Skype for Business Compliance Recording Best Practices

Transcription

1 Webinar Skype for Business Compliance Recording Best Practices 23 May 2018

2 The Regulations and Challenges Single Recording Platform Fast Reproduction and Analytics Simple Management Scalability and Flexibility Capturing Skype for Business Business Case

3 Changing Regulations The latest global-reaching financial regulations and standards expand the scope of regulated employees, asset classes, communication channels, devices and retention requirements Stricter demands for performance monitoring and evidence of compliance Complete transparency required, regulators accept no excuses for lost calls, and demand a quick 72 hour evidence turnaround What about GDPR?

4 Challenges Financial Institutions need to be very thoughtful on how they capture, archive and retain trade conversations One of the key trends is the adoption of United Communications (UC), like Skype for Business UC means a new communications platform with its own management and support challenges and questions Recording on these new UC platforms gives more important considerations: Is your recording solution scalable? What do you do with the recordings after they have been captured? For instance, can they easily be archived and retrieved? Can you easily monitor and analyze all calls and electronic communications? 4

5 Single Recording Platform Front Office Turrets Mobile Phones NICE Recording PBX UC Back Office 5

6 Fast Reproduction and Analytics Aggregate All voice conversations Unified Communications Connect to Communication Vaults Turrets PBX Mobile UC Chat Video Screen Files Other Data Analyze Search Grid Speech Analytics Index and analyze all content Linguistics Analytics Relevancy Scoring Universal Index Correlation Search Enrichment Analytics Act Supervision & Investigate Review Explore Reconstruct Investigate Dashboard Report Application Portal 6

7 Simple Management Portal Search and Replay Assurance Dashboards Assurance Reports Extraction User Management Manage NICE COMPASS User Data Auditing Events Index Provisioning and Reporting API s Assurance System Assurance Retention Control Announcement Control Voice Quality Control Capture Turrets PBX Mobile devices Unified Communications NICE Trading Recording 7

8 Scalability and Flexibility COMPASS Portal Central User Management Central Search & Download NTR Core Server NTR Core Server Central System Management Sentinel Central Monitoring Satellite Satellite Satellite Satellite Satellite Turrets PBX Mobile Phones Skype for Business UC Voice Add Skype for Business Add other Communication Types 8

9 Skype for Business recording with NTR Solution features Active recording All SfB Codecs Supported Selected target recording Resiliency Support of 2N Resilient Recording Multiple DC Support Support of Skype High Availability Local Survivability Security SRTP Record-on-Demand Recording Announcement 9

10 Capturing Skype for Business 1. The Front End Server sets the Recording Target (extension to be recorded) 2. The NICE Proxy is introduced between the Front End Server and the NICE Recording 3. The NICE Recording Satellite is selected for the recording 4. The IP address of the Recording Satellite send to the Front End Servers as the Recorder Audio Destination 5. The Audio is forked from the Proxy to the Satellite 10

11 Business Case 2017: Request from a large Global Customer getting ready for MiFID II Replacing Avaya with Skype for Business Replace existing ~5.000 recorded Avaya users with Skype for Business recording Add ~10,000 back-office employees for Skype for Business recording Solution Move existing Avaya recording users to Skype for Business recording with one simple license change on the existing NTR system Add new Skype for Business recording users with simply adding channel recording licenses to the existing NTR system 11

12 Conclusion NICE is the recognized innovation leader in communication recording, archiving and surveillance and has the expertise to easily integrate Skype for Business into and enhance your existing Trade Compliance program Using the proven NICE Trading Recording (NTR) solution ensures that you can now use the same reliable, secure and scalable recording platform used in their trading floors and for the back office NICE Trading Recording (NTR) has the ability to capture all voice interactions across different channels, such as front-end, back office and mobile phones, to help ensure regulatory compliance NICE has adapted its NICE Trading Recording (NTR) solution to support the growing and diverse forms of communications that you need to capture Your NICE Trading Recording (NTR) is ready now and for any future technology 12

13 13