Version A For HME System 30

Transcription

1 PC /19/98 HME# Rev PC30 Software Version A.1.01 For HME System 30 Installation and Operating Instructions

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3 IMPORTANT READ CAREFULLY BEFORE OPERATING SOFTWARE By loading and using this software in your computer, you indicate your acceptance of the following HME software license agreement. If you do not agree to the terms of this agreement, promptly return the unused disk in its original package with the accompanying written material to the place where you obtained them. SOFTWARE LICENSE AGREEMENT This software is owned by HM Electronics, Inc., and is protected by United States copyright law and international copyright treaty provisions. HME grants you the right to use one copy of the enclosed software program on a single computer. You may make one copy of the software or transfer the software to a single hard disk solely for backup or archival purposes. You may not rent or lease the software, but you may transfer the software and accompanying written material on a permanent basis provided you remove the software from your computer and retain no copies, and the recipient agrees to the terms of this agreement. You may not modify, alter, reverse engineer or decompile the software. The word ComSwitch is a registered trademark of Command Communications, Inc. The HME logo and the word COMMUNICATOR are registered trademarks of HM Electronics, Inc. Copyright HM Electronics, Inc. October 1998

4 Table of Contents SECTION 1. GENERAL... 1 SECTION 2. PC30 INSTALLATION EQUIPMENT CONNECTIONS Cable Connections from Computer Directly to System 30 Timer Unit for Data Collection at the Same Store Cable Connections from Computer to Modem for Data Collection from Remote Store Locations Cable Connections from System 30 Timer Unit to External Modem at Remote Store Locations Recommended External Modems to Connect to the System 30 Control Unit Recommended Modems to Attach to the PC Running the PC30 Software Optional ComSwitch Installation and Operation PC30 SOFTWARE INSTALLATION... 9 SECTION 3. PC30 STARTUP AND OPERATION PC30 STARTUP Setting Up Ports PC Connection to through RS-232 Cable to System 30 Timer at This Store Setup for Modem Connection to System 30 Timer at Another Store Location PC Connection through Modem to System 30 Timer at Another Store The Connection Process PC30 DATA COLLECTION Raw Car Data Format Archive Procedure Spreadsheet Data Format Frequency of Collection of Raw Car Data Setting a File Delimiter Collecting All Available Raw Car Data Collecting Raw Car Data for Specific Dates Monitoring Car Data THE HELP MENU DISCONNECTING FROM A SYSTEM 30 TIMER SECTION 4. LIMITATIONS OF THE PROGRAM SECTION 5. IN CASE OF PROBLEMS List of Figures 1. RS-232 cable pin connections (PC to timer control unit) PC and System 30 Control Unit cable connections RS-232 cable pin connections (PC to external modem) PC and external modem cable connections RS-232 cable pin connections (timer control unit to external modem) Cable connections for System 30 Control Unit and external modem at remote stores... 7

5 SECTION 1. GENERAL PC30 allows System 30 raw car data to be collected in a personal computer (PC). The data is stored as a file, in a format that can be read and analyzed using spreadsheet or database software. PC30 also allows the car activity in the drive-thru lane to be monitored during store operating hours. PC30 is compatible with Windows 3.1, Windows 95 or Windows 98. A standard keyboard and a mouse must be used together to operate the system. A modem can be used with PC30 software to access data from remote store locations. These instructions provide information necessary for installation and initial setup of the PC30 program. Minimum requirements for use of PC30 software! IBM compatible PC with a 386, 486 or Pentium microprocessor! Minimum of 2.5 megabytes memory! Minimum of 512 kilobytes available conventional memory! Minimum of 20 megabytes available hard disk space! One available RS-232 serial port or a modem interface! Serial interface cable appropriate for your PC (See note on page 3.)! System 30 Timer with Version 1.01 or later firmware! Microsoft or compatible mouse! Microsoft Windows 3.1, Windows 95 or Windows 98! Familiarity with Windows operating system 1

6 SECTION 2. PC30 INSTALLATION 2.1 EQUIPMENT CONNECTIONS RS-232 interface cables must be used to connect PCs, System 30 control units and modems. The cables can be obtained from a computer hardware dealer or can be ordered by calling the HME Sales Department at (858) HME cables are available in 10 ft. (3.05 meter) and 100 ft. (30.48 meter) lengths Cable Connections from Computer Directly to System 30 Timer Unit for Data Collection at the Same Store An RS-232 serial interface cable must be used to connect the computer (PC) to the timer unit. It must have a standard 9-pin female "D" connector at the timer end, and a 9-pin or 25-pin female "D" connector at the computer end (depending on whether a 9-pin or 25-pin serial input connector is available on your PC).! It must be shielded to prevent interference.! Maximum cable length should not exceed 150 ft. (4.88 meters) for reliable communication.! It must be a crossover cable.! Pin connections for the cable wires must be as shown in Figure 1. Figure 1. RS-232 cable pin connections (PC to timer control unit) 2

7 Connect the cable directly from the computer to the timer unit as follows. Refer to Figure 2.! Plug the 9-pin female connector on the interface cable into the connector on the bottom of the System 30 control unit. Tighten the screws to secure the connector to the unit.! Plug the female 9-pin or 25-pin connector on the other end of the interface cable into the serial port connector on the back of the PC. NOTE: Be certain you have the correct interface cable for your PC. Some PC's have either two 25-pin connectors or two 9-pin connectors, and some have one of each. Figure 2. PC and System 30 Control Unit cable connections 3

8 2.1.2 Cable Connections from Computer to Modem for Data Collection from Remote Store Locations If an external modem is used, an RS-232 serial interface cable must be used to connect the computer (PC) to the modem. It must have a standard 9-pin female "D" connector at the computer end, and a 25-pin male "D" connector at the modem end.! It must be shielded to prevent interference.! Maximum cable length should not exceed 150 ft. (45.72 meters) for reliable communication.! It must be a straight-thru modem cable.! Pin connections for the cable wires must be as shown in Figure 3. Figure 3. RS-232 cable pin connections (PC to external modem) 4

9 If an external modem will be used, connect the cable directly from the computer to the modem as follows. Refer to the top part of Figure 4.! Plug the 25-pin male connector on the interface cable into the connector on the modem. Tighten the screws to secure the connector to the unit.! Plug the female 9-pin or 25-pin connector on the other end of the interface cable into the serial port connector on the back of the PC. NOTE: Be certain you have the correct interface cable for your PC. Some PC's have either two 25-pin connectors or two 9-pin connectors, and some have one of each.! Connect the standard telephone cables modem as shown in the top part of Figure 4. If the computer has an internal modem, connect the standard telephone cables directly to the computer as shown in the bottom part of Figure 4. Figure 4. PC and external modem cable connections 5

10 2.1.3 Cable Connections from System 30 Timer Unit to External Modem at Remote Store Locations An RS-232 serial interface cable must be used to connect the System 30 Timer Control unit to the modem. It must have a standard 9-pin female "D" connector at the timer end, and a 25-pin male "D" connector at the modem end, as shown in Figure 5.! It must be shielded to prevent interference.! Maximum cable length should not exceed 150 ft. (45.72 meters) for reliable communication.! It must be a straight-thru modem cable.! Pin connections for the cable wires must be as shown in Figure 5. Figure 5. RS-232 cable pin connections (timer control unit to external modem) 6

11 Connect the System 30 Timer Control Unit to the modem as shown in Figure 6. Note the two different configuration possibilities, depending on whether or not the optional ComSwitch will be used. If the optional ComSwitch will not be used, connect the cables as follows. Refer to the left side of Figure 6.! Plug the 9-pin female connector on one end of the interface cable into the connector on the bottom of the System 30 control unit, and plug the 25-pin male connector on the other end of the cable into the connector on the modem. Tighten the screws to secure the connectors to the units.! Connect a standard telephone cable from a telephone to the modem, and another from the modem to a telephone wall jack. Note that if the telephone handset is picked up while the modem is in use, the connection will fail. HME therefore provides an optional ComSwitch, which allows the phone line from the wall jack to be shared between the telephone and the modem so they do not interfere with each other. If you pick up the telephone handset to make a call while the modem is in use, you will get a busy signal. Figure 6 shows how to connect the ComSwitch to the modem, telephone and line from the wall jack. Figure 6. Cable connections for System 30 Control Unit and external modem at remote stores If the optional ComSwitch will be used, connect the cables as follows. Refer to the right side of Figure 6.! Plug the 9-pin female connector on one end of the interface cable into the connector on the bottom of the System 30 control unit, and plug the 25-pin male connector on the other end of the cable into the connector on the modem. Tighten the screws to secure the connectors to the units.! Connect a standard telephone cable from a modem to the ComSwitch Fax/Modem input, and another from the ComSwitch Line In input to a telephone wall jack.! Connect a standard telephone cable from a telephone to the ComSwitch phone input. 7

12 2.1.4 Recommended External Modems to Connect to the System 30 Control Unit The only external modems recommended for connection to the System 30 control unit (Refer to Figure 6 on page 7.) are the US Robotics Sportster 14,400, 28,800, 33,600 or 56K Faxmodems. If any other modem is used, be certain it is Hayes-compatible and meets the requirements below. All modems connected to the System 30 control unit must be able to permanently save the following parameters (via DIP switches or nonvolatile memory), so they are retained after the modem is powered down:! Auto Answer Only Mode! Transmit and Receive at 9600 Baud only! No Parity! 8 data bits! 1 stop bit! Hardware (RTS/CTS) Handshake! Local Echo off Recommended Modems to Attach to the PC Running the PC30 Software The following internal/external modems are recommended for use with the PC on which the PC30 application will be running (Refer to Figure 4 on page 5.). If a modem other than those listed below is used, be certain it is Hayes-compatible.! US Robotics Sportster 28,800 Faxmodem! US Robotics Sportster 33,600 Faxmodem! US Robotics Sportster 56K Faxmodem! Aspen 14,400 Data Fax Modem! Megahertz XJ1144/XJ2144 (14, 400 Modem) All modems connected to the PC that is running the PC30 software must meet the following standards/settings:! Transmit and Receive at a minimum of 9600 Baud! No Parity! 8 data bits! 1 stop bit! Hardware (RTS/CTS) Handshake Optional ComSwitch Installation and Operation Refer to page 7 of this manual, and to the ComSwitch Operator s Guide for further instructions on how to install, operate and maintain the ComSwitch product. After you install the ComSwitch, you MUST reset the switch with the following procedure:! Take the phone off the PHONE port off-hook.! Press #t999(three beeps will be heard)t.! Hang up the phone. 8

13 2.2 PC30 SOFTWARE INSTALLATION To install PC30 under Windows 3.1, Windows 95 or Windows 98:! Insert the diskette into disk drive A: or B:.! Under Windows Explorer or File Manager, double click on drive A: or B:, then double click on the Disks folder.! Double-click on the setup.exe file.! The HME logo will appear briefly. Please read the license agreement carefully. If you do not agree to comply with the license agreement, select Disagree, and the PC30 software installation will stop. If the license agreement is acceptable, select Agree and continue. Read the information on the screen. If the Folder shown is acceptable, select Next>. If you would like to create a new Folder, enter the path and folder name, then select Next>. 9

14 If a file group called PC30 is acceptable, select Finish. If you would like to select a different file group, scroll down until you find an acceptable file group name. Select that name, then select Finish. Read the information on the screen, then select OK. To uninstall PC30 anytime: To uninstall PC30, double-click the Unstall.exe file in the PC30 folder in your C: drive. Select OK on the UnInstall screen. 10

15 SECTION 3. PC30 STARTUP AND OPERATION The PC30 provides a user-friendly computer (PC) interface to the System 30 timer, with the ability to save reports on disk and monitor car activity. It contains on-line help to assist you with its operation. This section presents a step-by-step guide through each computer screen presentation in the PC30 operation. If you have further questions regarding operation of the PC30 software, contact HME at For more detailed information on the System 30 and its configuration settings please refer to the System 30 Operating Instructions. Throughout these instructions, the following standards apply:! Items that can be selected from the computer screen with your mouse or keyboard are shown bold faced in the text.! To select an item with the mouse, put the cursor over the item and click once with the left mouse button.! When using the keyboard to select menu items, press the <Alt> key at the same time as the letter key that corresponds to the underlined letter on the menu selection. If you need to make a second selection, such as from a second drop-down menu, you must continue holding down the <Alt> key while you press the letter key that corresponds to the underlined letter on the second menu selection. If you release the <Alt> key and press it again, you will be returned to the main menu.! To select an item using the keyboard, use the <Tab> key to move the highlight ahead to the next item, or use the <Shift> + <Tab> keys to move the highlight back to the previous item.! To move through a data field in a box on the screen, use the <Tab> key to select/highlight the box, then use the left and right arrow keys to move through the existing data. To delete any of the existing characters, place the cursor in front of a number or letter in the box, then press the delete <Del> key. You can also place the cursor after a number or letter, then press the <Backspace> key to delete it.! To enter numbers or data in a box on the screen, the keyboard number or letter keys must be used.! To select OK or Save and accept any entries or selections you have made, select OK or Save by clicking on it with your mouse cursor, or press <Alt>+O (for OK) or <Alt>+S (for Save) on the keyboard.! To cancel any entries or selections and return to the main menu, if using the mouse, select Cancel or Exit or the W box by clicking on it with your mouse cursor. If using the keyboard, press the <Esc> key, or press <Alt>+C (for Cancel) or <Alt>+E (for Exit). 11

16 3.1 PC30 STARTUP To start PC30 in Windows 3.1, use the mouse and cursor as follows.! Locate the HME PC30 icon in the workgroup you set up for PC30.! Double click on the icon. To start PC30 in Windows 95 or Windows 98, use the mouse and cursor as follows.! Select the Start button on your screen.! Move your cursor to Programs, then PC30.! Click on the PC30 icon. PC30 begins operation with the PC30 identification bar across the top of the screen and the main menu in the gray bar below it. The Welcome to PC30 screen is displayed below the main menu. Select General from the main menu. Select Connect from the General menu. You must now make selections based on whether your PC is connected directly to the System 30 Timer unit with an RS-232 cable, or is to be operated through a modem Setting Up Ports Select Edit Ports from the Connect to a System 30 Timer menu. From the Set Ports menu, select the COM port where your RS-232 cable or Modem is connected to your PC, then select OK. These settings will be stored by the PC30 software and used the next time the system is started. 12

17 3.1.2 PC Connection through RS-232 Cable to System 30 Timer at This Store If your System 30 Timer is connected to your PC with an RS-232 cable, be certain Use RS-232 is selected and select OK. The PC30 will automatically connect (logon) to the System 30. Go on to section Setup for Modem Connection to System 30 Timer at Another Store Location If your PC is connected through a modem to a System 30 Timer at another store location, be certain Use Modem is selected. Select OK if your modem connection is already set up, and go on to section Select Edit Modem to change the setting for the modem installed on your computer or to add a new modem entry. (This may take a few seconds.) Select Cancel to exit the menu. Under Select a modem, select the type of modem your computer is using from the drop-down list of modems. Select OK to enter your selection. If you did not find your modem on the list, you can add a new modem by selecting Add new modem and entering another modem in the Modem Name box. Locate the modem string in your modem manual, and enter it into the Initialization String box (A modem string is a series of characters and spaces that identify a particular modem.), then select Save to save the new string. 13

18 Use the Set Modem Time-out drop-down menu to set the desired amount of time allotted to establish a modem connection, then select OK. The system will return to the Connect to a System 30 Timer menu PC Connection through Modem to System 30 Timer at Another Store Select Use Modem (section 3.1.3) if your System 30 Timer is connected to the PC through a modem. Click OK. The Dial/Edit Store menu displays. NOTES: 1. If you are calling from an office that requires dialing a number such as 9 for an outside line, in the Phone Number listing, you must add the number followed by a comma, followed by the actual phone number. Example: If the number is , enter 9, If you are calling a store that has a ComSwitch on the phone line, and the call is not long distance, you must add,#11,#11,#11 to the end of the phone number. Example: If the number is , enter ,#11,#11,#11 3. If you are calling a store that has a ComSwitch on the phone line, and the call is long distance, you must add,,,#11,#11,#11 to the end of the phone number. Example: If the number is , enter ,,,#11,#11,#11 To add a store and phone number to the list, enter the number for the modem at each System 30 location you want to interface with from your PC in the Phone Number box. Enter any identifying information in the Store Description box, then select the Add this store box. To delete a number and store from the list, select the store number then select the Remove this store box. To have the PC30 dial a modem number for a store on the list, select the store number, and then select the Dial the number box. The PC30 will automatically connect to the System 30 Timer at the selected store. To return to the main menu without connecting to a store, select Exit The Connection Process As you complete either section or 3.1.4, the 30-second connection process begins automatically. This process causes the PC30 to retrieve all current settings from the System 30 Timer (such as time, date and store ID), to enable you to monitor/control the timer system from your computer. When the connection process is complete, the screen shown to the left will appear. 14

19 3.2 PC30 DATA COLLECTION With the System 30 Timer connected to your PC, this version of the PC30 software allows you to obtain raw car data from the System 30 Timer, store the data in files and import it into spreadsheet software. Sections through describe the data format and file management operations associated with the raw car data. Sections and tell you how to collect the raw car data. If you have further questions, refer to the Help menu instructions described in section 3.3. NOTE: To prevent all of your raw car data from going to the same file, you must use the Store ID number that has been set up in the System 30 Timer at each store you will be collecting data from, as described in the System 30 Installation/Maintenance Instructions Raw Car Data Format As shown in the following table, the format of the raw car data is ASCII text with either tab or comma delimiters (boundaries) between major fields such as DATE, TIME, EVENTS, QUEUE EVENTS, etc. Each line is followed by a new line character (5). This format allows the raw car data to be imported into spreadsheet and database applications for analysis. Refer to section 3.2.5! For multi-store businesses, the event names stored in the raw car data may vary from store to store. To allow stores with different lane setups to be combined for analysis in a spreadsheet, the raw car data files include entries for all possible event names.! The raw car data files also include entries for all possible queue event times which follow events. Thus, there is a QMenu field since the event name Menu may have been assigned to a detection point, and there may be an assigned detection point after Menu. ----Departure Date Time EVENTS (in seconds) Date Time Alert... Menu... Service... 12/01/97" "03:21 pm" /01/97" "03:22 pm" /01/97" "03:23 pm" QUEUE EVENTS LANE/QUEUE/STORE Data QAlert QMenu Lane CarsInQ Event StoreID Car_Departure Car_Departure Car_Departure 1 The raw car data is recorded in one of two files, STOREID.RC1 or STOREID.RC2. The.RC1 files are used to store raw car data when updating the database (see section 3.2.6). The.RC2 files are used to store raw car data for specific dates and times (see section 3.2.7). STOREID is based on the Store ID of the System 30 Timer being accessed. As the raw car data is collected for a given raw car data request, it is added to the existing.rc1 or.rc2 file for that store. These files will continue to grow until the data contained in them is properly archived, as described in section

20 3.2.2 Archive Procedure Regular archiving of PC30 files is important for several reasons:! To avoid losing new data from the System 30 Control Unit.! To avoid having imported.txt file size exceed your spreadsheet program s record limit.! To conserve disk space on your PC. In order to archive raw car data files, the.rc1 and.rc2 files must be renamed as.txt files with a unique file name prefix (e.g. STOREID-date.TXT). These text files can then be imported into a spreadsheet or saved in an archive folder. After an.rc1 or.rc2 file has been renamed, the PC30 will automatically create a new.rc1 or.rc2 file the next time raw car data is gathered from that System 30 Timer. Since the PC30 continuously adds data to the existing.rc1 and.rc2 files, it is important for you to archive the raw car data that is being collected in order to avoid filling up the disk space where these files are located Spreadsheet Data Format When raw car data is imported into a spreadsheet program that supports the use of tab or comma delimited data, it can be placed in tables for further analysis as shown in the following table. This is an example of a typical spreadsheet with raw car data transferred from the System 30 Timer via the PC30. Date Time Greet Menu* Service QMenu* Lane CarsInQ Event Store ID 10/04/98 12:02 PM Car 5368 Departure 10/04/98 12:07 PM Car 5368 Departure 10/04/98 12:08 PM Car 5368 Departure 10/04/98 12:12 PM Car 5368 Departure 10/04/98 12:15 PM Car 5368 Departure 10/04/98 12:21 PM Car Departure 5368 * The Menu column (for example) lists the time a car spent at the detector associated with the Menu Board, and QMenu lists the time spent between the Menu Board and the Service Window. Microsoft Excel is recommended as the spreadsheet for importing of the.txt files derived from the.rc1 and.rc2 files. Other spreadsheet programs capable of importing tab or comma delimited text files may also be used to import the raw car data. NOTE: Some spreadsheet programs have a limit to the number of lines of text they can import. Because of this limit, the.rc1 and.rc2 files should be archived when these files approach the spreadsheet program's limits. For example, Excel s limit is 16,192 lines. Since each line of raw car data coincides with an individual car, a limit of data for 16,192 cars can be collected before an Excel spreadsheet will begin to lose data. In order to not lose data when importing.rc1 or.rc2 files into Excel spreadsheets, your files should be archived on a regular basis as described in section The frequency of archiving your data will depend on the level of activity through each store's drive-thru. 16

21 The following example shows how the collected data can be used to compute useful times, such as Total Experience Time. Total drive-thru experience time calculations depend on what events are used in the calculations. Example: Menu + QMenu + Service = Total Experience Time In some situations, it may not be desirable to include time spent at the menu board in the caluclation. Example: QMenu + Service = Total Experience Time (not including menu board) NOTE: Greet time is not included in total time calculations. Greet time is the amount of time it takes the drive-thru crew to greet a drive-thru customer at the order point Frequency of Collection of Raw Car Data Raw car data should be collected as described in Section on a regular basis in order to not lose any of the data that is continuously being recorded on the System 30 Timer. If the disk space for raw car data storage is full, new data being recorded will overwrite the oldest data in the System 30 Timer. The following table shows System 30 maximum vehicle storage capability, and can be used as a guide to the frequency at which the raw car data should be archived. Detection Points Used for Each Lane One Lane 14,000 9,800 7,500 6,000 5,100 4,400 Two Lane 14,000 9,800 7, Six Lane 14, If for example, a store has two detection points and two lanes, the System 30 timer is able to store raw car data for up to 9,800 cars before any records are written over. If this store serves 500 cars a day in both lanes, the PC30 will need to collect the raw car data at least once every 9,800/500 = 19 days. You will need to determine the data collection frequency of each store based on this table and the average number of cars the store serves Setting a File Delimiter Before importing the data to your spreadsheet software, you must set the file delimiter required by the spreadsheet software you are using. Delimiters are the characters used to separate data and cause it to go into various locations on a spreadsheet. Select Set File Delimiter from the Database menu. Consult your spreadsheet software manual or Help files to find out if the delimiters should be tabs or commas. Select Tab or Comma for the correct delimiter type. 17

22 3.2.6 Collecting All Available Raw Car Data You can collect all raw car data available for any store you have selected on the Dial/Edit Store screen shown in section by following the instructions below. Select Database from the main menu. Select Update Database from the Database menu. NOTE: You must disconnect from one System 30 Timer before you can collect data from a second System 30 Timer (see section 3.4) The first time Update Database is selected, the PC30 will collect all available raw car data collected by the System 30 Timer in the last 60 days. The data will be stored as an ASCII file, which can be imported into spreadsheet software. Each time Update Database is selected again, it will add all new raw car data collected by the timer since the last time the database (the ASCII file) was updated. NOTE: Only raw car data currently stored in the timer can be retrieved. Refer to section While the database is being updated, a sweeping asterisks activity display will appear. NOTE: You cannot make menu selections while data is being collected. When DONE appears on your computer screen, the data will have been stored as an ASCII file, and will be ready to import into a spreadsheet. The file is named as the store ID number with the file extension.rc2, and can be found in the directory C:\PC30\Database, assuming you installed the PC30 software in c:\pc30. Data collected from several stores will be found in the same directory, in files named with each store s ID number. When updating data from more than one remote store location, you must dial the modem number of each store using the Dial/Edit Store screen shown in section 3.1.4, and update the database of each store separately. 18

23 3.2.7 Collecting Raw Car Data for Specific Dates You can collect raw car data for any number of consecutive dates, for any store you have selected on the Dial/Edit Store screen in section 3.1.4, by following the instructions below. Select Reports from the main menu. Select Raw Car Data from the Reports menu. NOTE: Grayed-out selections are not available in this version of PC30. Select the beginning and ending dates for the report from the drop-down menus under Month, Day and Year on the Raw Car Data Report menu. Enter the beginning and ending times for the report under Hour, then select OK. While the data is being collected, a sweeping asterisks activity display will appear. NOTE: You cannot make menu selections while data is being collected. When DONE appears on your computer screen, the data will have been stored as an ASCII file, and will be ready to import into a spreadsheet. The file is named as the store ID number with the file extension.rc1, and can be found in the directory C:\PC30\Database, assuming you installed the PC30 software in c:\pc30. Data collected from several stores will be found in the same directory, in files named with each store s ID number. If there is a preexisting.rc1 file and a second raw car data request is made, the new data will be added to the existing.rc1 file. To avoid adding data to an existing.rc1 file, archive each file as described in section When obtaining raw car data from more than one remote store location, you must dial the modem number of each store using the Dial/Edit Store screen shown in section 3.1.4, and run raw car data reports for each store separately. 19

24 3.2.8 Monitoring Car Data The Monitor Car Data feature of the PC30 allows you to observe current drive-thru activity from a store s System 30, during normal operating hours. Up to 100 car data entries (lines) can be displayed, after which the oldest entry will be discarded as each new entry appears. Select General from the main menu. Select Monitor Car Data from the General menu to open Monitor Car Data from System 30" menu. Select START to begin monitoring drive-thru activity at the first detector. Waiting for Next Car... will be displayed until the next car arrives at the first detector in the drive-thru lane. 20

25 As each car departs the drive-thru lane in the selected store, an entry will appear on the PC30 display on your computer. Each line represents one timer event, which may be a car, a power failure, a system reset, etc. Times for cars that complete the normal drive-thru process are shown below each of the respective headings on the heading line. For example, for a lane that includes a menu board and service window, the heading line would be like the one shown to the left, including the following: Depart: the time a car departs the service window. MENU: the amount of time a car spent at the menu board or speaker post. SERVI: the amount of time a car spent at the service window. TOTAL: the total time a car spent in the drive-thru lane, from its arrival at the menu board or speaker post to its departure from the service window. The table below gives descriptions of entries in the Monitor Car Data display shown above. 1 heading line column headings for data recorded for cars that have completed the normal drive-thru process. See 4 below and in the display above. 2 Power Fail indicates the System 30 has lost power. 3 PRE-ALT Pre-Alert is an example of an independent detection point. Independent points will show only the time a car left, the abbreviated detection point name and the time the car was at that point. 4 car data line shows data for cars that completed the normal drive-thru process. 5 VDB reset indicates the vehicle detector has been reset. 6 > Lane max car indicates that a car has been deleted because it exceeds the maximum number of cars in the drive-thru lane, for which data can be collected. 7 Delete car indicates a car s data entry has been deleted by a manager. 8 Pullout car indicates a car has pulled out of the drive-thru lane without completing the drive-thru process. 9 System reset indicates the System 30 has been reset. To exit the Monitor Car Data mode, select CANCEL or the X box at any time. Shutting down Monitor... will be displayed for a short time while the monitor function is ending. 21

26 3.3 THE HELP MENU The PC30 Help file can be accessed while PC30 is in operation. Select Help from the main menu. Select Contents from the Help menu. Select the topic for which you need help from the PC30 Help Contents menu. You can display the About PC30 dialog box by selecting Help, About PC30... from the Main Menu. This dialog box shows the toll-free HME phone number ( ), the program version number, and program copyright information. Select About PC30 from the Help menu.the About PC30 screen displays information about the release version of the PC30 software running on your system. Select Exit or the W box (in the upper right corner) when you have finished viewing the About PC30 information, to return to the main menu. 22

27 3.4 DISCONNECTING FROM A SYSTEM 30 TIMER After you have connected to the System 30 Timer and have collected the raw car data you must first disconnect from the timer in order to connect to another store s timer or to exit the program. Select Disconnect from the General menu. Confirm your decision to disconnect from the System 30 Timer by clicking OK. Click Cancel if you want to stay connected. When DONE appears on your computer screen, the system is disconnected. You can now Exit the PC30 program. WARNING: Do not disconnect from the System 30 Timer while it is collecting data, or the file associated with the data will be missing some records. WARNING: HME recommends that you disconnect from the timer after you have completed your car data collection. If you do not disconnect from the timer and do not perform other car data collection, the timer will automatically disconnect from the PC30 after 5 minutes. 23

28 SECTION 4. LIMITATIONS OF THE PROGRAM The PC30 program provides data retrieval capability from System 30 Control Units in the form of basic ASCII files to which new data is added each time the operator requests data. This program does not perform file management or file archiving. It is therefore necessary to process data files generated by the PC30 software using other PC software (such as Excel, dbase, Lotus 1-2-3) in order to perform file maintenance and ensure the data downloaded from the System 30 is protected and not lost. As of the date of this manual, the PC30 Software is designed to retrieve raw car data from the following versions of the System 30 Control Unit: PC 30 System 30 Version A.1.01 Version 1.01, 1.02, Version A.1.01 Version , , Compatiblity of future versions of the PC30 software may change, and new features in later versions of the System 30 control unit may not be compatible with older versions of the PC30 software. 24

29 SECTION 5. IN CASE OF PROBLEMS PROBLEM PROBABLE CAUSE SOLUTION Unable to start PC30 RS-232 cable problem Be certain you have used the correct straight-through cable connection with timer that matches the cable shown in Figure 3, page 4. (with PC connected through a modem to the System 30 Timer) No power to modem Incorrect COM port selected EXTERNAL MODEMS ONLY BOTH INTERNAL AND EXTERNAL MODEMS BEFORE RUNNING PC30 START THE PC30 PROGRAM Be certain cable connectors are properly plugged into the correct sockets on the modem and the Comm port of the PC, as shown in Figure 4, page 5. Be certain the modem s power supply is plugged into the power receptacle and connected to the modem, and that the modem is turned on. Be certain the COM port selected is the one the modem is actually plugged into. Wrong type modem Be certain the modem you are using meets the requirements being used described in sections and on page 8, Wrong type telephone line Incorrect telephone line connections Be certain the phone line is an analog line. A modem should not be connected to a PBX or digital phone system. Be certain the modem is properly connected to the telephone line, using the phone jack labelled line on the back of the modem. Some modems feature two phone jacks, one for the telephone and one for the phone line. Connect the phone jack labelled line to the phone jack socket on the wall. Incorrect Modem COM port Enter the Set Ports menu by selecting General, Connect, selected Edit Ports as described in sections 3.1 and on page 12. Be certain the Modem COM port selected matches the COM port you are using for the modem. If you do not know the COM port number, do the following:! Select the first Modem COM port, exit the Set Ports menu and try to make the modem connection.! Repeat this process, selecting a different Modem COM port in the Set Ports menu until all the COM ports have been tried.! If you still cannot make a connection, Call HME.* PC30 times out while connecting to remote modem Enter the Modem Edit menu to edit and increase the modem timeout. This will allow the program to wait additional time for modems to connect. * For assistance, call HME Customer Support at or Fax (Attn: Customer Support). 25

30 PROBLEM PROBABLE CAUSE SOLUTION Unable to start PC30 RS-232 cable problem Be certain you have used the correct crossover cable that connection with timer matches the cable shown in Figure 1, page 2. (with PC connected directly to System 30 Timer unit using an RS-232 cable) No power to timer Incorrect RS-232 COM port selected BEFORE RUNNING PC30 START THE PC30 PROGRAM Be certain cable connectors are properly plugged into the correct sockets on the System 30 Timer and the Comm port of the PC, as shown in Figure 2, page 3. Be certain the System 30 Timer is powered up. Be certain the RS-232 COM port selected is available, and does not have another device (such as a mouse) plugged into it. Enter the Set Ports menu by selecting General, Connect, Edit Ports as described in sections 3.1 and on page 12. Be certain the RS-232 COM port selected matches the COM port your RS-232 cable is connected to on your PC. If you do not know the COM port number, do the following:! Select the first port, exit the Set Ports menu and try to make the RS-232 connection.! Repeat this process, selecting a different RS-232 COM port in the Set Ports menu until all the COM ports have been tried.! If you still cannot make a connection, Call HME.* When attempting to If you are using a modem, your Reconnect. Update Database or modem connection to the store Obtain Raw Car Data, may have dropped out. The timeout message connection may have been over appears saying to a poor phone circuit. retry the operation or If no ComSwitch is installed with disconnect and then the modem at the remote store reconnect location, someone may have picked up the telephone at that store. System 30 Timer is being configured at the timer unit, while you are attempting to operate it from the PC30. Be certain noone is configuring the System 30 Timer unit. PC30 is frozen or PC30 is attempting to retry an Wait until the program has had a chance to complete its locked up operation that has failed, or operation, or until it times out and explains the condition of simply taking a long time to the failure to you. complete an operation. If absolutely necessary, terminate the PC30 operation, either by exiting the program from the General menu or by selecting the X button at the upper right corner of the PC30 window. CAUTION: If the PC30 application is terminated while data is being collected, the data may be lost. Very large files are Archiving is not being routinely Archive (move) data files out of the directory where the being generated by done. PC30 is installed. The data files should be moved into PC30 (.RC1 and another directory or archived to a floppy disk as described.rc2) when Update in section on page 16. Database or Get Raw Car Data func-tions are being run * For assistance, call HME Customer Support at or Fax (Attn: Customer Support). 26