Troubleshooting Tips for the SMART Slate WS200 Wireless Slate

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1 P L E A S E T H I N K B E F O R E Y O U P R I N T Knowledge Base Troubleshooting Tips for the SMART Slate WS200 Wireless Slate SMART Hardware SMART Slate WS200 wireless slate Overview This document covers the following troubleshooting topics: Determining Whether Your Slate Is Connected to Your Computer below Re-establishing the Wireless Connection on next page Deleting a Wireless Connection and Creating a New One on page 3 Understanding Your Slate s LED States on page 4 Troubleshooting Pen Issues on page 5 Details Use the information below to troubleshoot issues with your SMART Slate WS200 wireless slate. Determining Whether Your Slate Is Connected to Your Computer If your computer isn t responding to your slate, check your computer s Bluetooth settings or Bluetooth icon to determine whether your slate is connected to your computer.

2 2 To determine whether your slate is connected Double-click the Bluetooth icon in your computer s notification area (Windows computers) or Dock (Mac computers). The Bluetooth Settings window appears. If your slate is connected to your computer, you see this icon: If your slate isn t connected to your computer, you see this icon: N OT E If your slate is connected to your computer, SMART Slate appears in the list of devices in the SMART control panel. You can also determine whether your slate is connected based on the color of the Bluetooth icon. The following table describes what the different colors of the Bluetooth icon mean. Bluetooth Green White Red Icon Description Your computer detects the USB wireless adapter, and your slate is connected to your computer. Your computer detects the USB wireless adapter, but your slate isn t connected to your computer. Your computer doesn t detect the USB wireless adapter, and your slate isn t connected to your computer. Re-establishing the Wireless Connection If you restart your computer or if it comes out of Sleep or Hibernation mode while your slate is wirelessly connected, your computer and slate lose their connection and the slate s status LED is amber. For more information on the slate s LEDs, see Understanding Your Slate s LED States on page 4.

3 3 To re-establish the wireless connection After your computer has started, press one of the customizable buttons on the slate. The slate reconnects to the computer and the slate s status LED glows green. I M P OR T A N T Do not press the Connect button on the back of the slate or double-click the SMART Slate WS200 icon in the Bluetooth manager. This is unnecessary and will generate an error message. Deleting a Wireless Connection and Creating a New One If you re unable to establish a wireless connection, delete the SMART Slate WS200 connection in the Bluetooth Settings window, and then create a new wireless connection. To delete and create a wireless connection 1. Double-click the Bluetooth icon in your computer s notification area (Windows computers) or Dock (Mac computers). The Bluetooth Settings window appears. 2. Select the SMART Slate WS200 icon, and then press Delete. The Bluetooth Settings dialog box appears. 3. Press Yes. 4. Turn on your slate and press the Connect button. 5. Press New Connection in the Bluetooth Settings window. The Add New Connection Wizard appears. 6. Select the Express Mode check box, press Next, and then complete the steps in the wizard. N OT E If a dialog box appears asking you to enter a pass key, type 0000 in the pass key area, and then press Next. When your slate is wirelessly connected to your computer, the status LED on the slate stops flashing and glows green.

4 4 Understanding Your Slate s LED States Your slate has a status LED and a power LED to help you understand its wireless connection and power states. Status LED The status LED on your slate shows its current wireless connection status. The following table explains the colors and behavior of the status LED. Status LED State Green Dark green Flashing green Amber Description Your slate is connected to your computer. The pen is touching the workspace. Your slate is searching for your computer to create a wireless connection. Your slate was connected to your computer, but the wireless connection was lost.

5 5 Power LED Your slate also features a power LED that shows its power state. The following table explains the colors and behavior of the power LED. Power LED State Green Amber and flashing amber Red and flashing red Off Description The battery is fully charged. OR The USB charging cable is connected to your computer and your computer is powering your slate. The battery charge is low. Connect the USB charging cable to charge the battery. The battery is completely drained. Connect the USB charging cable to charge the battery. The battery isn t connected. Check the battery compartment and ensure the battery is properly installed. OR The battery insulation film is in the battery compartment. Remove the battery insulation film. Troubleshooting Pen Issues If you encounter issues using the pen, refer to the following table. Symptom You re unable to use the pen to select or write on the interactive pen display. OR When you write or draw with the pen, you see a pointer instead of digital ink. You re unable to double-click. Solution Soften the pen s tip feel. In the SMART control panel, select SMART Hardware Settings > Pen and Button Settings, and then adjust the Tip Feel slider. Adjust the double-click zone. In the SMART control panel, select SMART Hardware Settings > Mouse Settings, and then adjust the mouse setting. You re unable to use the rocker switch. Ensure that the lower and upper rocker switch buttons are set to the functions you want. In the SMART control panel, select SMART Hardware Settings > Pen and Button Settings, and then select the functions from the drop-down lists. If the issue persists, contact SMART Support.

6 6 First Published April 14, Support or Toll Free (U.S./Canada) 2010 SMART Technologies ULC. All rights reserved. SMART Slate, the SMART logo and smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is a registered trademark and is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. All other third-party product and company names may be trademarks of their respective owners. Contents are subject to change without notice. 04/2010.