Network Port Mirror Up-to 4 Mirrored Ports

36 EZQOS-3200 VOICE QUALITY MONITOR Support Dual IPV4/IPV6 SIP Calls/Register Support Up-to 4 Network Interfaces Multi-Language Web GUI Call/Register based Capture File Saving/Retrieve ITU-T G.107 E Model R/MOS Calculation On-Demand Audio Replay Provides Call Quality Reports Register/Voice Quality/SIP Attack Alerting Universal Call Tracking T.38/Video Call Capture On Line Manual and Pop-up Help Running under Off-the-Shelf Server and 64 bits Linux

37 VOICE QUALITY EXAMPLE

38 Q&A

IP CONTACT CENTER SOLUTION R ELEASE (2018)

IP CONTACT CENTER SOLUTION R ELEASE 1.5.0 (2018) www.ezvoicetek.com IP CONTACT CENTER BENEFITS Voice and data convergence/uc-ready Technology Enhanced flexibility /SIP Standard Significantly reducing call