Licensing & Site Information

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1 SCM Essentials Module 3 Licensing & Site Information 1

2 SCM Licensing Policy 2

3 SCM Evaluation License From the factory (out of the box) the SCM IPX-S500 comes with an Evaluation License. This provides the maximum number of subscribers and embedded applications for a limited time. The Evaluation License will run for 30 days from system startup. Use SCM Administrator to view the remaining hours on this Evaluation License. 3

4 SCM License Policy The SCM V5.2 uses an Activation Key to license the quantities of various users and application features. 1. Users 2. Embedded Applications 3. External Applications The Activation Key is registered to the MAC Address of either; A. The Switch, meaning the SCM Server B. or to the Computer, meaning the PC running the applications 4

5 SCM License Policy When ordering an Activation Key for the SCM it is necessary to provide the following MAC addresses. SCM IPX-S500 Servers ACTIVE Server Eth0 00:00:00:00:00:00 STANDBY Server Eth0 00:00:00:00:00:00 If not labeled clearly on the carton run the linux ifconfig a command from a terminal window to get the MAC address of eth0 on the installed NIC. Do not use the MAC of the embedded Gb ports in the IPX-S500 External Servers PCs / Servers used for external Samsung Applications and 3 rd Party/OEM applications MAC address of the Network Interface card (NIC) 5

6 Licensed Subscribers SUBSCRIBER LICENSE COUNT Think of a subscriber as an extension number. Extension numbers are assigned to any of the station types on shown the sample license on the preceding slide. Note: Each extension number assigned counts as one subscriber. 4 extension numbers on one device counts as 4 subscribers The same extension number on multiple phones only counts as one subscriber. There are various types of subscribers list in the Activation Key 6

7 Activation Key Below is a sample SCM Activation Key Requires both MAC addresses of Active & Standby servers if High Availability feature is required. You will receive two Activations Keys Includes various types of subscribers and applications 7

8 Activation Key Details 1/3 Item Active Active (Master/Slave) Samsung SIP Phones Samsung FMC for Android Samsung PC Attendant Analog Phone (Gateway) VM Channel Embedded ACD Agent Communicator Desk Phone Embedded ACD Wallboard Wi-Fi Agent Description Yes/No Geo redundancy feature for Node 0 & Node1 Samsung Desk IP Phone WE VoIP mobile SIP client on Samsung Android phone Not available in North America. For Korea Domestic Use Conventional analog phone or device. ( FXS port in a Gateway) The number of Unified Messaging Channels required for voice mail and auto attendant. Max 64 The number of ACD agent clients Not available in North America The number of Wallboard (PC Application) to manage ACD Agent. Number of Wi-Fi Management Client on Smart Phone 8

9 Activation Key Details 2/3 Item High Availability (Active / Standby) Samsung Soft Phone for Windows Samsung FMC for iphone Description Active/Standby operation Yes / No Samsung Communicator application in the softphone mode. WE VoIP mobile SIP client on iphone smart phone 3 rd - Party SIP Phone Standard SIP phone from other manufacturers Meet-Me Conference Channel The number of Meet-Me conference channels Max 64 SIP Application channel Communicator Console CSTA Link Directory Service The number of concurrent SIP channels being used by any SIP based external application Not available in North America. The number of CSTA links to external servers Number of subscribers using Directory Service (Premium CID) User Group Expanding Enable this free license to expand User Groups to 128 9

10 Activation Key Details 3/3 Directory Service License count controlls the following. HR DB based Contact List Premium CID Location Based Presence Location Based COS If the Directory Service Count is 100, then 100 subscribers can use these features. 10

11 SCM License Procedure The License Request Form ask for an address. This is where the system Activation Key will be sent to. Make sure this is correct. It should be some one at the SCM dealer location, not the customer. The License Request Form must include the software version of the SCM. If your account is in good standing an will be sent within 3 business days. The Activation key comes as a file attachment to the . Upload this file to the system as illustrated in the next slide. 11

12 SCM License Policy Upload the activation key in [CONFIGURATION > Miscellaneous > Activation Key] 12

13 SCM Pre-Installation Information 13

14 Pre-Installation Information Samsung provides a form to collect and record the information needed to setup the SCM servers and configure the system. 14

15 Pre-Installation Information The form provides three sections to record the information. 15

16 Pre-Installation Information Get this information from the customer s data network administrator 16

17 Pre-Installation Information Samsung Engineering recommends using this IP addressing scheme for the SCM Servers. It is transparent to the customer s network 17

18 Pre-Installation Information Part 3 is a helpful tool to identify information specific to how they want the SCM to be configured. This will very useful to build the customer database when running the Setup Wizard. Modify to suit your needs. 18

19 Pre-Installation Information Additional customer information required before system set up can begin. 1. Call flow should be well defined/documented before programming. Flow charts are most helpful. 2. Station groups and overflow destinations identified 3. Custom MOH files ready for upload 4. Auto Attendant menus flow charted. 5. Announcement & greetings should be prerecorded and ready to upload. 6. Button assignments for each phone. 7. Define class of service restrictions before setting up subscribers to avoid program changes. 19

20 Pre-Installation Information Download the entire Pre-Installation Information Form from GSBN using your dealer ID and password You can save it for later use and modify to fit a specific site This information is extremely useful when completing the Setup Wizard. There is also a Database Collection Form available on GSBN for your use. 20

21 SCM Essentials Course End of Module 3 Licensing & Site Information 21/51

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