Cisco Meeting Management

Transcription

1 Cisco Meeting Management Cisco Meeting Management 1.0 Installation and Configuration Guide December 20, 2017 Cisco Systems, Inc.

2 Contents 1 Introduction 4 2 Before you start Deployment size Minimum requirements for the Meeting Management VM Resilience Network details User access via LDAP Supported browsers System log servers Audit log servers Certificate for Meeting Management Call Bridge or cluster prerequisites Supported Cisco Meeting Server versions Port information 11 3 First time setup Deploy the OVA Install Meeting Management Set up LDAP server details and add an administrator group Edit settings for your Meeting Management Add Call Bridges Add log servers Add user groups Create a backup 27 4 Upgrade from previous version 29 5 Restore a backup 30 Appendix A Logs 31 A.1 Event logs 31 A.2 System logs 31 A.3 Audit logs 32 A.4 Crash reports 32 A.5 Log bundle 32 Cisco Meeting Management: Installation and Configuration Guide 2

3 Appendix B Security hardening 33 Document Revision History 34 Cisco Legal Information 35 Cisco Trademark 36 Cisco Meeting Management: Installation and Configuration Guide 3

4 1 Introduction 1 Introduction Cisco Meeting Management is a management tool for Cisco's on-premises video conferencing platform, Cisco Meeting Server. It provides a user-friendly browser interface for video operators to monitor and manage meetings that are running on the Meeting Server. This guide is for administrators of Cisco Meeting Management, providing instructions on how to install and configure Cisco Meeting Management. Cisco Meeting Management: Installation and Configuration Guide 4

5 2 Before you start 2 Before you start Before you start, you need to make sure that your environment meets the requirements of Meeting Management. Also, you need to have some information ready, such as details about your network and LDAP settings. 2.1 Deployment size Meeting Management can manage anything from a single Call Bridge to multiple clustered deployments. The VM requirements depend on your deployment size. See the capacity table below to determine your deployment size. Note: If you have a medium size deployment and think you may need higher capacity later, then configure your VM for a large deployment. Call Bridges Small to medium deployments 1-8 Call Bridges on Cisco Meeting Server 1000 or 1 Call Bridges on Cisco Meeting Server 2000 or 1-4 Call Bridges run on X3 server Large deployments 9-24 Call Bridges run on Cisco Meeting Server 1000 or 3 Call Bridges run on Cisco Meeting Server 2000 or 5-10 Call Bridges run on X3 server Call legs started at peak time 10 call legs started per second 20 call legs started per second Users signed in to Meeting Management at the same time 15 concurrent users 25 concurrent users 2.2 Minimum requirements for the Meeting Management VM Check that your VM environment can provide the needed specifications for your deployment size. Requirement Small and medium deployments Large deployments Server manufacturer Any Any Processor type Intel / AMD Intel / AMD Processor frequency 2.0 GHz 2.0 GHz Cisco Meeting Management: Installation and Configuration Guide 5

6 2 Before you start Requirement Small and medium deployments Large deployments vcpu 4 cores 8 cores Storage 100 GB, thick provisioned, eager zeroed 100 GB, thick provisioned, eager zeroed RAM 4 GB 8 GB Hypervisor VMware ESXi 5.5 U2 or later, ESXi 6.0 U3, ESXi 6.5 VMware ESXi 5.5 U2 or later, ESXi 6.0 U3, ESXi 6.5 Network interfaces 1 1 Note: Do not use more than 8 cores. Note: If you have a medium size deployment and think you may need higher capacity later, then configure your VM for a large deployment. Note: The VM is configured for small to medium deployments. For large deployments, you must change the sizing manually during setup. 2.3 Resilience To add resiliency to your Meeting Management deployment, you can connect up to 2 instances of Meeting Management to the same Meeting Server deployments. They must be configured independently both get their information directly from the connected Call Bridges and no information is exchanged between them. Decide if you want to set up 1 or 2 instances of Meeting Management. They must be configured separately, and the requirements are the same for both. 2.4 Network details You need to know the following details before installing Meeting Management: IPv4 and/or IPv6 address You can enter manually, or choose DHCP/SLAAC Default gateway, if not using DHCP/SLAAC in your environment Hostname for your Meeting Management IP address for up to 2 DNS servers, if required in your environment IP address or FQDN for 1 NTP server After installation, you can add another 4 NTP servers as part of the initial configuration. Cisco Meeting Management: Installation and Configuration Guide 6

7 2 Before you start NTP key and key type, if required in your network Details for self-signed certificate for Meeting Management Common name is mandatory and should be the FQDN that your users will use to access the Meeting Management browser interface. Note: Make sure that you set up a DNS record for your Meeting Management. Also, make sure that any firewalls are open for Call Bridges to reach the FQDN you set up for Meeting Management as CDR receiver address. 2.5 User access via LDAP All user access to Meeting Management is authenticated via LDAP, so you need to have an LDAP server set up. Supported LDAP implementations are: Microsoft Active Directory (AD) OpenLDAP Note: memberof overlay must be enabled for OpenLDAP Meeting Management maps to existing user groups on your LDAP server. Make sure that you have configured appropriate user groups on your LDAP server before you set up Meeting Management. Note: Meeting Management does not support nested groups. If a mapped group contains other groups, the members of those nested groups will not have access to Meeting Management. Each user group can be assigned one of the following roles: Administrators have full access to Meeting Management. Administrators will typically set up Meeting Management, change configurations, add users, and monitor and maintain the system. Video operators only have access to the Meetings and Overview pages. Video operators monitor and manage meetings, and they perform basic troubleshooting related to ongoing meetings. For instance, they may try to call a participant who got disconnected or check the call statistics if someone has audio issues. At least one administrator group must include the person who will perform the initial configuration. This administrator group will be added during the LDAP setup. Cisco Meeting Management: Installation and Configuration Guide 7

8 2 Before you start Note: There is no local user account on Meeting Management. Meeting Management will give you a single-use username and password during installation that you will use to sign in and set up LDAP server details and 1 administrator group. After that, only members of that first administrator group can sign in to Meeting Management to complete the initial configuration. Details you need to have ready before installation are: LDAP server address Port number Protocol (LDAP/LDAPS) LDAP server certificate, if you are using LDAPS. Certificate requirements: The certificate chain should include the certificate of the CA that signed the certificate, plus any certificates higher in the certificate chain, up to and including the root CA certificate. Your LDAP server address should be included in the certificate. Credentials for your LDAP bind user Base distinguished name (DN) Username attribute This is the LDAP attribute you want users to enter as username when they sign in. Distinguished name for 1 group that includes the person who will complete the installation 2.6 Supported browsers Cisco Meeting Management is supported with the latest released versions of the following browsers: Microsoft Internet Explorer Google Chrome Mozilla Firefox Safari Note: Internet Explorer does not force updates, so we recommend that you manually check that you have the latest version. Cisco Meeting Management: Installation and Configuration Guide 8

9 2 Before you start Note: Safari cannot be used for the first run, because it does not work with a self-signed certificate. It may let you sign in with a self-signed certificate, but it will keep displaying the connection error window. 2.7 System log servers Log storage has been restricted on Meeting Management. However, syslog records can be sent to a remote location. You can configure up to 5 external syslog servers to collect system logs. We strongly recommend that you set up external system log servers. System logs are required for troubleshooting and support. You need the following for connecting your log server to Meeting Management: Server address and port number Protocol (UDP/TCP/TLS) Certificate, if using TLS 2.8 Audit log servers Log storage has been restricted on Meeting Management, and locally stored audit logs are only available with the local system logs. However, separate audit logs can be sent to a remote location as syslog records. You can configure up to 5 external syslog servers to collect audit logs. Audit log servers are optional, but may be required in your organization. The audit logs contain information on users' actions in Meeting Management, such as signing in, changing Meeting Management settings, or performing video operator actions. You need the following for connecting your log server to Meeting Management: Server address and port number Protocol (UDP/TCP/TLS) Certificate, if using TLS 2.9 Certificate for Meeting Management During installation, Meeting Management creates a self-signed certificate that it will use with the browser interface, and when connecting to Call Bridges during the installation and initial configuration. In a production environment you must replace the self-signed certificate that is generated during installation with a certificate signed by a CA (Certificate Authority). You can use an internal or external CA, depending on the requirements in your organization. Cisco Meeting Management: Installation and Configuration Guide 9

10 2 Before you start Certificate requirements: The certificate chain should include the certificate of the CA that signed the certificate, plus any certificates higher in the certificate chain, up to and including the root CA certificate. Your CDR receiver address, as well as any addresses your users will use for the browser interface, should be included in the certificate Call Bridge or cluster prerequisites Before installing and configuring Meeting Management, ensure your deployment meets these prerequisites: A user account for the Meeting Server API. Cisco Meeting Management connects to Cisco Meeting Servers via the API. For security and auditing reasons, we recommend that you set up a separate account for Meeting Management. You need to use the same port as you would use to access the Web Admin Interface. For information on how to set up an account, see "Accessing the API" in the Cisco Meeting Server API Reference guide. You can find it on the Programming Guides page on cisco.com. CDR capacity. Meeting Management configures itself as a CDR (Call Detail Records) receiver for each Call Bridge. Ensure the Call Bridge has suitable capacity for each instance of Meeting Management. An NTP server. A time server must be configured for each Meeting Server in your deployment to make sure that Call Bridges and your Meeting Management are synchronized. We recommend using the same NTP servers for your Meeting Management and for your Meeting Server deployments. You may also require keys for your NTP server (s). Optional: Recorder. If you want to use Meeting Management to start and stop recording, a Recorder must be configured on a Meeting Server within the deployment. Optional: Streamer. If you want to use Meeting Management to start and stop streaming, a Streamer must be configured on a Meeting Server within the deployment. For each Call Bridge, you need the following: IP address or FQDN for your Web Admin Interface Username and password for the API user account that you have set up to use for Meeting Management If using a trusted certificate for verification, you need the CA certificate for the CA that signed the Web Admin Interface certificate. Cisco Meeting Management: Installation and Configuration Guide 10

11 2 Before you start 2.11 Supported Cisco Meeting Server versions Make sure that your Meeting Server version is supported with Meeting Management. Supported versions are: Recommended: Cisco Meeting Server 2.2 or later Note: If participants join using access methods, we recommend using Meeting Server or later to ensure that changing layout for the meeting affects all participants. For more information, see Meeting Server issue CSCvg Note: Owner for a meeting scheduled with TMS is only displayed if you use TMS 15.6 or later and Meeting Server or later. Minimum: Cisco Meeting Server or later Note: 2.1.x versions do not support changing layouts for all participants in a meeting Port information Table 1: Ports for outgoing communication from Meeting Management Purpose Protocol Destination Ports Syslog TCP, UDP 514 (or as configured) Syslog TLS 6514 LDAP LDAP 389 LDAP LDAPS 636 LDAP Global Catalog (where base DN is specified to DC level only) LDAP Global Catalog (where base DN is specified to DC level only) LDAP 3268 LDAPS 3269 Time synchronization (NTP) UDP 123 Name resolution (DNS) UDP 53 Meeting Server API HTTPS The TLS listening port for the webadmin as configured on the MMP of the Meeting Server Cisco Meeting Management: Installation and Configuration Guide 11

12 2 Before you start Table 2: Ports for incoming communication to Meeting Management Purpose Protocol Destination Ports Web interface and CDR receiver HTTPS 443 Note: The administrator can configure Meeting Management-> Meeting Server connectivity on a port other than 443. If so, then the selected port will need to be opened in any firewall. Cisco Meeting Management: Installation and Configuration Guide 12

13 3 First time setup 3 First time setup Before you start setting up Meeting Management, please check the Before you start section above. Meeting Management is available as an OVA file on cisco.com for all customers with a Cisco Meeting Server support contract. Download the OVA from the support section of the Cisco website. The diagram below illustrates the steps you will go through to install and configure Meeting Management. 3.1 Deploy the OVA Note: As recommended by VMware, you must use the web vsphere client (Flash) for deploying your Meeting Management VM. Note: Your vsphere client may differ slightly from what is described in the steps below. Cisco Meeting Management: Installation and Configuration Guide 13

14 3 First time setup To deploy the OVA: 1. Sign in to your VMware environment. 2. Click Actions, then Deploy OVF Template. 3. Select Local file, then browse to the OVA you have downloaded from cisco.com. 4. Continue through the wizard to select name and location, resource, storage, and network details. CAUTION: You must choose thick provisioning, eager-zeroed. On some platforms, lazyzeroing can cause performance issues. Note: If you are asked for IP Allocation settings, leave them blank. Meeting Management has its own configuration and does not use this information. 5. If your deployment is large, change the VM Hardware settings: a. Go to the Configure tab b. From the Settings drop-down, select VM Hardware c. Change CPU from 4 to 8 d. Change Memory from 4 GB to 8 GB. 6. When your new Meeting Management VM is deployed, power it on. 3.2 Install Meeting Management Note: During installation, Meeting Management checks that input has the right format, but it does not perform a full verification. Please check the entered details carefully. Note: The terminal assumes US keyboard layout. Be aware when you want to type special characters. For instance, if you have a UK keyboard, press SHIFT+2 to To install your Cisco Meeting Management: 1. Open the console for the VM you just deployed. 2. Choose whether you want to use IPv4. Cisco Meeting Management: Installation and Configuration Guide 14

15 3 First time setup 3. Choose whether you want to use DHCP. 4. If you chose to not use DHCP, enter IP address, Subnet mask, and Default gateway. 5. Choose whether you want to use IPv6. 6. Choose whether you want to use SLAAC. 7. If you chose to not use SLAAC, enter IP address, Prefix length, and Default gateway. Note: Square brackets are not allowed in these fields. 8. Go to Next and press enter. 9. Enter a hostname for your Meeting Mangement. 10. If required in your network, enter an IP address for up to 2 DNS servers. Note: Square brackets for IPv6 addresses are not allowed in these fields. 11. Go to Next and press enter. 12. Enter IP address or FQDN for an NTP server. Meeting Management supports up to 5 NTP servers. You can only add 1 during installation, but more NTP servers can be added later. 13. If required in your network, check the Use NTP Key checkbox. Cisco Meeting Management: Installation and Configuration Guide 15

16 3 First time setup 14. If you are using a key, enter key number, choose key type, then enter key. Note: Square brackets are not allowed in NTP Server Address field. 15. Go to Next and press enter. 16. Enter details for your self-signed certificate. The CN field is mandatory and should be the FQDN that your users will use to access the Meeting Management browser interface. All other fields are optional. The self-signed certificate is for temporary use during first time setup. Note: For production environments, you must replace the self-signed certificate with a CA signed certificate. You can do this after you have finished the installation and initial LDAP setup. Cisco Meeting Management: Installation and Configuration Guide 16

17 3 First time setup 17. Go to End and press enter. Wait for your Meeting Management to start. The console will display an IP address, fingerprints for your self-signed certificate, and a set of single-use credentials. Note: It may take a few minutes before your Meeting Management is ready for you to sign in to the browser interface. CAUTION: After you sign in to the browser interface for the first time, the single-use credentials cannot be used again. You have to redeploy the OVA if you do not finish setting up LDAP details before the browser is closed. Check the instructions and have all LDAP details ready before you start. 3.3 Set up LDAP server details and add an administrator group Note: All user groups must be configured on your LDAP server before you can add them by mapping Meeting Management to groups on your LDAP server. CAUTION: You cannot change LDAP server for your Meeting Management after first time setup. If you want to use a test LDAP server in your lab environment, you must redeploy Meeting Management when you move it to your production environment. Cisco Meeting Management: Installation and Configuration Guide 17

18 3 First time setup To set up LDAP details: 1. Open a browser and navigate to the IP address that was displayed in the VM console. Note: Safari cannot be used for first time setup, because it does not work with a selfsigned certificate. It may let you sign in with a self-signed certificate, but it will keep displaying the connection error window. 2. Optional: Check that the self-signed certificate has the right fingerprints before you ignore the browser warnings. 3. Enter the single-use credentials that you got from the VM console. CAUTION: After you sign in to the browser interface for the first time, the single-use credentials cannot be used again. You have to redeploy the OVA if you do not finish setting up LDAP details before the browser is closed. Check the instructions and have all LDAP details ready before you start. Cisco Meeting Management: Installation and Configuration Guide 18

19 3 First time setup 4. Enter server address and port number for your LDAP server. Default port numbers: LDAP: 389 LDAPS: 636 Note: If you are using AD, and your base DN is set on domain component (DC) level only, use the default ports for searching the Global Catalog - for LDAP port 3268, for LDAPS port Note: If your LDAP server address is a literal IPv6 address, enter it within square brackets. 5. Choose protocol. LDAP is for connection without certificate, LDAPS is for secure connection, optionally using the certificate trust store for verification. 6. If you are using LDAPS, click Select certificate trust store to upload the certificate chain for your LDAP server. Certificate requirements: The certificate chain should include the certificate of the CA that signed the LDAP server's certificate, plus any certificates higher in the certificate chain, up to and including the root CA certificate. The server address you entered for your LDAP server must be included in the LDAP server certificate. Cisco Meeting Management: Installation and Configuration Guide 19

20 3 First time setup 7. Enter credentials for your LDAP bind user. This is credentials for the user account that will bind (authenticate) Meeting Management to your LDAP server. Note: These fields are case sensitive. 8. Add base distinguished name (DN). The base distinguished name is the node in the LDAP tree where you want Meeting Management to search for users. Note: This field is case sensitive. Note: If your base DN is set on domain component (DC) level only, use the default ports for searching the Global Catalog - for LDAP port 3268, for LDAPS port Cisco Meeting Management: Installation and Configuration Guide 20

21 3 First time setup 9. Choose the LDAP attribute you want users to enter as username when they sign in to Meeting Management. Note: This field is case sensitive. 10. Enter LDAP path for an administrator group that includes the person who will finish the Cisco Meeting Management configuration, typically yourself. The LDAP path is the distinguished name (DN) for the group you want to map to Meeting Management. Note: You can only add one group during the setup. You can add more groups later. Note: This field is case sensitive. 11. Click Check. Meeting Management will look for the group. If the group is found, you can choose View users. Check that the person who will finish the configuration is included, and that users are listed by their usernames. 12. Restart Meeting Management. Cisco Meeting Management: Installation and Configuration Guide 21

22 3 First time setup 3.4 Edit settings for your Meeting Management 1. Use your LDAP credentials to sign in to your Meeting Management. You will see an overview page with notifications. The notifications that are shown in the image below will disappear when you have completed the initial configuration. 2. In the left panel, select Settings. Note: If you do not see you see it. at the bottom of the black pane to the left, scroll down until 3. Optional: Go to the Network tab if you want to add an extra DNS server or IP address. Note: If you type in IPv6 addresses, do not use square brackets here. Cisco Meeting Management: Installation and Configuration Guide 22

23 3 First time setup 4. Optional: Go to the NTP tab if you want to check the status for your NTP server, or if you want to add more NTP servers. Note: If you type in IPv6 addresses, do not use square brackets here. Note: The time displayed is for your Meeting Management server and may differ from the time settings on your computer. The offsets shown are between each connected NTP server and your Meeting Management server. 5. Go to the CDR tab and enter your CDR receiver address. This is the address that Meeting Management will give Call Bridges to use as CDR receiver. If this incorrect, or not set, then Meeting Management cannot receive CDR information from your Call Bridges. Note: We strongly recommend that you use an FQDN, as IP addresses may change. The CDR Receiver address field configures only what Meeting Management gives to Call Bridges, not how your Meeting Management is presented to the wider network. You need to enter an address that is set up in your network to be resolvable and reachable from your Call Bridges. If you want, you can use the same address for your users to access the browser interface. 6. Upload certificate chain to replace your self-signed certificate. This is the certificate that will be presented to the Call Bridges you want to manage and to browsers your users use to access the browser interface. Certificate requirements: The certificate chain should include the certificate of the CA that signed the certificate, plus any certificates higher in the certificate chain, up to and including the root CA certificate. Your CDR receiver address, as well as any addresses your users will use for the browser interface, should be included in the certificate. 7. Upload the private key for your CA signed certificate. 8. Go to the Restart tab to restart your Meeting Management. Note: You can restart now, or you can wait until you have completed the initial configuration. No changes are applied until you have restarted your Meeting Management. Cisco Meeting Management: Installation and Configuration Guide 23

24 3 First time setup 3.5 Add Call Bridges Your Meeting Management connects to Meeting Servers via the Call Bridge API. If you did not set up an API user account on each Call Bridge for your Meeting Management, please do that before you continue. For instructions, see "Accessing the API"in the Cisco Meeting Server API Reference guide. You can find it on the Programming Guides page on cisco.com. Also, your Meeting Management gives Call Bridges the Cisco Meeting Management address as a CDR receiver address. If that address is not set correctly, your Meeting Management cannot receive any information about ongoing meetings. To add a Meeting Server: 1. On the Servers page, click Add Call Bridge. 2. In the Server address field, enter the IP address or FQDN (fully qualified domain name) for your Call Bridge API. This is the same as your Web Admin Interface address. Note: If you type in IPv6 addresses, use square brackets. 3. In the Port field, enter the port number for your Call Bridge API. 4. Enter the Username and Password for your Call Bridge API. Note: For security and auditing reasons, we strongly recommend that you use a separate user account for Meeting Management, as described in the release notes. 5. Enter a Display name. You can choose any display name you want. Keep in mind that it must make sense to other administrators and to video operators. 6. Optional: Use a trusted certificate chain to verify and Upload certificate chain. Certificate requirements: The certificate chain should include the certificate of the CA that signed the Web Admin Interface's certificate, plus any certificates higher in the certificate chain, up to and including the root CA certificate. The server address you entered for your Call Bridge must be included in the Web Admin Interface certificate. 7. Click Add. If the Call Bridge you added is part of a cluster, the other Call Bridges in the cluster are autodiscovered and displayed as unmanaged Call Bridges below. Cisco Meeting Management: Installation and Configuration Guide 24

25 3 First time setup To add auto-discovered Call Bridges: 1. Choose show. 2. In the Actions column for a Call Bridge, click. 3. Enter details for the Call Bridge and upload certificate if relevant. 4. Continue until you have added all Call Bridges in the cluster. 5. Rename cluster to give it a name that makes sense to you as well as all other users. 3.6 Add log servers We strongly recommend that you set up at least one system log server. This is required for our support team to be able to offer efficient support. Note: The latest system logs are stored locally, but the limit is 500 MB of system logs. When the limit is reached, the oldest 100 MB of logs are deleted. To add a system log server: 1. On the Logs page, choose System log. 2. Click Add log server. 3. Enter server address and port number. Default ports are: UDP: 514 TCP: 514 TLS: 6514 Note: If you type in IPv6 addresses, do not use square brackets here. 4. Choose protocol 5. If you chose TLS, Upload certificate chain. The requirements for the certificate chain are: It must include the full certificate chain, up to and including the root CA certificate. The address listed in the certificate must be the same as the one you have entered for the log server. 6. Click Add. Cisco Meeting Management: Installation and Configuration Guide 25

26 3 First time setup 7. Repeat until you have added the log servers you need. Note: The changes are not applied until you restart your Meeting Management. You can restart now or wait until you finished the initial configuration. Note: In this release, audit logs and system logs are not filtered. They are all sent to your system log servers. Optional: If required in your organization, add an audit log server. To add an audit log server: 1. On the Logs page, choose Audit log 2. Click Add log server 3. Enter server address and port number Default ports are: UDP: 514 TCP: 514 TLS: 6514 Note: If you type in IPv6 addresses, do not use square brackets here. 4. Choose protocol 5. If you chose TLS, Upload certificate chain The requirements for the certificate chain are: It must include the full certificate chain, up to and including the root CA certificate. The address listed in the certificate must be the same as the one you have entered for the log server. 6. Click Add. Note: The changes are not applied until you restart your Meeting Management. You can restart now or wait until you have completed the initial configuration. Cisco Meeting Management: Installation and Configuration Guide 26

27 3 First time setup 3.7 Add user groups You may want to add more users to your Meeting Management. Each user group can be assigned one of the following roles: Administrators have full access to Meeting Management. Administrators will typically set up Meeting Management, change configurations, add users, and monitor and maintain the system. Video operators only have access to the Meetings and Overview pages. Video operators monitor and manage meetings, and they perform basic troubleshooting related to ongoing meetings. For instance, they may try to solve the issue if a participant is disconnected from a meeting. Note: User access to Meeting Management is different from access to the Meeting Server and the Meeting App. Even if a user signs in to the Meeting Server and Meeting Management with the same credentials, the same user might have full administrator privileges on the Meeting Server, but only have access to the Meetings page in Meeting Management. To add a user group: 1. On the Users page, go to the User groups tab. 2. Click Add group. 3. Enter LDAP path, then check that you found the right group. 4. Select a role for the group. 5. Click Next. 6. Optional: Copy link so you can send it to your users. The link you see here is your CDR receiver address. If your team has chosen to provide a different address to users for accessing the browser interface, then give them that address instead. 7. Click Done. 8. Restart Meeting Management 3.8 Create a backup We recommend that you create a backup before you start using your Meeting Management. Then you can easily re-use settings if you need to re-deploy. 1. On the Settings page, go to the Backup and restore tab. 2. Click Download backup. 3. Enter a password, then Download. Cisco Meeting Management: Installation and Configuration Guide 27

28 3 First time setup 4. Save the backup file and the password in a secure location. Note: The backup is encrypted and cannot be used without the password. The backup contains: Configuration: All details entered during installation or on your Settings page All details entered on your Users page Database: All details entered about your Call Bridges or Call Bridge clusters, including certificates If you did not yet restart Meeting Management to save your settings, restart now. You can now start using Meeting Management! Cisco Meeting Management: Installation and Configuration Guide 28

29 4 Upgrade from previous version 4 Upgrade from previous version Before you upgrade: Please make sure you have an up-to-date backup of your Meeting Management. For instructions, see the Create a backup section. Plan your upgrade so no important monitored meetings are taking place while you are performing the upgrade. Notify other users before you start upgrading. Note: All users, both video operators and administrators, will be signed out, and data for ongoing and recent meetings will be lost when you upgrade. To upgrade Meeting Management: 1. Sign in to the download area of cisco.com 2. Note the checksums for the new version of Meeting Management. 3. Download the upgrade image file and save it in a convenient location. 4. Sign in to Meeting Management. 5. Go to the Settings page, Upgrade tab. 6. Click Upgrade. 7. Click Upload upgrade file. 8. Select the upgrade image file and click Open. 9. Check that the checksums are the same as the ones displayed on the download site, then Confirm. If the checksums do not match, do not install the upgrade, as the file may have been corrupt. 10. Restart Meeting Management to complete the upgrade. Cisco Meeting Management: Installation and Configuration Guide 29

30 5 Restore a backup 5 Restore a backup Before you restore a backup: Make sure that you have your backup file and the password ready. The password was chosen when you or another administrator created the backup. Decide if you want to restore all settings, or if you just want to restore database or configuration. To restore a previously saved backup: 1. On the Settings page, go to the Backup and restore tab. 2. Click on one or both options: Restore database only restores the Meeting Server configuration (contents of the db.json file). Restore configuration restores all other settings (contents of the config.json file). You will not be able to restore a backup if you don't tick either of the two options. Cisco Meeting Management: Installation and Configuration Guide 30

31 Appendix A Logs Appendix A Logs As an administrator, you can access all logs for Meeting Management. Note: All logs accessed from Meeting Management are for Meeting Management, even though many of the messages are based on information received from Meeting Server Call Bridges. Note: Most timestamps are in UTC. The exception is event logs which are displayed in your browser's time zone when viewed within Meeting Management. A.1 Event logs The event logs give a timeline for what happened in a meeting, i.e. when the meeting started and ended, when participants joined and left, when recording was started, when layout was changed, when participants were muted/unmuted, etc. Event logs for an individual meeting are available as long as the meeting is listed on the Meetings page and can be seen by video operators as well as administrators. You can view the logs on the screen, or you can download them. Event log information is also included in the Meeting Management system log, although you will not see the messages neatly sorted by the meeting they belong to. If your video operators need to keep logs for specific meetings, they may want to download the logs themselves immediately after each meeting has ended. Timestamps for event logs are added by your Meeting Management server, converted to the time zone from your browser settings. Downloaded event logs are displayed in UTC. If logs are re-synchronized with the Meeting Server, new timestamps are given. Timestamps in the meeting details are sent from the Meeting Server and converted to the time zone from your browser settings. If the time for your Meeting Management is not synchronized with the time for the Call Bridge, you may notice a difference between the time seen in the meeting details and time seen in the event logs. Note: All event logs are deleted when you restart or upgrade your Meeting Management. After restart, logs will be recreated for start times of ongoing meetings and join times for connected participants. All other log messages will be lost. A.2 System logs System logs contain all information on what has happened on Meeting Management. The latest system logs can be downloaded from the Logs page, System log tab. Cisco Meeting Management: Installation and Configuration Guide 31

32 Appendix A Logs Only the latest logs are stored locally, so we strongly recommend that you set up an external syslog server to keep the full history in case you need it for Support. A.3 Audit logs Audit logs contain information about actions performed by Meeting Management users. If audit logs are required in your organization, we recommend that you set up an external syslog server for audit logs. A.4 Crash reports From the Logs page, Crash report tab, you can download or delete crash reports. A.5 Log bundle From the Logs page, Log bundle tab, you can download a log bundle that contains information that Cisco Support would need for troubleshooting: The latest system and audit logs Configuration details (redacted to not include passwords) Version number A list of crash reports If you need to contact Cisco Technical Support, always include the log bundle. Cisco Meeting Management: Installation and Configuration Guide 32

33 Appendix B Security hardening Appendix B Security hardening Security Hardening Information on how to deploy and operate VMware products in a secure manner is available from the VMware Security Hardening Guides. Cisco Meeting Management: Installation and Configuration Guide 33

34 Document Revision History Document Revision History Date Description Original document published ESXi 5.5 U2 or later has been added to supported hypervisors Notes that were related to fixed bugs have been removed. Reference to sales and trials representatives in the Upgrade from previous version section have been removed. Cisco Meeting Management: Installation and Configuration Guide 34

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