Creatively Calculated, Purposefully Made

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1 Creatively Calculated, Purposefully Made Website Hosting and Maintenance Packages THIS IS FEVER ver. 1.5 September 2017

2 Life is really simple, but we insist on making it complicated. - Confucius Operating a website can be a complex, unforgiving and costly exercise. However, if you receive good advice, make sound decisions, and entrust the right experts, you can mitigate all the risk, reduce the expenses and simplify the entire process. I have over 17 years of digital experience. Throughout my career I have been entrusted with managing websites for sole traders, through to large multinational companies. I understand the technology, the terminology and the business needs. Most importantly, I understand that your website is your primary line of communication to your existing and potential customers. This ethos is echoed through our team and our service delivery. You re in safe hands. Ben Green Director

3 Why it matters... There are many elements to consider when it comes to effectively managing and future-proofing your website. Entrust the experts to deliver these, so you can focus on your business and your customers. Your Website HOSTING SERVICE Domains DNS Management Hosting Provision Capacity and Bandwidth Uptime Load Balancing Content Delivery Network MAINTENANCE SERVICE Core Software/CMS Updates Plugin and Script Updates Firewall Protection Monitoring and Checks Security Hardening Monthly Content Changes Ongoing Bug Fixes PEACE OF MIND Available Reliable Secure Up-to-date

4 Hosting

5 What are my Hosting Options? 1. CLOUD 2. VIRTUAL 3. SHARE PRIVATE SERVER DEDICATED Stability Security Performance Uptime SLA Stability Security Performance Uptime SLA Stability Security Performance Uptime SLA Low cost of ownership Quick to deploy Easy to manage Better performance and resources IP and domain reputation protection Service level agreement (SLA) Best performance and stability Maximum availability and uptime Service level agreement (SLA) Choose from our cloud packages if you are looking for a low-cost hosting option, whilst enjoying dedicated personal support. Although these packages are not covered by our SLA, we do achieve our annual uptime target of 99.9%. For small and mediumsized business who do not solely rely on their website, our cloud packages provide a balance of cost, performance and stability. If the performance and availability of your website is fairly critical to your business, you should choose a VPS package. With dedicated resources, network connections and IP addresses, they provide far more control over the hosting environment, have less shared services and are covered by our standard SLA. If your website is mission critical, and you require guaranteed performance and flexibility under load and high demand, you should invest in a dedicated hosting environment. We can provide a bespoke package to meet your exact business needs and criteria. It is backed by dedicated support engineers, under a strict SLA and uptime guarantees.

6 Managed Cloud Hosting From per month A balance of cost, permanence and stability Websites Storage Databases Bandwidth Price 1 - Basic 2GB 0 200GB Fast, reliable and scalable Host multiple websites Free backups and support Linux & Windows servers UK data centre 99.9% annual uptime commitment Clustered over multiple servers, our Cloud platform is the ultimate in shared hosting. It is renowned for delivering superb page speeds, consistent reliability, and effortlessly handling unforeseen traffic bursts. Utilising a unique, easy-to-use control panel, the Cloud is packed full of features, providing everything you need to get your blog, e-commerce store or business website up and running. 1 Unlimited 1 400GB Unlimited 2 800GB Unlimited Unlimited 1600GB Unlimited Unlimited 3000GB Unlimited Unlimited Unlimited Unlimited 70.00

7 Managed VPS Hosting From per month Increased performance and reliability... Managed Virtual Private Server (VPS) hosting offers the perfect environment for your website or application to flourish in virtual isolation. Code CPU Cores RAM RAID SSD Storage Bandwidth Price VPS1 1 x core 2GB 20GB SSD 500GB VPS3 2 x cores 6GB 60GB SSD 1500GB Managed uptime, OS support & security Free scheduled daily backups VPS5 2 x cores 10GB 100GB SSD Unmetered VPS8 2 x cores 16GB 160GB SSD Unmetered /7 UK based support Free setup & no minimum contracts Dedicated IP & reputation protection Need more? CALL Our powerful VPS systems are suitable for businesses who need that extra speed, security and peace of mind. Built on the latest cutting-edge technology, our servers are designed to handle intensive sites, applications and development requirements at an affordable price. With a fully managed and custom configured VPS, you can depend on our highly reputable team to provide your business with utmost stability, so you can concentrate on your business.

8 Managed Dedicated Hosting From per month Mission critical solutions... Shared Hosting vs Dedicated Hosting If your website is mission critical to your business operation and requires high demand and Server shared with many websites and services. Allocation Only your sites and services on the server. availability, then having a dedicated hosting setup is the right choice. Dedicated hosting covers a wide range of options, not specifically just a server. From dedicated hardware firewalls to load balanced multi-server installations, we have the partners and Slower response times due to shared resources, especially in times of peak demand. Performance Maximum performance with all resources available at all times. expertise to deliver a solution to meet and exceed your business demands. Every solution is bespoke to each application or Bandwidth and capacity restricted and shared across server. Bandwidth No sharing; full bandwidth and capacity available to you. website, hence, we do not offer standard packages for customers requiring dedicated solutions. Instead, we offer a free consultation and quotation service where we can discuss your requirements in Hosting features and settings are locked down; no customisation. Control The ability to configure the server and services as you require. detail and propose the right solution for you. Bespoke hardware solutions, from per month. Call to discuss. Security is generic, and applied across the platform. Security Security can be tweaked as required, i.e. PCI compliance. Example specification: Intel Xeon E3 (4 core) 8Gb Ram 2x 1TB HD RAD 20TB Bandwidth The reputation of your domain and IP is at risk through association. Reputation Your reputation is in your complete control.

9 Options Now you have your website hosting in order, you need to consider your infrastructure. Standard POP / IMAP accounts provide you with the basic functionality; you can send, receive and manage s. However, if you re reliant on communications, have multiple devices, and require professional features such as off-site backup, synchronised calendars and out of office, then Exchange mailboxes are the more suitable choice. Our service includes full management of all your mailboxes, and we ll even setup your s on your workstations and devices free of charge*. Exchange Mailbox POP / IMAP Mailbox 50Gb Mailbox Capacity Off-site Backup Full synchronisation across all devices inc, Calendar, Contacts and Notes Supported by mobile devices and tablets Basic mailbox functionality IMAP Folders on Server (400mb capacity) Basic mobile device connection No sync for sent mail, contacts and calendar per user per month FREE Unlimited mailboxes included with any hosting package *Remote service only. On-site installation and data migration from old mailboxes / hosting providers is extra. Please call to discuss further.

10 Maintenance & Support...

11 What s the Big Deal? Outdated websites are targets... As you re probably aware from the media coverage, over the last few years there has been a significant increase in cyber security activity. There s been lots of high-profile stories making headlines involving large brands and household names, but this is only scratching the surface of the global problem. Just under half of all UK businesses have identified at least one cyber security breach or attack in the last 12 months. 46% This rises to twothirds among medium-sized firms......and further still for large firms. 66% 68% Many small and medium-sized businesses are now suffering at the hands of a malicious few, and the cost to recover from these breaches can be an unexpected burden. These often random attacks have a few primary aims; To hijack your website and use it for other means, such as the distribution of spam, viruses, or unwanted/illegal content To steal any customer or personal data stored on your website To add ransom demands or exploit financial transactions Average cost of single security breach to business 20,000 19,600 To simply cause trouble, because they deem it an achievement 15,000 3,070 The main influences to website vunerability are: Poor hosting security 10,000 1,570 1,380 Inadequate firewalls Website software not kept up to date 5,000 For a relatively low monthly cost, our maintenance packages address all of these concerns. We provided a guarantee that, should the website be targeted, there will be no extra cost from our side to address the situation. We will take any preventative measures necessary to keep your site running smoothly. 0 ALL Micro/Small Medium Large SIZE OF BUSINESS

12 Why Invest in Website Maintenance? Let us do the hard work... When you buy a car, do you plan to carry out your own MOT s and servicing? Do you have the tools, experience and time to spare? Entrust us, the website experts, to manage your online presence proactively and effectively. Let us worry about the CMS updates. Let us monitor your traffic and security. Let us update your content and fix bugs and browser compliance issues - you can then focus on what s important to you, and your business. We have packages that cater for websites of all sizes and types. We can do as much, or as little, as you require. We allocate resources to you each month and we provide consistent support and service levels. Our team tracks their time and tasks accurately to ensure you get the best value for money. We follow a tried-and-tested process, and we report on all our activity; you will know exactly what we have been doing and when, you can rest easy knowing that your website is in safe hands. Protection We protect your website with the renowned Sucuri Firewall application, actively monitoring traffic and user behaviour to block suspicious actions before they even reach the website. Search Visibility Your website performance is boosted, though caching and content distribution, and your domain and website reputation are protected. All things Google loves. 67% In 2016, 67% of businesses invested in website security and maintenance. Support Time You are allocated dedicated studio time each month to use as you require. Updates, content changes, bug fixes and general support are all taken care of. Peace Of Mind Let us manage your online presence, leaving you to focus on your business and your customers.

13 Website Maintenance Packages From per month Monthly: Update Protect Support Embrace Complete Hours for Updates & Studio Time Full Off-site Cloud Backup (Amazon) Installation of all CMS Updates and Patches Real-time Sucuri Firewall Scanning Our guarantees... 1 No Surprises Your site is kept up-to-date and its security is actively managed and monitored. Inclusive Malware and Security Clean-up Functionality, Form and Tracking Checks Broken Link Scan and Performance Report Blacklist and Domain Reputation Monitoring Sucuri Website Antivirus Scanning Monthly Service Fee Initial Integration Fee FREE FREE No Hassle We work proactively in the background, for you and your site, and provide monthly reports. No Hidden Costs Fixed monthly fee. Any issues with updates and security are resolved free of charge.

14 Any comments or questions? Give us a call or us hello@thisisfever.co.uk