Net-Net Interactive Session Recorder - recording utility for session delivery networks
|
|
- Jodie O’Brien’
- 6 years ago
- Views:
Transcription
1 Net-Net Interactive Session Recorder - recording utility for session delivery networks
2 The need for recording is exploding, recording complexity is escalating Exploding need Compliance financial, legal, healthcare Emergency, crisis & threat management services Customer support histories across all industries Internet/new media portals click-to-call delivery verification for advertisers Contact centers agent evaluation, process improvement, cost reduction Escalating complexity From just voice calls to multi-modal, unified communications sessions - voice plus video (interactive & streaming), IM, document sharing From fixed-line connected offices to mobile devices (phones, tablets, laptops) to Microsoft Lync and other work-at-home environments From premise systems to high-capacity, cloud-based utility Net Net ISR 4.0 Page 2
3 What is Session Recording? Session recording expands upon traditional voice loggers to record, store and index session oriented communications (ex. interactive video, multi-media or VoIP) Application: Session recording is typically used for compliance as well as quality assurance. Compliance Regulation Requirements (Federal, State, Municipal Regulations ) Quality Assurance/ CRM (Call Centers) Process Improvement Audit, Financial & Transactional Records Cost Cutting Customer Support Histories Work Force Evaluations Emergency / Crisis & Threat Management Session recording is deployed to enterprises, contact centers & service providers / cloud Confidential Page 3
4 Session recording challenges Satisfying differences in industry/market segment requirements - Recording control - inclusive vs. selective recording, complete vs. partial recording - Native signaling & media vs. formatted media files - Privacy - credit card masking, recording disclosure, encrypted storage Moving to multi-modal, unified communications sessions New media formats video, IM, document sharing; codec proliferation and transcoding Active (in-line) vs. passive (stubbed-in) recording FCC disclosure no matter the medium (two party consent) Supporting complex session environments Mobile and work-at-home IVR, SIP Application Servers, ACD & PBX SIP trunks, Outsourced Call Centers, Hosted IVR Creating high-capacity, cloud-based utility Multi-tenancy Price/capacity and architectural scalability High availability Net Net ISR 4.0 Page 4
5 Evolution of TDM call recording products are plagued by TDM heritage Limited capacity, complex, inflexible and cumbersome hardware, drives high CAPEX and OPEX Closed solutions, APIs limited/not available - valuable information needed to meet compliance requirements & optimize operations is inaccessible by business applications Proprietary storage and archival of recordings - complex, expensive & difficult to administer Migration from call to IP session recording requires extensive vendor upgrades & service provider cloud features Too expensive per seat pricing, costly installs & expensive upgrades Net Net ISR 4.0 Page 5
6 Net-Net ISR advantages Connect: Any Session type (Video, Voice, IM, etc.) Capacity (100% more than other vendors) APKT Interop. (SBC, Softswitch, IP-PBX, IVR) Disclosure Messaging or Recurring Beep Tones Record: Selective, Percentage & Whole Call Recording Unprecedented quality (analytics or broadcast) Control: Web 2.0 Service API: REST & VoiceXML Index: Multi-tenancy for Service Provider / Cloud & Enterprise Store: Auto-archival: Always accessible within existing premise storage architecture or cloud Control IP communications infrastructure Connect Web 2.0 applications Record & Index Store NAS / SAN Net Net ISR 4.0 Page
7 Connect: ISR architecture cost-effectively scales solution to 5,000 sessions Varied session types (Video, Voice, IM, etc.) Platform capacity (100% more than other vendors) Robust APKT interoperability (SBC, switch, IP-PBX, IVR) Adhere to disclosure laws media playback This call may be recorded Recording & Storage Server (RSS) sessions per 1U server Active or passive network based recording (SIP) Media server - Disclosure prompts or recurring beep tones Net Net ISR 4.0 Page 7
8 Record: ISR architecture cost-effectively scales solution to 5,000 sessions Any session, any time for any duration Unprecedented quality (analytics or broadcast) Cradle to grave: IVR to agent, PBX to remote employee Beyond VoIP - Expand to video, voice, chat, etc. Recording & Storage Server (RSS) Compliance recording - Ad-hoc, selective, percentagebased or complete session recording Ad-hoc recording by API Split channel, mono or stereo Multiple encoding types Net Net ISR 4.0 Page 8
9 Store: Auto-archival Auto-archival: Always accessible, move within storage infrastructure Flexible storage: Use preexisting NAS or SAN architectures (via iscsi, CIFS, NFS, etc.) Remote Archival: Move audio to the cloud (for additional storage) or down to the premise (for control) Record & Store Server(s) (Take call, create file in format) Daily Storage (NAS) (file storage from session recorder) Central Archived Storage (ex. EMC CLARiiON CX3-40) Net Net ISR 4.0 Page 9
10 Control: Open Web 2.0 APIs Simple, accurate control of session recording Recording (Start, Stop, Pause) File system (file name, encoding, directory) Bookmarks / cue points Add/Edit searchable metadata Play audio or beep tones for compliance Control & Index Server (CIS) Server REST API for CTI, CEBP, Business Intelligence (BI) & Analytics integration VoiceXML API for integration to IVR and speech recognition systems Net Net ISR 4.0 Page 10
11 Index: Simple, secure access to recordings Multi-tenant (Company, Dept., etc.) Secure Web Access - Instant access to recordings (Listen, Download, etc.) Search (Meta-data, Agent ID, Call time, etc.) APIs drive searchable Meta-data for 3 rd party applications Audit trails - any search or review of recordings Net Net ISR 4.0 Page 11
12 Network Overview: Large Enterprise Mixed SIP VoIP environments Active and/or Passive Recording Easy Archival with existing SAN and Network Attached Storage (NAS) High Availability VoiceXML Integration Use ITs standard x86 servers SNMP Net-Net ISR Record & Store Server (RSS) Control & Index Server (CIS) VoIP Network IVR / VoiceXML Servers LAN File Archival / Storage Area Network (SAN) - optional IVR / VoiceXML Servers iscsi, CIFS, NFS, FTP, etc. Net Net ISR 4.0 Page 12
13 Customer Case Study Qwest Communications (NYSE: Q) Qwest Call Recording hosted call recording 3,000+ ports SIP - Sonus GSX & Genesys SIP Server integration VoiceXML API & IVR recording control (Genesys SIP Server & Voice Platform) Service provider grade reliability & features Critical Needs: 800#, hosted IVR & ACD recording Sonus switch & Genesys compatibility API recording control Reliable tech. support Net Net ISR 4.0 Page 13
14 Customer Case Study AT&T Interactive / Yellow Pages.com PayPerCall Compliance Call Recording - Ensure Advertisers pay for connected calls SIP APKT Net-Net 4500 Integration (SIP & Session Replication ) REST API recording control Critical Needs: ACME Packet SBC & SIP Integration Web Services / REST API Reliable tech. support SP grade reliability in AT&T network Net Net ISR 4.0 Page 14
15 Net-Net Affordable Session Recording 50% of the license cost of Tier 1 vendors Per session pricing Train & deploy in days not weeks or months Deployment is flexible Build broader recording applications Easy Web Service APIs (CTI, IVR, Session applications) Service Provider features (Multi-tenancy, Remote Archival) Software only Session Recording simplified Easy integration to the SBC Compatible with disparate switch & network environments (Trunk, Line side, Remote, IVR, SIP/H.323/MGCP) Cloud integration Net Net ISR 4.0 Page 15
16 Net-Net Interactive Session Recorder Net-Net ISR Highlights Simple addition to an existing SBC deployment Greater port capacity for large carrier and enterprise compliance deployments Affordable per port pricing (roughly 50% of leading vendors) Complete API Control to start, stop, tag and store recordings Easy integration to disparate SIP switch environments (Session Border Controller, Softswitches, IP-PBX) Secure & simple application integration (APIs REST, VoiceXML, etc.) Flexible storage for existing infrastructure (Store in the Cloud, Store at the Premise, Remote Archival) Fast installation & minimal support burden Connect Record Control & Index Store Net-Net 4500 Net-Net ISR (RSS) Net-Net ISR (CIS) NAS / SAN Storage Confidential Page 16
17 Net-Net Interactive Session Recorder Applications Complete solution for compliance Third-party analytics partners support contact centers Comprehensive functions & features Connect - APKT interoperability, Active or Passive Record - Selective, Percentage & Whole Call Recording Control - Web 2.0 Service API: Robust & Easy Index - Multi-tenancy & secure web UI Store - Auto archival to the premise or cloud Datacenter SQL DB DB JDBC SAN SAN SAN IP PBX SIP HTTP App. IVR UC Flexible deployment options for recording in the enterprise, call center or service provider Unprecedented price/capacity High capacity 400 sessions/server Affordable per session pricing Scalable architecture Easy to install and support H.323 Regional Call Center Private network SIP Remote site HQ/ campus Private network border SIP Nomadic/ mobile user Internet Teleworker Internet border Remote site Confidential Page 17
18
fonouc Virtual UC/PBX for Service Providers
fonouc is a scalable, turnkey solution for carries and service providers, designed to provide multi-tenant business communications, next generation office PBX, including voice, video messaging and presence
More informationCisco Unified Customer Voice Portal 9.0
Data Sheet Cisco Unified Customer Voice Portal 9.0 Product Overview Cisco Unified Customer Voice Portal (Unified CVP) is an award-winning product that provides IP-based selfservice and call routing. It
More informationReal-time Communications Security and SDN
Real-time Communications Security and SDN 2016 [Type here] Securing the new generation of communications applications, those delivering real-time services including voice, video and Instant Messaging,
More informationSonus On Skype. Clearing Up the Confusion with Skype for Business. October 15, 2015
Sonus On Skype Clearing Up the Confusion with Skype for Business October 15, 2015 Our Presenters Myk Konrad Vice President, Go-to-Market and Marketing Sonus Tim James Manager of Unified Communications,
More informationCisco WebEx Cloud Connected Audio
Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio
More informationDigital Advisory Services Professional Service Description SIP SBC with Field Trial Endpoint Deployment Model
Digital Advisory Services Professional Service Description SIP SBC with Field Trial Endpoint Deployment Model 1. Description of Services. 1.1 SIP SBC with Field Trial Endpoint Deployment Verizon will assist
More informationDesigning Workspace of the Future for the Mobile Worker
Designing Workspace of the Future for the Mobile Worker Paulo Jorge Correia Technical Solutions Architect Building Business Value Enable mobile workers and BYOD Locate and access remote experts Collaborate
More informationWainhouse Research BroadSoft Provider RFI
REQUEST FOR INFORMATION (RFI) BroadSoft Provider - Power Ranking Report Analysts: Dave Michels, Bill Haskins Wainhouse Research BroadSoft Provider RFI Thank you for your interest and participation in the
More informationBrochure. Dialogic BorderNet Session Border Controller Solutions
Dialogic BorderNet Session Border Controller Solutions Dialogic BorderNet Solutions Supercharge Connections between Networks, Services and Subscribers with Ease and Scale The BorderNet family of session
More informationArkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises
Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises Arkadin is the world s expert at bringing voice to Office 365. We understand
More informationIntroducing the VoiceXML Server
Introducing the VoiceXML Server David Asher Product Manager, Platform Solutions, NMS July 2005 Webinar Agenda Markets and introduction What is VoiceXML? System configurations Product description and features
More informationDevelopment of IPX: Myth or Reality?
Development of IPX: Myth or Reality? Patrick MeLampy -CTO/Founder Acme Packet Acme Packet 1 Agenda IPX Acme Packet Perspective IPX and LTE/VoLTE Acme Packet Acme Packet Page 2 IPX A Vendor Perspective
More informationSolution Brochure. Dialogic and Efficient Network Infrastructures. dialogic.com
Solution Brochure Dialogic and Efficient Network Infrastructures dialogic.com network i n f r a s t r u c t u r e Today there are an unprecedented number of networks of different types, requiring interconnectivity.
More informationDelivering the Full Potential of SIP
Delivering the Full Potential of SIP Todd A. Abbott Sonus, EVP Strategy & Go-to-Market UC Summit April 29, 2013 sonus.net Entering into the Age of the Customer Sources of Dominance AGE OF MANUFACTURING
More informationApplying Virtualization as part of your Network Transformation Strategy
Applying Virtualization as part of your Network Transformation Strategy Prepared for: Presented by: Carlos Sanchez, Director of Business Development Agenda Company Overview Product Portfolio Applying Virtualization
More informationTXU Energy. Key Considerations for Managed & Cloud Services
TXU Energy Key Considerations for Managed & Cloud Services Introduction o TXU Energy? o TXU s Genesys Timeline - History o Managed Service Partnership with Voxai Solutions >>>>> Key Considerations o Voxai
More informationDialogic PowerVille CC Cloud Centrex
Dialogic PowerVille CC Cloud Centrex Cloud-based Feature-rich Integrated VoIP Solution for Business and Residential Customers Dialogic s PowerVille Cloud Centrex is a carrier-class solution that enables
More informationCompany Introduction. May 2018
Company Introduction May 2018 40 20 7 Vendor partners EMEA countries Practices 1Vision 5000+ reseller partners 400+ employees Advanced Networking Leaders in mobility & cloud networking solutions Software
More informationWE SEE YOUR VOICE. SecureLogix We See Your Voice
ETM SYSTEM WE SEE YOUR VOICE We know some important things about your enterprise things that you may not know yourself. We know that you are significantly overpaying for your corporate voice network and
More informationVirtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000
Virtual PBX Product Guide MODEL: SP-250 SP-500 SP-1000 SP-1500 SP-3000 Welcome to SimplifiCloud EXPAND, IMPROVE & REDUCE COSTS OF YOUR TELEPHONE SYSTEM SimplifiCloud presents unified communication systems
More informationYear of the Lync Migration to Microsoft Lync Voice Solutions
AudioCodes and Infonetics Research Webinar Year of the Lync Migration to Microsoft Lync Voice Solutions 22 February 2012 Today s Speakers Dani Kiryati Marketing Manager AudioCodes Diane Myers Directing
More information31M. Emergency Routing Service 24/7/365. Emergency Routing Service (ERS) provides organizations with E9-1-1
Emergency Routing Service SAFETY SERVICES Emergency Routing Service (ERS) provides organizations with E9-1-1 call routing and enhanced location delivery to over 6,000 Public Safety Answering Points (PSAPs)
More informationRan Inbar CTO UC. AudioCodes CloudBond Product and Topologies. Dec. 2015
Ran Inbar CTO UC AudioCodes CloudBond Product and Topologies Dec. 2015 Terminology On premises- Service is deployed in the customer's datacenter Partner hosted- Service is deployed in the hosting partner's
More informationSolution Sheet. The Acano solution. March 2016
Solution Sheet The Acano solution March 2016 Imagine having all of the tools your team needs to work in one place and always accessible. That s Acano. 1. What Acano can do for your team Acano joins video,
More informationMWC 17 Collaboration Mobile Convergence
MWC 17 Collaboration Mobile Convergence Cisco & Ericsson Collaboration Mobile Convergence - CMC Cisco and Ericsson partner to deliver industry leading Mobile Collaboration solutions. Validated, life-cycle
More informationSimplify IP Telephony with System i. IBM System i IP Telephony
Simplify IP Telephony with System i IBM System i IP Telephony Highlights Deploy a complete IP telephony suite on one easy-to-manage system, or even part of a system, shared with other applications Integrate
More informationSIP as an Enabling Technology
SIP as an Enabling Technology SIP and VoIP Fundamentals Mike Taylor - CTO spscom.com 888.777.7280 Strategic Products and Services / 300 Littleton Road / Parsippany, NJ 07054 Agenda What is SIP? Acceptance
More informationKaltura Platform: Ultimate Deployment Flexibility
Kaltura Platform: Ultimate Deployment Flexibility One of the main decisions to make when evaluating a video platform for your organization is the deployment method. Should it be cloud-based? Self-hosted?
More informationDeploying Voice Workloads for Skype for Business Online and Server
Course Code: M40409 Vendor: Microsoft Course Overview Duration: 5 RRP: POA Deploying Voice Workloads for Skype for Business Online and Server Overview This five-day instructor-led course teaches how to
More informationAll-in-one Compliance Recording Solution for Skype for Business
All-in-one Compliance Recording Solution for Skype for Business 360 o ENTERPRISE INTERACTIONS RECORDING & CAPTURING RECORD EVERYTHING Full 360 o enterprise interactions capturing of voice, video and IMs
More informationKunal Mahajan Microsoft Corporation
Kunal Mahajan Microsoft Corporation 65+ Million Customer hosted Mailboxes 30+ Million Partner hosted Mailboxes 1,800 Partners Strategic Business Challenges Our Sales teams need to connect with the right
More informationDialogic Cloud Centrex
Dialogic Cloud Centrex Cloud-based, feature-rich integrated VoIP solution for business and residential customers Dialogic Cloud Centrex is a carrier-class solution that enables service providers to offer
More informationDigital Advisory Services Professional Service Description SIP Centralized IP Trunk with Field Trial Model
Digital Advisory Services Professional Service Description SIP Centralized IP Trunk with Field Trial Model 1. Description of Services. 1.1 SIP Centralized IP Trunk with Field Trial Verizon will assist
More informationAccelerate Your Cloud Journey
Dubai, UAE 20th March 2013 Accelerate Your Cloud Journey James Spearman Dimension Data - Solutions Architect Cloud 2012 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 Dimension
More informationEXAMGOOD QUESTION & ANSWER. Accurate study guides High passing rate! Exam Good provides update free of charge in one year!
EXAMGOOD QUESTION & ANSWER Exam Good provides update free of charge in one year! Accurate study guides High passing rate! http://www.examgood.com Exam : 070-337 Title : Enterprise Voice & Online Services
More informationHOSTED VOIP Your guide to next-generation telephony
HOSTED VOIP Your guide to next-generation telephony Introduction Voice over Internet Protocol (VoIP) is the technology that allows us to make telephone calls using the internet. Also known as IP Telephony,
More informationFeature Seat and Device Summary
CLOUD VOICE COMPREHENSIVE, ENTERPRISE-GRADE COMMUNICATION Feature Seat and Device Summary Customized Cloud Communication Services Cloud gives companies the benefits of a cloud service such as simplified
More informationAvaya Call Recording Solution Configuration
Avaya Call Recording Solution Configuration An OAISYS White Paper Americas Headquarters OAISYS 7965 South Priest Drive, Suite 105 Tempe, AZ 85284 USA www.oaisys.com (480) 496-9040 CONTENTS 1 Introduction
More informationWhy is Office 365 the right choice?
Why is Office 365 the right choice? People today want to be productive wherever they go. They want to work faster and smarter across their favorite devices, while staying current and connected. Simply
More informationReal-Time Communications Witout Boundaries. Ribbon Policy Solutions
Real-Time Communications Witout Boundaries Ribbon Policy Solutions As SIP session traffic continues to grow a trend accelerated by the rapid adoption of multimedia devices like smartphones and tablets
More informationAT&T Collaborate. February, 2018
AT&T Collaborate February, 2018 Changing Work Environment Presentation title here edit on Slide Master Mobility of business Business anytime, anywhere Change is constant Need for real-time information
More informationCorporate Communication Solutions for the Dynamic Enterprise
Corporate Communication Solutions for the Dynamic Enterprise 10 Key Selling Points for IP Communication Solutions February 2009 Alcatel-Lucent All Rights Reserved Alcatel-Lucent 2009 Achieve an innovative
More informationKeeping people and teams connected and productive anytime, anywhere, on any device.
Unified Communications with Mitel MiCollab Keeping people and teams connected and productive anytime, anywhere, on any device. www.ipromedia.us MiCollab ensures effective real-time communications, which
More informationOptimizing the VoIP-Enabled Contact Center and Enterprise October 2003
Optimizing the VoIP-Enabled Contact Center and Enterprise October 2003 Introduction Voice over IP ( VoIP ) is a hot topic in telecommunications circles, and increasingly within contact centers. From a
More informationNet-Net enterprise session border controller playbook
Net-Net enterprise session border controller playbook The leader in session delivery network solutions Why did we make this guide? To help you solidify your position as a trusted technology advisor to
More informationThree Steps Towards Lync Nirvana
Three Steps Towards Lync Nirvana Diane Myers Principal Analyst, VoIP, UC and IMS Nimrod Borovsky VP Unified Communications, AudioCodes Defining Your Business Transformation Vision Diane Myers Principal
More informationMitel NuPoint Unified Messaging Release 3.0
Mitel NuPoint Unified Messaging Release 3.0 Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging (UM) Value Proposition Product family overview What s new in NuPoint UM release 3.0 How NuPoint
More informationDeploying Voice Workloads for Skype for Business Online and Server 2015
Deploying Voice Workloads for Skype for Business Online and Server 2015 Duration: 5 Days Course Code: M40409 Version: A Delivery Method: Virtual and Classroom Overview: This five-day instructor-led course
More informationCustomer Guide to Oracle Acme Packet SRR Integrations
Customer Guide to Oracle Acme Packet SRR Integrations May 2017 Introduction Customer Guide to Oracle Acme Packet SRR Integrations Version: This guide should be used with NICE Uptivity (formerly Uptivity
More information40409A: Deploying Voice Workloads for Skype for Business Online and Server 2015
40409A: Deploying Voice Workloads for Skype for Business Online and Server 2015 Course Details Course Code: Duration: Notes: 40409A 5 days This course syllabus should be used to determine whether the course
More informationCisco Unified Presence 8.0
Cisco Unified Presence 8.0 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.
More informationDeploying Voice Workloads for Skype for Business Online and Server 2015
Deploying Voice Workloads for Skype for Business Online and Server 2015 40409; 5 Days, Instructor-led Course Description This five-day instructor-led course teaches how to design, plan, and deploy the
More informationDATA (3282) Cloud Solution Powered by Avaya IP Office V2
604-454-9977 1-877-313-DATA (3282) Cloud Solution Powered by Avaya IP Office V2 August 2013 PRICING PAGE 2 Telephony User $24.90 per month Avaya IPO Telephony User License 500 Minutes US & Canada Calling
More informationHybrid Cloud for Business Communications
Hybrid Cloud for Business Communications THE ESSENTIAL GUIDE So you re considering hybrid cloud for your business communications. You re not alone! In fact, more and more businesses are turning to cloud
More informationNeox Hosted PBX. for NEXT GEN business communication.
Neox Hosted PBX for NEXT GEN business communication www.neoxsolution.com Neox Multi-Tenant PBX platform with Enterprise feature capabilities Communication is life blood of a business organization. Good
More informationJasper Maters Sales Director Benelux LINK YOUR LYNC Connected by AudioCodes Overview 2012
Jasper Maters Sales Director Benelux Jasper.maters@audiocodes.com +31 6 519 17 446 LINK YOUR LYNC Connected by AudioCodes Overview 2012 OUR VISION OUR PRODUCTS OUR SERVICES OUR GTM AudioCodes believes
More informationMitel MiCollab. Keeping People Connected and Productive Anytime, Anywhere, on Any Device
Mitel MiCollab Keeping People Connected and Productive Anytime, Anywhere, on Any Device Effective collaboration among employees, partners and customers is a critical driver of any organization s success.
More informationMinnesota Microsoft Unified Communications User Group Welcome! March 26, 2009
Minnesota Microsoft Unified Communications User Group Welcome! March 26, 2009 Today s presenters Rob Hanson rhanson@avtex.com Business Development for UC Colleen Reynolds creynolds@avtex.comcom Ops Manager
More informationCompetella Unified Communication Suite Release 2.5
May 15 2018, page 1 of 18 Competella Unified Communication Suite Release 2.5 General The Competella Unified Communication Suite offers professional solutions for contact centers and a switchboard attendant
More informationPolycom RealPresence Access Director System
Release Notes Polycom RealPresence Access Director System 4.0 June 2014 3725-78700-001D Polycom announces the release of the Polycom RealPresence Access Director system, version 4.0. This document provides
More informationThe office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience.
The office for the anywhere worker!!! Your LCB SOFTPHONE: A powerful new take on the all-in-one for a more immersive experience. LCB SOFTPHONE FOR SALESFORCE Combine real-time communications and tracking
More informationDeploying, Configuring, and Administering Microsoft Lync Server 2010 (MS 10533A)
Duration 5 Days Description This five day instructor led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server
More informationDialogic PowerMedia IP Media Server
The Dialogic PowerMedia IP Media Server is a robust softwarebased multimedia server that allows service providers to rapidly deliver cost-effective video solutions with a high-quality user experience over
More informationPower of the Portfolio. Copyright 2012 EMC Corporation. All rights reserved.
Power of the Portfolio 1 VMAX / VPLEX K-12 School System District seeking system to support rollout of new VDI implementation Customer found Vblock to be superior solutions versus competitor Customer expanded
More informationCOMPANY PRESENTATION
COMPANY PRESENTATION COMPETENCE CENTRE IN TELECOMUNICATIONS OVER IP System integration & Software development VoIP Integration & support Expert software factory Unified communications & FMC Telco grade
More informationBest Practices in Securing Your Customer Data in Salesforce, Force.com & Chatter
White Paper Best Practices in Securing Your Customer Data in Salesforce, Force.com & Chatter Overcoming Security, Privacy & Compliance Concerns 333 W. San Carlos Street San Jose, CA 95110 Table of Contents
More informationDeploying Voice Workloads for Skype for Business Online and Server 2015
Deploying Voice Workloads for Skype for Business Online and Server 2015 Duration: 5 Days Course Code: M40409 Version: A Overview: This five-day instructor-led course teaches how to design, plan, and deploy
More informationAutomated Call Quality, CLI and Performance Testing
. Automated Call Quality, CLI and Performance Testing 2 itest The most comprehensive test platform available. itest is a testing and performance monitoring platform designed specifically for the 21st Century
More informationCisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud
Cisco Hosted Collaboration Solution (HCS) and Cisco Collaboration Cloud Tony Reyes Technical Solutions Architect Chuck Millet - Technical Solutions Architect PSOCOL-1020 Agenda Cisco Hosted Collaboration
More informationCounterPath Bria Stretto Solution. Solution Brief.
Solution Brief Introduction Bria Stretto TM is CounterPath s off-the-shelf softphone solution for enterprise customers, to complement the enterprise s existing VoIP service. Bria Stretto combines CounterPath
More information"Charting the Course... MOC A Deploying Voice Workloads for Skype for Business Online and Server Course Summary
Description Course Summary This five-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server
More informationORACLE ENTERPRISE COMMUNICATIONS BROKER
ORACLE ENTERPRISE COMMUNICATIONS BROKER A CORE COMMUNICATIONS CONTROLLER KEY FEATURES Centralized dial plan management Centralized session routing and forking Multivendor UC protocol normalization SIP
More informationERS USA Service Guide. Version
ERS USA Service Guide Version 2017.03.13 Contents 1. Introduction... 1 2. Service Features... 1 2.1. Call Flow... 1 2.2. Service Components... 1 2.3. Service Specifications... 2 2.4. Maintenance and Support...
More informationOffice 365: Fact Sheet
Office 365: Fact Sheet Microsoft Office 365 from 3C Technology Ltd brings together cloud versions of our most trusted communication and collaboration products with the latest version of our desktop suite.
More informationUnified Communications from West
Unified Communications from West We Connect. We Deliver. Transforming the way your business works & improving its performance Delivering world-class service Uniting and deploying business technologies
More informationBright House Networks Enterprise Solutions. FINAL Proposal for: WE RE WIRED DIFFERENTLY. Voice Data Cloud Managed Services. Proposal Date: 4/14/2016
Bright House Networks Enterprise Solutions Voice Data Cloud Managed Services FINAL Proposal for: City of Port Orange Lisa Bryant Account Executive Bright House Networks Enterprise Solutions 65 S Keller
More informationIP Contact Centers: Matching Performance with Promise. Wayne Lockhart Senior Product Manager Empirix Inc.
IP Contact Centers: Matching Performance with Promise Wayne Lockhart Senior Product Manager Empirix Inc. 1 What Will Be Covered Why IP Contact Centers? Costs, Applications The quality perspective: Risks
More informationCommunications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise
Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise The Changing Landscape IP-based unified communications is widely deployed in enterprise networks, both for internal calling
More informationHow Hybrid Cloud Accelerates IT Transformation
2014 VMware Inc. and Performance Methods Inc. All rights reserved How Hybrid Cloud Accelerates IT Transformation Wayne Pauley, Ph.D. Director of Strategic Alliances, EVP SDDC Solutions Today s Challenges
More informationCisco Webex Cloud Connected Audio
White Paper Cisco Webex Cloud Connected Audio Take full advantage of your existing IP telephony infrastructure to help enable a Webex integrated conferencing experience Introduction Cisco Webex Cloud Connected
More informationThe Latest EMC s announcements
The Latest EMC s announcements Copyright 2014 EMC Corporation. All rights reserved. 1 TODAY S BUSINESS CHALLENGES Cut Operational Costs & Legacy More Than Ever React Faster To Find New Growth Balance Risk
More informationT3main. Powering comprehensive unified communications solutions.
T3main Powering comprehensive unified communications solutions. MANAGE COMMUNICATIONS THE SMART WAY T3 Telecom Software designs innovative voice messaging, unified messaging and call routing environments
More informationDell EMC Surveillance for IndigoVision Body-Worn Cameras
Dell EMC Surveillance for IndigoVision Body-Worn Cameras Functional Validation Guide H14821 REV 1.1 Copyright 2016 Dell Inc. or its subsidiaries. All rights reserved. Published February 2016 Dell believes
More informationUC Transformation at BNSF
UC Transformation at BNSF BNSF Railway Thomas Kisner Unified Communications Architect 9/14/2012 BNSF is a Leading U.S. Railroad A Berkshire Hathaway company 32,500 route miles in 28 states and two Canadian
More informationefax Corporate for Independent Agent Offices
Overview Within the finance and insurance industries, independent agent offices have traditionally been an effective means for offering standardized services across diverse geographic regions. They provide
More informationWHITE PAPER. Session Border Controllers: Helping keep enterprise networks safe TABLE OF CONTENTS. Starting Points
WHITE PAPER Session Border Controllers: Helping keep enterprise networks safe TABLE OF CONTENTS Starting Points...1 The Four Essentials...2 The Business Case for SIP Trunks...3 To benefit from the latest
More informationVoice Modernization for Contact Centers
Voice Modernization for Contact Centers Voice Your Main Channel voice is still the channel of choice handling around 68% of customer contact with social media holding a surprisingly meagre 2.7% Based on:
More informationCisco HCS License Model
Introduction, page 1 Cisco HCS User License Bundle, page 4 Cisco HCS Application License Options, page 4 Cisco HCS Management License Options, page 8 Cisco HCS Application Add-on Licenses, page 9 Other
More informationThe Economics of Office YTD Net Promoter Score. Microsoft Office365 10/20/2017. Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech
The Economics of Office 365 Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech 98 % Retention Rate Under 10 Seconds Time to Tech 54% of Issues Resoloved in Less than 1 Hour Resolution 90.6 YTD Net
More informationMicrosoft Selftestengine Exam Questions & Answers
Microsoft Selftestengine 70-337 Exam Questions & Answers Number: 70-337 Passing Score: 800 Time Limit: 120 min File Version: 32.4 http://www.gratisexam.com/ Microsoft 70-337 Exam Questions & Answers Exam
More informationPhonologies The Voice of Technology
Phonologies Media Services Framework Copyright 2004 Phonologies (India) Private Limited Copyright 2001 2004 by Phonologies (India) Private Limited. Phonologies, InterpreXer and Oktopous are trademarks
More informationExplain how cloud technologies are changing the design, deployment, and management of voice architectures.
Course Outline Module 1: Introduction to Voice Workloads Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft s latest cloud based voice services,
More informationThe Collaborative Contact Center with Skype for Business
The Collaborative Contact Center with Skype for Business Our mission is to empower every person and every organization on the planet to achieve more. Satya Nadella Employees work on nearly 2x the number
More informationBreaking News CloudAXIS Suite 1.0
August 2013 Level 2 Breaking News CloudAXIS Suite 1.0 Product Release Date: October, 2012 Disclaimer 2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Dr San Jose, CA 95002 USA
More informationMicrosoft Selftestengine Exam Questions & Answers
Microsoft Selftestengine 70-337 Exam Questions & Answers Number: 70-337 Passing Score: 800 Time Limit: 120 min File Version: 32.4 http://www.gratisexam.com/ Microsoft 70-337 Exam Questions & Answers Exam
More informationMicrosoft Deploying, Configuring, and Administering Microsoft Lync Server 2010
1800 ULEARN (853 276) www.ddls.com.au Microsoft 10533 - Deploying, Configuring, and Administering Microsoft Lync Server 2010 Length 5 days Price $4290.00 (inc GST) Overview This five-day instructor-led
More informationSecurity Guide Zoom Video Communications Inc.
Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a softwaredefined conference room solution into one easy-to-use platform. Zoom offers the best video, audio, and wireless
More informationSIP at Finansbank: Customer experience UP, TCO DOWN!
SIP at Finansbank: Customer experience UP, TCO DOWN! Bulent Kargin / Consulting Designer - IBTech / Finansbank Pawel Bublewicz / Solution architect Genesys Finansbank & IBTECH overview Finansbank Founded
More informationCisco Unified Communications Manager 9.0
Data Sheet Cisco Unified Communications Manager 9.0 Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility,
More information