APPENDIX 11 (NAME OF AGENCY) SLA MONTHLY COMPLIANCE REPORT QWEST GOVERNMENT SERVICES INC.
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1 APPENDIX 11 (NAME OF AGENCY) SLA MONTHLY COMPLIANCE REPORT QWEST GOVERNMENT SERVICES INC. Period Covered by Report: (MM/DD/YYYY MM/DD/YYYY) Date of Report: (MM/DD/YYYY) A11-1 RFP: TQC-JTB December 13, 2006
2 1. Voice Services SLA (C ) Routine 99.95% (POP-to-POP) Routine 99.5% (SDP-to-SDP) Critical 99.95% Time to Restore With 8 hours Without Grade of Service (Call Routine Blockage) 0.07 (SDP-to- SDP) 0.01 (POP-to- POP) Critical 0.01 (SDP-to- SDP & POP-to- POP) 2. Circuit-Switched Data Services SLA (C ) Routine 99.95% (POP-to-POP) Routine 99.5% (SDP-to-SDP) Critical 99.95% Time to Restore With 8 hours Without Grade of Service (Call Routine 0.07 (SDP-to- Blockage) SDP) 0.01 (POP-to- POP) Critical 0.01 (SDP-to- SDP & POP-to- POP) 3. Toll-Free Service SLA (C ) Routine 99.95% (POP-to-POP) (POP-to-terminating SDP) Routine 99.5% Critical 99.95% Grade of Service (Call Routine 0.07 Blockage) Critical 0.01 A11-2 RFP: TQC-JTB December 13, 2006
3 Time To Restore Without With 8 hours 4. Combined Services SLA (C ) Routine 99.5% (SDP-to-SDP) Critical 99.95% Grade of Service (Call Routine 0.07 Blockage) (SDP-to- SDP) Critical 0.01 With 8 hours 5. Private Line Service SLA (C ) Routine 99.8% (POP-to-POP) Critical 99.98% Routine 99.4% (SDP-to-SDP) Critical 99.98% Time to Restore With 8 hours Without 6. Frame Relay Service SLA (C ) GOS (Data Delivery Routine 99.90% Rate) (DDR) Critical 99.99% Latency (CONUS) Routine 120 ms Critical 90 ms (PVC) Routine % With 8 hours A11-3 RFP: TQC-JTB December 13, 2006
4 7. Asynchronous Transfer Mode Service SLA (C ) (PVC) Routine % GOS (Max CBR Routine 50 ms Cell Transfer Delay) (CONUS) VBRrt VBRnrt Routine Routine 55 ms 60 ms GOS (Max Cell Loss Ratio) CBR Routine 1.00E-09 VBRnrt Routine 1.00E-06 VBRrt Routine 1.00E-07 GOS (Max CBR Routine 1 ms Cell Delay Variation) VBRrt Routine 1.5 ms With 8 hours 8. Ethernet Service SLA (C ) (EthS) Routine (Single 99.5% Connection) Critical (Double 99.99% Connection) Latency (EthS) CONUS 100 ms OCONUS 200 ms Jitter (Packet) Routine 10 ms Grade of Service Routine 99.95% (Packet Delivery Rate) Critical 99.99% Time To Repair (TTR) Without With 8 hours Grade of Service (Fail Routine 1 minute Over Time) Critical 100 ms 9. Internet Protocol Service SLA (C ) (Port) Routine 99.95% Critical % Latency (CONUS) Routine 60 ms Critical 50 ms GOS (Data Delivery Routine 99.95% A11-4 RFP: TQC-JTB December 13, 2006
5 Rate) Critical % With 8 hours 10. Premises-Based Internet Protocol Virtual Private Network Services SLA (C ) (VPN) Routine 99.9% Latency (CONUS) Routine 120 ms Latency (OCONUS) Routine 300 ms With 8 hours 11. Network-Based Internet Protocol Virtual Private Network Services SLA (C ) Latency Routine 70 ms (CONUS) Latency (OCONUS) Routine 150 ms (VPN) Routine 99.9% (with Dial Failover) Critical 99.99% With 8 hours 12. Voice over IP Transport Services SLA (C ) Latency Routine 200 ms Grade of Service Routine 0.4% (Packet Loss) Routine 99.6% Critical 99.9% Jitter Routine 10 ms With 8 hours 13. IP Telephony Services SLA (C ) Latency Routine 200 ms Grade of Service Routine 0.4% (Packet Loss) Routine 99.6% Critical 99.9% Jitter Routine 10 ms With 8 hours A11-5 RFP: TQC-JTB December 13, 2006
6 14. SONET Services SLA (C ) Routine 99.9% (SONETS) Critical % (SDP-to-SDP) Time to Restore (TTR) Without With 8 hours BER All Optical Wavelength Service SLA (C ) Routine 99.9% (OWS over WDM) Critical % Time to Restore (TTR) Without With 8 hours Grade of Service Routine 100 ms (Restoration Time) Critical 60 ms Bit Error Rate (BER) Routine Dedicated Hosting SLA (C ) (Internet All 99.99% Connection) (Web Site) Routine 99.7% Time to Restore (TTR) Without With 8 hours A11-6 RFP: TQC-JTB December 13, 2006
7 A11-7 RFP: TQC-JTB December 13, 2006
8 A11-8 RFP: TQC-JTB December 13, 2006
9 A11-9 RFP: TQC-JTB December 13, 2006
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